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Berties Lodge

Mushrooms growing out of room doors, dust, mould,dirty washing just left in corridors, steep
sta
Traveller (40)
View from Room (2)
Business Centre & Event Rooms (2)

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£59
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

2.5
#1 of 1 motel in Newquay
4.3 of 5 bubbles
Location
3.3 of 5 bubbles
Cleanliness
3.2 of 5 bubbles
Service
3.5 of 5 bubbles
Value
Situated in Newquay, the surfing capital of the UK, Berties Lodge is just 1 miles away from the famous Fistral Beach. The property offers a bar, and there is a nightclub just next door. WiFi is available at an extra fee. Some of the modern rooms at Berties Lodge feature a stunning sea view and also include an en-suite bathroom, a flat-screen TV, and a radio. The accommodation is mainly dormitory-style rooms with bunk beds. In the morning, an extensive breakfast buffet is available to all guests at an additional charge. For entertainment, there is a games room and a TV lounge. For the more adventurous, Newquay Activity Centre is a 19-minute walk away, offering surfing lessons, coasteering and bodyboarding lessons. Newquay Railway Station is a 4-minute walk away from Berties Lodge and Newquay Coach Station is just a short stroll away.
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Property amenities
Bar / lounge
Snorkelling
Non-smoking hotel
24-hour front desk
Room features
Bath / shower
Room types
Ocean view
City view
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Languages Spoken
English
111Reviews0Q+A14Room tips

Reviews
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Detailed Reviews
Ana G wrote a review Aug 2020
Crawley, United Kingdom54 contributions7 helpful votes
2.0 of 5 bubbles
Soo... the parking is a pay and display for a day you pat £12 but not guarantee a space, as anyone can park in there, either you don't take the car and go around there or come early... So description of "parking availability" should be change. The check in is in the next door hotel to make us enter on the doors that is on the lodge next door. Really abandoned place, holes and smells everywhere. The room was uneven floors, mould on the windows and the bathroom. The shower was so claustrophobic and behind the bathroom door, good explanation that no towels where offered at least we came prepared (there is also no soap so come with toiletries). Beds really uncomfortable like hostel beds, you feel in a very cheap lodge couldn't even sleep with the windows open as the noise from extractors outside. Only good thing was the "sea view" through a tiny window, I felt that for the location that it is this place should be more maintained. Wouldn't stay there again unfortanatly.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caitlin R wrote a review Feb 2020
4 contributions
3.0 of 5 bubbles
Rather strange booking in, having to go through the hotel next door to book in then the room was up the main set of stairs and another set of back stairs to the end of the corridor. The door to the room had an inch gap at the bottom which let in light at night, as well as having Mold around the window and in the bathroom. The bed was super was which you either like or dislike. You can get discounts in the bar and restaurant next door which was good.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lornafen wrote a review Aug 2021
Sunderland, United Kingdom21 contributions6 helpful votes
3.0 of 5 bubbles
Visited after a last minute booking due to our other accommodation being cancelled last minute and only being able to find Berties lodge.
It was very basic, with very few sockets for the size of the room. It appeared clean enough apart from a snot being found in one of the bed sheets (we thankfully had too many beds anyway, so we slept in the clean ones). There was also some gum stuck to the shower wall that had been there a while because it was covered in black mould.
It was very loud during the night, but I wasn’t expecting a decent sleep in a hostel anyway.
Decent for a group of young people just needing somewhere to rest their heads.
I would’ve also preferred if the full length mirror that had been obviously smashed then taken down was replaced, so I would have somewhere to get ready.
Otherwise, it was decently priced and I heard from a friend who attended a party at the nightclub that it was pretty good!
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aim wrote a review Jul 2021
3 contributions7 helpful votes
1.0 of 5 bubbles
We arrived at the Victoria hotel which also manages berties lodge on 26th July. We were greeted by a VERY slow man. Who didn’t really care whether the room was ready or not. We waited an hour an 10 minutes for our room after check in.
When told where our room was, not escorted we got lost. Walked into a cleaning staff room infact.
The room we was provided wasn’t the best compared to the pictures. We had stained carpets and hair in the sink which me and my friend now refuse to use the shower.
Bunk beds moved and wasn’t safe and doesn’t follow the regulations of health and safety.
Some of the staff seem lovely, especially the cleaning staff. Very helpful.
On arrival the staff seemed stressed and unorganised which make them difficult to approach (considering the staff were front of house, this didn’t give a good impression)
Wouldn’t really recommend staying here, there’s a travel lodge down the road.
We found any excuse to just not be in the room, the pub next door is brilliant tho.
Oh, the hotel also smells x
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Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam wrote a review Aug 2021
Maidstone, United Kingdom9 contributions2 helpful votes
1.0 of 5 bubbles
Probably the worst customer service I have ever received, we weren’t greeted greeted with a hello, only a full car park. Tried to find the manager to ask where we can park, when we found him he wafted his hand and said ‘find me in ten’ the receptionist said we could park there to unload our bags then pay for another car park for our stay (we later got fined 100 pounds for staying at the lodges car park for 17 mins). The rooms were not what we ordered (8 months prior), when bringing it up we were told we can have a full refund and ‘find somewhere else to sleep’ finally we managed to get a half refund. Rooms were pretty gross, beds were extremely uncomfortable and there was only one pillow each (sorry if I’m being too demanding). Again on departure, no goodbye, not even a smile. The other staff seemed decent but The ‘boss’ as he called himself was extremely unhelpful, rude and clearly ran a loose and disorganised ship as everyone was stressed, tired and looking like they hated working there. Honestly don’t waste your money. We were only there for one night before moving onto park deans camping resort who had some of the nicest staff we have met, extremely accommodating and helpful.
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam B wrote a review Aug 2021
2 contributions
1.0 of 5 bubbles
Honestly I don’t know what was worse, the shabby rooms that we all got or the rudest manager I’ve ever been in contact with.

After kindly asking the manager where we can park he said “You can go 10 minutes down the road, I have guests in looking after.” By looking after I presume he means panic buying coke and lemonade from Tesco because the hotel ran out for the wedding they were looking after.

The view from the window was a beautiful view but as it was so disgusting on the inside it felt like I was in Shawshank desperately planning my escape.

The staff of berties were friendly (obviously bar the manager) and they are the only thing that gives the place any dignity.

Honestly, don’t bother booking. You’re better paying £10 entry for the club down the road and pitching your tent in the corner.

Found out I like Cornish pasties though.
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dawn wrote a review Aug 2021
3 contributions2 helpful votes
1.0 of 5 bubbles
I’m not normally one to write reviews, but this hotel was so utterly terrible that it compelled me to write my first one!!! I’ll keep it short and sweet- the worst customer service I’ve ever received (shout out to the manager for this especially), combined with a horrible room makes for the most unpleasant hotel I’ve ever been to. Oh and also we were fined £100 for staying in their car park for 15 minutes despite being told specifically we could stay there to unpack our bags and then move on. To sum it up- laughably bad and I strongly advise to not visit here.
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Victoria, Guest Services / Front Office at Berties Lodge
Responded 20 Aug 2023
Thank you for staying with us at Berties Lodge. We appreciate all feedback and we hope to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martina wrote a review Jan 2020
1 contribution
1.0 of 5 bubbles
Fist off the room is very basic... fine you get what you pay for, our tv was broken so we rang the receptionist, she said maintenance would be up shortly.. they never arrived! We went out for a night out in Newquay ( it was NYE) as we where leaving there was a query with the cash bond... our room was fine but the old gray haired man questioned us about an extra guest! Just because they walked out in front of us! When we explained we didn’t know him he was having none of it!! And kept our bond He was extremely rude!! The language he used toward us ( a group of girls age 19-25) was absolutely disgusting told us to f**k off! Hope the door slammed you on the way out !! And much worse! Upon arrival I witnessed his vile behaviour to other staff, but never in a million years expected to be treated like that as a paying customer!! I have never ever in my life experienced such bad customer service I have stayed here yearly for the past 8 years and now I will never stay again! Berties lodge need to address there customer service problem in particular this vile man do not stay here!! The staff are horrible
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loulou wrote a review Jun 2022
1 contribution
1.0 of 5 bubbles
My daughter stayed here with here friends on a school trip. The rooms are basic to say the least. Mould in both bed room and bathroom. Beds have plastic mattresses on. Food wasn’t even fit to serve to a dog. Don’t waste your money. 0 out of 10. Avoid at all costs!!!!
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Victoria, Guest Services / Front Office at Berties Lodge
Responded 20 Aug 2023
Thank you for staying with us at Berties Lodge. We appreciate all feedback and we hope to welcome you again in the future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liam wrote a review Jun 2022
Brixton, United Kingdom1 contribution
5.0 of 5 bubbles
Bertie’s Lodge is the best value, greatest and most underrated hotel I have ever been to. Immediately upon arriving, the check-in process was incredibly quick and the staff were friendly. The room I was assigned was brilliant, large and would not look out of place in any five star hotel. Food was impeccable, luxury restaurant quality, honestly a great bargain. The beds were soft and the bathroom was spacious. The experience was premium. The lodge is also connected to Bertie’s Nightclub for evening entertainment. A hidden gem, will definitely be going back.
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Date of stay: June 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Victoria, Guest Services / Front Office at Berties Lodge
Responded 20 Aug 2023
Thank you for staying with us at Berties Lodge. We're so happy to hear that you enjoyed your stay with us! We're so pleased that you thoroughly enjoyed that you found us to be of a 5 star standard and we look forward to welcoming you again in the future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gaz3753 wrote a tip Sept 2017
Leeds, United Kingdom6 contributions2 helpful votes
1.0 of 5 bubbles
"Swerve the whole place"
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CitizenWolfie wrote a tip Jun 2017
Birmingham, United Kingdom57 contributions40 helpful votes
3.0 of 5 bubbles
"Make sure to bring your own towels and soap!"
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Ross T wrote a tip May 2017
4 contributions1 helpful vote
3.0 of 5 bubbles
"Dont choose 11 as the beds are a bit dodgy"
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Hannah C wrote a tip Aug 2016
6 contributions2 helpful votes
3.0 of 5 bubbles
"Some rooms are dorms with bunk beds so best to ask."
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Martin F wrote a tip Jul 2016
1 contribution
5.0 of 5 bubbles
"Bring a sleeping bag"
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Not the right property for you?
There are more places to choose from in the Newquay area.
PRICE RANGE
£55 - £61 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
berties hotel newquay, berties motel newquay
LOCATION
United KingdomEnglandCornwallNewquay
NUMBER OF ROOMS
31
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BERTIES LODGE - Updated 2024 Prices, Reviews (Newquay)

Frequently Asked Questions about Berties Lodge
Which popular attractions are close to Berties Lodge?
Nearby attractions include Tom Thumb Cocktail Bar (0.08 miles), Tolcarne Beach (0.3 miles), and Pirate's Quest Adventure Golf (0.3 miles).
What are some of the property amenities at Berties Lodge?
Some of the more popular amenities offered include a lounge, facilities for disabled guests, and a 24 hour front desk.
What food & drink options are available at Berties Lodge?
Guests can enjoy a lounge during their stay.
What are some restaurants close to Berties Lodge?
Conveniently located restaurants include Lost Brewing Co, The Fish Bar, and Andy's Cafe.
Is Berties Lodge located near the city centre?
Yes, it is 0.4 miles away from the centre of Newquay.
Are there any historical sites close to Berties Lodge?
Many travellers enjoy visiting Trerice (2.6 miles), The Huers Hut (0.6 miles), and Holywell to Crantock circular walk (3.0 miles).
Does Berties Lodge have any great views?
Yes, guests often enjoy the city view available here.
Is Berties Lodge accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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