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OYO Kingsley

15 West Cliff Road, Bournemouth BH2 5EX England
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Traveller (102)
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Room & Suite (157)

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About

#48 of 60 hotels in Bournemouth
Location
Cleanliness
Service
Value
In Bournemouth’s West Cliff area, close to the town’s shops and beautiful, award-winning beaches, this 3-star hotel offers free Wi-Fi throughout. The Kingsley Hotel has a great location in the quieter West Cliff area and the Bournemouth International Center (BIC) is a short 10-minute walk away. All of the rooms are equipped with an en-suite bathroom, hairdryer, iron, ironing board and a flat-screen TV, along with tea/coffee making facilities. Alternatively relax with a drink or a meal in our onsite restaurant the White Fox Ristorante Pizzeria, with a licensed Bar and Lounge area. The bar serves a range of drinks and has an outdoor patio area on a south-facing terrace, which receives the sun from early morning to early evening. In the restaurant you can choose from a range of classic Italian dishes, pizzas or you can choose the best selling Penne Salmone Linguine Frutti Di Mare. Hotel guests will receive a 10% discount on food at the White Fox restaurant. Car parking is available on the premises on a first come first served basis and charged at £10 per day
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Property amenities
Paid private parking nearby
Parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Non-smoking hotel
Room features
Desk
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish, Latvian, Lithuanian
490Reviews4Q+A64Room tips

Reviews
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Darrenlew78 wrote a review Oct 2020
6 contributions
+1
Booked here for stop of for one night room not clean blinds didnt work slates missing turned round by hand thick in dust paint flaked all windows damp mould toilet and shower discusting. Did not stay booked somewhere else got nowhere with complaining so lost money paid through booking. Com
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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timedic wrote a review Oct 2020
Brighton and Hove, United Kingdom36 contributions23 helpful votes
Booked this hotel back in January 2020. Have had bad experiences with OYO (4 now, and never again). Rang OYO and the hotel the day before to confirm our booking and was told all was in order, payment had been made and they would see us the following day. On arrival after 150 journey, no booking found. In fact this hotel was no longer associated with OYO and hadn't been for the last 6 months. Reception area was filthy, could barely see through the glass, staff mentioned that someone had slept all night on the sofa in reception unaware if he was a guest or vagrant. Staff unable to help or find out what had gone on and tried calling booking.com but couldn't get through. I tried and got through immediately but then again I wasn't sitting behind the desk playing a game on my phone. Booking.com quite unhelpful, their advice was they could, if possible relocate us where we would have to pay AGAIN, and until we showed proof of payment via bank statements they could not start an investigation as to what was going on. In the end after me talking to an agent whilst another was talking to my wife and yet another was calling the hotel all about the same thing, we decided to find our own accommodation and found a very welcoming hotel a few minutes away
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Coastal590849 wrote a review Oct 2020
5 contributions
+1
We turned up at the hotel and was ‘greeted’ by a young man who said reception would be back soon. After some time another young man gave us our key to our room. We ventured up the stairs that looked like a hoover had never seen the carpet on the stairs, there was a strong smell of someone smoking inside the hallway. Inside the room there was a towel on the bed that looked as though it had been used with stains over it. The blinds were broken and did not shut and were full of dust. The toilet was heavily stained as though it had never been cleaned, there was mould in the shower and all over the window seal. We could not stay here and frantically tried to find another hotel to stay in that night, which we eventually found.when we went back to reception to complain there was the same young man who said reception wasn’t there at the moment ! On contacting OYO after leaving ,they have said there is no confirmation of our booking so we are now trying to get our money back through booking.com. A terrible experience and an absolutely awful hotel
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Flower wrote a review Sept 2020
United Kingdom4 contributions2 helpful votes
Booked this hotel for a quick cheap weekend getaway with my partner. Honestly the worst hotel I have ever stayed in my whole life. Reception area not kept well at all. Receptionist did not speak English very well. He was dirty looking and unkempt. Our room was a decent size. Broken wooden blinds at windows.dirty skirting boards, cobwebs in every corner. rubbish under the bed. Bathroom had brown stains up walls and skirting boards behind door, We checked in at 9pm. Our room was freezing cold. Radiator wouldnt work. Went and ask receptionist to come and inspect it. He informed me he would turn heating on. By 10pm heating still wasn't on so I went back down to reception to be told ut takes z while to turn on. I asked for additional blankets, he said he would bring some. But he left at 10 30 without trying to help us. The room was freezing cold. Didnt sleep good at all. Ended up sleeping in my coat. Next morning i went down to reception and spoke to same man as previous. He didn't apologise for lack of help previously. Informed me that there was nothing wrong with heating. Only I was having the problem. I brought him up to my room to show him. He said he would see what the problem was. At 7pm I went out to dinner and told him i wanted it fixed before I got in. He assured me it would be. Said there is a blown fuse. I returned to room around 9pm. Still no heating. The room was Colder than outside. The receptionist said he was going to go and get me a radiator and bring it withing the next half hour. This didnt happen. Another sleepless night due to being cold. On the last morning woke up to no hot water either. Noone on reception to complain to. I am not a fussy person. I dont mind budget hotels, but there are certain standards that needs to be kept and there was non here. They take peoples .only but do not care about the conditions they out them in. Just out to make a quick buck.
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Date of stay: September 2020Trip type: Travelled as a couple
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Carissa wrote a review Sept 2020
1 contribution2 helpful votes
Avoid this hotel at all costs!!! My husband booked this hotel in February 2020 for our 2 night stay on 21st & 22nd August 2020. We phoned the hotel 10 days before our stay to ensure they were operational after lockdown to be told our booking was absolutely fine to go ahead. We also received an email confirmation 3 days prior. We traveled 4 hours to be told by the most unhelpful and rude receptionist I have ever encountered that despite us booking and paying for the room 6 months beforehand, that they had no recollection of our booking whatsoever but we could still stay if we payed again but only in cash! We booked via booking.com and spent over an hour on the phone to them, we eventually got a refund and stayed at a different hotel. Please don’t waste your time! Appalling service!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Hannah wrote a review Aug 2020
Hertford, United Kingdom5 contributions6 helpful votes
Worst hotel we have EVER stayed in! The guy on reception had 0 customer service skills and couldn’t speak English. The first room we were put in was disgustingly dirty - it had a punch hole in the wall, no curtains or blinds, no bed side cabinets, the TV didn’t work, the carpet was filthy, the skirting boards and corners of the room were so dusty and had definitely not been deep cleaned for COVID-19. We then got a room change into a slightly better room after complaining but honestly the service provided by reception was terrible and the rooms are so poor that they’re not even worth £100, I’d be happy to pay £60 a night at a push. Stay clear from this hotel, spend a bit extra and stay somewhere else !!!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Sasha_Fergus wrote a review Aug 2020
Randalstown, Northern Ireland4 contributions1 helpful vote
I had booked and paid in full for a visit at the end of July, with no cancellation or changes. After the lockdown lifted I was concerned if the hotel was open again. I phoned OYO customer services and they told me the hotel hadn't re-opened and to get in touch with booking.com, who I had made the booking with. Booking.com emailed the Kinglsley but no reply, so booking.com recommended another hotel to stay at and they would do a free cancellation and my money would be refunded.When I arrived in Bournemouth I went to see the Kingsley and was surprised that it was open. I spoke to a girl who worked in the restaurant below the property and was told that they no longer dealt with booking.com and they were only taking 'walk ins'. She pointed out the manager who was sitting outside the restaurant but he very quickly disappeared as I approached him. I dread to think what had happened if I had just turned up to check in. So far they haven't refunded my money and booking.com are dealing with the matter, if the hotel refuse to pay, then Booking.com will refund me and invoice the hotel. On reading the reviews, I see a lot of people have been caught out by this disgusting hotel. They should either be reported to the police or the council and be closed down as they are nothing but liars and thieves.
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Date of stay: July 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Amanda Oliver F wrote a review Aug 2020
Retford, United Kingdom39 contributions4 helpful votes
Booked this hotel through ebookers.com. Had read the bad reviews, called through a week in advance to confirm my booking was still going ahead as I’d booked back in January, all was good. Thought I’d give them the benefit of doubt despite the awful reviews. Drove over 200 miles, 4+ hours, arrived at hotel only to be told they didn’t have my reservation and they were full, yet signs on the doors still displayed ‘Vacancies’. Whilst there, a couple who arrived after me had exactly the same problem. No explanation, completely fobbed off, no offer to resolve the problem, absolutely shocking!!! DO NOT BOOK THIS HOTEL!! I never ever usually complain, however, I wouldn’t want anyone to feel the disappointment and disgust that me and my son were exposed to. UNBELIEVABLE!!!
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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FellowTraveler370617 wrote a review Aug 2020
Protaras, Cyprus5 contributions1 helpful vote
Booked to stay here for 2 nights back in February (paid full price at time of booking). Turn up to check in only to find out that they had new management and are no longer accepting bookings from Agoda or booking.com and my reservation had been cancelled When I asked why I wasn’t informed the receptionist replied that they have no contact with their customers. When I told him that I either want a room or a refund was told to contact the company who I booked with as they don’t give refunds. Not impressed at all and will NEVER stay with this company again
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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hulltravelbug wrote a review Aug 2020
Manchester, United Kingdom17 contributions12 helpful votes
Booking confirmed through booking.com but cancelled upon arrival after a 5 hour journey with no apology or explanation. Rude, unprofessional & obnoxious staff. No hospitality skills or courtesy whatsoever. The worst customer service experience imaginable but they openly didn't care or try to help in any way. They should be shut down immediately.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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ALSO KNOWN AS
west cliff hotel bournemouth
FORMERLY KNOWN AS
West Cliff Inn
LOCATION
United KingdomEnglandDorsetBournemouth
NUMBER OF ROOMS
44
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OYO KINGSLEY - Hotel Reviews, Photos (Bournemouth) - Tripadvisor

Frequently Asked Questions about OYO Kingsley
Which popular attractions are close to OYO Kingsley?
Nearby attractions include Smokin' Aces (0.3 miles), Coastal Comedy (0.2 miles), and Poole Hill Brewery (0.2 miles).
What are some of the property amenities at OYO Kingsley?
Some of the more popular amenities offered include free wifi, a lounge, and paid private parking nearby.
What food & drink options are available at OYO Kingsley?
Guests can enjoy a lounge during their stay.
Is parking available at OYO Kingsley?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to OYO Kingsley?
Conveniently located restaurants include Lolas Restaurant, The Place, and Mad Cucumber.
Is OYO Kingsley located near the city centre?
Yes, it is 0.2 miles away from the centre of Bournemouth.
Which languages are spoken by the staff at OYO Kingsley?
The staff speaks multiple languages, including English, Spanish, Lithuanian, and Latvian.
Are there any historical sites close to OYO Kingsley?
Many travellers enjoy visiting Russell-Cotes Art Gallery & Museum (0.8 miles), Quay (4.3 miles), and Adam's Grave (2.9 miles).