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Mercure Exeter Southgate Hotel

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Traveller (221)
Room & Suite (140)
Dining (30)
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Overview
  • Excellent37%
  • Very good42%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Mercure Exeter Southgate Hotel
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Special Offer: CHEAPEST ONLINE RATES!
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Rooms
8 May9 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,164)
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All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinewalk in showerreception stafflocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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1 - 5 of 2,085 reviews
Reviewed 5 days ago via mobile

Really enjoyed our stay at this hotel. I arrived early so asked to store my bag in the hotel whilst I went shopping and the friendly receptionist actually checked to see if I could check in early. Nothing seemed any bother. Our room was a...More

Thank ShellsamCornwall
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 4 days ago

Dear ShellsamCornwall Thank you for your lovely feedback about your recent stay at the Hotel. I am sorry to see that there was inconsistency in the great service that we provide at the Hotel. I will discuss your comments with the team to ensure that...More

Hotel's Favourite
Reviewed 8 February 2018

I stayed here recently for 2 nights. On arrival I was upgraded to a privilege room, which has nice little extras like a nespresso machine in the room and free newspapers. I unfortunately don't drink coffee but it was nice anyway! The hotel and rooms...More

1  Thank alakim
Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 13 February 2018

Dear Alakim, Thank you for your excellent review of our hotel, it is always a pleasure to receive positive feedback. We are pleased you enjoyed your time with us and look forward to welcoming you back very soon. Warm regards, Nicholas Carn General Manager

Reviewed 1 week ago

Good clean hotel in a convenient location close to the cathedral and shops. Gym and pool had busy periods during classes but outside these, the facilities very quiet. Room was well laid out, had a few problems (broken toilet flush and flashing toilet light) but...More

Thank rjkwak
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

Dear rjkwak Thank you for your constructive feedback about your recent stay at the HOtel. It is lovely to get positive feedback about guest visits as well as constructive comments as well. I hope we can welcome you back soon. Kind regards Craig Findleton GENERAL...More

Reviewed 1 week ago

Really liked this hotel, situated in a good position - for a pleasant walk into the town. We stayed for two nights and enjoyed our stay. The staff were quite helpful. The room was clean and adequate in size.More

Thank ChrissyB218
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

Dear ChrissyB218 Thank you for your comments about your recent stay at the Hotel. It is lovely to see that you enjoyed our central position and found the staff to be very helpful. I hope that we will be able to welcome you back soon....More

Reviewed 1 week ago

This was a great hotel, as soon as you walk in the hotel smells lovely, is clean and has a lovely fire in reception. The rooms were clean and cosy, the shower was huge and could fit about 3 people in there. We ate both...More

Thank GlitterR0se
Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

Dear GlitterR0se Thank you for your lovely feedback about your recent visit to the Hotel. We are all delighted to see that you enjoyed your stay and in particular loved our restaurant food and service. I am sorry that you were disappointed with the temperature...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$102 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$102 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (221)
Room & Suite (140)
Dining (30)
Pool & Beach (2)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Gerry B
13 November 2017|
Answer
Response from Craig F | Property representative |
Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
1
Vote
William T
20 October 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
0
Votes
Room Tips
"Odd numbers rooms are probably quitter than even numbers"
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"Face towards the cathedral for a quieter room"
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"Room 368 overlooks the streetscape and has a queen bed"
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"Privilege rooms have extra amenties"
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