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Doubletree by Hilton Chester

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#14 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
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Doubletree by Hilton Chester
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2,726 Reviews from our TripAdvisor Community

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Showing 2,695: English reviews
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Chester, United Kingdom
Reviewed yesterday NEW

I stayed for 2 nights at this hotel and was to satisfied at all for the price. The hotel was generally OK but starting to get a bit tatty , the sink was blocked, the TV remote did not work and had to call out for someone 2 or 3 times, the TV functions were not all available. The spa...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank V2592FNjennys
Nottingham, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 20 January 2017

I have stayed at the Doubletree with work on numerous occasions and loved it so much brought the family along to see what I was talking about. The hotel is set in lovely grounds within easy reach of Chester and the Motorway, Liverpool is also easily reached by Train from Chester or 20 min drive. I have never had any...

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Helpful?
2Thank Funkyamp
About Hotel's Favourite Review
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Funkyamp, It is rewarding to hear that you have stayed with us in the past and continue to do so. The team enjoy seeing our regular guests each week, and it is lovely to hear that you decided to bring your family with you on this occasion. We are in a great location for Chester Zoo, the city of...

Chester, United Kingdom
Reviewed 4 days ago NEW

The hotel is currently undergoing renovation. Although this did not affect our hotel stay, it changed the contents of our package which meant we had to eat in the Garden Room, not the MPW restaurant as booked. Service was extremely poor, food was not good, we do not recommend eating here any time soon.

Review collected in partnership with DoubleTree by Hilton
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1Thank jacqueliner417
Uk
Reviewed 5 days ago NEWvia mobile

Currently staying at this hotel. Had some initial booking issues with the Hilton call centre really poor customer service but finally the hotel manager called me and very helpfully resolved and also made sure there was a bottle of one wine in one of the 2 rooms we had booked. Very thoughtfully he also had s birthday cake put in...

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Thank Marie Q
Cheshire, United Kingdom
Reviewed 6 days ago NEW

No meet/greet when enter front door Health Club toilets - level of cleanliness is poor - walls need repainting/paint looks tired. Toilet flush buttons full of fingerprints, empty tissue boxes. Dirty mirrors. Conservatory area - carpet in desperate need of vacuuming, dirty table cloths. Main hotel - toilets dirty, no paper towels, general cleanliness issue. Lunch - no fries arrived,...

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Helpful?
Thank Michelle J
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Michelle J, Thank you for sharing your experience regarding your time with us recently. Your honest comments can only help us improve our offerings here and please be assured that your concerns will be acted upon by all of the relevant departments. We wish for all of our guests to enjoy their time with us, if they are hotel...

Wigan, United Kingdom
Reviewed 1 week ago

My wife and myself have just returned from a one night stay at the doubletree chester hilton hotel and spa . Yes there is building work going on around the hotel and grounds but this did not affect our stay and the whole experience was fantastic. We got an upgrade to a suite , which was a fantastic room with...

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Helpful?
Thank Tommy C
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Tommy C, Thank you for sharing your positive experience with the Trip Advisor community. Our team enjoy welcoming back guests who return based on previous stays, and it is even more pleasing to hear that you enjoyed your time with us again. It is rewarding to hear that you enjoyed all areas of our hotel that you chose to...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

I visit this hotel frequently and to be fair the experience is pretty good. The staff are attentive, polite and good mannered. The rooms are great and the dining facilities are excellent with a new bistro style restaurant and a Marco Pierre White facility. HOWEVER There is a major refurbishment project currently underway both internally and externally with a new...

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Helpful?
Thank Kempmasterfresh
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Kempmasterfresh, Thank you for your continued loyalty to us here, and your positive comments regarding our team and your choices when dining with us. Your understanding regarding our improvement plan is so very much appreciated by us all here. Our new area of car park is now open, the new reception and lobby/lounge will be available soon, along with...

Buxton, United Kingdom
Reviewed 1 week ago via mobile

Really loved this hotel. There is some major renovations going on but this didn't affect our stay . We didn't use the spa facilities so can't comment on them but our room was lovely , not very big but really nice . The hotel is set in beautiful surroundings like a stately home with large fountain on entrance . Very...

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Helpful?
Thank mya07
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear mya07, Thank you for posting a positive review of your time with us. It is pleasing to hear that you enjoyed your stay and that our famous Hilton breakfast did not leave you disappointed. Your comments regarding the team will be shared with them, as they really enjoy reading such positive comments as yours. We would love to welcome...

Reviewed 1 week ago via mobile

We were given this stay as a gift and I was disappointed for a Hilton hotel. I think when our voucher was bought it had things included which had changed in the new year. -We didn't receive bathrobes like it said. -We didn't receive a glass of bubbly at dinner like it said. -we upgraded our menu at dinner because...

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Helpful?
Thank Bexiiiiboo
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Bexiiiiboo, Thank you for sharing your experience with the Trip Advisor community. It is feedback such as your which will help us to continue to improve our service and facilities here. I am sorry to hear that elements of your package were not included on this occasion. We always urge our guests to let us know if there are...

Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago via mobile

Booked the hotel for Valentine's weekend, 2 nights. The beginning of the stay was simply fantastic- Reception staff showed real empathy even though very busy- credit to the whole team on reception as I spoke to them over the stay and no matter who was on the desk the service was still as good. We stayed on the Honors floor,...

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Helpful?
Thank Sharyn J
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Sharyn J, Thank you for posting a review of your time with us. All of your feedback is shared with our team in an effort to improve what we offer here. It is pleasing to hear that our front desk team made such a positive impression on arrival, and that you enjoyed your time using the club and spa...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 

Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: £99 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Reservation Options:
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#9 Luxury Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Chester staff and other travellers.
49 questions
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stockport
Asheville, North Carolina
County Durham
8 months ago

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Questions? Get answers from Doubletree by Hilton Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a suite”
 of 5 bubbles tommyc305, 22 Feb 2017 | Read review
“Look elsewhere”
  • Extra heater
  • Curtain coming off tracks
  • Badly connected beds
 of 5 bubbles darrens17, 22 Jan 2017 | Read review
“Double room and second floor is preferred”
 of 5 bubbles petroskyriakides, 11 Jan 2017 | Read review
“presidential suite a waste of money !!”
 of 5 bubbles steveandr0sie, 6 Jan 2017 | Read review
“ask how far it is to your room its a big place”
 of 5 bubbles bobthegardener2016, 22 Dec 2016 | Read review
5 of 5