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Hallmark Hotel Bournemouth West Cliff

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Hallmark Hotel Bournemouth West Cliff
Hallmark Hotel Bournemouth West Cliff
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1,640 Reviews from our TripAdvisor Community

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Showing 1,634: English reviews
Shaftesbury, United Kingdom
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 days ago NEW

Spa and pool were wonderful, the whole ground looked lovely and welcoming, but the bar had no heating on at all in the evening, even though we told barmaid it was freezing. Corridors very tired and dated. Bathroom, no light over mirror, to apply makeup or shave. Very dim in bathroom, Bedroom and bathroom, a bit shabby, and tired looking,... More 

Helpful?
Thank jacqueline_lucas
Bridgend, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

This was a Wowcher b&b deal that we combined with a visit to relatives so we really appreciated coming back to a lovely evening meal and some chill out time. The deal came with with free parking, a complimentary drink on arrival , access to the spa & a £ off treatment voucher. We booked x 2 back to back... More 

Helpful?
Thank bridenmum
Bristol
1 review
Reviewed 1 week ago via mobile

Best welcome to a hotel i have ever had. Marianna was so lovely when we arrived. Gave me complimentary spa pass n breakfast for my birthday. Never had that great a welcome before. Beautiful hotel too. Great rooml as well. Will definetly return again. Its that kind of customer service that stays with you n makes u feel so welcome... More 

Helpful?
Thank Adam H
Southampton, United Kingdom
1 review
Reviewed 1 week ago via mobile

I was really impressed with Corys introduction and tour as we turned up to the Spar. He then went above and beyond to make sure I had a good time and I could enjoy my time there. I just want to give him a public thank you as well as a personal one. Cheers

Helpful?
Thank Barnes911
Wokingham, United Kingdom
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 1 week ago via mobile

Bournemouth in November was a risk but my goodness, what stunning weather. Bright & brisk. The hotel is only about a 10 min walk from the seafront and town - we enjoyed both. Even in November all of the bars & restaurants were open. Our room was very warm - maybe a little too warm - but spacious, clean &... More 

Helpful?
Thank JillyJef
London, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago via mobile

Stayed again at the Hallmark for three day break. There seems to have been an overhaul and general refurbishment since we were here previously reflected in general restaurant and bar area. At our own request we were allocated room 200 which is one of 3/4 rooms in a single story addition on the ground floor and this had obviously been... More 

Helpful?
Thank Dick T
Bristol, United Kingdom
1 review
Reviewed 1 week ago

Had a lovely Spa break overnight. Nothing was too much trouble, had the most amazing massage from a lady named Leah (seriously you need to book in with her)!! We had booked for an afternoon tea which was nice and fresh and they accommodated for my partner who is a coeliac. Over all - no complaints! very pleasant indeed.

Helpful?
Thank Birdie7925
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Bridie7925, Thank you for your feedback on the hotel. I am pleased to hear that you had a lovely experience and that your massage was amazing. I will pass on your feedback to Leah. We hope to welcome you back soon. Kind regards, Paul Clarke General Manager More 

Southampton, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago via mobile

We stayed in this hotel as we were at a gig in Bournemouth. The initial look was quite promising. Staff welcoming and then it went downhill. The hallway and rooms were so dated. We had a spacious double room but cleaning was not high in their agenda. Thick black cobwebs were hanging from every corner of the room. The carpets... More 

Helpful?
Thank Lavinia E
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Lavinia E, Thank you for your feedback on the hotel. I am sorry to hear that everything was not as expected with the rooms, we do try and accommodate everyone’s expectations offering rooms moves where possible I am sorry this was not offered. We hope to welcome you back in the future. Kind regards, Paul Clarke General Manager More 

Stoke-on-Trent, United Kingdom
1 review
Reviewed 2 weeks ago

Very friendly staff, found a anniversary card in the room with best wishes from the staff and lovely chocolates made us feel very welcome. Excellent breakfast lots of choice, we also eat in the restaurant for evening meal service, quality and standard of food is very high we enjoyed it so much we eat there a second night. We used... More 

Helpful?
Thank Calo222
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Calo222, Thank you for your feedback on the hotel. I am pleased to hear that the staff made you feel welcome on your special celebration. And that you were able to use our spa facilities. We hope to welcome you back in the future. Kind regards, Paul Clarke General Manager More 

1 review
Reviewed 2 weeks ago via mobile

I visited the hallmark to use the swimming pool for my babies first swim as it's the right temperature. First of all we called up about 3 weeks ago and were told it would be 5 pound per person then we visited about a week and a half ago and were charged 6pound each for the adults and the baby... More 

Helpful?
Thank Jasmine C
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Jasmine C, Thank you for your feedback on the hotel. I am sorry to hear that there has been confusion when coming to swim at the hotel, we have recently been reviewing our prices in the spa and there may be some confusion between the staff and the new prices. Thank you for letting me know I will make... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. We also offer very good WIFI, and free car parking. ... more   less 

Additional Information about Hallmark Hotel Bournemouth West Cliff

Address: 7 Durley Chine Road, Bournemouth BH2 5JS, England
Region: United Kingdom > England > Dorset > Bournemouth
Price Range: £45 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Bournemouth West Cliff 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Bournemouth Hallmark Hotel
Hotel Style:
#10 Spa Hotel in Bournemouth
#15 Luxury Hotel in Bournemouth
#18 On the Beach Hotel in Bournemouth
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Bournemouth West Cliff staff and other travellers.
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Questions? Get answers from Hallmark Hotel Bournemouth West Cliff staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the lift would be quieter. Noise from Floor 2, so don't stay on Floor 1.”
 of 5 bubbles jacqueline_lucas, 29 Nov 2016 | Read review
“We had a superior room which was very spacious”
 of 5 bubbles Calo222, 18 Nov 2016 | Read review
“I would choose ground floor in future as our previous stay there was much quieter.”
 of 5 bubbles SusanB839, 15 Nov 2016 | Read review
“We had a room overlooking car park but it was quite large.”
 of 5 bubbles SandraR429, 9 Nov 2016 | Read review
“Superior rooms lovely”
 of 5 bubbles E7640JYjulieg, 29 Oct 2016 | Read review
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