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The Pines Hotel
34-36 Burlington Road, Swanage BH19 1LT England
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Avg. £129 /night, 3/17 - 3/18
£198
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£164
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£129
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About
#3 of 6 hotels in Swanage
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Pines Hotel is an excellent choice for travellers visiting Swanage, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Given the close proximity of popular landmarks, such as National Coastwatch (1.1 mi) and Anvil Point Lighthouse (1.6 mi), guests of The Pines Hotel can easily experience some of Swanage's most well known attractions.
The rooms offer a flat screen TV, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
The Pines Hotel features room service. In addition, as a valued The Pines Hotel guest, you can enjoy free breakfast that is available on-site. Guests arriving by vehicle have access to free parking.
If you like Chinese restaurants, The Pines Hotel is conveniently located near Wok Chef.
If you’re looking for things to do, you can check out Swanage Pier (0.9 mi) or Lucy's Farm (0.8 mi), which are popular attractions amongst tourists, and they are all within walking distance.
Enjoy your stay in Swanage!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Beach
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Newspaper
Non-smoking hotel
Electric vehicle charging station
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Special diet menus
Shared lounge / TV area
Sun terrace
24-hour front desk
Laundry service
Room features
Housekeeping
Room service
Safe
Separate dining area
Telephone
Bottled water
Clothes rack
Flatscreen TV
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, Hungarian
Location
34-36 Burlington Road, Swanage BH19 1LT England
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 48 out of 100
48
11 Restaurants
within 0.75 miles
1 Attraction
within 0.75 miles
Reviews
4.0
806 reviews
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Reviews summary
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The Pines Hotel is commended for its cleanliness and tasteful decor, with the staff earning accolades for their friendly and professional service. Situated near the beach, it offers guests beautiful views and convenient access to Swanage Town.
However, some guests have mentioned small bathrooms and difficulties with room temperature control. While the atmosphere is generally found to be refreshing, opinions on value for money are mixed, with some travelers finding the pricing steep for the offered amenities.
Location
Beachfront
Atmosphere
Refreshing
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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Detailed Reviews
Reception ***** Extremely Helpful
Housekeeping ***** Absolutely Excellent
Restaurant ***** Food and Maître D' and Staff Courteousness
Rooms ** to ***** See review below
We had a fabulous stay at the The Pines booking their off-season DBB offer.
Reception were particularly helpful at check-in showing us a choice of rooms and allocating the best available.
Having booked late we ended up staying in what I would classify as 'Premium Economy ***' non sea-view rooms, which had been recently refurbished to high standards.
In fact we enjoyed our stay so much that we looked to extend our stay and move to one of the better rooms with sea-view and balcony, but this wasn't possible due to high occupancy.
Higher grade 'Business Class ****' recently refurbished rooms with balconies and splendid sea views appeared to be of very high quality and good size.
The very best 'First Class '*****' rooms in the hotel, which looked stunning, unfortunately are not part of the Pines good value off-season DBB offer.
Housekeeping ***** Absolutely Excellent
Restaurant ***** Food and Maître D' and Staff Courteousness
Rooms ** to ***** See review below
We had a fabulous stay at the The Pines booking their off-season DBB offer.
Reception were particularly helpful at check-in showing us a choice of rooms and allocating the best available.
Having booked late we ended up staying in what I would classify as 'Premium Economy ***' non sea-view rooms, which had been recently refurbished to high standards.
In fact we enjoyed our stay so much that we looked to extend our stay and move to one of the better rooms with sea-view and balcony, but this wasn't possible due to high occupancy.
Higher grade 'Business Class ****' recently refurbished rooms with balconies and splendid sea views appeared to be of very high quality and good size.
The very best 'First Class '*****' rooms in the hotel, which looked stunning, unfortunately are not part of the Pines good value off-season DBB offer.
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Date of stay: November 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 21 Nov 2024
Thank you for your 5* review - I'm delighted to read your comments about our hotel and team. I'm sorry you didn't get to experience staying in one of our sea view rooms, even at this time of year they are a really popular choice and do get booked up. That being said, I'm pleased you could still take advantage of our winter special Dinner, Bed and Breakfast offer. Thank you again for taking the time to feedback such positive comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great stay at the Pines hotel. Ample car parking with EV charging points.
All the staff were pleasant, courteous and helpful. Particular thank you to Louisa and Brigit. Must also mention the breakfast staff, sorry we did not get your names. Must also mention the very helpful workman who helped me with the EV charger. A workman who takes pride in his work and delighted in telling me the jobs he had work on in the hotel. All the staff deserve medals!!!!! We had room 38. Lovely spacious room. Room was cleaned daily. Lovely spotless towels, changed daily if required. Thank you to the overlooked cleaning team. You did a wonderful job. The shower takes a bit of getting used too, but very easy. Turn the shower tap to max hot, turn water on and let it run for 2-3 mins until required temperature. Lifts to all floors. Now the food..... All meals were of an extremely high standard with good choices. On a par with fine dinning. All meals served on hot plates. Breakfast was superb. Order hot meals from the Menu including croissants and If you like porridge, try their porridge, best ever, so sweet and creamy. Help yourself to various juices, yogs and fresh fruit salad. Meals served in a beautiful restaurant with glorious sea views. Cannot wait to return next year.
All the staff were pleasant, courteous and helpful. Particular thank you to Louisa and Brigit. Must also mention the breakfast staff, sorry we did not get your names. Must also mention the very helpful workman who helped me with the EV charger. A workman who takes pride in his work and delighted in telling me the jobs he had work on in the hotel. All the staff deserve medals!!!!! We had room 38. Lovely spacious room. Room was cleaned daily. Lovely spotless towels, changed daily if required. Thank you to the overlooked cleaning team. You did a wonderful job. The shower takes a bit of getting used too, but very easy. Turn the shower tap to max hot, turn water on and let it run for 2-3 mins until required temperature. Lifts to all floors. Now the food..... All meals were of an extremely high standard with good choices. On a par with fine dinning. All meals served on hot plates. Breakfast was superb. Order hot meals from the Menu including croissants and If you like porridge, try their porridge, best ever, so sweet and creamy. Help yourself to various juices, yogs and fresh fruit salad. Meals served in a beautiful restaurant with glorious sea views. Cannot wait to return next year.
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Date of stay: February 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 3 weeks ago
Thank you so much for such a wonderful review - it really was a delight to read. I'll be sure to pass your feedback on to the team, including our workman who helped you out. We very much look forward to welcoming you back again next year, if not before!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Had a 3 night B&B stay.
Thoughts, in no particular order….
The staff we encountered were all friendly.
A particular shout out for the restaurant staff serving breakfast as one couple seemed to be going out of their way to make unusual demands and be rude, but the staff dealt with them admirably. I couldn’t work in hospitality… I’d have told the guests what I thought of them before showing them the door.
We didn’t have dinner in the restaurant because a) we wanted to eat in town and b) to be honest the restaurant prices looked a little expensive. Worth noting that we booked our bed & breakfast deal through a well known booking site. The price we paid was very similar to a deal being advertised on a notice in the hotel lift for bed, breakfast AND dinner.
Is there a message there about booking directly rather than through a third party?
The breakfasts were nice. Good portions, well cooked, although the standard breakfast seemed to be infinitely variable in terms of how many eggs, sausages or hash browns were included. Luckily the awkward/rude couple didn’t seem to notice this or it could have got interesting 😁
Our room was very spacious, with ample storage, well stocked tea/coffee etc replaced daily. The bed was softer than we’re used to but that of course is down to personal preference, and it didn’t cause us any problems.
The room was heated by a very efficient portable radiator rather than the “fitted” radiator. These were found throughout the hotel so I have to assume the central heating system was being overhauled. This was actually good as it was easy to control to suit yourself.
The ceiling in our room was odd. Reminded me of being in an office (see picture). I have seen another reviewer mention this. Strange, but not a problem.
Another thing I’ve seen another reviewer refer to is the size of the bathroom. Definitely on the small size. A narrow bath/shower. The shower itself was interesting, taking an age to heat up, although fine once it got there.
Toilet roll holder in an odd position, awkward to get to. Due to the lack of available wall space to fit it to I suspect.
Towels were replaced one day, not the next. Where we left the used towels made no difference. So as inconsistent with the housekeeping as with the breakfast.
Room cleaning overall was very good.
Our room overlooked the car park. We don’t tend to spend much time looking out of the room, but a sea view would have been better, so would know next time.
So a couple of inconsistencies, but nothing of consequence.
Overall this was a comfortable welcoming hotel, and we enjoyed our stay. It’s got to be worth a five star rating. If we visit Swanage again we’d have no hesitation in staying here again.
Thoughts, in no particular order….
The staff we encountered were all friendly.
A particular shout out for the restaurant staff serving breakfast as one couple seemed to be going out of their way to make unusual demands and be rude, but the staff dealt with them admirably. I couldn’t work in hospitality… I’d have told the guests what I thought of them before showing them the door.
We didn’t have dinner in the restaurant because a) we wanted to eat in town and b) to be honest the restaurant prices looked a little expensive. Worth noting that we booked our bed & breakfast deal through a well known booking site. The price we paid was very similar to a deal being advertised on a notice in the hotel lift for bed, breakfast AND dinner.
Is there a message there about booking directly rather than through a third party?
The breakfasts were nice. Good portions, well cooked, although the standard breakfast seemed to be infinitely variable in terms of how many eggs, sausages or hash browns were included. Luckily the awkward/rude couple didn’t seem to notice this or it could have got interesting 😁
Our room was very spacious, with ample storage, well stocked tea/coffee etc replaced daily. The bed was softer than we’re used to but that of course is down to personal preference, and it didn’t cause us any problems.
The room was heated by a very efficient portable radiator rather than the “fitted” radiator. These were found throughout the hotel so I have to assume the central heating system was being overhauled. This was actually good as it was easy to control to suit yourself.
The ceiling in our room was odd. Reminded me of being in an office (see picture). I have seen another reviewer mention this. Strange, but not a problem.
Another thing I’ve seen another reviewer refer to is the size of the bathroom. Definitely on the small size. A narrow bath/shower. The shower itself was interesting, taking an age to heat up, although fine once it got there.
Toilet roll holder in an odd position, awkward to get to. Due to the lack of available wall space to fit it to I suspect.
Towels were replaced one day, not the next. Where we left the used towels made no difference. So as inconsistent with the housekeeping as with the breakfast.
Room cleaning overall was very good.
Our room overlooked the car park. We don’t tend to spend much time looking out of the room, but a sea view would have been better, so would know next time.
So a couple of inconsistencies, but nothing of consequence.
Overall this was a comfortable welcoming hotel, and we enjoyed our stay. It’s got to be worth a five star rating. If we visit Swanage again we’d have no hesitation in staying here again.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 30 Nov 2024
Thank you so much for your thorough review following your recent stay with us - your comments and feedback are really helpful to us as a team to know what we are doing well and what areas we need to take a look at. We have an ongoing refurbishment programme here and every year we update bedrooms (and ceilings) and bathrooms to maximise space in those that are smaller. Thank you again for your detailed feedback and I very much look forward to hopefully seeing you both again if you find yourselves back in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked 2 rooms for 2 nights with sea views for a special family occasion. The approach to the hotel was disappointing, but probably due to building work making it look like a bomb site. The car park is small and we were very lucky to get a space.
The receptionist was very friendly, welcomed us and directed us to our rooms, in fact all the staff on reception were great.
Our room (16) was decorated to a high standard, extremely clean and a great surprise was that there was 2 comfortable chairs (so many hotels only provide 1 chair in a double room!). The view was lovely and the window large enough to give a panoramic view of the bay. We found the bed too soft, but this was due to personal taste and nothing against the hotel. The room was hot, even though the heading was not on, but we were happy to open windows. It was very quiet and peaceful, except from dogs barking in rooms close to us.
The big downside to the room was the size of the bathroom, it was tiny. The shower was decent, although I only managed to achieve a warm dribble from it and being a larger lady found I had to be almost shoe horned onto the toilet, which was very uncomfortable.
I had pre-booked a table at the restaurant for the first night as I was advised that it was necessary (although there were very few dining there). The menu was cordon bleu and a limited selection and although my husband and I found something to our taste, the other member of our party, who is a very fussy eater, found nothing. I asked the waiter if the chef could do a plain chicken breast with fries and was told he could not (surely any self-respecting chef could knock up something plain for a guest). We were told the only thing that could be done was to choose something from the children's menu, which we did, but was charged nearly £20 for bangers and mash. Found this to be very poor customer relations as it made my brother feel like a nuisance. The whole meal was fine, but expensive for what we had and nothing special. We decided to brave the storm and head for a local pub for the next evening.
We then retired for a drink in the lounge/bar area, which was very nice and service extremely pleasant.
Breakfast was a buffet, which was pleasant, but quite basic, overcooked tomatoes and tinned mushrooms, but the bacon and sausages very tasty. I would have liked to see some pastries and croissants on offer, but they were to order only. Service was attentive and good.
Although the hotel states that dogs are welcome, but only in the room and not in public areas, we often found people leading their dogs through the bar, reception areas and stairs and loitering to chat with other guests.
Overall the hotel is well located, great views (if you have a seaview room), decorated to a high standard, very clean and the staff professional and welcoming.
The receptionist was very friendly, welcomed us and directed us to our rooms, in fact all the staff on reception were great.
Our room (16) was decorated to a high standard, extremely clean and a great surprise was that there was 2 comfortable chairs (so many hotels only provide 1 chair in a double room!). The view was lovely and the window large enough to give a panoramic view of the bay. We found the bed too soft, but this was due to personal taste and nothing against the hotel. The room was hot, even though the heading was not on, but we were happy to open windows. It was very quiet and peaceful, except from dogs barking in rooms close to us.
The big downside to the room was the size of the bathroom, it was tiny. The shower was decent, although I only managed to achieve a warm dribble from it and being a larger lady found I had to be almost shoe horned onto the toilet, which was very uncomfortable.
I had pre-booked a table at the restaurant for the first night as I was advised that it was necessary (although there were very few dining there). The menu was cordon bleu and a limited selection and although my husband and I found something to our taste, the other member of our party, who is a very fussy eater, found nothing. I asked the waiter if the chef could do a plain chicken breast with fries and was told he could not (surely any self-respecting chef could knock up something plain for a guest). We were told the only thing that could be done was to choose something from the children's menu, which we did, but was charged nearly £20 for bangers and mash. Found this to be very poor customer relations as it made my brother feel like a nuisance. The whole meal was fine, but expensive for what we had and nothing special. We decided to brave the storm and head for a local pub for the next evening.
We then retired for a drink in the lounge/bar area, which was very nice and service extremely pleasant.
Breakfast was a buffet, which was pleasant, but quite basic, overcooked tomatoes and tinned mushrooms, but the bacon and sausages very tasty. I would have liked to see some pastries and croissants on offer, but they were to order only. Service was attentive and good.
Although the hotel states that dogs are welcome, but only in the room and not in public areas, we often found people leading their dogs through the bar, reception areas and stairs and loitering to chat with other guests.
Overall the hotel is well located, great views (if you have a seaview room), decorated to a high standard, very clean and the staff professional and welcoming.
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Date of stay: November 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 30 Nov 2024
Thank you so much for your thorough review following your recent stay with us - your comments and feedback are really helpful to us as a team to know what we are doing well and what areas we need to take a look at. I very much look forward to hopefully seeing you both again next time you're in Swanage.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has fantastic views and a brilliant buffet breakfast which you can’t fault.
However this hotel really needs to be updated it reminds me of an old people’s home the way it’s decorated. It is quite expensive to stay there and I was a bit disappointed when our room wasn’t cleaned which I did complain about because to be honest it really wasn’t good enough.
The lady on reception asked if we needed anything in the room and she bought us up some bits. This hotel is in a good location and you can get to town in about 20 minutes by foot.
However this hotel really needs to be updated it reminds me of an old people’s home the way it’s decorated. It is quite expensive to stay there and I was a bit disappointed when our room wasn’t cleaned which I did complain about because to be honest it really wasn’t good enough.
The lady on reception asked if we needed anything in the room and she bought us up some bits. This hotel is in a good location and you can get to town in about 20 minutes by foot.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 24 Sept 2023
Thank you for taking the time to pass on your feedback following your recent stay. I am sorry that our decor is not to your liking, it's something which we get a great many compliments about but I appreciate everyone has different tastes. We refurbish areas of the hotel each year, whilst we can't do everything at once, we have made some excellent progress over the last few years, something which we are very proud of. Please accept my apologies that your room didn't get its usual daily service but I am pleased to know that our team rectified the issue to the best of their ability afterwards. I hope we can look forward to seeing you in the future, you would be very welcome.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel in excellent location with steps directly onto the beach. The reception staff were very nice and the best part is your dog can stay! Dogs are only allowed in your room but such a great location of your dog loves the beach. Dog treats provided in room which was nice touch.
Room was spacious enough for a double with extra bed, room was clean and breakfast which we got in our room, was very good. Will definitely return to this hotel
Room was spacious enough for a double with extra bed, room was clean and breakfast which we got in our room, was very good. Will definitely return to this hotel
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Date of stay: November 2024Trip type: Travelled as a couple
Room Tip: You can’t take your dog in the bar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 30 Nov 2024
Thank you so much for such a fantastic 5* review - so glad you brought your dog to stay with us, we are always happy to meet four legged friends! We look forward to seeing you all again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this hotel is lovely.
great location, with wonderful views of swanage.
with walking routes to old harrys rock, although you should note, these are tough, grab your walking sticks and attempt the hike.
old harrys rocks are stunning and worth the walk.
I had a Sunday roast dinner, was as good as a hotel roast gets, fresh and hot.
I booked a single room as I was a solo holiday maker from Essex exploring the UK.
I knew I was getting a single bed, but the room itself was quite small, literally only just big enough for single bed and dressing table. the shower room door couldn't open all the way as it hits the bed, but still plenty of room to get in the tiny shower room with toilet. the sink was seperate in the corner on the opposite side of the room.
bed was comfy overlooking the car park, no noise disturbance.
breakfast was a buffet breakfast, was ok, nothing to get excited about.
I paid 139 pounds for my one night stay, this included the Sunday roast dinner with starter and I had 2 drinks, 1 alcoholic, 1 soft.
overall, very happy with my stay at the hotel, given the room size I would say this was expensive for 1 night.
but I had a great stay and great base to explore swanage.
thanks for having me.
great location, with wonderful views of swanage.
with walking routes to old harrys rock, although you should note, these are tough, grab your walking sticks and attempt the hike.
old harrys rocks are stunning and worth the walk.
I had a Sunday roast dinner, was as good as a hotel roast gets, fresh and hot.
I booked a single room as I was a solo holiday maker from Essex exploring the UK.
I knew I was getting a single bed, but the room itself was quite small, literally only just big enough for single bed and dressing table. the shower room door couldn't open all the way as it hits the bed, but still plenty of room to get in the tiny shower room with toilet. the sink was seperate in the corner on the opposite side of the room.
bed was comfy overlooking the car park, no noise disturbance.
breakfast was a buffet breakfast, was ok, nothing to get excited about.
I paid 139 pounds for my one night stay, this included the Sunday roast dinner with starter and I had 2 drinks, 1 alcoholic, 1 soft.
overall, very happy with my stay at the hotel, given the room size I would say this was expensive for 1 night.
but I had a great stay and great base to explore swanage.
thanks for having me.
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Date of stay: May 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 17 Aug 2024
Thank you so much for taking the time to leave such lovely feedback following your stay with us - I'm delighted you enjoyed your short break and we very much look forward to welcoming you back again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ll start by saying that I never actually made it to the hotel.
I booked this hotel as it is advertised as dog friendly. After booking I emailed them saying I would be bringing my dog. I received an email back saying dogs are only allowed in the rooms and not in any of the restaurants, lounges or bars and that there would be an extra £15 per dog per night charge. Having stayed in many truly dog friendly hotels I found this astonishing. Many hotels charge a one off fee for dogs which I can understand but £15 per night per dog is ridiculous, especially when they are not allowed into any of the hotel facilities. I’m not sure how they can justify this fee. I realise that when vacated the room will need an extra clean but that will only be once. If you have 2 dogs and stay for 2 nights that’s an extra £60 to clean a room. If they are paying the cleaners minimum wage, which I suspect, that equates to an extra 4 hours minimum cleaning. I don’t think so.
Needless to say as soon as I received the email I cancelled and book a truly dog friendly hotel.
I booked this hotel as it is advertised as dog friendly. After booking I emailed them saying I would be bringing my dog. I received an email back saying dogs are only allowed in the rooms and not in any of the restaurants, lounges or bars and that there would be an extra £15 per dog per night charge. Having stayed in many truly dog friendly hotels I found this astonishing. Many hotels charge a one off fee for dogs which I can understand but £15 per night per dog is ridiculous, especially when they are not allowed into any of the hotel facilities. I’m not sure how they can justify this fee. I realise that when vacated the room will need an extra clean but that will only be once. If you have 2 dogs and stay for 2 nights that’s an extra £60 to clean a room. If they are paying the cleaners minimum wage, which I suspect, that equates to an extra 4 hours minimum cleaning. I don’t think so.
Needless to say as soon as I received the email I cancelled and book a truly dog friendly hotel.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Don’t take your dog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 22 Aug 2022
Thank you for your feedback. Yes, for the comfort of all guests, we do have in place some very clear restrictions on where we allow dogs whilst they are with us. We know that for some dog owners, these restrictions will not be suitable and that is why we are very transparent from the beginning of the booking process about this, we encourage anyone in any doubt at all about our policies to contact us for further clarification. As a team, many of us are dog owners ourselves and we love to have some dogs around. We fully appreciate that not everyone does and many suffer from allergies also so this is why we have restrictions. We are sorry that this isn’t suitable for you but we understand and hope you will still choose to visit Swanage as it’s a great place for humans and dogs!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The British Seaside Hotel has so often disappointed and underdelivered but The Pines Hotel is so, so close to getting it right. It would seem that the hotel is going through a long refurbishment programme. The bits that have been done (some of the rooms, bar area, restaurant) have been done to a very high standard. The bits that are still to be done (communal areas on the floors, ceilings in some parts of the hotel, entrance etc) do still keep it a little in the past.
We stayed in the Purbeck Suite, the Hotels signature room. It was absolutely beautiful. It was a real WOW factor when you walk in with the most amazing balcony. The room had everything you would need from a minibar to a gorgeous bathroom (no bath) and was really big.
Downsides, well the noise from other rooms when you are in the suite is noticeable with lots of creaking as people walk around. Service at breakfast was average with many of the staff bordering on being rude and not much smiling. What was strange is many of the staff in the hotel were lovely but those chaps in the morning need to understand the value of first impressions and making sure people felt valued. I thought the cost of the room at £425 a night (Inc breakfast) was high for the local market but the product is good so if you are expecting that you will be very much paying a premium you won't be overly fussed.
One observation, the bar needs to have a little more choice of higher end drinks such as Grey Goose Vodka and some better gins. One draught lager and one IPA a little limited also. If you want a bit more of the luxury market your clients will expect this!
Overall, a work in progress. Very much closer to a 5 then a 3 but some rough edges still that need to be addressed quickly.
We stayed in the Purbeck Suite, the Hotels signature room. It was absolutely beautiful. It was a real WOW factor when you walk in with the most amazing balcony. The room had everything you would need from a minibar to a gorgeous bathroom (no bath) and was really big.
Downsides, well the noise from other rooms when you are in the suite is noticeable with lots of creaking as people walk around. Service at breakfast was average with many of the staff bordering on being rude and not much smiling. What was strange is many of the staff in the hotel were lovely but those chaps in the morning need to understand the value of first impressions and making sure people felt valued. I thought the cost of the room at £425 a night (Inc breakfast) was high for the local market but the product is good so if you are expecting that you will be very much paying a premium you won't be overly fussed.
One observation, the bar needs to have a little more choice of higher end drinks such as Grey Goose Vodka and some better gins. One draught lager and one IPA a little limited also. If you want a bit more of the luxury market your clients will expect this!
Overall, a work in progress. Very much closer to a 5 then a 3 but some rough edges still that need to be addressed quickly.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 24 Sept 2023
Thank you for taking the time to pass your feedback on following your stay in The Purbeck Suite last month. We are really delighted that you enjoyed your stay with us on the whole. I appreciate your feedback and note the areas you have mentioned that we could improve upon. I very much hope we can look forward to welcoming you back again on your next visit to our beautiful area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The double rooms are not very big and the toilet space is very narrow next to the shower if your a bigger person then your shoulders touch the wall and shower screen. Having said that the receptionist was very accommodating in changing our room at additional cost. This was very nice and spacious with no comparisons to the other room. There was a big television on the wall that was situated behind the sofa on the wall, also to the left of the bed making it hard to watch.
But the food was very good ,high quality and nicely presented. All the staff are very friendly and welcoming. The servers in the dining room was really pleasant especially mike who was very accommodating and went to extra lengths to accommodate our needs. Thanks from john and sally we will be back very nice place peaceful and with great views from our room and dining area.
But the food was very good ,high quality and nicely presented. All the staff are very friendly and welcoming. The servers in the dining room was really pleasant especially mike who was very accommodating and went to extra lengths to accommodate our needs. Thanks from john and sally we will be back very nice place peaceful and with great views from our room and dining area.
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barry Holt, General Manager at The Pines Hotel
Responded 20 Mar 2024
Thank you for your 4* review following your recent stay with us. I am sorry that you weren't happy with your first room but I'm really pleased we had the availability to upgrade your room for your stay. I'm so glad you enjoyed your meals and time in the restaurant - Mike is a very valued member of our hardworking team and I'm pleased you agree. We very much look forward to welcoming you back again hopefully in the not so distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We cannot give any information on other rooms but the room we stayed in was number 18 and it comprised a main bedroom with a double bed and a completely separate bedroom with two single beds. I'm sure the hotel would be happy to help with descriptions of other family rooms.
Apologies, only just seen your question. I think they might be a mixture. Saw a refurbished at the rear as well as with sea view.
I took my dog to The Pines Hotel during August 2020 - last weekend in fact - beach below this hotel is dog friendly and lovely walk from the doorstep up the cliff side - you can have breakfast in your room - not sure The Pines has the ability to provide additional bedroom table to accommodate this - we had a dressing table with a chair which could double up ? Good luck
Hello, we are approximately 1 mile (around 20 minutes) walk from the town centre, it's a lovely walk along the sea front and mostly on the flat. By car, it's just a 2 minute drive into the centre.
Kind regards
The Pines Hotel
"Worth paying for a sea view room but just be aware that there are different sizes available."Read full review
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PRICE RANGE
£125 - £129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pines hotel swanage
LOCATION
United KingdomEnglandDorsetIsle of PurbeckSwanage
NUMBER OF ROOMS
43
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about The Pines Hotel
Which popular attractions are close to The Pines Hotel?
Nearby attractions include Swanage Putting Green, Tennis & Outdoor Bowls (0.5 miles).
What are some of the property amenities at The Pines Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The Pines Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Pines Hotel?
Conveniently located restaurants include Down The Beach, The Cabin, and Sea Breeze Restaurant.
Is The Pines Hotel located near the city centre?
Yes, it is 0.8 miles away from the centre of Swanage.
Are pets allowed at The Pines Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Pines Hotel?
The staff speaks multiple languages, including English and Hungarian.
Are there any historical sites close to The Pines Hotel?
Many travellers enjoy visiting Fort Henry (1.7 miles), Keates Quarry Dinosaur Footprints (3.1 miles), and Adam's Grave (4.7 miles).
Does The Pines Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is The Pines Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.