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The Swan Hotel

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Traveller (344)
Room & Suite (159)
Dining (69)
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Overview
  • Excellent53%
  • Very good27%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“trout farm”(78 reviews)
“arlington row”(20 reviews)
Free Internet
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Reviews (996)
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Traveller rating
472
248
107
68
38
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LanguageEnglish
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472
248
107
68
38
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1 - 5 of 933 reviews
Reviewed 1 week ago

Difficult to park. Confusion about our reservations although the dining room was almost empty. Service was poor and haphazard, not clear who was doing what. The meals were warm at best, some was cold. The meals were incomplete lacking veg and Yorkshire puddings. The rhubarb...More

1  Thank paulftaylor
Response from Simon S, General Manager at The Swan HotelResponded yesterday

I am really disappointed to read of your negative experience with us and would be only too pleased to have the opportunity to discuss this over the phone. Please do not hesitate to contact me on 01285 740695 or manager@swanhotel.co.uk

Reviewed 2 weeks ago via mobile

We got married at The Swan in December 2017 and it was absolutely magical! So warm, friendly and cosy a beautiful hotel inside and out in a perfect setting. The rooms are gorgeous. A beautiful garden and the setting was perfect for photos. The food...More

Thank Caroline F
Reviewed 2 weeks ago

Our friends booked this Hotel for a quick Easter break and some walking, to say we had a great time would not do this hotel justice, the staff where fantastic, really friendly and very helpful. The food in the restaurant was excellent and very fairly...More

1  Thank markyboy55
Response from Simon S, General Manager at The Swan HotelResponded yesterday

Thank you for such a positive review and we are all thrilled you enjoyed your Easter Break with us so much. The team here really are the standout feature of the hotel and without their hard work we would be unable to look after you...More

Reviewed 4 weeks ago

Got married here in Feb 2018 and it was absolutely perfect.The Venue is stunning and in such a beautiful location. Marsha the wedding coordinator was extremely helpful and made sure the wedding went smoothly. All the staff at the hotel were professional and friendly and...More

Thank Sophie R
Response from Simon S, General Manager at The Swan HotelResponded 3 weeks ago

Thank you for such a kind review and glad to hear your four legged friend was looked after as well as you were! I shall be sure to pass your kind comments on to the team who work tirelessly to look after our guests. There...More

Reviewed 16 March 2018 via mobile

We stayed in this beautiful hotel in a stunning part of the country for a family wedding. The rooms are gorgeous. Clean and I could have spent a week in them. The bed was so comfortable, I didn’t want to get out of it. Food...More

Thank Linda H
Response from Simon S, General Manager at The Swan HotelResponded 3 weeks ago

So good to hear when guests visit us for such an event and then plan to return of their own accord! Glad to hear the wedding was all well received and we shall see you soon no doubt. Regards Simon and the team

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Free Internet
Breakfast included
Hotel Amenities
Free Parking
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Things to do
Restaurant
Details
Price range
US$207 - US$504 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$207 - US$504 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (344)
Room & Suite (159)
Dining (69)
Amenities (22)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Lynda G
8 November 2017|
AnswerShow all 6 answers
Response from frenchbone | Reviewed this property |
Phone the establishment and ask them
1
Vote
Frank P
23 September 2017|
AnswerShow all 6 answers
Response from Lolligirl2 | Reviewed this property |
Around m25 it's always busy but once you get out to country roads it should be ok. Rush hour starts about 4 in towns. You should make it in around 2 hours.
1
Vote
Frank P
21 September 2017|
AnswerShow all 9 answers
Response from Fatih M | Reviewed this property |
Hello Frank, you can call Uber Exclusive driver Mr Emin 00 44 7900 885920 for return shuttle.
3
Votes
Room Tips
"Not applicable."
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"We had rooms over looking the river and gardens, beautiful."
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"stayed in a room that had a four poster bed, I'm pleased I upgraded,room was gorgeous with a luxurious..."
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"The owl was excellent"
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