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Mercure Exeter Southgate Hotel

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#8 of 31 Hotels in Exeter
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Exeter Southgate Hotel
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1,885 Reviews from our TripAdvisor Community

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Showing 1,823: English reviews
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st.Austell
Reviewed 3 days ago NEW

Review collected in partnership with Mercure Hotels
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Helpful?
Thank Derrick W
Gloucester, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Wonderful hotel. Arrive early on Saturday morning. Hotel allowed us to park the car and as the room wasn't ready yet, we set off around Exeter shopping and sightseeing.The hotel text me once our room was available. We had a speedy check-in as I had already done this online the day before, another useful service. We had a classic room...

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Helpful?
Thank Sarah P
About Hotel's Favourite Review
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Sarah P, Thank you for taking the time to review your recent stay with us which I read with pleasure. I do hope that we will have the opportunity to welcome you back to the hotel in the not too distant future. Best wishes, Amy Gleadow Operations Manager

Meifod, United Kingdom
Reviewed 5 days ago NEW

At very short notice I booked and stayed overnight on Sunday/Monday not arriving at hotel until 8pm. After swiftly checking in I booked a table at the restaurant and was very pleasantly surprised. The 3-course dinner was excellent and the service highly professional. The premium room was perfect and I was able to get a great night sleep before an...

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Helpful?
Thank Philip8964
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Phillip8964, Thank you for taking the time to review your recent stay with us which I read with pleasure. I do hope that we will have the opportunity to welcome you back to the hotel in the not too distant future. Best wishes, Amy Gleadow Operations Manager

?
Reviewed 5 days ago NEW

Lovely hotel in a central location, helpful, friendly staff who catered specifically for our dietary needs. Only downside was a window in our room that was fixed slightly open which meant you heard the late night life of the city and early cars

Review collected in partnership with Accorhotels.com
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Thank 875alh
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear 875alh, Thank you for your review and feedback which is gratefully received. Please accept my apologies for the shortcomings on this stay with regard to the window in your bedroom. Please be assured I will review your feedback with the team and ensure we put measures in place to try to prevent this occurring again in the future. Kind...

Leigh-on Sea, United Kingdom
Reviewed 5 days ago NEW

We stayed here again because of family living in Exeter. We normally stay at least 5 times in the year. The Hotel was up to it's usual standards with respect to cleanliness, room and staff. We do not have breakfast as my wife considers £15.50 for fruit & yoghurt plus a cup of tea to be very excessive and I...

Review collected in partnership with Accorhotels.com
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Thank GSteward
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear GSteward, Thank you for taking the time to share your recent experience of your stay which I read with pleasure. I am delighted that you were overall happy with your experience but it is clear that there are some areas that require some re-focus so that we may better our serve our guests; thank you for bringing this to...

Yeovil, United Kingdom
Reviewed 1 week ago via mobile

The Southgate is a good hotel , trying very hard to be a very good hotel. We didn't get off to a great start , our room was not ready until 14:35 when check in is from 14:00 hrs. The receptionist gave us a voucher for the bar and was most apologetic! The location of the hotel is great ,...

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Helpful?
Thank Neil3333
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Neil3333, Thank you for taking the time to review your recent stay with us which I read with pleasure. I do hope that we will have the opportunity to welcome you back to the hotel in the not too distant future. Best wishes, Amy Gleadow Operations Manager

Northwich, United Kingdom
Reviewed 1 week ago

First impressions were very good as we entered the hotel. The staff were very friendly & there was a nice atmosphere. I had checked in on line & requested a privilege room preferably on the third floor with a cathedral view, we were given 247 on the second floor with a cathedral view which was fine. The room itself was...

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1Thank msjlightfoot
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear msjlightfoot, Thank you for your review and feedback which is gratefully received. I'm delighted you had a pleasant stay with us and we are looking forward to welcoming you back to the Southgate hotel again soon. Kind Regards, Amy Gleadow Operations Manager

Brisbane, Australia
Reviewed 1 week ago

Perfect hotel. Staff great, spotlessly clean, fabulous breakfast, pool and fitness centre well maintained and clean. There is nothing we didn't like. The housekeeping staff placed our kid's teddies in bed in funny positions each day! Comfy beds, sensible room temperature, plentiful hot water. Seriously, all good for a very good price. Very happy.

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Helpful?
Thank Zenowibbkes
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Zenowibbkes, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great experience at the hotel and were impressed buy the staff as our main focus is on trying to ensure our guests have a great experience when staying with us. I hope we can have the pleasure of welcoming you back again...

London, United Kingdom
Reviewed 1 week ago

Nice quiet location behind the cathedral yet a short walk into town. We did not use the pool or spa but plenty of small children at breakfast looking very happy. Rooms were nice, good breakfast. Overall good.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Clare D
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Clare D, Thank you for taking the time to review your recent stay with us which I read with pleasure. I do hope that we will have the opportunity to welcome you back to the hotel in the not too distant future. Best wishes, Amy Gleadow Operations Manager

Paris
Reviewed 1 week ago

On arrival, we were given a ground floor room with direct view on the parking lot, though the hotel was far from full. I asked for another room and though I got one upstairs, the interaction with staff wasn't very pleasant (I thought smiles were part of this job?). Room OK and nice swimming pool and jacuzzi.

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Helpful?
Thank severine137
Amy G, Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear serverine137, Thank you for taking the time to share your recent experience of your stay. I am pleased that you were overall happy with your experience but it clear that there are some areas that require some re-training and re-focus so that we may better our serve our guests; thank you for bringing this to our attention. I do...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 

Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Price Range: £86 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Hotel Style:
#1 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Southgate Hotel staff and other travellers.
17 questions
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Questions? Get answers from Mercure Exeter Southgate Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Privilege room 341 is very small so ask not to be in this room. ”
 of 5 bubbles DerrickW277, 22 Feb 2017 | Read review
“ask for a room NOT on the ground floor.”
 of 5 bubbles severine137, 14 Feb 2017 | Read review
“The rooms are is all quiet,”
 of 5 bubbles MargaritaDevon, 8 Feb 2017 | Read review
“Not near kitchen or over function room/s.”
 of 5 bubbles cliffna, 25 Jan 2017 | Read review
“if working trip let them know”
 of 5 bubbles 44owenc, 24 Jan 2017 | Read review
5 of 5