The park is excellent in many many ways, location, tranquil, clean and good security, so when it come to buying a caravan/lodge there are few parks as good in this area. We were well looked after from initial inquiry, across two visits and the questions in between, we decided to purchase and again Patrick was fantastic with his help, support and advice. But, once the keys are handed over does it stop there? Thankfully the answer is NO it does NOT, the team will go above and beyond in sorting out any issues quickly, staff and maintenance people are second to none, this is really a no worries, no fuss experience and one we are glad we took the decision to make!
We were due to stay here today..... We were driving on our way and were phoned by Hoseasons to say the accommodation wasn't available due to maintenance!!!!! Simply not acceptable at all. Money was taken and booked in good faith. We even called them yesterday to clarify a couple of things and no mention of anything being wrong. Absolutely gutted.
Travelled down for a week and used Firtrees as a base for making lots of trips - Chester Zoo, Cheshire Oaks and Anfield stadium tour to name a few. Ideal location. In terms of the caravan, it was of a very high quality indeed. Have stayed on a number of Haven sites and frankly, there is no comparison....the accommodation was superior in every way and fantastic value for money. Not fussed about the lack of pools etc.....for a chill-out few days away, you simply won't beat this place! 5 stars for me.
When we arrived we got to the reception and we were greeted by a extremely friendly man, who quickly and happily checked us in. We drove round the caravan park to get to our caravan. There was a decent amount of space to park outside our home for the week. When we saw the caravan for the first time we thought it was very spacious and homly. The rooms were nice but didn’t have enough sheets for us. Reception was closed so we called the park warden and with no problem, a nice friendly guy called Alan brought them for us. The caravan was very clean and comfy. Another thing that made the trip special is that the decking was big. Also because the park was close to a few very nice parts of Chester we enjoyed days away from the site. I also reccomend going right when going out the site and taking a nice evening walk up the canal. I highly recommend this caravan site and if I have the chance will return.…
wanted a quiet peaceful base to visit Chester zoo and lake district,got exactly that, park is clean and tidy and well laid out.caravans not crammed together like some sites. really enjoyed our stay would defiantly go back.