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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,501 Reviews from our TripAdvisor Community

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Showing 1,469: English reviews
United Kingdom
Reviewed yesterday NEW

Fabulous 'big chain' hotel with boutique feel. Very friendly staff from reception to breakfast waiting on staff. We only booked a standard double room but it was spacious and modern. Location perfect for a weekend break wandering around Chester and subsidised on site parking a bonus.

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Helpful?
1Thank Cathy D
west midlands
Reviewed yesterday NEW

Stayed here this weekend for our wedding anniversary, our second stay. This hotel may not have the same attraction as other city centre hotels in Chester, but that is not to say that it offers any less than a great hotel. Yes, the main entrance is a bit strange, situated as it is underneath the hotels leisure facility and to...

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1Thank colemen
Reviewed yesterday NEWvia mobile

Stayed here last night and loved it. We stayed in a standard double room 207. The hotel was lovely and the staff were really welcoming. The Breakfast was really nice and the staff worked really hard and nothing was to much trouble for them. The water dispenser with lemons in dotted around the hotel were a nice touch. Had a...

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1Thank Kez_t36
Stockton-on-Tees, United Kingdom
Reviewed 2 days ago NEW

Yet another excellent stay in this hotel. The staff are helpful and seem appreciative of your custom. Rooms, bar and restaurant is of excellent quality and the hotel is ideally located. A joy to stay at.

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1Thank Bagel2014
Reviewed 1 week ago via mobile

Stopped here at this hotel on new years day for 2 nights with my husband...hotel was superb and staff were really friendly including reception staff n bar staff...alexandrou and rita were especially fantastic couldnt do enough for us.we,ll definatley be stoppin again :)))

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1Thank Nicsime35
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your feedback from your recent stay with us. It was lovely to see that our staff were so helpful for you, and I will be certain to pass on your kind comments to Alex and Rita in the restaurant. We look forward to welcoming you back again soon. Kind regards Peter Gregory Operations Manager

Mellieha, Malta
Reviewed 1 week ago

We stayed during the lead up to Christmas and the hotel was full - no room at the inn! However, the service was exceptional - including a totally unphased trainee on the check-in desk - and our whole stay was made special. The staff were genuinely pleasant and helpful, the room was delightful and the location is one of the...

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1Thank Geoff_and_Juls
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us. It was lovely to see that our staff were pleasant and helpful, and we look forward to welcoming you back again in the future. Kind regards Peter Gregory Operations Manager

The leek
Reviewed 1 week ago

Have t stayed at this CP before, but would highly recommend. We only live 30 mins from Chester so are there quite regularly. This hotel is ideally situated. The staff are wonderful, something we've come to expect with CP as we've always had good service. Rooms were spotless, warm and comfortable. All the public areas are very relaxing and again...

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1Thank Constructive
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest It was great to read that you enjoyed your recent stay here with us, and we will look forward to welcoming you back again in the future. Kind regards Peter Gregory Operations Manager

Neath Port Talbot, United Kingdom
Reviewed 1 week ago

Stayed for 3 nights in a Superior room from 30th December to 2nd January for New Year. Beautiful hotel, central and room had all the amenities you could want. and more. Staff were excellent. Breakfast was self service and well presented and tasty. The evening meal on the 1st and 3rd nights had a choice menu including a fish course...

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1Thank Cath P
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your feedback from your recent stay with us. It was lovely to read that you enjoyed your stay, however, it was disappointing to read of the issues that you faced with your Gala Dinner. Please be assured that I have passed your comments over to the relevant departmental managers, and I do hope this experience...

Pittsburgh, Pennsylvania
Reviewed 1 week ago

I enjoyed staying at the Crowne Plaza Chester. At first I was disappointed that I wasn't staying at a more traditional "English" hotel, but I was comfortable and served well at this location. I was a bit frustrated at first because my room was not ready early as they had said it would be, and after traveling through the night...

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Thank Joe D
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your feedback from your recent stay with us. It was lovely to read that, despite your room not being as early as you had hoped, that our staff were able to still make you feel comfortable. We will look forward to welcoming you back again in the future. Kind regards Peter Gregory Operations Manager

Boston, Massachusetts
Reviewed 1 week ago

My hubby to be surprised me for Christmas with a night's stay at the Crowne Plaza in Chester. We are getting married in Chester in 2017 at the Town Hall so we wanted to spend a little more time in the city. The Crowne Plaza is a beautiful hotel that is perfectly located. Our room had a nice view of...

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Helpful?
Thank Kristin W
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review your recent stay here in Chester. Congratulations on your engagement! I am glad to see you enjoyed your stay with us, and we will look forward to welcoming both you and your guests back again soon. Kind regards Peter Gregory Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: £96 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Well placed mid-price hotel”
 of 5 bubbles 777cathyd, 15 Jan 2017 | Read review
“Pay the extra and upgrade to executive room”
 of 5 bubbles colemen, 15 Jan 2017 | Read review
“They have quiet rooms on higher floors. We were on floor 3 and it was fine”
 of 5 bubbles 473cathp, 7 Jan 2017 | Read review
“Be careful when booking this hotel. If you book an Advanced purchase room, it is impossible to get any type or refund.”
 of 5 bubbles T9721KDjoed, 4 Jan 2017 | Read review
“3rd &4th floors for club”
 of 5 bubbles BarbieAKAJudith, 27 Dec 2016 | Read review
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