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The Cumberland Hotel

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3,227 Reviews from our TripAdvisor Community

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Showing 3,204: English reviews
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Bournemouth, United Kingdom
Reviewed yesterday NEW

We booked The Cumberland for our wedding meal and reception. Brian Robbins, the Deputy Sales Manager was absolutely fantastic and couldn't do enough to make our day special. The food in the Ventana Restaurant was amazing and the staff were extremely attentive as were the rest of the staff during the afternoon and evening. They were courteous, polite and sorted...

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2Thank Nina L
London, United Kingdom
Reviewed 2 days ago NEW

I'm giving this review a 5 star rating based on 2 important points. 1, staff members from reception, restaurant, bar staff were friendly and gave fantastic service. Thank you for making my stay so welcoming. 2, breakfast buffet, great selection and i'm delighted that the vegetarians were not overlooked. Waitresses were always on hand to fill my coffee up and...

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1Thank Paolo A
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Staff were very friendly. Great location and hotel. Ate in the restaurants and the food was excellent. Leonardo on reception desk was very helpful. Some renovations going on but didn't trouble us at all. Walls in rooms were very thin though.

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Thank Trickyvaughan
Southampton, United Kingdom
Reviewed 3 days ago NEWvia mobile

As frequent diners at Ventana we are lucky enough to have experieneced such fantastic food....However....New Chef has taken the food experience to another level...Amuse Bouche on both occasions has left you tantalising for the next course....Seabass...delicate and fragrant....A burger...not just any burger..The sweet Jam unleashes a party in the mouth and the Fillet Steak needs no dressing, It's naked self...

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1Thank Redensin75
Reviewed 3 days ago NEWvia mobile

l has visited this hotel half a dozen times to meet with friends. It's very comfortable and service is good however the lighting in the lounge is really dingy. Today was a particularly dull and I felt like getting out my phone to shed some light on what I was eating. The menu here at lunch time is quite good...

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1Thank jac w
London
Reviewed 1 week ago

Went for afternoon tea today. Didn't have high expectations as last time we were there service and food wasn't great. What a transformation! Semir the restaurant manager was excellent, so friendly, attentive and professional. He honestly couldn't do enough for us. A large pot of tea arrived followed by a fresh fruit salad which was refreshing and delicious. The sandwiches...

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1Thank Ruby T
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear Ruby T, Thank you for your review. Great feedback regarding your afternoon tea experience. We are pleased it was all enjoyable. We do hope to welcome you back soon again. Best Regards,

Sheffield, United Kingdom
Reviewed 1 week ago

Just got back from a 2 night stay and apart from a few niggles ( which I will mention in a bit) we had a great stay. The hotel is about 10-15:mins walk from the town , back is a bit longer as it is up hill !! We found the food really nice, plenty of choice though we were...

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1Thank Thesmiths295
SeanNell, OPERATIONS MANAGNER at The Cumberland Hotel, responded to this review

Dear Thesmiths295, Thank you for your review. Nice feedback. We value all feedback and apologies for the niggles. Your comments will be passed onto relevant departments. We are sorry that your car was hit, and as you quite rightly said it could have happened anywhere. Your understanding in this matter is well received. We do hope to welcome you back...

southampton uk
Reviewed 1 week ago

Stayed here as 1 of 3 couples on an £89 travelzoo deal. What a fab place. The staff at every level were lovely and friendly. The room was ideal for 2 and i could see the sea if i leaned out of the window. Evening meal was delicious, breakfast fab, location perfect, art deco hotel just beautiful. There is renovation...

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1Thank spookle
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear spookle, Thank you for your review. Great feedback regarding your recent stay. We are pleased you took our offer on Travelzoo. We are happy that the refurbishment works did not impact your stay negatively, we thank you for your understanding. We do hope to welcome you back soon. Please visit our website or call our reservations direct for the...

Broadstairs, United Kingdom
Reviewed 1 week ago

Stayed for two nights. Lovely hotel and room despite some renovation work being undertaken. Great food and staff extremely helpful.Drinks and crisp a bit pricey but a great atmosphere throughout. Really enjoyed our stay.

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Helpful?
Thank Martin F
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear Martin F, Thank you for your review. Great feedback regarding your stay. We are pleased our refurbishment project did not impact your stay negatively. We appreciate your understanding that the work needs to be carried out in order for us to progress. We do hope to welcome you back soon. For the best offers and the best rates, please...

Swindon
Reviewed 1 week ago

We had an excellent short break. All staff were extremely helpful and friendly. Both evening meal and breakfast were delicious and service was first class. Restaurant manager was exceptional and has a great sense of humour. Would thoroughly recommend this hotel.

Review collected in partnership with this hotel
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Helpful?
Thank Claire C
SeanNell, OPERATIONS MANAGER at The Cumberland Hotel, responded to this review

Dear Claire C, Thank you for your review. Great feedback regarding your recent stay with us. A pleasing result. We do hope to welcome you back soon. For the best offers and the best rates, please visit our website or call our reservations direct. Best Regards,

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Ventana Grand Cafe
Ventana Grand Cafe
Cuisines: European, British, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Large Modern Resort style seafront 3 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more   less 

Additional Information about The Cumberland Hotel

Address: 27 East Overcliff Drive, Bournemouth BH1 3AF, England
Region: United Kingdom > England > Dorset > Bournemouth
Price Range: £49 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cumberland Hotel 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Cumberland Bournemouth
Cumberland Hotel Bournemouth
Hotel Style:
#3 Business Hotel in Bournemouth
#3 Spa Hotel in Bournemouth
#6 On the Beach Hotel in Bournemouth
#8 Family Hotel in Bournemouth
#8 Romantic Hotel in Bournemouth
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Questions & Answers

Here's what travellers have asked, with answers from The Cumberland Hotel staff and other travellers.
33 questions
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Coventry, United Kingdom
6 months ago
Worcester, United Kingdom
6 months ago
Swindon, United Kingdom
1 month ago

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Questions? Get answers from The Cumberland Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you want a sea view ask for it....don't just expect it!”
 of 5 bubbles spookle, 20 Feb 2017 | Read review
“Get a sea view!”
 of 5 bubbles 290martinf, 19 Feb 2017 | Read review
“Request sea view rooms that have been refurbished.”
 of 5 bubbles ncs1, 18 Feb 2017 | Read review
“front rooms for seaview some side rooms have some view of sea”
 of 5 bubbles 688sheilag, 15 Feb 2017 | Read review
“Rooms with a sea view worth paying for 3rd and 4th floors are good but you pay for it”
 of 5 bubbles micksquash, 13 Feb 2017 | Read review
5 of 5