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Bay St. Ives Bay Hotel

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Traveller (173)
Room & Suite (85)
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Overview
  • Excellent26%
  • Very good40%
  • Average19%
  • Poor8%
  • Terrible7%
Travellers talk about
“coach driver”(31 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Bar/Lounge
Free Parking
3 Star Hotel
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Reviews (599)
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All reviewsshearings holidaycoach drivernational holidaysentertainment areasea viewshearings groupevening entertainmentives bayweekend breaksuperior roommobility problemspublic areasbeds were very comfortablesingle roomvisited this hotellong journeyoverlooking the beach
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11 - 15 of 594 reviews
Reviewed 7 April 2018

We've been on many a Shearings holiday/break and this is the first this year. I know some experienced a few problems with the hotel and also it was due to weather damage and severe weather which we didn't even escape at home, so here is...More

3  Thank missy25532
Response from Carl S, General Manager at Bay St. Ives Bay HotelResponded 16 April 2018

Wow, thank you for taking the time to leave such a positive review. We are thrilled to hear that you enjoyed your stay with us and we look forward to seeing you later this year. Warm Regards Carl Sunley General Manager

Reviewed 4 April 2018

We booked a 4-night break with Shearings. I have specific meal requirements due to a medical condition and I notified the hotel in advance. I reminded the management on arrival and was reassured that there would not be a problem. However, each night the restaurant...More

3  Thank drsnoddy
Response from Carl S, General Manager at Bay St. Ives Bay HotelResponded 16 April 2018

Thank you for taking the time to leave a review, I am sorry to hear that there were issues with your stay I shall look in to these issues raised. Kind Regards Carl Sunley General Manager

Reviewed 31 March 2018

At the beginning of March 2018 we took advantage of a deal for two nights at the St Ives Bay Hotel. On arrival we were told the hotel had been forced to close. They had made no attempt to warn us and the only other...More

1  Thank Joe d
Response from Carl S, General Manager at Bay St. Ives Bay HotelResponded 2 April 2018

Thank you for taking the time to leave a review, I am sorry that you were unhappy with the response from our Customer Care team. As you are aware we had to close the hotel at short notice due to 5 sections of roof falling...More

Reviewed 27 March 2018

Firstly let's be fair, this is a budget hotel and as such you cannot expect miracles. One or two members of staff need to learn how to provide customer service as we were ignored upon arrival - not even eye contact or acknowledgement, however most...More

Thank Stephen A
Response from Carl S, General Manager at Bay St. Ives Bay HotelResponded 2 April 2018

Thank you for your review, I am sorry to hear of your disappointment and that the service you experienced was not up to standard. Unfortunately due to the layout and location of the building it is impossible to access the building nor get around with...More

Reviewed 26 March 2018

great hotel, food was fantastic plenty of choice 3 course evening meal with 3 choices, full english breakfast including cereals and orange juice. nice clean room overlooking the bay, staff very friendly and helpful, artist on every night, bingo and quiz. would come back again.

2  Thank Kim H
Response from Carl S, General Manager at Bay St. Ives Bay HotelResponded 2 April 2018

Thank you for your review, we are thrilled to hear you enjoyed your time with us and we hope to see you again in the future. Best Regards Carl Sunley General Manager

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Free Internet
Bar/Lounge
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$137 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in St Ives
#11 Romantic Hotel in St Ives
Room types
Non-Smoking Rooms
Details
Price range
US$137 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in St Ives
#11 Romantic Hotel in St Ives
Room types
Non-Smoking Rooms
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Traveller (173)
Room & Suite (85)
Pool & Beach (31)
Dining (10)
Questions & Answers
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Diane J
8 April 2018|
AnswerShow all 2 answers
Response from missy25532 | Reviewed this property |
Hello Diane. Yes you can get about by bus. There are small white buses also the double decker's which will take you further afield on the bend just down from the hotel. We found the bus service handy and they had one or two... More
2
Votes
mary17th
18 January 2018|
AnswerShow all 3 answers
Response from Edwina S | Property representative |
Thank you for your question, the hotel isn't wheelchair friendly because as others have mentioned we do have steps in to the hotel and throughout. Kind Regards Carl
0
Votes
dorothy o
17 January 2018|
AnswerShow all 4 answers
Response from Edwina S | Property representative |
Thank you for your question. We are able to provide tables of 2 and this can be arranged at the point of booking and added on as a request. Or you can contact the hotel a few days before arrival and we can arrange if... More
0
Votes
Room Tips
"We had a room at the back of the hotel and was quiet at night, although a road ran down the back and was busy..."
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"Check when booking as not all"
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"Sea view rooms may be a little noisy re traffic noise so bear that in mind."
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"People need to be fairly able bodied to walk up the quite steep hill to this hotel"
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