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The bright and open lobby layout is paired with contemporary furniture. The ''Plug and Meet'' gathering areas provide modern ergonomic seating, large writing walls and 56 inch televisions for presentation projection. The lobby also boasts a state-of-the art video wall and 24/7 Food & Beverage offering a wide selection of snacks and drinks. Other hotel amenities include healthy continental breakfast, an evening bar featuring wines by the glass and local brews. All bedrooms are equipped with 42 inch flat screen televisions, build in USB ports and free Wifi.
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The Moxy Chester garners praise for its impeccable cleanliness and prime location, with guests appreciating the proximity to central Chester. While the rooms are celebrated for their modernity and comfort, some guests have mentioned challenges with temperature control. Although opinions on value vary, with parking costs sometimes a concern, the vibrant atmosphere and modern amenities generally impress visitors.
The staff's friendliness is frequently highlighted, despite occasional feedback on service speed. Overall, the Moxy Chester is noted for its unique charm and inviting social spaces.
Location
Convenient
Atmosphere
Lively
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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My friend and I stayed overnight on a recent shopping trip. This new concept is quirky and ideal for short stays. The room was small but clean and practical no wardrobe space or draws but a clothes rail suspended from the ceiling and rather unique pouches on a wire walled storage unit to store hairbrushes toiletries etc again tasteful and ideal for overnight stays. It is not somewhere I would stay for more than a long weekend, and i dont think it is designed for that. The lobby/reception and bar is all one space a large area with plenty of seating, it is also where breakfast is served, the continental breakfast is nice with good choice, but the hot food is served right by the entrance to the lift to access the hotel rooms, that doesn’t work and I wasn’t impressed with the hot food, or the method of laying the breakfast out it should be altogether and not where those entering or leaving the rooms obstruct you x that should be looked at , the toaster was on the bar and all other food in another area x not ideal. There is another relaxing area with games on the first floor, a place to iron, it works but the breakfast layout should be addressed. The staff were both friendly and helpful, overall a nice place to stay for a short break.
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Roberts, General Manager at Moxy Chester
Responded 15 Feb 2022
Hey Christine C Thank you for taking the time to leave feedback. Your comments are extremely motivational and will be shared with the team. The whole team work tirelessly to make every customer visit both enjoyable and memorable from the moment you check-in until check-out. We are super proud of our quirky style and chilled out vibe. We hope that you share your positive experience with family, friends and colleagues and we look forward to welcoming you back again very soon. Peace, Love & Moxy
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This was very pricey for the style of place and the facilities offered. The foyer is the bar/nightclub with music loud enough to prevent you hearing the staff easily. Staff were friendly and helpful at all times and worked hard. This purports to being a 4 star place but there are no tea and coffee making facilities in the rooms! None! Hot drinks can be made in the foyer and carried up to rooms if you want. Really?! The bedroom was very clean and comfortable although the loo paper was cheap rubbish and the hair and body wash were nailed to the wall like a youth hostel. In fact it was like a posh youth hostel but very expensive. I wouldn't go again as it was very unsuitable for families and indeed anyone over 25, not on a hen night.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip:Â Not for those expecting 4 star.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Roberts, General Manager at Moxy Chester
Responded 15 Feb 2022
Hey Carrie C Thanks for your comments; we are sorry our style and setup weren't the right vibe for you. We know that the Moxy experience isn't for everyone, but we hope you'll find something you love at one of the many awesome hotels in the Marriott world. While we may not be your style, we know there's somewhere else in the Marriott family that will be a perfect fit. Best, Moxy Chester
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my friend and i decided we would have a weekend away and picked this hotel for its location right next to the canal and not far from the station. hotel very modern and quirky check in was easy. we had a room on the second floor. first impression hotel very clean and modern. the room was very small and had 2 single beds that didnt have a gap between them. the beds themselves were awlful. i think the worst i have slept in. you had one pillow which was very flat the mattress had a dip in it that you sank into and you were frightened to turn over incase you fell out. bathroom had very nice shower very hot and products provided. hairdryer provided. no phone in room or kettle. but you could use the coffee machine downstairs and take to your room which wasnt very hot and ran out of milk and hot chocolate. breakfast wasnt included in our rate but it was £10 which wasnt worth it as we dont eat that much just yogurt and juice but there was a huge waitrose next door so we went there. their cafe wasnt doing hot meals but we bought yog and juice in shop and went back to our room.
we found that our room was very noisy it faced waitrose and people were sitting out side shouting to each other.
the location of the hotel was excellent for walking distance around chester and there were resturants near by on the canal path. as this i think is a new hotel there are somethings that need improvement
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Date of stay: October 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Roberts, General Manager at Moxy Chester
Responded 15 Feb 2022
Hey bignells Thanks for your comments; we are sorry our style and setup weren't the right vibe for you. We know that the Moxy experience isn't for everyone, but we hope you'll find something you love at one of the many awesome hotels in the Marriott world. While we may not be your style, we know there's somewhere else in the Marriott family that will be a perfect fit, Best, Moxy Chester
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Just returned from a two night stay at the Moxy. Never leave bad reviews but was so diappointed and the list kept growing. Rooms were nice, very clean and everything you would need for a couple of days away. Not enough parking for the size of the hotel but this was not a problem as we parked at the railway carpark about 10 mins walk away and it was £8 a day so not much different. The rooms were extremely hot unable to open the window due to storm Arwen who decided to crash our weekend and could not put the air conditioning on as it rattled like an old train. Staff were pleasant and helpful. Now for the downside. Needed more pillows as the ones on the beds are so soft they disappear to nothing to be told no more available in the hotel. Got talking to one of the cleaning ladies who managed to find us two for the second night. The seating downstairs although very modern is very unpractical especially if you are trying to eat breakfast. Went for breakfast Saturday morning, no milk for cereal, 20 min wait for mugs and the coffee machine to be filled with milk, no bread on the counter for toast. Gave up waiting for hot food after 20 mins so had a bowl of cereal and a cup of coffee in a small throw away cup. There was only one crew member on duty and she was unfortunately getting it in the ear by everyone. The manager was later seen cleaning down tables and removing dirty dishes. Sunday morning it was even worse as the hotel was obviously fuller. Again one person was left to man the desk, bar area and book people in and out and take all the complaints from everyone to the lack of food available. We had woken up to no hot water and had cold showers (know this was not just our room as spent another 20 mins in the coffee machine queue talking to a lot of disruntled customers). No milk for cereal, no mugs, no milk in the coffee machine, no hot food, no bread to make toast with, no pastries. The poor girl who was fetching the food from the kitchen was bombarded with requests from everyone, I felt extemely sorry for her. After 20 mins we got fed up of trying to get anything for breakfast put on our coats and went out!! Not what you expenct for £40 of breakfasts over two days. Very disappointed to say the least.
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Date of stay: November 2021
Value
Service
Sleep Quality
Room Tip:Â Book at another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from trevor roberts, General Manager at Moxy Chester
Responded 3 Dec 2021
Hello BackPacker449295 Thanks for the valuable feedback. We are truly sorry our style and set-up were not for you, and we hate we didn't meet your expectations. please accept my sincere apologies for the maintenance issue regarding the water, I am very happy to report that this issue has now been permanently resolved, while we know we are a little unique in the hotel world, we still want every guest to know we are committed to providing a comfortable and memorable stay. We are grateful you gave us a try, and we appreciate all your feedback. We wish you the best with your travels and hope you will think about giving us another shot. Best, Trevor
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I simply can’t understand the negative reviews for this hotel! I am very hard to please when it comes to hotels …..and we have stayed at many over the years....but we have found this Moxy exceptionally good! Much better than we expected having walked passed it many times whilst visiting the nearby Waitrose supermarket.
The reception staff, in fact ALL the staff, have been amazing; friendly, helpful and so understanding of our in-between-houses situation. As soon as one enters the very contemporary spacious foyer the atmosphere is relaxed and welcoming helped by a complementary cocktail to help the travel weariness.
The continental breakfasts, with cereals, fruit, croissants, cheese and ham are great. Hot sausages, bean or eggs also offered. The Franke coffee machine makes a very good cup….and my first morning coffee is extremely important to me!
Food is available most of the time ……try the vegan spinach and felafel burger!
The bedrooms are not huge but are great….large comfortable bed; small, compact but more than adequate shower/loo with lots of fresh towels and toiletries; quirky wall frames for hanging belongings and clothes; loads of useful sockets and ports. Everything works in these rooms…..even the useful night lights which come on for nighttime loo visits. I suppose the windows could open a bit wider for fresh air but the heating/air conditioning works well.
There’s a super quirky mezzanine floor for quiet relaxation or tables with sockets for desk work. The location by the Shropshire Union Canal is perfect for quick and easy walkable access into town.
Due to a complicated conveyancing nightmare we’ve been staying here for almost 4 weeks and I can’t praise it highly enough. We intend to recommend it to any future guests or family should we be unable to accommodate them in our apartment.
A huge big ‘Thank You’ to all the staff.
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip:Â Top 5th floor rooms possibly have a nicer view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from trevor roberts, General Manager at Moxy Chester
Responded 4 Oct 2021
Thank you for taking the time to leave feedback. Your comments are extremely motivational and will be shared with the team. The whole team work tirelessly to make every cutomer visit both enjoyable and memorable from the moment you check-in until check-out. We are super proud of our quirky style and chilled out vibe. We hope that you share your postive experience with family, friends and collegues and we look forward to welcoming you back again very soon. Peace, Love & Moxy
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After arriving in Chester, our original hotel was cancelled just before check in. £409 later, we were booked into the only available hotel for our 3 night stay, which was The Moxy Chester.
Upon arrival the hotel looked unique and modern. We headed up our room which was very basic and lacked facilities you’d expect for a £409 stay. There was no storage, the bathroom was tiny and there was no tea/coffee facilities in the room either. We requested towels from a young girl behind reception, we never got them. We had to directly ask the maid walking by. Our room was not cleaned the entire stay, so our bin was overflowing, I presume that’s why the corridor resembled a rubbish dump as people have no option but to leave takeaway boxes etc outside their room door.
Overall our stay was pleasant, but no way worth the money and we wouldn’t rush back in a hurry.
On check out we asked for our invoice for our stay and was promised again by the young girl (who we had asked for clean towels) that the invoice would be sent immediately upon check out via email. This didn’t happen. The hotel had also charged us twice for our stay and it took many daily phone calls to rectify this and to finally receive our invoice. We received our invoice a week later!
It is a nice hotel but poor customer service and lack of staff. Definitely missing the finishing touches required to get customers to return.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Parking is good £6 for 24 hours.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from trevor roberts, General Manager at Moxy Chester
Responded 28 Oct 2021
Hello S2838MJamyd Thanks for the valuable feedback. We are truly sorry our style and set-up were not for you, and we hate we didn't meet your expectations. While we know we are a little unique in the hotel world, we still want every guest to know we are committed to providing a comfortable and memorable stay. We are grateful you gave us a try, and we appreciate all your feedback. We wish you the best with your travels and hope you will think about giving us another shot. Best, Trevor
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We really enjoyed our stay. The lady at the front desk was really helpful. We had been given a twin room instead of a double and this was solved really quickly. The rooms are spacious and clean. We had a great time, thank you Moxy!
The only problem we had was with the shower. We couldn't adjust the shower head so that it faced downwards towards the floor. Instead it was stuck facing up which meant that water went everywhere in the bathroom, even when the shower curtain was closed. There was a seat in the shower (this room was for people with disabilities) and if you were to sit on the seat, the shower water would miss you completely which seems to defeat the point.
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Date of stay: May 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from trevor roberts, General Manager at Moxy Chester
Responded 28 Oct 2021
Hey there L1ppyl1sa Thanks for sharing your thoughts. We appreciate your kind words and your patience with shower issues in your room. We love that you still dig our vibe and we would be thrilled to see you again the next time you are in Chester. Best, Trevor
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This hotel had everything, even the things I never expect but always hope for.
Room was really stylish and really comfortable with excellent lighting (which is actually very underatted, I've been to so many hotels where its either way too bright or way to dark.
You can connect your device to the tv which is brilliant because every other hotel I've been too all you have is rubbish freeview. I was able to watch whatever I wanted on my tablet on the big screen which made me very happy.
another very underatted thing but something that can absolutelty make my day is they have shampoo and conditioner, not the rubbish shampoo conditioner blended together but a separate conditioner and shampoo which is actually good.
I'd seen some reviews about parking before I booked which made me worry and I was actually really anxious about the parking situation. I honestly don't know why anyones moaned about it. the hotel itself has parking, I'll admit there was no spaces available when i arrived but I did arrive at about 8:30pm. I parked across the road at waitrose and took my bags in. the receptionist gave me the post code for alternative parking which cost £8.50 which is actually pretty reasonable (I've had to pay closer to £20 at other places) and the car park was only five minutes away!
would 100% stay again. Other positive points its really close to cheshire oaks, chester city centre, m and s, sainsburys and massive waitrose within 2 minutes walking distance.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moxy Chester, General Manager at Moxy Chester
Responded 6 Jul 2023
Dear 134rachaelp, On behalf of the entire hotel team, I want to thank you for sharing about Moxy Chester It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Lottie Lewis Crew Leader Moxy Chester lottie.lewis@hotelco51.com
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Stayed here whilst working in Chester, quirky hotel, pleasant rooms which are serviced daily with fresh towels also, didn’t eat here breakfast a little expensive at £15. Rooms pretty modern, comfy bed, good shower. The hotel was full due to the Golf Open Championship been played close bye, so parking was difficult. One thing that really annoyed me though, Sunday night was £67, Wednesday night was £168 and Thursday £172. I know this is due to the golf, but total rip off, which is something I don’t like so won’t be going back in the near future.
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Date of stay: July 2023Trip type: Travelled on business
Room Tip:Â Check rates when booking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Moxy Chester, General Manager at Moxy Chester
Responded 25 Jul 2023
Hi NickW827, Thank you very much for taking the time to leave a review for us regarding your stay at Moxy Chester, we are so glad that you enjoyed the room and your stay with us! Our online prices aren't determined by the hotel, they are automatically generated based on the demand for any given day, please accept my apologies for the disparity in prices due to the Golf Open this past week. If your travels bring you back to Chester again in the future please contact myself on my email below and I will personally make sure we can organise a fabulous stay for you including breakfast! We look forward to welcoming you back at Moxy Chester in the future! Lottie Lewis Senior Crew Leader 07713 748031 Lottie.lewis@hotelco51.com
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Had a lovely weekend just gone in chester and the hotel was really nice and clean. But varying 1 - 2 days of getting home 4 of our group booking have had the money taken from our accounts AGAIN. I'm down £233, rang this morning to sort it out and no managers around till Wednesday! Hmm a large hotel setting with no sort of manager around. The rooms were left spotless with nearly all of us us stripping the bedding for them also. Really stressful if Im honest it's half term and not everyone can afford to wait around days for refunds of such large amounts of money. Just a warning to others please check your bank accounts after checking out. Let's hope tomorrow a manager resolves this issue ASAP.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trevor Roberts, General Manager at Moxy Chester
Responded 17 Apr 2022
Hello laurenNicolaTaylor Words can’t express how sorry we are to learn of your disappointing stay with us. Not only were the issues you experienced completely unacceptable, We hate knowing we did not meet your expectations and apologize for any inconvenience caused. Please know it has been a top priority to rectify the systems error that resulted in this mistake. Therefore, we appreciate you bringing these concerns to our attention so we may take proper action. We have taken immediate action and this issue has now been swiftly rectified, and we hope you will reconsider staying with us again so we can take care of you in true Moxy fashion. Best, Trevor
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There are more places to choose from in the Chester area.
PRICE RANGE
£68 - £88 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandCheshireChester
NUMBER OF ROOMS
194
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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