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The Chester Grosvenor

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The Chester Grosvenor
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1,943 Reviews from our TripAdvisor Community

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Showing 1,918: English reviews
Oxford, United Kingdom
Reviewed yesterday NEW

Lovely hotel....we booked a deluxe room and were upgraded to the Roodee Suite which was beautiful. However, had we booked the suite and paid the rate we would have had a couple of niggles. The white wine in the mini bar was half empty, there was no issue and it was resolved immediately but we could have ended up being...

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Thank Catheine P
Sheffield, United Kingdom
Reviewed 4 days ago NEWvia mobile

I have just returned from a one night luxury break in the Chester Grosvenor it was fabulous. From the minute we arrived until we checked out the experience was stunning. We were upgraded to a junior suite which had everything anyone could want all the furnishings bedding toiletries were of the best quality . We ate in the brasserie and...

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Thank jajanemac
North Wales, United Kingdom
Reviewed 4 days ago NEW

What a lovely hotel very relax and the rooms are amazing .we tried the treatment room with sauna,stream,cold room ,foot bath and relax room where you can chill have juice,water,fruit it was lovely.will defo go again ❤️

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Thank rockchick242015
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear rockchick242015 Many thanks for your review, I'm glad to hear that your first experience of The Chester Grosvenor was such a positive one and that you took the chance to enjoy the relaxing ambience of the Thermal Suite. It's good to know that you'll be coming back to us, and hope it won't be too long before you find...

UK
Reviewed 6 days ago NEW

Just excellent, used to be the top place in chester - that is now the Sticky walnut in Hoole - nevertheless the food is excellent and the service faultless. The attention to detail left nothing to chance, well done

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Helpful?
Thank delfawcett
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear delfawcett Many thanks for your review, you haven't stated which of our restaurants you experienced however I'm guessing this was our Michelin starred "Simon Radley at The Chester Grosvenor". Jaime McCormack, restaurant manager, will be delighted to read your feedback about the standard of service afforded by his excellent team. In the spirit of friendly competition, we would disagree...

Liverpool, United Kingdom
Reviewed 1 week ago via mobile

Have stayed at the grosvenor previously. This is one of my favourite hotels ever. Beautiful hotel, lovely rooms and fabulous restaurant. By far the best thing about this hotel though, is the staff. They are simply amazing . They truly make your stay special . Visited lots of 5 star hotels that are just "stuffy". This place has everything to...

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Helpful?
Thank Isabel e E
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Isabel e E To know that The Chester Grosvenor is among your favourite hotels is a big compliment, and even more so that this is mainly due to our exceptional team! Recognition of our people is important to us, and makes me very proud. We do our best to give all of our guests an experience to remember, and...

Marlow, United Kingdom
Reviewed 1 week ago

We had a wonderful two night stay here. We enjoyed a sauna and steam in the lovely spa on arrival which set the tone for a relaxed evening. We had dinner in the Brasserie on the first night which was lovely, unpretentious and tasty food. We had an afternoon tea function in the Eaton Suite the following day which was...

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Helpful?
Thank Laura L
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Laura L Thank you for such a lovely review, it seems that you experienced almost all areas of The Chester Grosvenor other than the Simon Radley restaurant, perhaps something to look forward to next time! It's good to know how much you enjoyed the hotel, especially our afternoon tea selection which is such a sought after experience here in...

Liverpool, United Kingdom
Reviewed 1 week ago

Just back from an overnight stay with my partner and 2 friends for a 60th birthday celebration and what a fabulous time we had. The staff we encountered were all amazing, so friendly and polite - especially Dean who called me before our stay to check everything was in order and who checked us in on arrival. He made sure...

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Helpful?
Thank Danielle W
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Danielle W Thank you for such a thoughtful review and I'm very pleased indeed that the milestone birthday celebration was such an enjoyable and memorable one for you all! Your stay describes the relaxing experience that we strive to achieve for every guest, beginning with the warmest of welcomes from our sterling Front of House team including Dean! I'm...

Reviewed 1 week ago via mobile

Beautiful place to stay right in the centre of town , even though for me the noise of the street woke me up few times ,if your a light sleeper maybe ask for back room, the room was very nice, but I didn't like the dressing gowns felt old and hard ! We only eat in the brassiere so can't...

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Helpful?
Thank Darcyknight64
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Darcyknight64 Many thanks for your review and I'm very pleased that you enjoyed your stay at The Chester Grosvenor. Your feedback is appreciated, we value the views of our guests in helping us to identify where improvements in our performance can be made. May I say that the £100 prepayment taken on arrival is a standard procedure to guarantee...

Reviewed 1 week ago via mobile

Stayed on a Saturday night arrived mid morning and dropped our bags off as absolutely fair enough room was not ready and we didn't expect it to be. Arrived back at the hotel at 2.45 to be told room still not ready (Official check in is 3pm) but very rare for room not to be ready 15 mins early! So...

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Thank abroadalot
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear abroadalot Thank you for taking the time to write your review and whilst very pleased that you enjoyed your room and the hotel overall, I was extremely disappointed to read of the challenges that you experienced upon your arrival. Please accept my sincere apologies for this negative first impression, I do agree that the situation you describe is not...

Reviewed 1 week ago via mobile

Just come back from a 2 night stay at the Grosvenor hotel and myself and my partner were thoroughly amazed at the attention to detail with in the hotel and the attention to detail that the staff went through to make our stay relaxing and comfortable. I would also like to make a personal thank you to EvaDeana (apologies if...

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Helpful?
Thank Kat L
TheChesterGrosvenor, Harry Shepherd, Hotel Manager at The Chester Grosvenor, responded to this review

Dear Kat L I'm delighted that you were so impressed with what I assume was your first experience of The Chester Grosvenor, and proud to read your very kind words about our outstanding team, especially Ewelina who sincerely appreciates your personal thanks! I'm very glad to know that you enjoyed celebrating your birthday here, and it was our pleasure to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
La Brasserie
La Brasserie
Cuisines: European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 

Additional Information about The Chester Grosvenor

Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: £143 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Reservation Options:
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
The Chester Grosvenor Cheshire
Hotel Style:
#1 Spa Hotel in Chester
#1 Romantic Hotel in Chester
#2 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from The Chester Grosvenor staff and other travellers.
22 questions
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Questions? Get answers from The Chester Grosvenor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can, go for a suite”
 of 5 bubbles we8united, 5 Feb 2017 | Read review
“arrive on 2nd floor of garage and enter direct into hotel”
 of 5 bubbles 677stanleyg, 1 Feb 2017 | Read review
“Superior King Bedrooms overlook the atmospheric main Chester high street but are very well soundproofed.”
 of 5 bubbles TTH66, 28 Jan 2017 | Read review
“No preference”
 of 5 bubbles Davidann8, 23 Jan 2017 | Read review
“Ask for a room at the front of the hotel for street views - my view was the car park!”
 of 5 bubbles carolinej512, 17 Jan 2017 | Read review
5 of 5