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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
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Updated 08/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 40 in Newquay
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Directly overlooking Fistral Beach, we are officially the highest rated 4 star Hotel in Newquay. Our award winning Fistral Spa is also the highest rated Spa in Cornwall on Tripadvisor. We are a fun, stylish and contemporary hotel with excellent rooms, food, facilities and service. But enough of our corporate blurb, just read our reviews, decide for yourself, then check in and chill out here at Fistral Beach Hotel and Spa.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Taxi service
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Adults only
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
VIP room facilities
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Bay View
Languages Spoken
English, German
Hotel links
Location
Full view
67Somewhat walkable
Grade: 67 out of 100
24Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
Fistral Beach Esplanade Road, Newquay TR7 1PT England
Getting there
Car HireSee all Newquay car hire
2945Reviews62Q+A100Room tips
Reviews
Traveller rating
- 2,065
- 590
- 211
- 69
- 11
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Most Recent
We stayed for 2 nights. the reception staff were really nice and helpful. The hotel itself was finished to a good standard and the spa area was a nice treat for us. We also had the breakfast which was of really good quality and the service was possibly one of the best we have experienced especially (sorry we didn't get her name) the blonde lady with glasses on Monday the 23rd May at 07:00. We will definitely be coming back again the next time we visit the lovely Newquay.
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Date of stay: May 2022
Location
Service
Sleep Quality
Helpful
Hotel's Favourite
My wife and I stayed at the Fistral Beach Hotel & Spa from Tuesday 27th July 2021 for 3 nights. This was our first stay having received good feedback from friends. We arrived early which didn't prove a problem as we were checked in and welcomed by reception with a sea view room ( what a view ) and were delighted with our spacious, clean, comfortable accommodation. Queen bed was very, very comfortable and the room well equipped. Really powerful shower with plenty of Gaia Spa smellies. Everything we needed. I ordered Champagne for the room which was sat on ice ready and waiting. Not mentioned by reception who obviously new it was a surprise. We had breakfast in our room every day, booked at 9 am ( full English plus the Danish selection and coffee ). Every day it was delivered on time and was perfectly prepared but more importantly, it was hot. The spa facilities were good with a really nice temperature swimming pool. Very relaxed. The hot tub was really hot ( often they are just warm in spa's ) as well as powerful. Sauna's wet and dry were great too so very happy all round. My wife had a hot stone massage and scalp massage which she said was absolutely wonderful. We enjoyed the bar on numerous occasions including some bar food which was excellent. First night, for ease, we had dinner in the Dune Restaurant. My goodness. I have stayed in many hotels and dined at many restaurants around the world but was actually stunned with the quality of the food. The presentation and attention to detail was mind blowing. This led me to having the 6 course sample menu with drinks so I could truly experience the ability of the Chef and his team. Every single dish I had in this restaurant did not disappoint. The complexity and variety of flavours was absolutely World Class. How you can have one dish that delivers a different experience per mouthful is astonishing. Having dined in a number of Michelin star restaurants historically, I felt this was actually better, particularly if considering cost. What a pleasure to dine here and what a wonderful experience. In addition to this, the staff at this hotel were absolutely fantastic. Good fun, friendly, professional, attentive, knowledgeable and engaging. This hotel team are a credit to their employers. Each and everyone from reception to bar, restaurant to housekeeping. I can't remember the last time I was able to write such a positive review for a hotel or restaurant, let alone both. First class all the way and a faultless performance from this incredible team. Thank you and we look forward to our next visit.…
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Date of stay: July 2021
Location
Service
Sleep Quality
Room Tip: Go for a sea view. The sound of the waves adds to the experience.
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5 Helpful votes
Helpful
Response from Daniel Gunson, Guest Services / Front Office at Fistral Beach Hotel and Spa
Responded 3 Aug 2021
Dear Lotusralph, It is with such pleasure to read that you had such a fabulous stay with us! Thank you for leaving such detailed feedback and please be assured that we will be passing on your compliments to all our team who made your stay such a memorable one. We hope you had a safe journey home and look forward to welcoming you back soon. Kind regards, Daniel and the team at Fistral Beach Hotel & Spa
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Fantastic time, hotel staff excellent and food really good. Definitely will return for another fabulous weekend stay. Would recommend paying that bit extra for a Seaview balcony, well worth it. Try out the cocktails.....
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Date of stay: May 2022Trip type: Travelled
Helpful
Good location, good food, very helpful a nd friendly staff and beautiful hotel. Compact room for a best price last moment. We will go there again. Good location where the hotel is situated. When we visited it was good weather in May 2022
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
Helpful
Positives:- Great views over Fistral Bay. Generally very cheerful, helpful staff. Any issue# were sorted very quickly. Very nice pool and good sauna, steam and jacuzzi. Bedroom was clean and a good size. Housekeeping efficient and friendly. Negatives:- Overpriced, limited dinner menu. All week, duck was shown as a main course option but was not available. Why not take it off the menu then???? It was replaced by pheasant which was very nice but an incredibly small portion. Service was slow at dinner- we were twice warned there would be delays-not good enough but it seems the coach parties take up the resources. I would not recommend the Dune restaurant BUT the problem is that the walk to town is over 20 minutes.....as someone else pointed out the spa isn’t lovely BUT it’s ridiculous not having any seating space-this did detract from the enjoyment. We enjoyed our holiday but are u likely to return to this hotel.…
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Date of stay: May 2022
Value
Cleanliness
Service
Helpful
Response from Daniel Gunson, Guest Services / Front Office at Fistral Beach Hotel and Spa
Responded 2 days ago
Dear weaselmum, Thank you for your recent visit to our hotel and for taking a moment to leave a review. I am thrilled to read that you enjoyed many aspects of your stay including our fabulous team, relaxing spa and spacious rooms. On the other hand, it is disappointing to read that your experience at dinner was the main reason that your review was mixed. Please accept my apologies regarding the availability of duck during your stay, we did experience some supply issues and sought some temporary alternatives. I am disappointed the the Dune restaurant was not the experience you were expecting and that you found the service slow. We do hope you will be back to see us again in the future and if I can be of any assistance in ensuring a future stay with us is as perfect as can be, do not hesitate to be in touch with me personally. Kind regards, Daniel Gunson Assistant Operations Manager Fistral Beach Hotel & Spa assistantmanager@fistralbeachhotel.co.uk
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The location of the hotel is lovely, right next to the sea and Fistral beach. We had a best room with a balcony. Room was spacious with plenty of storage space, a free standing bath with sea view and a lovely shower and bathroom. Unfortunately our holiday was totally spoiled by the evening ‘food situation’. Breakfast was very good with lovely food and a good choice of options. Unfortunately the evening is a different matter! The Bay Bar which has always served more casual evening meals now only served cold Tapas dishes!! We were told that if we wanted anything other we would need to book in to the Dune Restaurant. As it was too late on our first night we had no alternative to try the Tapas which was all cold options and not very nice at all. When asked if we could have a dessert the waiter went and asked and we were told no, it’s Tapas only!! The next 3 nights we tried to book in to the Dune restaurant but no tables were available between 7-9pm. This then meant having to go out every night to find places to eat, getting soaked through once too! In a four star hotel we don’t expect to have to eat cold Tapas dishes EVERY night of our stay. Even if we could have got in to the restaurant it is quite pricey, choice is limited and also it’s a 2 course minimum booking which not everyone wants. Very disappointed that the change in menu was not advertised as we have stayed many times but sadly won’t be returning. On checkout we raised our complaint to the lady with long brown hair on reception who literally couldn’t have cared less, telling us we should have raised our complaint in the Bay Bar. We did raise our complaint in the Bay Bar who told us to tell reception!! Such a let down.…
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Daniel Gunson, Guest Services / Front Office at Fistral Beach Hotel and Spa
Responded 4 days ago
Dear BBoo43, Thank you for your recent visit and for taking a moment to leave a review. Please accept my sincere apologies that you were let down by your visit to our hotel. It is extremely disappointing to read that this was not your first visit and that you are considering not to return. I would like to personally look into the issues you encountered during your stay. If you could please email me personally on assistantmanager@fistralbeachhotel.co.uk it would be much appreciated. Kind regards, Daniel Gunson Assistant Operations Manager Fistral Beach Hotel & Spa
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This is a beautiful hotel ran by people who care about the customer. From the minute I arrived everyone I saw was friendly and pleasant. The rooms are very comfortable especially the great bed and tastefully decorated. Loved the fabulous Gaia toiletries that were in the bathroom . Sarah was extremely lovely at breakfast and couldn’t do enough not only for me but other guests that came in for breakfast. It’s so wonderful to stay at such a great place
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Date of stay: May 2022Trip type: Travelled
Location
Service
Sleep Quality
Helpful
Response from Daniel Gunson, Guest Services / Front Office at Fistral Beach Hotel and Spa
Responded 1 week ago
Dear Emma, Thank you so much for staying with us and for taking the time to leave a review. We are thrilled you had the most fabulous time and are so pleased our friendly staff and wonderful amenities made you stay extra special. We hope you had a safe journey home and we look forward to seeing you again next time you visit. Kind regards, Daniel and the team at Fistral Beach Hotel & Spa
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+1
My husband booked us 3 nights at the hotel and we stayed in the suite (room 319) Upon arrival the staff at reception were very welcoming and as part of the suite stay, you have allocated parking right outside the entrance to the door which is a nice touch. We were also given a voucher each for a free glass of bubbly from the bar. The Room - The suite itself was lovely, it was clean and the views of the beach and hot tub in the room make it really special. The bed was big and comfy and the snacks, drinks and cocktails in the fridge were included at no extra price. There are some other items you can purchase (champagne and gin for example) that come at a fee. Room was equipped with everything you need, iron and ironing board, tea/coffee, biscuits, selection of glasses, hair dryer etc.. with the suite you can also use the provided toiletries (shower gel, shampoo, conditioner, body/hand lotion) which they use in the spa which were heavenly! We had plenty of towels in the room and also robes and slippers. The only criticism I would have in regards to the room is that when it was made up for our second night, the cleaners didn’t replenish or replace some things. For example we used the nice champagne glasses in the room on our first night and these were taken away as they had been used but no new ones were put in the room for us to use again. That was the case with several of the glasses we used and one used/dirty glass wasn’t taken away and was left. The Spa - we booked an hour, hot stone fully body massage which was amazing. The spa itself is lovely and has a luxurious feel to it. The spa staff were very friendly and I would highly recommend treatments if staying here as it was a highlight of the weekend. We only used the spa facilities briefly (the pool, steam room etc) but it was very nice and as you’d expect. The Restaurant - the food at the hotel was fantastic. The first night we had the duck and pork starters followed by the steak to share (at and extra supplement of £10 each) and it tasted amazing. We were served by Jack both nights we ate in the restaurant and he was brilliant. He was engaging and friendly and informative about the food and wine. When he established we were celebrating my birthday he brought us another glass of fizz on the house and after mains he brought out a lovely pudding which said happy birthday which again was a lovely touch. The breakfast the following day was nice. Upon arrival we had to wait shortly to be seated (which was fine) but once we were nobody explained how it all worked. We were told of the buffet area (juices, pastries, cereal, fruit etc) but we were left a little perplexed as to how we ordered hot food. We quickly realised from looking round that we were missing a menu on our table and that it would be table service to order. When we asked and got a menu we had a full English and Eggs Benedict, both which tasted very nice. There was also the option of Prosecco/mamosa on Saturday morning which was nice. Breakfast on Sunday was very similar, again no menu had been left on our table but having realised how things worked by now, we were able to order quickly. On Saturday we also didn’t have any milk for our teas but this was brought once asked for. I think just a bit more attention to the small things could really improve an already good breakfast service to an excellent one. The bar - the bar area is lovely. Nice and light and modern and the views are spectacular. It was table service which was good and the service was quick and as you’d expect. To our delight there was live music on both Friday evening and Saturday afternoon and both acts we saw were really good, with the right sort of music being played for the right time of day/evening. Music on Saturday night after dinner would have been lovely too but I appreciate that this may not be for everyone. Overall we really enjoyed our stay, the staff were friendly, the room was clean, the location and views are fantastic and the food was fab. We would recommend and stay here again…
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Daniel Gunson, Guest Services / Front Office at Fistral Beach Hotel and Spa
Responded 3 weeks ago
Dear Laura, Thank you for your recent visit and for taking the time to leave such a detailed review. It is sensational to read that you enjoyed your weekend getaway with us. We appreciate your points of feedback as it does help us to improve the experience we offer our guests. We hope you will be back to see us again soon. Kind regards, Daniel and the team at Fistral Beach Hotel & Spa
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Another fantastic Fistral Beach Hotel & Spa stay! My first solo visit to Fistral Beach and I had forgotten how awesome the spa is and that amazing view from the bar (and outside deck) over the bay. The staff are all so friendly and accommodating and the food was awesome., as usual. There is a good gym, and parking right outside the hotel (do book a slot and worth paying the fee - though there is parking available opposite on the street, but I prefer to have the car where I can see it). So it is an amazing place to come for a romantic break, but also as a businessmen, it is a great place to come to relax and have.
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Date of stay: May 2022Trip type: Travelled
Location
Cleanliness
Service
Room Tip: Seaviews are awesome and are worth the upgrade
See more room tips
Helpful
Response from Daniel Gunson, Guest Services / Front Office at Fistral Beach Hotel and Spa
Responded 3 weeks ago
Dear Discover401851, Thank you for your recent visit and for leaving such a fabulous review. It is great to read you had a wonderful stay and enjoyed the service provided by our staff, our delicious food offerings and the enviable views from our hotel. We hope you will be back to see us again soon. Kind regards, Daniel and the team at Fistral Beach Hotel & Spa
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Great experience during my week long stay in Newquay. The hotel is right beside the beach and I stayed in one of the seaview rooms. It was truly worth it. The hotel staff are all friendly and helpful, they went out of their way to make sure I was comfortable. Great on site facilities and gym. Overall a positive experience and I look forward to returning in the near future.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Daniel Gunson, Guest Services / Front Office at Fistral Beach Hotel and Spa
Responded 4 weeks ago
Dear Sophie, Thank you for your recent visit with us and for taking a moment to leave a review. We are pleased you enjoyed your week away and thrilled that you enjoyed our fabulous location and service. We hope you had a pleasant journey home and we look forward to welcoming you back next time. Kind regards, Daniel and the team at Fistral Beach Hotel & Spa
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PRICE RANGE
US$162 - US$243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bay hotel newquay
FORMERLY KNOWN AS
The Bay Hotel
LOCATION
United KingdomEnglandCornwallNewquay
NUMBER OF ROOMS
71
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Claim Your Listing Frequently Asked Questions about Fistral Beach Hotel and Spa
Which popular attractions are close to Fistral Beach Hotel and Spa?
Nearby attractions include Crantock Beach (0.5 miles), Fistral Beach (0.6 miles), and Indoor Bowling Newquay (0.3 miles).
What are some of the property amenities at Fistral Beach Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Fistral Beach Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fistral Beach Hotel and Spa?
Yes, free parking is available to guests.
What are some restaurants close to Fistral Beach Hotel and Spa?
Conveniently located restaurants include The Fish House - Fistral, Sea Spray Fistral, and The Fistral Stable.
Are there opportunities to exercise at Fistral Beach Hotel and Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Fistral Beach Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Fistral Beach Hotel and Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Fistral Beach Hotel and Spa?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Fistral Beach Hotel and Spa?
Many travellers enjoy visiting Trerice (3.5 miles), The Huers Hut (1.0 miles), and Holywell to Crantock circular walk (1.8 miles).
Does Fistral Beach Hotel and Spa have any great views?
Yes, guests often enjoy the harbour view available here.