New Continental Hotel, Sure Hotel Collection By Best Western
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New Continental Hotel, Sure Hotel Collection By Best Western
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4.0
#9 of 24 hotels in Plymouth
Location
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The New Continental Hotel is the largest independently owned hotel in Plymouth. Located in the centre of Plymouth, adjacent to the Plymouth Pavilions - the hotel is the perfect location for business and pleasure.At the New Continental Hotel we seek to offer affordable luxury. We aspire to create an individual, personal and comfortable environment. This is provided with a passion that comes from a family tradition steeped in the hospitality industry and odd eccentricities from being custodians of a grade II listed building that is over 150 years old.Our team is at the heart and soul of the New Continental Hotel and is integral to providing guests with a quality hotel service and being flexible to cater for individuals needs.Step from the bustling centre of Plymouth city into the quiet relaxation of our newly refurbished reception, lounge and Roma Bar. All have been designed to offer a combination of peace and calm ambience in which to read, work and share a drink or snack with colleagues and friends.If you are planning to stay or just visiting our health and leisure complex, sampling the delights of the new restaurant and bars or attending a function for a special occasion, we look forward to meeting you and ensuring your time with us is everything you want it to be.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Classic
Languages Spoken
English
Location
Millbay Road, Plymouth PL1 3LD England
New Continental Hotel, Sure Hotel Collection By Best Western
1,016 reviews
Getting there
Great for walkers
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At the New Continental Hotel, Sure Hotel Collection By Best Western, guests often commend the friendly staff and exceptional service that contribute to a memorable stay. The hotel's prime location is a highlight, with easy access to local attractions, though parking comes at an extra cost. While some guests find the rooms to be spacious and clean, others suggest they could benefit from updates.
The hotel's atmosphere is generally found to be welcoming and tidy, and the amenities provide a satisfactory experience, despite minor criticisms. Opinions on value are mixed; some feel it's reasonable, while others mention additional expenses.
Location
Convenient
Atmosphere
Comfortable
Rooms
Dated
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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We stayed in a Superior Double room on the 5th floor for a 5 night break. We were very impressed by the Covid-19 protocols and the areas we visited during our stay were immaculately clean. This is a listed building and so there is no air conditioning in the rooms, however fans are available in each bedroom. Reception staff were extremely friendly, informative and very welcoming which was appreciated after our 9 hour drive. Nothing was too much trouble for any of the staff we encountered and it was clear that they were a very good team. Our room was well appointed with tea and coffee making facilities, and plenty of storage by way of double wardrobe, ample drawer space, iron and ironing board, tower fan, and a proper full size hairdryer! On our first night we returned from a meal to find a bottle of champagne on ice in our room which was a very thoughtful and welcome surprise. Our en-suite bathroom was huge ! The room was spotlessly clean upon our arrival and was kept that way throughout our stay. Credit to the cleaning staff during these difficult and demanding times. Hand sanitiser was available outside every public room and inside the bar and dining areas. Breakfast was served by a very efficient team who wore masks at all times and took food and beverage orders as soon as we sat down. Everything was delivered to our table in super quick time with courtesy and professionalism which was a surprise considering how much pressure these guys must be under. Again, nothing was too much trouble for them and because of such excellent service and personal touches, we will definitely return to this hotel. The cooked breakfast was piping hot when it reached our table and was beautifully cooked and presented. The location of the hotel was ideal for walking into the centre of Plymouth and parking was reasonably priced at £3.00 per night. This hotel is rated a 3-star but the service provided by the staff from the management, through to the reception staff, waiting staff, porters and cleaning teams far exceeded our expectations and are more akin to a 5 star establishment in our opinion. We appreciate the personal touch of a family run hotel and cannot wait to go back. Thank you to all the staff who are working under very difficult conditions.
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Date of stay: September 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, General Manager at New Continental Hotel, Sure Hotel Collection By Best Western
Responded 28 Sept 2020
Thank you so much for taking the time to share your feedback with us. We are thrilled you enjoyed your break away at our Hotel, it is great to read your wonderful highlights. I will be sure to pass your feedback onto the rest of our team! We are looking forward to welcoming you back to stay with us again in the near future. Best Wishes, The Team at The New Continental Hotel
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Myself and my partner booked a two night stay here with the intention of attending an event at The Pavilions. Arrived late afternoon and checked in with ease - just be sure to enter your car registration for free parking. Booked a standard double room and WOW it was beautiful, spotlessly clean and beautifully presented - I could find no fault whatsoever and trust me I tried.....
On arrival the plight of the Covid19 pandemic was just evolving with the news that all pubs, clubs, theatres etc were to close meaning the event we were to attend was cancelled so we made the gest of our stay, using the gym and pool on the ground floor. Gym suited my training needs albeit a little cramped between equipment and the pool even though small was clean, warm and quiet. Changing rooms clean and Club Continental staff were polite, professional and approachable.
Really can not fault the stay, well priced, good location, fab accommodation, great room service, polite attentive professional staff and big thanks to Ben at the Bar - an asset to the team
We will be booking again when the postponed event occurs later in the year
Thank you Team Continental
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We use this regularly hotel when we drop our daughter back to Uni in Plymouth, we have tried both the Deluxe and Standard rooms and they are equally good. Location is very central and they have onsite parking which is very good value. We far prefer this family run type of Hotel to the characterless chains, the staff seem to really care and will go out of their way for you. The breakfast is also 1st class , as we normally stay on a Sunday night we haven't had the chance to try Steve's Brasserie but the menu looks very good. Keep up the good work !
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NCHPlymouth, Manager at New Continental Hotel, Sure Hotel Collection By Best Western
Responded 10 Jan 2020
Thank you for taking the time to leave us such a wonderful review. Your business is very important to us and we value your feedback. We appreciate your loyalty to our family-run hotel. We hope you will come back and see us again soon. Best wishes from the New Continental team.
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I went away with a few friends to this hotel. I'm from the country so I like quiet. The room we were in, overlooked Weatherspoon's. We stayed from Thursday to Sunday. So it was quite loud as you would expect and facing a busy road. Although I went into my other friend's rooms that was facing the backside of the hotel and seem very quiet. The right person would like it.
The staff were lovely, always smiling and we always had good chat with the night porter and other staff each evening as we came down for a few drinks at the bar. Even the small things like standing up from behind the counter giving equal level eye contact.
The room was clean and was nicely decorated it felt warm. The only faults was a broken toilet seat as well as a kettle that would keep boiling and not turn off.
On our last night, I decided to have a 3 course meal for £21. In the restaurant "Steve's Brasserie" This is sadly one of the worst meals I've eaten.
The starter I had was smoked chicken with a salad. The chicken was very dry and need something like pesto to help. The salad had no dressing and was just a challenge to eat.
For the main course I had belly pork, the belly pork itself was very tender and cut like butter. Sadly though the tenderstem broccoli and cabbage was far from being cooked al dente. Plated up along with some nice roast potatoes. This dish cost £15 if you were to buy it on its own.
Finally came dessert. White chocolate mousse with poached fig & ice cream. The white chocolate was too heavy and sickly in the proportion of how much was served in a ramekin.
(Added Photos of the Food)
The meal was overall overly expensive for what was plated and in the quality. Just because it looks smartly presented with high prices doesn't mean it was great. Plus we were on one table of two others. So they were very quiet. Décor though was welcoming. the waiter was kind and welcomed us in.
So I do recommend staying here if you are okay with noise. Otherwise, ask if you can have a quiet room. But don't get food overly priced
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NCHPlymouth, Manager at New Continental Hotel, Sure Hotel Collection By Best Western
Responded 16 Jan 2020
Thank you for very much for your feedback. Firstly, thank you for bringing those maintenance issues to our attention, I will report this to our maintenance team who can make sure both are fixed. We receive many compliments for our food served at Steve's Brasserie so your comments come as a surprise and have been passed on to our Head Chef. We feel a three course meal created with the freshest, local ingredients for £21 is a very fair price...it's disappointing to hear that you did not think so. It's lovely to read some of the highlights of your stay and pleased that you would recommend us to others and that you were impressed with our team's service. I hope we will able to welcome you back to our hotel in the future and have the opportunity to improve on your dining experience. Best wishes from the New Continental team.
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We stayed for 6 nights and had a very comfortable and enjoyable stay. We requested a quiet room and we were situated on the 4th floor (only one more floor above us) at the end of the corridor and at the back of the hotel. The front of the hotel faces the road. The room had everything we needed but maybe a mini fridge and a safe would have been useful. The cleaners came in every day and did a very good job. Face masks have to be worn in the public areas and the lift. Hand sanitizer is in place in the reception area and by the lift. Obviously the hotel has had to adjust with COVID precautions but the breakfast staff did a brilliant job. It is completely table served but everything you would find on a buffet breakfast you could request. The full English came on hot plates and was cooked very well. Car parking is charged at £3 a day, if the hotel is full it can be a race to find a space. The nearest public car park is a fair trek. That said we did manage to get a space every day, all be it the manager moving his car one day for us to park.
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Date of stay: September 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, General Manager at New Continental Hotel, Sure Hotel Collection By Best Western
Responded 21 Sept 2020
We are delighted to hear that you enjoyed your stay at our Hotel, thank you for taking the time to share your experience with us. It is great for us to read the wonderful highlights of your stay, we really appreciate all of our guests feedback. We hope to have another opportunity to welcome you back to stay again soon. Best Wishes, The Team at The New Continental Hotel
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Our 4 night stay could not have been better. The staff are all very welcoming and helpful. The family room we had was spotless and cleaned to a very high standard, the beds were very comfortable with plenty of space/storage for a family. Breakfast was very busy, the food was fantastic with plenty of selection. Covid-19 has not had a negative effect on the service received at this hotel, which I have witnessed at others. I observed a frequent cleaning regime around the hotel with staff and guests alike adhering to all Covid safe guidelines.
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Review collected in partnership with Best Western
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, General Manager at New Continental Hotel, Sure Hotel Collection By Best Western
Responded 28 Aug 2020
Thank you so much for posting your review and taking the time to share your feedback with us. I am delighted you had a lovely stay, it is great to read your wonderful highlights, I will be sure to share them with the rest of our team. We hope to welcome you back to stay with us again soon. Best Wishes, The Team at The New Continental Hotel
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We chose this hotel as the entrance to the Pavillions is basically at the bottom of the car park and we were attending a concert there. It’s about a 10-15 walk into the main shopping centre so if you’re not visiting the pavilions you’d probably want to stay at the holiday inn which is much more central but I’m not sure if it has parking. There is car parking available at the continental for £3 for 24 hours so that’s nice and handy.
Inside the staff are very friendly and welcoming and let us check in early which was appreciated. The rooms are basic but very clean. The downside is the location of the hotel, next to a dual carriageway, means it’s very noisy from around 5.30am so you can’t sleep with the window open. It’s still noisy even when closed. Consequently I woke up at 5.30am and couldn’t get back to sleep so I was shattered. It’s a shame as the bed is really comfy!
In the room the only things lacking are: 1. There are no bedside lamps - only overhead spotlights - which makes it hard for one person to read if another wants to go to sleep and there’s no subdued lighting at all so it’s either on or off bright lights. 2. There are no plug sockets next to the bed so you can’t charge your phone next to your bed which is a pain if you use it for a clock as I do. You would have to walk over to the dressing table every time you want to check your phone. 3. You can hear everything through the walls though I’ve yet to find a U.K. hotel where this isn’t the case. 4. There are no sweeteners on the tea/coffee tray which is super annoying as I can’t stand sugar so my morning brew was a bit rubbish
Other than that the room is fine. Basic but very clean. There’s no shampoo or conditioner but there is a bar of soap and some shower gel and some quite small fluffy towels.
We didn’t use the pool / gym and didn’t have breakfast so no idea what these facilities are like.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at New Continental Hotel, Sure Hotel Collection By Best Western
Responded 5 May 2022
Thank you for your feedback Moaningminnie1975. Your satisfaction is important to us and we will be using the feedback you have given us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with an excellent experience. Warm wishes from the New Continental team.
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Stayed with a friend for a couple of nights while visiting Plymouth for a funeral. The hotel is very clean and tidy and operating in line with the covid chaos. We had a twin room which was spacious, with an en-suite bathroom. The room was equipped with a flat screen TV, kettle including tea and coffee sachets, iron and ironing board and double wardrobe. There was no mini bar. The bathroom was ample with toilet, sink and bath with a wall mounted shower. A decent selection of towels were provided, and were changed when the room was serviced. Breakfast was included with the room and was served in the main restaurant. There was an excellent selection of cooked breakfasts, along with fruit, yoghurts, croissants etc and I couldn’t fault the quality of the food. On the whole I was very impressed with the hotel. The only downsides were little niggly things eg. no plug sockets by the bedside, poor water pressure in the shower, thin walls meaning you could hear conversations in other rooms…. But these are minor nuances that are commonplace in most hotels that I’ve stayed in and wouldn’t put me off staying again. On this occasion I travelled by train, and the station is about 15 - 20 minutes walk from the hotel. The hotel is only a few minutes walk from the town centre, and has a large car park for residents parking. All in all; quite impressed and would definitely stay again.
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Date of stay: November 2021Trip type: Travelled with friends
Room Tip:Car park for residents. Gym, swimming pool, steam room etc available
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed overnight in Plymouth, on our journey to Cornwall and chose the New Continental Hotel. Price was very good for a double room for the two of us, including breakfast. Service in the hotel was excellent (£3 to park overnight in the centre of Plymouth is great value) and we felt safe (from a Covid-19 perspective) at all times. The room was not the most modern but was large and comfortable (as was the bed). We had a meal in Steve's Brasserie, in the basement of the hotel. It was spaced out very well with the obvious removal of most decorations. However there was a nice atmosphere and it was reasonably busy. Neither of us felt particularly hungry when we arrived but the food was beautiful and we did manage three courses. The home made soup was delicious; the pork that my wife had just fell to pieces and was perfect and the pan fried sea bass that i chose was the best I have ever had. The service was also attentive but not intrusive. After the meal the evening before breakfast was a challenge but, again, service was excellent and the breakfast was great. Overall we enjoyed the visit and would be very happy to stay here again.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, General Manager at New Continental Hotel, Sure Hotel Collection By Best Western
Responded 6 Oct 2020
Thank you very much for taking the time to share this lovely insight following your recent stay at our Hotel. It is great reading the wonderful highlights in your review and we are thrilled to hear you had an enjoyable stay with us. I will be sure to pass your amazing comments onto the rest of our team! We hope to welcome you back again soon! Best Wishes, The Team at The New Continental Hotel
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We stayed here for the night while visiting our Son at University and having completed a road trip around Cornwall. In fact, we got an awesome deal on Booking.com while we were sat in the Cornwall services. We were warmly greeted at reception by Harriet and Luke? (Memory is a bit blurred, to be honest).
We were told our room (119) was on the first floor and advised there were a few stairs to reach the room, but on arrival at the room it was more like a flight of stairs, we gave it a go, but being disabled we thought it would be too much to keep going up and down during the stay, so we returned to reception and asked if there was an alternative.
The room (110) was a lot larger, a bigger bathroom (take your own toiletries as the soap will withstand at best a good scrub) and very clean and tidy. A little tip here - Take a USB memory stick full of your favourite programs in MP4 format and it'll fit nicely into the Bush TV on the wall.
Harriet was awesome and sorted us an alternative room, and even advised it faced a busy main road and we may find it too noisy (We did not, even with the window open, slept like freshly cut logs). It was awesome to have the aircon as we both got a tad warm during the night and I flicked it on and we were soon chilly again with the aircon unit focused on the bed.
Breakfast the next morning was a very slick operation, the "continental" was out awaiting us, pastries, cereals, fruit salad, yoghurts and fruit juices and we were seated and our hot order was taken. It arrived very swiftly from the kitchen and was well presented and a good-sized portion, with quite thick bacon. Our only critic of breakfast would be a choice of Cumberland or pork sausage as we prefer a more "herby" sausage, but we are picky eaters.
Parking is to the rear of the hotel. beware of parking up the side as it gets a tad snug when you want to get out if you have an SUV. I did not notice any marked Disabled parking spaces, oh and be warned there is a slight slope going from the car park to the hotel entrance.
We thoroughly enjoyed our stay and will certainly be back when we visit our son while he is at Plymouth Uni.
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Date of stay: September 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at New Continental Hotel, Sure Hotel Collection By Best Western
Responded 27 Sept 2021
Thank you for your lovely review Honlordparker, it's wonderful to read the highlights of your stay with us. I will be sure to pass on your special mentions to Harriet on reception and Luke our porter. We were more than happy to move your room for you and just over the moon that 110 met your requirements. With regards to the sausages at breakfast, I will be sure to pass this on to our Head Chef. We look forward to welcoming you back to stay soon. Warm wishes from the New Continental team.
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Apologies for the delay in our response. Our swimming pool is now open to members and guests however, it must be pre-booked in one of our half an hour slots. For any more queries please contact our Club Continental reception team on 01752 276780.
Kindest Regards,
Sophie
There are more places to choose from in the Plymouth area.
PRICE RANGE
£59 - £104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new continental torquay, new continental hotel torquay, new continental plymouth
LOCATION
United KingdomEnglandDevonPlymouth
NUMBER OF ROOMS
99
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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