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The Suncliff Hotel

Traveller (615)
360
Panoramas (18)
Dining (70)

About

Location
Cleanliness
Service
Value
Mission Statement: The Suncliff hotel situated on the East cliff of Bournemouth five minutes from seven miles of sandy beach is a traditional English seaside hotel which has achieved a high AA 3 star rating of 75%. We offer comfortable and versatile bedrooms, as well as indoor leisure facilities. Boasting various bars and lounges were we provide live entertainment most evenings and a restaurant known for its scrumptious food and excellent service. Our friendly customer service is exceptional and with our ‘can do’ attitude we are happy to go the extra mile to make sure every guest enjoys their time with us.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Ocean View
Bay View
HOTEL CLASS

Location

Full view
86Good for walkers
Grade: 86 out of 100
19Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
2,414Reviews
806Photos
40Q+A
100Room tips
Traveller rating
  • 820
  • 845
  • 433
  • 182
  • 134
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  • English
Popular mentions
I stayed for three nights mid week in February. The staff are all polite, approachable, friendly and smartly dressed and a credit to the company. The leisure facilities are good - the medium size pool is clean and attractive and there is a nice sauna too. The price was
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My wife and I managed to obtain a free night away in Bournemouth at this hotel, using the Coop’s free hotel evening away. Managing to book a double room with an en-suite at The Suncliff Hotel meant a free evening away. Booking via Coop Insurance was straightforward and took a
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Response from YChatzidakis, Front Office Manager at The Suncliff Hotel
Responded 3 days ago
Dear ColinR1759, Thank you very much for writing this review. I am happy to hear that your stay was overall enjoyable. We are happy that your room matched your taste in general, however it does surprise me that you might have smelled tobacco as all our room are strictly non-smoking rooms. We would be happy to welcome you back in the nearest future! Should you wish to stay again with us in Suncliff or in any other of our properties in Bournemouth, please do not hesitate to contact our Reservations Team on 01202 298350 for the best rate available. Kindest regards, Yannis Chatzidakis Reception Supervisor
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Just got back from a 2 night stay with my girlfriend here. The entire downstairs area has been refurbished since last time we stayed and the new bar/ restaurant is great, although it has lost a bit of it's old school charm and character in the process. The location is fantastic,
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Response from YChatzidakis, Front Office Manager at The Suncliff Hotel
Responded 5 days ago
Dear robhodson, Thank you for taking the time to write this review. I understand that you have mixed feelings about your recent stay but I hope it was overall enjoyable. I am happy to let you know that our hotel is under an on-going refurbishment, however not all the rooms are being refurbished at once. Unfortunately, you did not have the experience to stay in one of our recently refurbished rooms, but hopefully you will have the chance in the future, should you wish to visit us again. I am sorry to read that you found our bar prices too high. Our bar tariff is well in line with other hotels that are of a similar standard. We do hope for your future visit, so should you decide to re-visit the area, please do not hesitate to contact our Reservations Team on 01202 298350 for the best rate available. Kindest regards, Yannis Chatzidakis Reception Supervisor
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Wow, what can I say, great service, lovely people and great cook, hope to go there again soon. The parking was good, the decor lovely and the prices were very good value for money. Our stay there was a very happy one and we will certainly be returning there very soon.
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Response from YChatzidakis, Front Office Manager at The Suncliff Hotel
Responded 6 days ago
Dear alliceqee, Thank you for your wonderful review. We are glad you had an enjoyable stay in our hotel. All your comments are much appreciated and we are definitely looking forward to your next stay with us. In case you would like to book again with us, please do not hesitate to contact our Reservations Team on 01202 298350 for the best rate available. Kindest regards, Yannis Chatzidakis Reception Supervisor
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This is supposed to be a "Dog Friendly" hotel. We asked before booking and were told "Yes, this is a dog friendly hotel and they are welcome." When we arrived and booked in with the dogs we were told that the dogs were only permitted in the rooms and in NO public areas. This is
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Response from SeanNell, Manager at The Suncliff Hotel
Responded 6 days ago
Dear Nathan G, I think it is safe to assume that you did not enjoy your stay. We are sorry, and we do want all our guests to have an enjoyable stay. So your review is disappointing. We are are 'Dog Friendly', as we allow dogs to stay in bedrooms. Yes we do have a Pet Policy, and this clearly explains that dogs are not permitted in public areas, and the reason is simple. We have diners in public areas, and as mentioned we want all our guests to have an enjoyable experience, so this does mean not to offend anyone while they eat to have a dog near them. The charge is for cleaning, as not matter what pet they do shed hair, and we have to take into consideration any guest that may have an allergy, so the room needs to be cleaned efficiently. I am also sorry about the room issues, and we are in the process of a refurbishment of bedrooms. The room rate that you paid would have reflected your room type. Your feedback is important and your comments are taken seriously. I will say your comment regarding the staff being rude an obnoxious is certainly the very opposite in the feedback that I receive 99% of the time. I do understand that our pet policy upset you, thus meant you did not enjoy your stay. We do have duty managers who are sympathetic and do endevour to try to accommodate all requests, and perhaps if one were sought out, we may have been able to remedy almost all your issues. Regarding the £100, this needs investigating as this is a pre-authorisation not a payment this automatically is 'unfrozen' after 3-4 working days. have you contacted the property direct? Perhaps we will be able to welcome you again, and we will be happy to look after you in the future and perhaps in our newly refurbished rooms or similar if you're bringing your dog.
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Huge hole in room ceiling
Covered in Mould
Enamel missing from the bath tub.
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12345666
Not sure, our balcony had a soft fibre mat covering, so I guess not, but best to ask the reception team
1 vote
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Yes, it does have lifts. They are pretty small.
2 votes
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Can i check in early
Hi George! Check in time is from 14h00. Early check in, could only be an option if the room is unoccupied and ready, but we can not guarantee it. Still, and if conditions are met we could help you with that. See you Soon!
2 votes
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We had a standard room booked and upgraded to a penthouse suite for £60 it is absolutely worth it. we had a lovely stay and fell inlove with the room! We stayed in the Zara suite.
0 votes
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They aren’t next to the beach although it’s a beautiful view to it. But it’s on the hill. It’s a bit of a walk. Parking in town centre is unbelievable expensive even out of season.. something like £7 for 2 hrs.. crazy. But it’s nice hotel where you can leave the car and the town is 15 min away. We had our pram with the little man :) x
1 vote
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1234568
"If you find it difficult to get around, this could prove difficult because of the limitations of access and lift."
"bit on the small side "
"Definitely opt for the sea view as It was lovely to watch the sun set over the ocean"
"Front rooms are seaview."
"Book a sea view room"
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PRICE RANGE
US$38 - US$187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
suncliff hotel bournemouthsuncliff bournemouth
LOCATION
United KingdomEnglandBournemouth
NUMBER OF ROOMS
95
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