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Queens Hotel Cheltenham MGallery Collection

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1,121 Reviews from our TripAdvisor Community

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Showing 1,101: English reviews
Milford Haven, United Kingdom
Reviewed yesterday NEWvia mobile

I can't praise this hotel and it's brilliant staff enough! It's in an excellent location in the centre of Cheltenham and the hotel is immaculate, so clean and comfortable, luxurious surroundings. Breakfast was amazing, if you like fish try the smoked haddock and poached eggs! And the the hotel are brilliant, so helpful, friendly, polite and also in the bar...

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Thank Rebecca R
Gloucestershire, United Kingdom
Reviewed yesterday NEW

We stayed in the cambray suite, this has a door separating it from the next room and you could hear every word spoken by the couple next door - very poor sound insulation. Event on at the hotel that played music till midnight, so had to listen to the thump thump of the base - not informed of this at...

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Thank keithhZ5710OZ
Blockley, null, United Kingdom
Reviewed 3 days ago NEW

Going through the revolving doors of this stylish hotel in a beautiful location in the centre of Cheltenham - all decked out for Christmas - one immediately knew that this would be an enjoyable experience. We came for Sunday lunch and once in the dining room, which has recently been refurbished, we felt at ease and stayed for nearly three...

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Thank Nigel M
Hertfordshire
Reviewed 3 days ago NEWvia mobile

Been to this hotel so many times now. We will never go to any other in Cheltenham. The location the rooms the staff the bar are just perfect. My 3rd visit this year. Simply wonderful. Thank you everyone who makes us feel so welcome.

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Thank Sara C
London, United Kingdom
Reviewed 5 days ago NEW

fantastic small hotel very well located in the centre of Cheltenham with its own car parking facility. The hotel was extremely well managed and the staff extremely professional and welcoming. My stay could not have been better, well done.

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Thank N192FIbenjaminm
Essex, United Kingdom
Reviewed 1 week ago via mobile

We were very impressed with the reception we got on arriving st the hotel staff were very nice. Got to our room and it was spotless and bed very comfy one down fall room was very cold so turned on heating when we got back from evening meal in the hotel which to my opinion was a bit over priced...

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Thank Joaniemar
Cheltenham, England, United Kingdom
Reviewed 1 week ago

It's been a while since I was at The Queen's Hotel for drinks but nevertheless very memorable. This was a pre dinner visit and the service was prompt and courteous. The décor was subtle and the ambience calm and tranquil.

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Thank Patricia T
Reviewed 1 week ago via mobile

Firstly the staff are very welcoming and efficient. But that is the only positive I can find after my stay at the Queens. First room we were directed too was very noisy overlooking the road. We were moved but to a much smaller room. No offer of any money off/ free breakfast or something to compensate for the rather bijou...

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1Thank Blackchloe18
Reviewed 1 week ago via mobile

Awfully treated by the staff here. Thought it was supposed to be a good hotel, turns out I was mistaken. The manager refused to give us his name, claimed there was no rooms available mid November which I didn't believe, then shouted at us when we asked for a room. 1/10 do not stay here.

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1Thank Oli T
Florida
Reviewed 2 weeks ago

We had a short two night stay in this beautiful historic hotel! The location is ideal for walking to shops and restaurants. Come to step back in time! The rooms bathrooms are beautifully upgraded to current modern standards and the rooms are beautifully decorated!

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1Thank Relaxgilr
Yasmin K, General Manager at Queens Hotel Cheltenham MGallery Collection, responded to this review

Dear Relaxgilr, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I am pleased to hear you like our new refurbishment. We look forward to welcoming you back to The Queen's, hopefully for a longer stay on your next visit. Perhaps over...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
4 star hotel in the city centre with 84 ensuite rooms. Newly refurbished in late 2015, one of the first purpose hotels in Europe in 1838. Easy access via M5, 1 mile to Cheltenham railway station. 50 miles to Bristol airport. Meeting room suite (natural light) for 100 people, perfect for weddings, celebrations, meetings or events. AA Rosette award winning Napier Restaurant, Gold Cup Bar andLounge, WiFi internet (public areas and most rooms). Free access to local leisure club. 24 hour room service. Pay parking (12 GBP). ... more   less 

Additional Information about Queens Hotel Cheltenham MGallery Collection

Address: Promenade, Cheltenham GL50 1NN, England
Region: United Kingdom > England > Cotswolds > Cheltenham
Price Range: £94 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Queens Hotel Cheltenham MGallery Collection 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Queens Hotel Cheltenham
Mercure Cheltenham
Hotel Style:
#5 Business Hotel in Cheltenham
#7 Luxury Hotel in Cheltenham
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Questions & Answers

Here's what travellers have asked, with answers from Queens Hotel Cheltenham MGallery Collection staff and other travellers.
5 questions
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Fareham, United Kingdom
over a year ago
over a year ago
Peterborough, United Kingdom
Halifax, United Kingdom
over a year ago

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Questions? Get answers from Queens Hotel Cheltenham MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Because this is a historic hotel the rooms are not cookie cutter.”
 of 5 bubbles Relaxgilr, 25 Nov 2016 | Read review
“Get a room on the first floor if you're elderly or infirm.”
 of 5 bubbles najllib, 20 Nov 2016 | Read review
“The Suites are wonderful old world charm but have new world features - try and get a room facing the park at the front - very nice view”
 of 5 bubbles 773garthy, 20 Nov 2016 | Read review
“Facing the road for views of the gardens, but can be noisy.”
 of 5 bubbles vwm186220, 6 Nov 2016 | Read review
“If you like a quiet room , ask for one when booking because of street noise .Book a deluxe room if you can , we recommend 310.”
 of 5 bubbles joy_kingsley, 6 Nov 2016 | Read review
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