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24/12/2017 25/12/2017
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    Mercure Exeter Southgate Hotel

    Southernhay East, Exeter EX1 1QF, England
    011 44 1392 690532
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    24/12/2017 25/12/2017
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    US$155Strikethrough price corresponds to the most expensive price returned by our partners for that offer
    US$143
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    Traveller (191)
    Room & Suite (106)
    Dining (29)
    Mercure Exeter Rougemont Hotel
    235 reviews
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    Overview
    • Excellent37%
    • Very good42%
    • Average14%
    • Poor5%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Spa
    Wheelchair access
    Conference Facilities
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
    Offers from Mercure Exeter Southgate Hotel
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    Mercure Exeter Rougemont Hotel
    235 reviews
    #21 of 31 hotels in Exeter
     
    Hotel du Vin Exeter
    1,360 reviews
    #18 of 31 hotels in Exeter
     
    The City Gate Hotel
    257 reviews
    #19 of 31 hotels in Exeter
     
    ABode Exeter
    1,288 reviews
    #15 of 31 hotels in Exeter
     
    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,078)
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    1 - 5 of 2,002 reviews

    Reviewed 4 days ago

    Lovely hotel and pool. Mostly lovely staff. Don't expect to be served food when restaurant is open. It is advertised to serve food until 9.30pm but refused to serve (just) me at 8.45pm during a November weeknight as they had a function on. I was...More

    Thank Lorraine123a
    Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 4 days ago

    Dear Lorraine123a, Thank you for your review. I am sorry that your experience was impacted by the levels of business at the hotel during your recent stay. As I explained in my previous correspondence, when we have numerous functions in the hotel we do have...More

    Hotel's Favourite
    Reviewed 5 days ago

    Despite the bad reviews regarding the Christmas parties, our company had a fabulous time. The food wasn't great but it's to be expected as there are other parties there to cater to. The staff were very friendly and great music was played by the DJ....More

    Thank Victoryrose33
    Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 4 days ago

    Dear Victoryrose33, Thank you for your excellent review, we are pleased you enjoyed your Christmas party with us. Your feedback will be shared with the team, who I know will be delighted. We hope to welcome you back very soon. Warm regards, Nicholas Carn General...More

    Reviewed 1 week ago via mobile

    I have started at this hotel a few times and I was disappointed as it was one of my favourites. There were long queues at reception and no one answered the phone when I rang. I reported the hairdryer in my room was not working...More

    Thank Francesca H
    Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 5 days ago

    Dear Francesca H., Thank you for your review. I was disappointed to read that your stay was not to the usual standard you have come to expect as a regular customer of the Mercure Exeter Southgate. Please contact me personally when you are planning on...More

    Reviewed 1 week ago via mobile

    Thing started off badly as there was an error with my dates using the Accor hotels app....I was charged for a "non show" following a genuine error. On arrival there was nowhere to park and reception staff said they couldn't help. We thought we would...More

    Thank YJacklin
    Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

    Dear YJacklin, Thank you for your review. Please accept my sincere apologies for the poor service you received during your recent visit. Please contact me at: nicholas.carn@accor.com so we can discuss your feedback in person. Warm regards, Nicholas Carn General Manager

    Reviewed 1 week ago

    The hotel standards are on the decline again. Rarely have I eaten such badly cooked food. Either it was chef's night off, or they forgot to order seasoning - probably both. Having ordered from the very limited menu given me, a table nearby received two...More

    Thank Sturgi0
    Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

    Dear Sturgi0, Thank you for your review. Please accept my sincere apologies that you feel your food was not to the standard you would expect. I have addressed your feedback with our Chef and he will be taking the appropriate action to ensure improvements are...More

    Mercure Exeter Rougemont Hotel
    235 reviews
    #21 of 31 hotels in Exeter
     
    Hotel du Vin Exeter
    1,360 reviews
    #18 of 31 hotels in Exeter
     
    The City Gate Hotel
    257 reviews
    #19 of 31 hotels in Exeter
     
    ABode Exeter
    1,288 reviews
    #15 of 31 hotels in Exeter
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$93 - US$201 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Exeter
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 154
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, Hotels.com, Priceline, Hotwire, TripOnline SA, getaroom.com, Cancelon, HotelQuickly and Evoline ltd so you can book your Mercure Exeter Southgate Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Devon >
    • Exeter
    • Also Known As
    • Accor Southgate Exeter ,
    • Mercure Exeter Southgate Hotel Devon
    Add Photo Photos
    Traveller (191)
    Room & Suite (106)
    Dining (29)
    Pool & Beach (2)
    Hotel & Grounds (167)
    Bathroom (33)
    Business Centre & Event Rooms (11)
    Nearby
    Nearby HotelsSee all 31 hotels in Exeter
    Mercure Exeter Rougemont Hotel
    235 reviews
    .43 miles away
     
    Hotel du Vin Exeter
    1,360 reviews
    .08 miles away
     
    ABode Exeter
    1,288 reviews
    .20 miles away
     
    The City Gate Hotel
    257 reviews
    .36 miles away
     
    Nearby Restaurants
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    Nearby Attractions
    Exeter Cathedral
    2,175 reviews
    .19 miles away
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    .24 miles away
    St Martin's Church
    24 reviews
    .20 miles away
    Ask a question
    Questions & Answers
    beachbum5597
    1 December 2017|
    AnswerShow all 3 answers
    Response from Nicholas C | Property representative |
    Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
    0
    Votes
    Gerry B
    13 November 2017|
    Answer
    Response from Nicholas C | Property representative |
    Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
    1
    Vote
    William T
    20 October 2017|
    AnswerShow all 3 answers
    Response from Nicholas C | Property representative |
    Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
    0
    Votes
    Room Tips
    "Depends on what you want but no doubt your requested room will be allocated to you. If not ask and be..."
    Read review
    "Don't accept ground floor"
    Read review
    "Ask for room away from front entrance. Passers by talking loudly can be heard at night."
    Read review
    "try and get a room looking towards the cathedral and on second floor or above"
    Read review
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