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Leonardo Hotel Cheltenham - Formerly Jurys Inn

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Traveller (183)
360
Panoramas (16)
Room & Suite (169)

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About

#11 of 26 hotels in Cheltenham
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Spa
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Quiet
Languages Spoken
English, French, Spanish, Latvian

Location

Gloucester Road, Cheltenham GL51 0TS England
Leonardo Hotel Cheltenham - Formerly Jurys Inn
1,594Review28Q+A100Room tips

Reviews
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Glenn J wrote a review 1 Apr
Daventry, United Kingdom364 contributions34 helpful votes
+1
Wow what a perfect little mini break booked for 3 nights such friendly staff a special note to the trainee manager MERCY and the barman / restaurant guy RICH so friendly assets to the company . The hotel has a regular busstop a stones throw away with regular busses to Cheltenham and Worcester perfect for sight seeing .the gym ,swimming pool steam room etc was really nice to use .Breakfast was really good a large choice of cooked / continental/ cereals/fruit etc best to pre book as its cheaper . Room service is available at a price , Can't wait to come again to do more exploring can highly recommend this hotel 👌 😀
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience team , Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 1 week ago
Good morning Glenn J, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. I wanted to express my sincere gratitude for the wonderful review you left regarding your recent stay with us. It truly warms our hearts to know that you had a delightful experience at our hotel. Your kind words have been shared with our entire team, and we are thrilled to have contributed to making your stay enjoyable. It's always our aim to create memorable experiences for our guests, and your positive feedback is the best reward for our efforts. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barb S wrote a review Mar 2024
233 contributions36 helpful votes
We had a lovely welcome, being disabled, we were pleased that our rooms were on the ground floor. However, there were 9 steps down in two phases. There were stairlifts, but no one around to ask or any instructions. It was a really long walk to our rooms. The room was a good size, with a double & single bed, both very comfy. There was a good quality hospitality tray and a safe. The bathroom was small, but adequate. The towels were a good size and the toiletries good. The breakfast was buffet, although not advertised, oat milk was available. The were a good selection of fruits, yoghurts, juices and cereals. Also a nice selection of breads, pastries and continental selection. My friend said the cooker breakfast was very good. We would come back but ask for step free rooms.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience team , Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 3 weeks ago
Good morning Barb S, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We're glad to hear that you enjoyed your overall stay and that you found our staff welcoming upon your arrival. However, we apologise for any inconvenience caused by the accessibility issues you encountered with the steps and stairlifts. We understand the importance of providing accessible accommodations for all our guests and will ensure that this matter is addressed promptly to prevent similar issues in the future. We appreciate your feedback regarding the room amenities, breakfast options, and the quality of service provided by our staff. Your comments will be shared with our team to continue improving the guest experience. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Beth E wrote a review Feb 2024
Cardiff, United Kingdom16 contributions4 helpful votes
Starting with the positives, the staff were all lovely and really attentive. Additionally, there’s a big car park (which unfortunately you do have to pay for) in which you can leave and return as many times as you like. The hotel is also great for easy access to Cheltenham town. The pool, hot tub and sauna were a lovely extra, however the changing rooms have no privacy. The hotel itself really could do with a complete refresh and modernisation. Our premium double room had no air con, the bathroom was dirty and amenities were very basic. Breakfast was also not worth paying for. Overall, fine for a budget stay but wouldn’t rush back!
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience team , Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 20 Feb 2024
Good morning bethemmett01, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We must agree with you in regard to our staff being good. They are welcoming and friendly to ensure all of our guest feel as comfortable as possible. I am also delighted to read that you found our location to be rather close to your desired destinations. Hopefully you had a blast enjoying what it can offer. Regarding the issues however, we will share your concerns to the management team to look into the matter further. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HARRIET E wrote a review Jan 2024
1 contribution
Full marks to Leonardo's for a superb Christmas Day lunch for my family group of 10. I was very impressed by the efforts of the hotel staff to ensure everything went well, from Laura, who was so helpful with booking arrangements prior to the event, through to the excellent staff on the day. The food was plentiful and delicious, and we were so grateful that the chef was able to accommodate the food preferences of our party, cooking special meals for those with the more challenging diets! He even spoke with me personally on the day to check all was well. The serving staff were not only efficient and professional but charming and attentive, and it was so kind of them to make a big fuss of my young niece, who was celebrating her ninth birthday. We would certainly book with Leonardo's again and recommend the hotel to others. Our sincere thanks and good wishes to the events team, waiting staff and catering staff.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience team , Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 30 Jan 2024
Good afternoon 462harriete, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. I am thrilled to read that you enjoyed your stay with us and to the fullest, as we try our best to leave our guests happy. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Meg H wrote a review Jan 2024
St Ives, United Kingdom45 contributions16 helpful votes
We were a three generation family meeting up for new year so it was important cto have a pleasant stay. The staff are amazing - so important , Chloe on reception went above and beyond , offering solutions, efficient and friendly. Mercy and Claudia in the dining room were also good with mercy responding efficiently whilst managing breakfast , but to be honest all the staff I interacted with were excellent. Breakfast was really good for everyone and had everything you needed . The rooms were ok , the main item being the bed which was very clean and comfortable, my bathroom was a little bit rough and ready in parts but very clean and the swimming pool - whilst amazing , the changing rooms weren’t very private and also a bit rough and ready - this is the only reason I’m not giving five stars , but we would look forward cto going again
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: No concern about staying here 😀
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience team , Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 30 Jan 2024
Good morning 728megh, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. It's so amazing that your time with us scored so highly. Regarding the issues however, we will share your concerns to the management team to look into the matter further. We hope to welcome you back again soon! Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael D wrote a review Jan 2024
La Manga del Mar Menor, Spain361 contributions587 helpful votes
A very well run, clean and friendly hotel. Very comfortable beds and bedding, well furnished room. The staff are so helpfull and go out of their way to be polite. the tea and coffee making is very well stocked also buiscuits and both still and sparkling water.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience team , Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 16 Jan 2024
Good morning mikedb49, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We're thrilled to hear that you found our hotel to be great. Our team works hard to create a welcoming and aesthetically pleasing environment for our guests. We hope you had a wonderful stay and that you'll consider staying with us again in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Your satisfaction is our priority. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew T wrote a review Jan 2024
Derby, United Kingdom13 contributions5 helpful votes
This hotel has some excellent amenities and at a very reasonable price. It took us just less than an hour to walk into Cheltenham town centre. The breakfast was great and we thought the gym, pool, jacuzzi and sauna were excellent. The main thing that impressed us was the service - everyone we spoke to was efficient and very polite. This was particularly true of Ester on the front desk who went out of her way to be helpful to us - so much so that we’ve decided to meet up at this hotel again in a couple of months. Well done to the Leonardo staff and to Ester - you’ve got yourself some repeat customers now.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Go for the breakfast - it’s particularly good value.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience team , Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 16 Jan 2024
Good morning andrewtN2670QK, Thank you for taking the time to review your stay. We appreciate feedback from our customers, it’s a great way to tell what improvements we can make to further make your future stay even better. We are thrilled to see that you enjoyed your stay. We must agree with you in regard to our service being great. We work very hard to ensure all of our staff is well-trained to serve all of our guest’s the best way possible. We for sure do welcome you back to once again enjoy your time to our hotels. Kind regards Aksel Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Silvia wrote a review Jan 2024
19 contributions19 helpful votes
Super welcome and check in from Chloe ( the front agent lady), I had a surprising upgrade to the suite with a garden view. A welcoming free drink and a piece of cake at the arrival, the mega room was amazing, and plus a warm swimming pool and jucuzzi and a beautiful garden. THANK YOU!!!!
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience team , Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 13 Jan 2024
Good Afternoon silviagB3832QL, Thank you very much for taking the time to leave a review, we are delighted to learn that you enjoyed the amazing suite, the swimming pool facilities and the garden view as well. It'd be so wonderful if you could come back anytime soon! Kind regards Melisa Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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seajadeguesthouse wrote a review Jan 2024
Bude, United Kingdom135 contributions80 helpful votes
Booking this hotel was a pleasurable experience in more ways than one.I actually spoke to a real person.Esther from receptionist was amazing helping me with the booking for a couple of nights stay(2 nights is better than one relaxation).Esther and the reception so helpful,witty and full of advice.Thank you.They are a credit to the hotel. The leisure and gym well maintained,clean run by great staff. Bedrooms cleaned and maintained to a high standard.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Book direct and you get great response from reception
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Customer Experience team , Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 5 Jan 2024
Good Afternoon seajadeguesthouse, Thank you very much for your review and for staying with us recently, we are happy to hear that you had a pleasant experience with us and that you enjoyed the location, the clean room and the amazing service provided. It'd be so wonderful if you could come back again anytime soon! Kind regards Melisa Customer Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Margaret C wrote a review Dec 2023
2 contributions
We stayed for two nights in a superior room which had a massive, very comfortable bed. The room and bathroom were lovely and very clean. All the staff were very friendly and the service was wonderful. Thank you to Ester on reception for booking a taxi for me, Rich and Lorna in the bar for providing me with extra milk and teabags for the room and to Grainne in the restaurant for her excellent service at dinner. The buffet breakfast was great with a huge range of food to choose from including gluten and dairy free items. We will definitely stay here again.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lucy Potts, Other at Leonardo Hotel Cheltenham - Formerly Jurys Inn
Responded 1 Jan 2024
Dear N8302RZmargaretc, Thank you so much for your review of Leonardo Hotel Cheltenham. It is wonderful to read of your experience with us, and your kind feedback will of course be passed onto Ester, Rich and Lorna. We hope to welcome you back to the hotel soon. Kind Regards Lucy Deputy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£66 - £111 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
thistle hotel cheltenham, cheltenham thistle hotel
FORMERLY KNOWN AS
Jurys Inn Cheltenham
LOCATION
United KingdomEnglandCotswoldsCheltenham
NUMBER OF ROOMS
122
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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LEONARDO HOTEL CHELTENHAM - FORMERLY JURYS INN - Updated 2024

Frequently Asked Questions about Leonardo Hotel Cheltenham - Formerly Jurys Inn
Which popular attractions are close to Leonardo Hotel Cheltenham - Formerly Jurys Inn?
Nearby attractions include The Pavilion (0.4 miles).
What are some of the property amenities at Leonardo Hotel Cheltenham - Formerly Jurys Inn?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Leonardo Hotel Cheltenham - Formerly Jurys Inn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Leonardo Hotel Cheltenham - Formerly Jurys Inn?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Leonardo Hotel Cheltenham - Formerly Jurys Inn?
Conveniently located restaurants include The Redgrove Harvester, The National Hunt, and Benhall Fish Bar.
Are there opportunities to exercise at Leonardo Hotel Cheltenham - Formerly Jurys Inn?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Leonardo Hotel Cheltenham - Formerly Jurys Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Leonardo Hotel Cheltenham - Formerly Jurys Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Leonardo Hotel Cheltenham - Formerly Jurys Inn?
The staff speaks multiple languages, including English, Spanish, French, and Latvian.
Are there any historical sites close to Leonardo Hotel Cheltenham - Formerly Jurys Inn?
Many travellers enjoy visiting Cheltenham Town Hall (2.3 miles) and Boer War Memorial (4.0 miles).
Is Leonardo Hotel Cheltenham - Formerly Jurys Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.