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Hallmark Inn Chester

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Hallmark Inn Chester
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880 Reviews from our TripAdvisor Community

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Showing 868: English reviews
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St Helens
Reviewed yesterday NEWvia mobile

Weekend break so just used as a Base receptionists all very pleasant and helpful had paid for the upgrade to a king room which just meant you had a extra large bathroom windows single glazed chipped paint and grotty there was even a large window covered by a net curtain in the bathroom not sure how this helped with the...

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Helpful?
Thank Amber H
Stoke-on-Trent, United Kingdom
Reviewed 2 days ago NEW

Travelling to and from Chester by train, this was the perfect hotel location, just a few yards away from the station. The hotel was tidy and welcoming and characterful in reception and staff were helpful and friendly. Our room was on the second floor accessed by a lift, and we were aware we had booked a basic twin. The room...

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Thank Wendy M
Colchester, United Kingdom
Reviewed 3 days ago NEW

The Hotel is well situated and close enough to walk into the city centre, The staff are helpful and friendly. Our room was on the 1st floor There is a lift, It was nicely decorated and gave a worm feeling, although the bed was a little hard for us I'm sure it would not be a problem to many others....

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Thank Denys G
Reviewed 6 days ago NEWvia mobile

Having spent approx 80 pounds per night I was offered a room in the bowels of the hotel!!! No wardrobe nor hanging space!!! Smelt of Drains!!!! And a view of a brick wall and to top it off the window was nailed shut!!! So stuffy to boot! I'd booked for three nights not including breakfast and managed to get room...

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Helpful?
Thank VivStockbridge
Management response:

Dear VivStockbridge Thank you for taking the time to write a review regarding your recent stay with us. Please accept my apologies for your first room, and i am glad Reception managed to change your room to a more suitable for you for the remainder of your stay. As the hotel does not have a car park, the local pub...

Widnes, United Kingdom
Reviewed 1 week ago

My husband booked this hotel for a short stay as a surprise for Valentine's Day!The hotel is old and in its day was probably quite charming!I think the hotel has real character but with attention to some rooms, would look so much betterThe reception area dining room/bar looked quite nice but I have stayed at hallmark hotels before and I...

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Helpful?
Thank Elaine M
Management response:

Dear Elaine M Thank you for taking the time to write a review on your most recent stay with us. I am glad you found your room clean and warm, the hotel its self will be going through a refurbishment program this year where all the improvements will be made but still keeping in line with the buildings character. Once...

Wolverhampton, United Kingdom
Reviewed 1 week ago via mobile

Had a one night midweek stay recently. Was a bit confusing initially as the name of the hotel on booking.com doesn't match the name shown on the hotel. Receptionist was very helpful and directed us to the train station carpark just across the road which was only £6.50 for 24 hours. Rooms are a little dated but the bed was...

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Helpful?
Thank jamesk7901
Management response:

Dear jamesk7901 Thank you for taking the time to write a review on your most recent stay with us at Hallmark Inn Chester. Please accept my apologies regards the signage on the hotel, as there has been a name change we are in the process of having all the signage updated. I am glad you found your room comfortable and...

Reviewed 1 week ago via mobile

Hubby booked this hotel as a surprise for me for pre-valentines treat through booking.com. When he booked it he booked it as pay on arrival at the hotel, there was some sort of confusion with the booking and they contacted him to tell him they wanted the payment prior to stay, hence cancelled his booking. They then accepted my card...

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Helpful?
Thank Nichola A
Management response:

Dear Nichola A Thank you for taking the time to write a review on your most recent stay with us at the hotel. We have many different room types within the hotel and i apologies you didn't find the room your were allocated to your liking. The issues in the room have now been addressed so i thank you again...

Reviewed 1 week ago via mobile

Very dissatisfied..soon as entered room smelt mothballs.. double bed was 2 singles pushed together.. bathroom lock missing off door.. human hairs on toilet and bath . Left same night ... wont go there again

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Thank Barry L
Management response:

Dear Barry L Thank you for taking the time to review your stay. Please accept my apologies that you didn't find your room to your satisfaction. I have spoken with Housekeeping who were also very sorry they had missed this, and i can safely say this will not happen again. We hope to welcome you back in the future. Kind...

Reviewed 1 week ago via mobile

Stayed over for a night with my manager from Manchester for her leaving do. We were created by a lovely lady on reception and checked in. The hotel is beautifuly presented and clean. The rooms are very clean and to a good standard. Our room also had a shower over the bath which is quiet unusual for hotels I've even...

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Helpful?
Thank Charl E
Management response:

Dear Charl E Thank you for taking the time to write a review on your most recent stay with us. I am so pleased you enjoyed your stay with us. The team work really hard to provide the highest standard of service for our guests. We look forward to welcoming you back to the hotel in the future. Kind Regards

Leyland, United Kingdom
Reviewed 1 week ago

Booked through Groupon, arrived & was given a very run down tired room, it was freezing cold & the radiator didn't work, called reception & they said they'd bring up a fan heater, we waited & waited & decided to get ready in the cold. We went to the bar & the receptionist was manning it, hence no heater, she...

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Thank NDrel
Management response:

Dear NDrel Thank you for taking the time to write a review on your most recent stay with us. Please accept my apologies that you did not find your room or breakfast as you expected. We will be going through a hotel refurbishment program this year, so hope you do come back and stay with us. I have spoken with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities

Additional Information about Hallmark Inn Chester

Address: City Road, Chester CH1 3AF, England (Formerly Best Western Hallmark Hotel Chester Westminster)
Region: United Kingdom > England > Cheshire > Chester
Price Range: £47 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hallmark Inn Chester 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Chester
Chester Best Western
Hallmark Inn Chester Cheshire
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Inn Chester staff and other travellers.
7 questions
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Worcestershire, United Kingdom
2 months ago
Leyland, United Kingdom
2 months ago
PONTYCLUN
over a year ago

See all questions (7)

Questions? Get answers from Hallmark Inn Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Hotel is just a stones throw from the station although we didnt hear any trains in the morning the traffic could be heared”
 of 5 bubbles 287denysg, 24 Feb 2017 | Read review
“Check the room out first!”
 of 5 bubbles 91elainem, 18 Feb 2017 | Read review
“Stay at another hotel”
 of 5 bubbles NDrel, 14 Feb 2017 | Read review
“the price we paid ave. £30pppn was good value. I would look elsewhere though if they charge more than £50.”
 of 5 bubbles 115AlanW, 13 Feb 2017 | Read review
“We stayed on the 2nd floor, lift is available. I had a room on the front, which means you do hear party people passing by. We did sleep ok.”
 of 5 bubbles jennyt744, 13 Feb 2017 | Read review
5 of 5