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Mercure Exeter Southgate Hotel

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Traveller (230)
Room & Suite (140)
Dining (31)
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Overview
  • Excellent37%
  • Very good42%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
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Reviews (2,165)
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2,086 results
Traveller rating
778
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300
112
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778
851
300
112
45
Show reviews that mention
All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinewalk in showerreception stafflocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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541 - 545 of 2,086 reviews
Reviewed 22 April 2016

I've travelled to lots of hotels, mainly 4* and 5* and this is the BEST by far. I absolutely rate this place 100% and I'm really fussy!! The bedroom - 347 - was spotless, very roomy and the bed was devine. My one regret is...More

Thank TakeABreakDorset
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 25 April 2016

Dear TakeABreakDorset, Thank you for your review and feedback which is greatly appreciated. I'm delighted you had an exceptional stay with us and will be pleased to share your feedback with all of the team. I hope we can welcome you back again to the...More

Reviewed 20 April 2016 via mobile

A quality town centre hotel with a premium feel, staff were courteous and helpful and were attentive but not overly imposing. Nice rooms and a comfortable bed. An excellent bar and breakfast made this a very enjoyable stay.

Thank happycamper339
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 21 April 2016

Dear happycamper, Thank you for your review and feedback which is gratefully appreciated. I'm delighted you had a good stay with us and hope we can welcome you back again soon. Kind Regards, David Hayden General Manager

Reviewed 20 April 2016

This was the first time we have ever stayed at a Mercure hotel and I'm going to say, we were pleasantly surprised, we booked this at short notice for a weekend business trip, first of the car park is a fair size but I can...More

Thank burgermaster007
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 21 April 2016

Dear burgermaster007, Thank you for your review and feedback which is greatly appreciated. I was delighted to read you had a good stay with us and will be pleased to share your comments with the team who I know will be encouraged by this. I...More

Reviewed 13 April 2016

Room had water stains and a noisey extractor. It Was expensive for a small room. Television was very slow. Staff were very good though and spa facilities were good. Room decor was a little dated and I was emailed at 3am with my invoiceMore

Review collected in partnership with Mercure Hotels
Thank Hussainadam
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 14 April 2016

Dear Hussainadam, Thank you for your review and feedback which is greatly appreciated. Please accept my apologies for the shortcomings with you room which I ensure the maintenance team look at. I was pleased to read that you found the team very good as we...More

Reviewed 11 April 2016

I've been here a couple of times and it can't be beaten in terms of location. A short walk away from the centre of the city, the hotel is perfect for those who want to enjoy exploring the city's shops and restaurants. The breakfast offered...More

Thank Rebecca S
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 12 April 2016

Dear Rebecca S, Thank you for your review and feedback which is greatly appreciated. It is always pleasing to get feedback from our repeat guests and please be assured I will review this with the team and make any necessary changes we feel are applicable....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$103 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$103 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (230)
Room & Suite (140)
Dining (31)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Gerry B
13 November 2017|
Answer
Response from Craig F | Property representative |
Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
1
Vote
William T
20 October 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
0
Votes
Room Tips
"Odd numbers rooms are probably quitter than even numbers"
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"Face towards the cathedral for a quieter room"
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"Room 368 overlooks the streetscape and has a queen bed"
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"Privilege rooms have extra amenties"
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