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Mercure Exeter Southgate Hotel

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Traveller (221)
Room & Suite (140)
Dining (30)
Overview
  • Excellent37%
  • Very good42%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from Mercure Exeter Southgate Hotel
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Offers from Mercure Exeter Southgate Hotel
Special Offer: CHEAPEST ONLINE RATES!
Hotel deals
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,164)
There are newer reviews for Mercure Exeter Southgate Hotel
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Traveller rating
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778
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112
45
Show reviews that mention
All reviewsprivilege roomjacuzzi and saunaleisure facilitiescar parkcity centrelovely hotelper daygood sizenespresso machinewalk in showerreception stafflocation is excellenton site parkingthird floorfew minutes walkbuffet stylestayed for one night
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611 - 615 of 2,085 reviews
Reviewed 12 February 2016 via mobile

Stayed in Exeter for a few days. Hotel was ideally located both for exploring Exeter and also the surrounding area. Staff were extremely helpful. Hotel was very clean and quiet. Would certainly stay there again. Highly recommended.

Thank Sam M
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 15 February 2016

Dear Sam M, Thank you for your recent review and feedback which is greatly appreciated. I'm delighted you highly recommend ourselves and hope we are able to welcome you back again soon. Kind Regards, David Hayden General Manager

Reviewed 9 February 2016

This is the second time Myself and My 96 year old Father have been here and it is totally brilliant. The staff are all very friendly and helpful in every possible way. Nothing is too much trouble. From arrival to departure every member of staff...More

1  Thank Davidjar1st
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 10 February 2016

Dear Davidjar1st. Thank you for your review and feedback which is greatly appreciated. I'm delighted you had another great stay with us and was pleased to see you found all of the team extremely friendly and helpful. I will happily share this with all the...More

Reviewed 9 February 2016

We stayed here whilst on our annual Christmas shopping trip to Exeter. Its ideally located close to the city centre, a mere 10 min walk and has ample parking albeit that you do have to pay to park even as a hotel guest. The hotel...More

Thank MarkCornwall_UK
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 10 February 2016

Dear MarkCornwall_UK, Thank you for your recent review and feedback which is gratefully received. I'm pleased you enjoyed your stay and feedback on the many positives you experienced but was disappointed that you found the mattress too hard in the room as we have replaced...More

Reviewed 7 February 2016

Clean and spotless, staff very helpful, facilities very good. Food was good, fish very fresh. Others said the restaurant was also excellent, as we ate in the bar. Down side alcohol on the pricey side. My beer was off but they change barrel as others...More

Thank Bangoroldstar
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 8 February 2016

Dear Bangoroldstar, Thank you for your recent review and feedback which is greatly appreciated. I'm delighted you had an excellent stay with us and highlight many positives during your stay with us. I hope we can welcome you back again in the near future. Kind...More

Reviewed 7 February 2016

I stayed here for 3 nights on a business trip and although the hotel was extremely busy, the hotel staff coped well with the numbers. The room was comfortable and well furnished although I was disappointed only to have a shower and not a bath....More

Thank Val D
Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 8 February 2016

Dear Val D, Thank you for your review and feedback which is greatly appreciated. I'm delighted you enjoyed your time with us and found the food both at breakfast and at dinner to be excellent which I will ensure I share with the kitchen brigade....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$103 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$103 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Exeter
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (221)
Room & Suite (140)
Dining (30)
Pool & Beach (2)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
beachbum5597
1 December 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
0
Votes
Gerry B
13 November 2017|
Answer
Response from Craig F | Property representative |
Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
1
Vote
William T
20 October 2017|
AnswerShow all 3 answers
Response from Craig F | Property representative |
Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
0
Votes
Room Tips
"Odd numbers rooms are probably quitter than even numbers"
Read review
"Face towards the cathedral for a quieter room"
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"Room 368 overlooks the streetscape and has a queen bed"
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"Privilege rooms have extra amenties"
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