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Hallmark Hotel The Queen, Chester

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#13 of 45 Hotels in Chester
Certificate of Excellence
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Hallmark Hotel The Queen, Chester
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3,097 Reviews from our TripAdvisor Community

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Showing 3,054: English reviews
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Reviewed yesterday NEWvia mobile

12/2/17 of which this was a surprise from my partner who booked it. On arrival at the hotel there was a brief issue as they couldn't find his booking of which they promptly found. On arrival at the room which looked amazing as a valentines treat and with my partner working sixty hours a week it was a well deserved...

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Helpful?
Thank kittypink77
Birmingham, United Kingdom
Reviewed 2 days ago NEWvia mobile

Easy check in with very helpful and friendly Charlotte. We have just had a fabulous night in this truly quirky old hotel. Loved all the different and unusual decor and furniture! We were lucky enough to stay in a great room named Princess Fahmy Bay room 301. We had a great nights sleep inspite of storm Doris! Breakfast was perfect,...

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Helpful?
Thank louxloux
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear louxloux Thank you very much for staying with us here at The Queen. I am glad to see you have had a 5 Star stay with us and enjoyed your bedroom, and i am equally happy you found haven and sanctuary within your room safe and sound from the storm! we hope to see you return again soon Kind...

Cheshire, United Kingdom
Reviewed 3 days ago NEW

Just back from enjoying afternoon tea here today. Glass of champagne to start, followed by various sandwiches, cakes, scones of pots of tea! Angela looked after us very well - especially since a rather rude lady accosted me on arrival! Thanks Angela!

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Helpful?
Thank PeterWC2014
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello there Peter I am very happy to see you had a great Afternoon Tea, we have recently changed the offering and upgraded the items and increased the quantity and the feedback is very positive and i am glad to see you have managed to take advantage of it. We hope to see you return again soon. Kind Regards

Liverpool, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed here last week for one night. I was really surprised at how lovely the hotel is. We stayed in the back half of the hotel, the kings. Our room was very clean with a lovely bathroom with modern fittings. Linen and towels of good quality although the pillows could do with renewing. All the staff were very friendly and...

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Helpful?
Thank colandally
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear colandally Thank you for choosing Hallmark Hotels, i am very glad to read you had a great stay with us in the Kings Building, these rooms are very popular as i am sure you would agree. We hope you can return again soon, be sure to check our website for special offers and maybe next time you could dine...

St. Annes-on-Sea, United Kingdom
Reviewed 4 days ago NEW

I was visiting my step-daughter so decided to stay at the Queen for a mid-week trip to Chester. Our room was an executive room however it was on the small side to what would we have expected so slightly disappointed. The hotel is excellent and the staff are very accommodating. Across the road from the train station so we didn't...

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Helpful?
Thank HallHill
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear HallHill Thank you for returning to stay with us here at The Queen hotel. i am sure you will agree that being such a large hotel we have lots of different rooms so although you were a little underwhelmed with the size of you room on this recent stay be sure when booking to ask for one of our...

Hull
Reviewed 4 days ago NEW

My husband and I stayed here for 2 nights over the weekend after booking a deal on the Hallmark website (£185 for 2 nights with breakfast). We arrived just before 3pm and parked in the East Train Station car park (£6.50 for 24 hours compared to £15 at the hotel). Lots of spaces and next door to the hotel's back...

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Helpful?
1Thank sexybexywexy
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear sexybexywexy Thank you for the great review and thank you for staying with us here at The Queen. I am very happy to see that you had a wonderful stay and managed to enjoy one of our upgrade rooms - they never fail to impress. Be sure to keep your eye on our website for your next visit, we...

United Kingdom
Reviewed 4 days ago NEWvia mobile

Hotel is fabulous and the restaurant food is superb. We stayed with a deal in a four poster room with breakfast and dinner included and this was excellent. Quality of food was excellent. The car park is the problem because so expensive, £25 for two nights is a bit steep. Two disappointing things,Would have thought that this room came with...

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Helpful?
Thank SAW1953
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear SAW1953 Thank you for taking the time to review your visit to the hotel. I am happy to read you had an enjoyable visit, and that your opinion of the food is that it is Excellent, we recently retained our Two Rosette rating - something we are very proud of as the only other hotel in Chester that has...

Coventry, United Kingdom
Reviewed 4 days ago NEWvia mobile

Had a fantastic one night stay , everyone from reception team to all other staff made us feel very welcome. Had a lovely twin room with everything you could wish for. Evening meal was delicious as was breakfast. We were part of a coach tour and everybody agreed that everything was 1st class. Thank you all the team. Trish,& Marie.

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Helpful?
Thank Patriciaobrien
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Trish,& Marie. Thank you very much for visiting! We are always happy to see a guest has had a fantastic stay, here the The Queen our main goal is to ensure every single guest gets a 5 Star experience. I hope you can both return again soon. Kindest Regards

Reviewed 5 days ago NEWvia mobile

After first visiting the hotel back in October 2016, we were impressed and booked a further 2 nights in February. We booked the double room and we're placed on the ground floor room 85. The bedroom itself was lovely having stayed in an upgraded room previously we could compare on the added extras you did get. However in the bathroom...

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Helpful?
Thank Emily N
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Emily N Thank you for the 4 star rating, it is always nice to see a guest has had a great stay. We hope you can return again soon, if you check out our Facebook page you will see we are in the process of upgrading all of our outdated bedrooms so on your next visit you are guaranteed...

doncaster
Reviewed 5 days ago NEW

We originally stayed on ground floor room 84 queen rooms traditional room . small but clean although bed was little hard and pillows were rubbish. decided to upgrade to kings quarters very sparious and grand. lovely modern room. we had the afternoon tea lovely and kings grill restaurant in the evening knock out food chateaubriand fantastic complimented the chef personally...

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Helpful?
Thank christine E
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello there chrisrowe62 Thank you very much for taking the time to give us a 5-Star. I am tremendously happy you have managed to enjoy our new afternoon tea offering and also the Chateau in the Kings Grill, i could not agree more with you - it is a fantastic cut of meat and it is always prepared skillfully by...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Price Range: £79 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hallmark Hotel The Queen, Chester Cheshire
Hotel Style:
#8 Romantic Hotel in Chester
#8 Luxury Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Did not stay here”
 of 5 bubbles PeterWC2014, 22 Feb 2017 | Read review
“All rooms will eventually be upgraded but it might be a good idea to ask for one that has been refurbished just in case.”
 of 5 bubbles katiequirk, 17 Feb 2017 | Read review
“Up grade for a bigger room.”
 of 5 bubbles patchwork_11, 13 Feb 2017 | Read review
“We were on the 4th floor King's Quarters and on the side, it was very quiet.”
 of 5 bubbles jenigirl8, 12 Feb 2017 | Read review
“Kings Quarters Rooms appear to be the best bet?”
 of 5 bubbles longlegs2014, 9 Feb 2017 | Read review
5 of 5