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Hallmark Hotel The Queen, Chester

0.2 miles from Chester centre
  • Free Wifi
  • Restaurant
  • Room Service
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1 room, 2 adults, 0 children
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City Road, Chester CH1 3AH, England
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3,088 Reviews from our TripAdvisor Community

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Showing 3,045: English reviews
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Reviewed yesterday NEWvia mobile

After first visiting the hotel back in October 2016, we were impressed and booked a further 2 nights in February. We booked the double room and we're placed on the ground floor room 85. The bedroom itself was lovely having stayed in an upgraded room previously we could compare on the added extras you did get. However in the bathroom...

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Helpful?
Thank Emily N
doncaster
Reviewed yesterday NEW

We originally stayed on ground floor room 84 queen rooms traditional room . small but clean although bed was little hard and pillows were rubbish. decided to upgrade to kings quarters very sparious and grand. lovely modern room. we had the afternoon tea lovely and kings grill restaurant in the evening knock out food chateaubriand fantastic complimented the chef personally...

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Thank christine E
worcester uk
Reviewed 2 days ago NEW

We didn't actually book this hotel!! We'd bought a Groupon deal for the Westminster hotel opposite, but somehow our reservation got lost (??!!), so, after some confusion, we were 'upgraded' to the four star hotel over the road!! By coincidence, earlier in the day, having parked in a carpark nearby, (£6.50 for 24 hours) neither hotel has a carpark, we...

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Thank travelexpress
Birmingham, United Kingdom
Reviewed 2 days ago NEW

Stopped for only 1 night but will definitely stopping at this hotel again. Staff were all great our room was spotless clean a very good size and nicely decorated. Had breakfast this was also very good. Good location 1 minute to the station if on the train plenty of car parking and only 15 minutes walk to the town centre....

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Thank brian s
Liverpool, United Kingdom
Reviewed 2 days ago NEW

Had a really enjoyable stay at this hotel. The room was beautiful, large and very comfortable. The bathroom was fantastic with a big stand alone shower as well as bath. The breakfast was plentiful and it is advisable to get down early as it does become busy. The hotel seemed to be fully booked but this did not mean a...

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Thank June M
Bedworth, Warwickshire, England
Reviewed 2 days ago NEW

We stayed at the hotel for 2 nights arriving Monday 13th February 2017 The location of the hotel is great, next to the train station, even if travelling by car, huge car park (chargeable) Check in was very easy Our room was 1506 in the new part of the hotel, and although the room is a good size, we had...

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Helpful?
Thank Perkyboy
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear Perkyboy Thank you very much for choosing to stay with us and thank you for rating your visit 4 stars. I am sorry to hear you encountered these issues on your visit but from you review i can see that you understand incidents such as this are isolated and very few and far between. I assure you i will...

Reviewed 3 days ago NEWvia mobile

This was booked as a groupon night away as a gift. The hotel reception looks impressive but if you look closer it's very knocked about. Checkin went well we paid for the car parking and got a space but only just, the car park is small. The receptionist was pleasant but the room !!! The room was on the ground...

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Thank higgins8294
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Dear higgins8294 I am sorry to see you didn't manage to stay with us here. I would like to say that i hope you can return to visit us in the future, i am sorry you feel your room was not up to the style of standard you would expect, and although you do not like our original period 1861...

Poulton Le Fylde, United Kingdom
Reviewed 4 days ago NEW

The hotel was impressive from the outside and the reception staff were lovely. The room was small but clean.....although there was an unpleasant smell coming from the bathroom and the toilet seat was broken. Overall it was perfect for a quick overnight stay.

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Thank lornabolton
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello lornabolton Thank you for staying with us here and thank you for taking the time to review your visit. Here at the queen we have a huge array of room styles and sizes, with our smallest rooms being on-par size-wise with a standard modern hotels room, and our feature rooms being almost absurdly large featuring four poster beds, separate...

Edinburgh, United Kingdom
Reviewed 4 days ago NEW

We spent two nights here and although our room was not one recently refurbished, it was spacious, clean and had a good sized television and two comfortable armchairs. We were there for Valentine's day but that was a coincidence. The dinner served was very good and the staff worked hard to serve customers as quickly as possible despite being very...

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Thank katiequirk
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Hello katiequirk thank you very much for our 5 Star rating, i am happy to see you had a great stay and i do hope very much that you will be able to visit us again soon! we will have a new wave of re-designed rooms available withing the month so be sure to ask for one on your next...

Reviewed 5 days ago NEWvia mobile

We came with three children and had a great stay. We were in the Kings block with interconnecting rooms, which worked well as more space and privacy for all. Rooms are spacious, modern and well designed. Friendly and helpful staff throughout. Dined both nights at the Kings Grill: great food and service. Buffet breakfast of a high standard. We will...

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Helpful?
Thank David R
queendeputy, Manager at Hallmark Hotel The Queen, Chester, responded to this review

Greetings David R Firstly thank you for choosing to stay with Hallmark hotels, I am overjoyed to read your stay was a 5 star rated experience, and i am so glad to see you had the opportunity to enjoy our Two Rosette awarded Kings Grill restaurant, it is very popular. I hope you can return again soon, maybe next time...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Price Range: £79 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hallmark Hotel The Queen, Chester Cheshire
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms will eventually be upgraded but it might be a good idea to ask for one that has been refurbished just in case.”
 of 5 bubbles katiequirk, 17 Feb 2017 | Read review
“Up grade for a bigger room.”
 of 5 bubbles patchwork_11, 13 Feb 2017 | Read review
“We were on the 4th floor King's Quarters and on the side, it was very quiet.”
 of 5 bubbles jenigirl8, 12 Feb 2017 | Read review
“Kings Quarters Rooms appear to be the best bet?”
 of 5 bubbles longlegs2014, 9 Feb 2017 | Read review
“Enquire of the hotel as there are several varieties of themed rooms available to suit your stay if that would make a difference for you.”
 of 5 bubbles davidwA3369JT, 20 Jan 2017 | Read review
5 of 5