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The White Rock Hotel

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Traveller (209)
Room & Suite (79)
Dining (15)
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About

#3 of 12 hotels in Hastings
Location
Cleanliness
Service
Value
Travellers' Choice
The White Rock Hotel is not your average hotel. As well as its fantastic location on Hastings seafront, it has a laid back, individual character that is popular with business and leisure travelers alike. We have a friendly cafe-bar; free wifi broad band access; are completely no smoking; and welcome well behaved pets. Minutes from the town centre, opposite the pier and next door to the White Rock Theatre.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Beach
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Meeting rooms
Non-smoking hotel
Street parking
Wifi
Restaurant
Breakfast available
Laundry service
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Room features
Room service
Telephone
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English
648Reviews5Q+A100Room tips

Reviews
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snoozy h wrote a review Mar 2024
Greece9 contributions1 helpful vote
Wonderful, bright seafront room. Exceptionally clean. Perfect, central location - especially for the White Rock Theatre - bang next door. Definitely a quirky hotel and we were lucky enough to get a space in the small car park. Friendly staff.
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Date of stay: March 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kerris M wrote a review Jan 2024
1 contribution
+1
My friends and I used the bar following a performance at the White Rock Theatre, it was getting late and the coffee machine was being cleaned. No problem for the young man behind the bar, he prepared a large pot of coffee for us plus tea! Delicious! He and the other Barista on duty, sorted out some empty spirits bottles for me, I don't drink, but my hobby is to Decoupage bottles! They also found me a carrier bag to carry them away in! 🤗 Very helpful and friendly staff. 🤗 I promise to do a nice Tip Jar for your bar, bring it I when I next visit!🙂
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Date of stay: January 2024
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Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wonderfulrose wrote a review Dec 2023
Italy23 contributions6 helpful votes
Although I stayed over Christmas with limited resources the basic attention to detail was lacking I could not lock my door from the inside The room was cold during the night and the heating did not come on early enough for me The breakfast menu was confused with the pricing The room telephone was not answered on several occasions saying the mail box was full I thought overpriced for the facilities The bar staff were wonderful Mist of reception staff very good
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Date of stay: December 2023Trip type: Travelled solo
Room Tip: Would not stay again
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Jack P wrote a review Sept 2023
Chichester, United Kingdom61 contributions31 helpful votes
If you value your privacy stay away. we booked this ( 'hotel'? ) because we had read a host of good write ups. The reality of our stay was horrendous. On arrival we found the car park at the back and above the hotel which had only enough room for about a dozen cars, we were fortunate enough to get the only space left. Getting to reception was a challenge to say the least. Through a garden shed type door and into a dark tunnel dimly lit and the flooring was checkerplate metal stairs down to a checkerplate walkway, scaffolding for handrails on the stairway. At the end of the walkway we came to a door which was locked (the only door in the hotel that could be locked) when we pushed the button at the side of the door we heard a ring tone, we waited a while and as there was no response we pushed it again, this time a lady came to open the door. We were told that the lift was temporarily out of action but it should be fixed in the next few days, when we left five days later, it was still out of action. On booking in and paying for the stay, I was in a hurry to follow the person showing us to our room and forgot to pick up my mobile phone, so I dashed back to reception and saw the manager asked him if it was there, he opened a drawer, looked on the desk and said it isnt here and went to speak to two people in reception, I walked over and as he had decided the problem was no longer his, I asked him if he could call my number as at least we may hear it ringing, he just looked at me and went back to the two people and started another conversation, I went over to him and said quite loudly "Will you please call my number before its too late. He looked really put out, but called my number, a member of staff called Daniel answered and told me he was with my wife in my room and needed to confirm it was my mobile, this was done and as it turned out this person was the only person who seemed to be intelligent enough to be in the hotel business. On our first morning we slept in until about 10am and heard a key in the outer door and a female voice called what sounded like "cleaning" and as I had not dressed yet I called out NO and she closed the door. I went to the door and tried to lock it from inside but it is not lockable from inside, when I asked the manager why we couldnt lock our door from the inside, his reason was that people keep locking themselves in!!!! I decided to try the full English as it was my first breakfast there, it was 10.45am fifteen minutes to close of breakfast time. My breakfast arrived and was stone cold, the only warm thing was the eggs because I asked for poached eggs. I called one of the young girls over and asked her to feel the bacon as it is stone cold, she didnt and I asked her to take it away and re do the breakfast as it was all cold, I asked he to not put it in the microwave as it would then make the eggs hard, she brought it back four minutes later and it was in the same condition so I refused it and told her to take it away. I told the manager about this and told him that I did not want to be charged for the breakfast. The next morning we rose about the same time, I was sitting on the bed with a cup of tea totally naked and a key went into the door and the voice said "cleaning" I shouted NO the same as yesterday but that was ignored and a woman walked into the room and I shouted "GET OUT" and she mumbled something which may or may not have been an apology. Again I asked the so called manager about locking the door and his answer was the same. after a day out we returned to find our room door ajar, no cleaning or replenishing tea making items, just the door ajar, the manager seemed unaffected by this, even when it happened the second day. To make sure that we were not disturbed the next morning, I took the chair that was at the desk and laid it on its back so that the outer door could not be opened . Apart from this we were told that what we ordered in the restaurant would be discounted at twenty percent. Our restaurant bill was £112.50 and our discount was £1.86 and he was using a computer.. The menu was the same every day but until our last day we decided not to risk eating there in the evening. Breakfast of toast and tea you would think would be hard to mess with, we ordered toast for two and tea for two, tha young girl brought it to us and told me to "mind the plate as its hot, encouraging I thought, but I found the butter under the toast, in a pool, I went to the counter and told the young chap that I prefer to spread my butter on the toast, not pour it, he took it away and brought it back with fresh butter. whilst we were eating, the manager walked through the restaurant pushing a bicycle, followed by another person doing the same. on our last morning, we ordered toast and tea, a young girl brought the toast and the tea on a tray and went to the bar to talk with two other young girls, I had to go over and ask for some cup to go with the tea. she just said "oh" and brought the cups and went back to the conversation. On our last evening we decided to try the pie as there couldn't be too much they could do to spoil it. The flakey pastry top was almost burnt and hollow, just top and hard bottom no pastry layers in the middle, we left that and my steak filling was a good amount but whats the use of having plenty when it is inedible? Dress was all black which seems to be the norm these days but one young girl waited on us in shorts and doc marting boots with laces undone. we were told that there would be laundry bags in the rooms, but there were none, Daniel gave us some as I told him that I needed to have some done to have something to wear on my way home. he said it would be ready the next day as did the lady when we booked by phone. when I asked where the laundry was as it was not in our room, the lady on the desk on our last evening told me that it takes two days not one as advertised but she chased it up and came and told me that it is just going in the dryer and would be ready soon. Our room was quite large as expected but the wardrobe was floor to ceiling and even a seven footer would not be able to reach the top cupboards, chairs in the room were broken at the front, sit in them and the front collapses and you slide off, both armchairs were in the same condition, the toilet seat had the rubber buffers missing on both seat and lid, shower door seal falling off. We have been dog owners for many years and I still carry treats even though we no longer have a dog, but to allow them to bark continuously without attempting to quietening them, grates a bit. When I got home and looked at the bill properly there were two gins on it that we did not order, we asked for Tanqueray and it was not available, were asked if we would like Bombay Sapphire instead, but we told the young girl that we did not like it and opted for Hendricks, whilst I was at the bar waitng for the drinks I was asked if the drinks would be going on my room bill and I said it was and told him my room number was 118, a man standing at the bar near me said "oh maybe i'll put mine on your room too, the barmaid and him laughed and I looked at the man and told him he'd better not try, I then signed the slip the barman gave me and went back to my table. The corridors were narrow and creaky, but then the place is old. The staff, apart from Daniel, who was extremely helpful and cared how the guests were treated, were complacent and didn't seem to care what the guests thought or how they were treated. All in all, this holiday was a total disaster as we were left wondering what would happen next.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Give it a miss if you want security and good food with good service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mjp5 wrote a review Sept 2023
Halesowen, United Kingdom68 contributions44 helpful votes
Our second visit of the summer, this time for seven nights (first was for four nights). Our Premier King Room was excellent, very comfortable beds, towels exchanged each day , the hospitality tray topped up daily and such a delight to wake viewing the sea and pier. Staff throughout the hotel were friendly, smiling and hard working. Thanks to Poppy in the restaurant for excellent service. Breakfasts were fine, the 'Little Jill' a good start to the day. We did enjoy an evening meal also which was very good value for money and piping hot. The bar was generally well stocked and served local ales on draught. Well done! With a terrace available to enjoy the views, there was the opportunity to relax and enjoy Hastings, the town was only a short walk away and frequent buses along the seafront link the town centre and even as far as Eastbourne. As we travelled to Hastings from the Midlands by train, there was no problem leaving cases until our departure time. Reception staff were a delight to meet. Thank you all for making our stay a pleasant one, we look forward to our next visit to Hastings and the White Rock.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SarahSRP wrote a review Aug 2023
Greater London, United Kingdom10 contributions9 helpful votes
I wouldn’t stay here again and don’t recommend it. The hallways needed a really good hoovering and painting. The whole place looks tired. If you want a friendly and professional welcome, you aren’t really going to get one (although no one was rude). The room was tired, although the shower was pretty good. We got a sea facing room, which wasn’t really an experience but you can see the sea, which was nice. The room smelled of sewage, which was the worst bit. We knew the hotel was full so didn’t bother asking to move as we knew we were going to be out for most of the time. There’s no local information in the room and no tea or coffee (we didn’t want that facility so it didn’t bother us, and to be fair, we didn’t check inside the wardrobe). The persistent room cleaner knocked… persistently on the first morning, until I had to ask her to go away (I did politely say three times through the door that we didn’t need the room serviced). It was only after this encounter that my husband found the tiny badge sized magnet thing that stuck to the front of the door that read “do not disturb”. Honestly, what? You don’t get any breakfast included in the £110 night. On the plus side, it’s in such a good location opposite Hastings pier, on the seafront. The hotel car park was free and we got the last space. We had some food - a toasted sandwich with chips, which actually was very nice. The downstairs of the hotel and the bar is very nice. If this hotel had been £60 a night, I’d have thought ok. We didn’t stay the third night that we’d paid for. The experience wasn’t pleasant and we drove home after a two night stay. When we said we were leaving a night early at checkout (also known as handing back the key as you pay on arrival), the receptionist just said “ok” and took the key. That’s was it. Actually, I suggest you don’t stay here.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Edward the dog wrote a review Aug 2023
Chichester, United Kingdom426 contributions102 helpful votes
+1
The hotel is situated opposite the pier, so an ideal position. The rooms are clean and comfy and rooms cleaned and new towels daily. The staff are young and maybe still learning but try really hard. They are super friendly. The reception staff are good as well. The food is ok but a couple of our breakfasts on different mornings were cold. We also had an evening meal once, which wasnt great to be honest. The hotel is dog friendly which was great. Parking wasnt an issue as spaces at the rear. Would we go back, Yes we would.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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doreen R wrote a review Jul 2023
Kent, United Kingdom318 contributions117 helpful votes
Arrived early had a few problems with room but lovely lady on reception soon sorted and given a drink and very nice room. On the sea front short walk from town , nice places to sit and have drink and people watch . We had breakfast one morning but not very hot toast we returned as still white. Meal in hotel one night not good had to return one meal as still frozen ,sorry but could not recommend food , would probably stay again if in area
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Room at front with Juliet balcony lovely
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Ramona_Joan wrote a review Jun 2023
Hereford, United Kingdom43 contributions81 helpful votes
We only used the coffee shop on the terrace outside to have a sit down and a beverage on a very hot Sunday morning. The staff were extremely helpful, the terrace was dog friendly and it was the most reasonably priced pot of tea we have had in a very long time. Two cups each for £3.50 and it was tasty strong tea too. Great to sit and admire the view of the beach from the terrace, a lovely spot to sit in. The toilets were extremely clean also inside.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Dog friendly terrace for a cuppa.
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Xavier R wrote a review May 2023
London, United Kingdom242 contributions128 helpful votes
+1
Stayed at The White Rock in February as I was attending a friend's engagement party which was being held in the basement bar of the hotel. The staff were very friendly and gave me good tips of where to go and what to see in Hastings. My room was comfortable, clean and very quiet. Breakfast was a hit, I had what the menu called - 'Little Jill', which is a smaller version of the - 'Full Audrey', In other words a full English. I had scrambled eggs, fried tomato a nice sausage, granary toast and coffee. All good. The lounge area is well worth investigating as there are some old album vinyl sleeves on the wall. I Enjoyed my stay here, would return again.
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Date of stay: February 2023
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Trip type: Travelled solo
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PRICE RANGE
£100 - £100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
white rock hastings, hotel white rock
LOCATION
United KingdomEnglandEast SussexHastings
NUMBER OF ROOMS
40
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THE WHITE ROCK HOTEL - Updated 2024 Reviews (Hastings)

Frequently Asked Questions about The White Rock Hotel
Which popular attractions are close to The White Rock Hotel?
Nearby attractions include Bizarre But True! (0.3 miles), SOAR TOUR (0.3 miles), and The True CRIME Museum (0.10 miles).
What are some of the property amenities at The White Rock Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The White Rock Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The White Rock Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The White Rock Hotel?
Conveniently located restaurants include No. EIGHT Restaurant, Nazar Resaturant, and Shish Hastings Turkish Meze and BBQ Restaurant.
Is The White Rock Hotel located near the city centre?
Yes, it is 0.2 miles away from the centre of Hastings.
Are pets allowed at The White Rock Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to The White Rock Hotel?
Many travellers enjoy visiting Smugglers Adventure (0.8 miles), Hastings Castle (0.6 miles), and Burton St Leonards (0.8 miles).
Does The White Rock Hotel have any great views?
Yes, guests often enjoy the ocean view available here.