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Holly House Guest House

Traveller (10)
Room & Suite (3)
Dining (2)

About

Location
Cleanliness
Service
Value
Welcome to Holly House Guest House, an award winning guest house located in Chester. This 1850's house has been tastefully decorated and comfortably furnished, and is situated in a quiet cul-de-sac within a short walk to Chester City Centre, and close to all visitor attractions. Chester has to offer, ie Chester Zoo and Cheshire Oaks Retail Outlet village.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Multilingual Staff
Non-Smoking Hotel
Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Romantic
Charming

Location

Full view
79Somewhat walkable
Grade: 79 out of 100
24Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
165Reviews
15Photos
0Q+A
15Room tips
Traveller rating
  • 117
  • 42
  • 2
  • 2
  • 2
Time of year
Traveller type
Language
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  • English
Last minute overnight stay very pleasant. Room very well equipped.thoughtful personal touches.friendlyhosts. Nice breakfast plenty of choice.easy parking.i would stay there again if We visited Chester.
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Myself and my friend stopped here for a weekend break the room was lovely and cosy and very clean the owners were very helpful and couldn't do enough for you , the breakfast was amazing we couldn't have stopped in a better place, we will defiantly be stopping at holly house
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We had found this b n b on booking.com. We arrived and parking was available which is a big plus! It is nicely located about 15 minutes walk into chester so a nice distance. Breakfast was very good lots of choice and the cook breakfast was yummy! Rooms were comfy and clean.
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Response from Holly_House_Chester, Manager at Holly House Guest House
Responded 30 Apr 2014
Thank you very much for your valuable review. We are pleased to hear you enjoyed your stay at Holly House and hope to see you again.
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Let me first start this what I am sure will be a long review by explaining that all reviews I have ever left on tripadvisor for all destinations I have visited have been totally accurate and true. I use tripadvisor to help me and also to help others. Ok, this is the first
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Response from Holly_House_Chester, Manager at Holly House Guest House
Responded 30 Apr 2014
The Holly House is in blossom - and not only because it’s spring. We give some credit to your really long review (boring to details at some points) as a TA community member with a few contributions. However, when we met you we tought we were welcoming a Gentleman. Now, we feel you’re taking a personal revenge with your nit-picking review that’s full of exaggregation. Yes, we had a few issues on your arrival as we’re trying to please everyone at the same time. The thing we’ve overseen was put right there and then and the new staff got a bit more training. We’re sorry to hear you’re not returning. Let us highlight one positive thing from your text: “I had the full English which was very good along with the homemade preserves for the toast, also very good.” We encourage everyone to come try our full English (or other choices) and stay at our nice guest house bearing in mind, there is no place where people work and no errors are made. We are working hard to avoid these. We may refer to the numerous positive reviews left by our lovely guests in the guest book and here on TA, too. If only the hard copy guest book got the same publicity as TA reviews.
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After nearly thirty years of travelling for business and staying in hotels and B&Bs around the country, this is the first time I've felt so motivated to warn people off somewhere. I was charged £70 for single occupancy of a very crummy double room for one night. The owners
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Response from Holly_House_Chester, Manager at Holly House Guest House
Responded 30 Apr 2014
This is the most unfair, defamatory review we've ever seen.WeI even contacted TA to stop such people freely leaving silly reviews on a TA site without consequences. This person booked in 2 weeks prior to his arrival asking for a DOUBLE room, without mentioning it would be single occupancy. At the time of making the reservation, he also paid for it in full over the phone. Finally, he arrived alone. He took the room, stayed for one night, had breakfast and left with a fake smile, gossiping out that he normally stays at one of our neighbouring guest house (strange..). Why we think this review is utterly unfair? 1. At the time of booking, we had the single room available, he could have had it for a reasonable £40. We must point out, he did not ask for a single but a double. 2. He raised no objections when we quoted him a price, he paid for it at his own discretion, under no pressure whatsoever. He also had almost two weeks to change his mind and cancel the booking. 3. He raised no objections when we gave him the key to the room nor he asked for a refund/reimbursement before or after taking the room. Any reasonable person would have raised an immediate complaint, which we could have resolved on the spot. Can you belive that this person has found the worst ever room in his 30 years of travelling? And this is a double room in a 4 star GH?? Nonsense. Let me tell you an example: You choose a sublime Michelin-starred famous restaurant to book and prepay for a four course meal for two people. You have it all alone, you wouldn’t say a word when leaving and go home gorged, sneaking to your computer to leave a review:”The meal was pig swill. I just wanted a fish and chips” How would the restaurant manager feel? Is it a fair, valuable review from a reasonable customer? I belive it’s not. How can you compare the opinion of a Quality Assessor to the word „crummy” as the person described it all? Is it a fair, valuable review from a reasonable customer? I belive it’s not. Here is a quotation from the latest official Visitbritain report about our rooms: “ Bedrooms The bedrooms are comfortable in size and electric sockets are well placed for ease of use. Decoration is well maintained and new feature wallpaper adds depth as does wall relief . Free standing solid furniture is of mixed style and quality , keeping with style of property, offering appropriate levels of storage for occupancy numbers - wood hangers noted. Furnishings are co-ordinated with curtains offering full blackout and drape. Controllable heating and well balanced lighting allows guest to choose their optimum comfort levels. Beds tested offered full support and are dressed with freshly laundered linen and plump pillows and duvets. Well dressed with care taken over final presentation. Carpets continue to be soft underfoot and without visible wear. Accessories continue to show consideration for customer requirements with some modern audio equipment in place. Well presented house information which is presented on bed for arrival to ensure usage.” In closing, we must add, we take this person calling our room "crummy" as an insult. The room that have been occupied by hundreds of happy, satisfied couples, guests. Our guest house is assessed by the 'Quality in Tourism' board and it always earns the four star grade. We've recently refurbished our rooms to keep up with high standards. We would also refer to the positive reviews left by over 150 satisfied guests who stayed with us in the past and many of them return regularly.
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The room
Photo provided by managementHolly House Guest House
Single Room
Photo provided by managementHolly House Guest House
Twin Room
"Had to tune in TV.Not a great problem but had to say something on the minus side!!!"
"The annex is great, just like a family apartment"
"Just book in advance especially bank holidays"
"The annex was ideal in particular for us because we didn't want to disturb everyone else staying at the house by coming back late from a night out! It can fit up to 3 people so a good idea for a group."
"The annexe is great for group stays"
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LOCATION
United KingdomEnglandChester
NUMBER OF ROOMS
5
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