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Queens Hotel Cheltenham - MGallery

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Promenade, Cheltenham GL50 1NN England
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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 31/03/2021.Read more
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Traveller (740)
Room & Suite (119)
Videos (1)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 05/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Queens Hotel Cheltenham - MGallery
Updated 05/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 26 hotels in Cheltenham
Location
Cleanliness
Service
Value
Travellers' Choice
Upscale hotel in the city centre with 84 ensuite rooms. One of the first purpose hotels in Europe in 1838. It is a Grade 2 listed building and fully refurbished. Centre of town, easy access via M5, 1 mile to Cheltenham railway station, Cheltenham race course all festivals within a short stroll. 50 miles to Birmingham and Bristol airport. Event suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. Victoria's Restaurant, Gold Cup Bar Gin Bar and Duke's Tea Room, Free WiFi internet (public areas and bedrooms). Free access to offsite local leisure club. 24 hour room service. Large car park with pay parking (15 GBP/24 hours). Part of Accor Hotels - MGallery Collection
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Room & Suite (119)119
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Spanish, Arabic and 11 more
1,879Reviews16Q+A100Room tips
Traveller rating
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Popular mentions
Hannah M wrote a review Feb 2021
1 contribution
Rating 5 out of 5 Reviewer - Hannah Mason Date of wedding - 7th June 2019 I knew from the moment I stepped inside it was where I wanted my reception, modern with a nod to the traditional decor was just what I wanted and the Orangery was the perfect fit for our small event. The service from the wedding team was superb, answering all our queries and even handled a transition of lead team member well. The food was outstanding with everyone commenting about both taste and style, I loved the chocolate dessert and my husband loved the blueberry cheesecake. Unfortunately, it rained on our day so we were unable to use the garden but the lantern ceiling allowed us to enjoy the storm perfectly. We were allowed to decorate the room/tables how we wanted and were made easy by their team doing this for us. Photographs were undertaken by Duncan Mason Photography and included the magnificent stairwell which allows for a quite unique photograph. The hotel room was amazing and the bed was really comfortable and included complimentary prosecco. I cannot praise my wedding by the Queens Hotel enough, they gave me the perfect day I wanted and I cannot ask for more than that.
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Date of stay: March 2020
Rooms
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Service
Room Tip: Pick a suite overlooking the park
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Response from Erol Uray, General Manager at Queens Hotel Cheltenham - MGallery
Responded 2 days ago
Dear T2541SYhannahm, We are delighted to read that the Team at the Queens Hotel Cheltenham has made your special day memorable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments are much appreciated, and we hope that we have the opportunity to welcome you back for another very memorable journey with us. Sincerely, Lana El Zir Front Office Manager
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Colin P wrote a review Dec 2020
Witney, United Kingdom16 contributions7 helpful votes
Hotel's Favourite
We have had another wonderful stay at the Queens. The Christmas decorations are first rate and made the stay feel just a little bit magical. The COVID precautions are spot on, but without feeling too intrusive. The receptionist was first rate; professional, warm and helpful. As always the room was spotlessly clean with a superbly comfy bed. The outdoor drinks (and nibbles) area was spot on - warm, inviting and COVID safe. Great location and easy parking top it all off and make this the only place we will stay when visiting next time.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Erol Uray, General Manager at Queens Hotel Cheltenham - MGallery
Responded 7 Dec 2020
Thank you very much for this wonderful review of your stay. I was absolute pleasure to welcome you back. I really appreciate your comments about the team and the cleanliness of the bedrooms. They will be all pleased to hear about these. It is so nice to hear that you enjoyed our Queens Winter garden and the Christmas decoration made it all feel magical. I am looking forward to welcome you back and that hopefully soon. Kind regards Erol & The Queens Hotel Cheltenham family
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carcherob wrote a review Dec 2020
Teignmouth, United Kingdom5 contributions1 helpful vote
We had a lovely time, in difficult times. The staff were out off this world, made our stay even better. Christmas dinner was one off the best we have ever had. Lovely hotel and excellent staff. Thank you everyone
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
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Response from Erol Uray, General Manager at Queens Hotel Cheltenham - MGallery
Responded 31 Dec 2020
Dear carcherob, We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to also thank you for the kind comments in regards to the quality of our service and we will ensure the team gets recognition from our management. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. It was a pleasure to have you as one of our guests. We hope to have the opportunity to welcome you back in the near future for another memorable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager
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Jacky G wrote a review Dec 2020
Windsor, United Kingdom18 contributions6 helpful votes
I just wanted to take a minute to say a very big thank you to your whole team at Queens Hotel who made this yet another lovely and memorable Christmas for us, our 11th. We were fortunate that we were still able to come, albeit for a shorter time, but I'm sorry that it was so quiet for you, that so many guests had to cancel. In spite of all the restrictions and the cancellations you still made it a very special occasion. The Christmas decorations are just spectacular and the re-decoration in Victoria's beautiful. The meals we had - the duck on Christmas Eve and the Christmas lunch, breakfasts, afternoon tea - all absolutely delicious, hot, tasty, beautifully presented and delightfully served with a smile. As always though the very best part are your wonderful staff, everyone is so friendly, so helpful and so kind. To Erol and Barbara who set an amazing example being visible and involved, to Catherine who was patient and efficient with our booking, to Lana and all the so lovely front desk team, Marco & Ishmael with their restaurant team and everyone else with whom we spoke and those we didn't get to meet - a very big thank you for making this Christmas a very happy occasion yet again. We really appreciate you giving up your time at Christmas to help us make our memories, especially in such difficult times this year. Of course we look forward to seeing you again next Christmas but we also plan to see you again before then. Please keep well until then.
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Date of stay: December 2020
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Room Tip: The rooms at the front of the hotel ae generally larger
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Response from Erol Uray, General Manager at Queens Hotel Cheltenham - MGallery
Responded 30 Dec 2020
Dear 279jackyg, Every year the team at the Queens Hotel Cheltenham awaits to welcome you and overlook your stay. It is such a please to have you as one of our guest, and we truly appreciate your kind feedback and lovely comment. I will share your comments with our team as I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for taking the time to share your experience with us, and we are looking forward to welcoming you at the Queens Hotel Cheltenham for another memorable stay. Sincerely, Lana El Zir Front Office Manager
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Katherine wrote a review Dec 2020
Worcester, England, United Kingdom10 contributions2 helpful votes
Smooth check in, helpful staff and everything in the room as expected. The hotel was beautifully decorated for Christmas and really added an extra-special layer of enjoyment to our stay. We hope to come back again in 2021 to enjoy it all over again!
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Date of stay: December 2020
Rooms
Service
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Response from Erol Uray, General Manager at Queens Hotel Cheltenham - MGallery
Responded 30 Dec 2020
Dear KaJCR, Thank you for taking time to share your thoughts and experiences of your recent stay at the Queens Hotel Cheltenham– MGallery Hotel Collection. We are delighted to see that you have enjoyed our Christmas decoration, as each individual item has been thoughtfully chosen by our General Manager to ensure that every guest feels welcomed. I will surely share your kind feedback to all our team, and especially our General Manager who personally overlooked the Christmas decoration. We are looking forward to welcoming you, for another memorable stay with us. Sincerely, Lana El Zir Front Office Manager
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PRICE RANGE
US$114 - US$213 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
queens hotel cheltenham, mercure cheltenham
FORMERLY KNOWN AS
Queens Hotel Cheltenham MGallery Collection
LOCATION
United KingdomEnglandCotswoldsCheltenham
NUMBER OF ROOMS
84
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Frequently Asked Questions about Queens Hotel Cheltenham - MGallery
Which popular attractions are close to Queens Hotel Cheltenham - MGallery?
Nearby attractions include Montpellier District (0.1 miles), Imperial Gardens (0.1 miles), and Neptune Fountain (0.3 miles).
What are some of the property amenities at Queens Hotel Cheltenham - MGallery?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Queens Hotel Cheltenham - MGallery?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Queens Hotel Cheltenham - MGallery?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Queens Hotel Cheltenham - MGallery?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Queens Hotel Cheltenham - MGallery?
Conveniently located restaurants include The Mahal, Domaine 16, and Lumiere.
Is Queens Hotel Cheltenham - MGallery located near the city centre?
Yes, it is 0.1 miles away from the centre of Cheltenham.
Are any cleaning services offered at Queens Hotel Cheltenham - MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Does Queens Hotel Cheltenham - MGallery offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Queens Hotel Cheltenham - MGallery?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Hindi, and Japanese.
Are there any historical sites close to Queens Hotel Cheltenham - MGallery?
Many travellers enjoy visiting Cheltenham Town Hall (0.1 miles), Whittington Court (4.2 miles), and Boer War Memorial (2.0 miles).