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    Mercure Exeter Southgate Hotel

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    2,164 reviews
    #15 of 31 Hotels in Exeter
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    Southernhay East, Exeter EX1 1QF, England
    011 44 1392 531582
    Hotel website
    Mercure
    US$167
    US$141
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    SAVE US$26
    Hotels.com
    US$149
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    Booking.com
    US$153
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    TravelocityUS$148
    Agoda.comUS$153
    ElvolineUS$167
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    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
    Mercure
    US$141
    Hotels.com
    US$149
    Booking.com
    US$153
    Travelocity
    US$148
    Agoda.com
    US$153
    Elvoline
    US$167
    Hotwire.com
    US$148
    Expedia.com
    US$148
    Orbitz.com
    US$148
    Priceline
    US$153
    HotelQuickly
    US$157
    TripAdvisor
    US$141
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    All photos (376) 376
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    Certificate of Excellence
    Traveller (221)
    Room & Suite (140)
    Dining (30)
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    Overview
    4.0
    2,164 reviews
    • Excellent37%
    • Very good42%
    • Average14%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “privilege room”(110 reviews)
    “jacuzzi and sauna”(23 reviews)
    “leisure facilities”(55 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    4 Star Hotel
    All hotel details
    Offers from Mercure Exeter Southgate Hotel
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    Contact Info
    Hotel website
    011 44 1392 531582
    Southernhay East, Exeter EX1 1QF, England See on map
    Offers from Mercure Exeter Southgate Hotel
    Special Offer: CHEAPEST ONLINE RATES!
    Hotel deals
    Rooms
    8 May9 May
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (2,164)
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    Traveller rating
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    Show reviews that mention
    All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinewalk in showerreception stafflocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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    1 - 5 of 2,085 reviews
    Reviewed 5 days ago via mobile
    Great hotel

    Really enjoyed our stay at this hotel. I arrived early so asked to store my bag in the hotel whilst I went shopping and the friendly receptionist actually checked to see if I could check in early. Nothing seemed any bother. Our room was a...More

    Thank ShellsamCornwall
    Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 4 days ago

    Dear ShellsamCornwall Thank you for your lovely feedback about your recent stay at the Hotel. I am sorry to see that there was inconsistency in the great service that we provide at the Hotel. I will discuss your comments with the team to ensure that...More

    Hotel's Favourite
    Reviewed 8 February 2018
    Excellent Hotel

    I stayed here recently for 2 nights. On arrival I was upgraded to a privilege room, which has nice little extras like a nespresso machine in the room and free newspapers. I unfortunately don't drink coffee but it was nice anyway! The hotel and rooms...More

    1  Thank alakim
    Response from Nicholas C, General Manager at Mercure Exeter Southgate HotelResponded 13 February 2018

    Dear Alakim, Thank you for your excellent review of our hotel, it is always a pleasure to receive positive feedback. We are pleased you enjoyed your time with us and look forward to welcoming you back very soon. Warm regards, Nicholas Carn General Manager

    Reviewed 1 week ago
    Well worth considering

    Good clean hotel in a convenient location close to the cathedral and shops. Gym and pool had busy periods during classes but outside these, the facilities very quiet. Room was well laid out, had a few problems (broken toilet flush and flashing toilet light) but...More

    Thank rjkwak
    Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

    Dear rjkwak Thank you for your constructive feedback about your recent stay at the HOtel. It is lovely to get positive feedback about guest visits as well as constructive comments as well. I hope we can welcome you back soon. Kind regards Craig Findleton GENERAL...More

    Reviewed 1 week ago
    Nice Hotel

    Really liked this hotel, situated in a good position - for a pleasant walk into the town. We stayed for two nights and enjoyed our stay. The staff were quite helpful. The room was clean and adequate in size.More

    Thank ChrissyB218
    Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

    Dear ChrissyB218 Thank you for your comments about your recent stay at the Hotel. It is lovely to see that you enjoyed our central position and found the staff to be very helpful. I hope that we will be able to welcome you back soon....More

    Reviewed 1 week ago
    Clean lovely hotel and the restaurant has some great food

    This was a great hotel, as soon as you walk in the hotel smells lovely, is clean and has a lovely fire in reception. The rooms were clean and cosy, the shower was huge and could fit about 3 people in there. We ate both...More

    Thank GlitterR0se
    Response from Craig F, General Manager at Mercure Exeter Southgate HotelResponded 1 week ago

    Dear GlitterR0se Thank you for your lovely feedback about your recent visit to the Hotel. We are all delighted to see that you enjoyed your stay and in particular loved our restaurant food and service. I am sorry that you were disappointed with the temperature...More

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    123456…417
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Restaurant
    Fitness Centre with Gym / Workout Room
    Room Service
    Bar/Lounge
    Free High Speed Internet (WiFi)
    Pool
    Spa
    Hotel Amenities
    Room Service
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Room amenities
    Air Conditioning
    Things to do
    Restaurant
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Pool
    Spa
    Hot Tub
    Heated pool
    Indoor pool
    Details
    Price range
    US$102 - US$199 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #2 Luxury Hotel in Exeter
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
    Details
    Price range
    US$102 - US$199 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #2 Luxury Hotel in Exeter
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
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    All photos (376) 376
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    Traveller (221)
    Room & Suite (140)
    Dining (30)
    Pool & Beach (2)
    Business Centre & Event Rooms (6)
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    Questions & Answers
    Ask a question
    See all 27 questions
    beachbum5597
    1 December 2017|
    AnswerShow all 3 answers
    Response from Craig F | Property representative |
    Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
    0
    Votes
    Gerry B
    13 November 2017|
    Answer
    Response from Craig F | Property representative |
    Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
    1
    Vote
    William T
    20 October 2017|
    AnswerShow all 3 answers
    Response from Craig F | Property representative |
    Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
    0
    Votes
    123456…9
    Room Tips
    "Odd numbers rooms are probably quitter than even numbers"
    Read review
    "Face towards the cathedral for a quieter room"
    Read review
    "Room 368 overlooks the streetscape and has a queen bed"
    Read review
    "Privilege rooms have extra amenties"
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