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Southampton City By Charles Hope

Exchange Court Back of the Walls, Southampton SO14 3SB England
Traveller (1)
Room & Suite (21)

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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.0
#11 of 14 limited service properties in Southampton
4.5 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
3.5 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Located between the city centre and the harbour, Southampton City by Charles Hope, is an ideal base and a short walk to both. The village, is a vibrant development by the yacht-filled marina on the River Itchen. Steakhouses, brasseries, international restaurants, bars with outdoor terraces sit alongside the prestigious Royal Southampton Yacht Club on the waterfront. Westquay shopping centre, with over 100 shops and places to eat and drink is close by. Southampton, a city rich with English heritage, has some lovely sights. All within 500 meters of the apartments are: Bargate, a Grade I listed medieval gatehouse and the old entrance to the city; The 13th century Medieval Merchants House; and the Southampton Town Walls dating to the 10th century. The 1865, a popular music and comedy events venue is 100 meters away.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Complimentary Instant Coffee
Books, DVDs, music for children
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Secured parking
Wifi
Complimentary tea
Highchairs available
Meeting rooms
24-hour security
Shops
24-hour check-in
Express check-in / check-out
Private check-in / check-out
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Private balcony
Seating area
Separate living room
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Italian, Swedish
10Reviews1Q+A1Room tip

Reviews
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Detailed Reviews
Josh T wrote a review May 2023
London, United Kingdom91 contributions13 helpful votes
4.0 of 5 bubbles
Stayed here overnight en route to the Isle of Wight. Decent fully furnished two bedroom apartment with en suite bathroom, separate bathroom, combined kitchen and living room area. Temperature gets quite warm in both bedrooms and view overlooking disused area and car park could be better. Competitive price for a family relative to other properties within the area. As this is a non-contact check-in, ID and credit card details are requested in advance of stay.
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Date of stay: May 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wanderer53233830325 wrote a review Jun 2020
1 contribution
5.0 of 5 bubbles
I was fortunate enough to be put in touch with Sharon Wood at Charles Hope Apts who is proactive, conscientious, her communication skills are second to none and she has made the entire experience a breeze and continues to do so – nothing at all is an issue and she cannot do enough to ensure every need is met and that the service is flawless.

Having now stayed at Southampton, Staines and Heathrow North / Hounslow East. The apartments at every location have been superb, well equipped, modern, clean and spacious – you really could not ask for more. The property’s are secure and access fully supported by a reception and/or concierge to assist if necessary. Parking is available both securely and for oversized vehicles such as mine, bays are allocated in very close proximity to the apartments.

The latest stay at Heathrow North / Hounslow East is yet another example of the first class standard offered both in terms of booking and accommodation provided. Centrally located, close to local supermarkets, restaurants (post lockdown) very spacious, modern, clean and great facilities your part in the process is to just turn up with your personal belongings. All necessary information is always placed at key points within the apartment to avoid constant calls in search of codes, instructions etc., and if prior instructions are required these will have been emailed over to you before you arrive.

I would not hesitate to recommend these apartments
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Date of stay: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmet T wrote a review Dec 2020
1 contribution
1.0 of 5 bubbles
I stayed at Charles Hopes-Southampton between October 12 to 19, 2020. I have paid 150 GBP before we checked-in. I sent emails and called Charles Hopes many times for the deposit refund after I have checked out. Each time they informed me that they are in the payment process or they will check and return to me within 5 minutes. But they never returned. They also didn’t send any responses to my last couple of emails and they still keep me waiting for the refund. I recommend you to find another place to stay if you don’t want to chase your deposit for months.
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Date of stay: October 2020
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah S wrote a review Aug 2020
Bristol, United Kingdom5 contributions6 helpful votes
5.0 of 5 bubbles
We went for a 3 night family break and the apartments were perfect. Very clean, lots of space and everything needed to cook, wash clothes etc. The location was also great and in close walking distance to restaurants and bars. The staff were also very prompt in answering the phone when we had queries. I would definitely recommend these apartments and be more than happy to stay again.
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scott c wrote a review Apr 2020
59 contributions44 helpful votes
5.0 of 5 bubbles
We stayed here for 5 weeks and really enjoyed it.
It’s central, clean and very pleasant to be at.
We will definitely stay here again and can highly recommend staying here.
Considering we stayed during the lockdown period it was very quiet.
Scott and family
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Date of stay: April 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martine C wrote a review Jul 2019
1 contribution2 helpful votes
1.0 of 5 bubbles
I paid £360 to stay in a Charles hope apartment in Southampton. I received no contact from Charles Hope and when we arrived at the apartment there was noone there to hand us the keys. I contacted them 7 times, each time they said they would "call me back" or "send someone down" and we got nothing. They left myself, my daughter and my 4 YEAR OLD granddaughter on the street in a strange city with no accomodation for 3 nights. All this company cares about is getting the money and after that you are on your own. If I do not receive a full refund I will be pressing charges. - might I add, you can not find any details of the company online. No email contact and no address. They are frauds.
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jayne L L wrote a review Aug 2019
St Peter Port, United Kingdom62 contributions54 helpful votes
5.0 of 5 bubbles
Will be sorry to leave here tomorrow, but will be back again in the future! Great apartments in fabulous location, only 10 minutes walk to centre of town and the shops. Ideal also for being right close to the cruise terminal! Also has secure underground parking for £8.50 per day.
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Date of stay: August 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CharlesHopeApartment, General Manager at Southampton City By Charles Hope
Responded 17 Feb 2020
Thank you for your review and we are glad you enjoyed your stay. If we can ever assist you again please do let us know.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Washagogirl wrote a review Sept 2023
2 contributions
1.0 of 5 bubbles
We had booked this venue (Southampton City Apartments by Charles Hope) well in advance of our trip to England. This is our first trip to England, and we were very excited. We were booked on a cruise out of Southampton and found this accommodation that we thought suited us for the two days we were spending in Southampton pre-cruise. We were two couples and this was ideal.
Less than one week before our departure I receive a call telling me that our accommodations were cancelled. Apparently, the previous tenants left substantial damage and the apartment would not be repaired in time. That is understandable, however, at this late notice, we were left without accommodations. We were offered another location in another town at a great distance from Southampton. No offer of transportation or how to get from the location to the port. We would have to manage the logistics on our own.
After investigation, I discovered that it would be a substantial amount of money to get from the airport to the new site and from the new site to the Cruise Port in Southampton. Not to mention the time it would take to try to navigate the distances. There was NO offer from management to assist us with getting around.
I wrote a note to the company and advised we could not accept the new location for a number of reasons, mostly distance and that we already had engagements booked in Southampton for the two days and it would be difficult to get to them from the new location. In my note I also advised that we would be staying an extra two days post cruise and would like information about locations closer to London .... NO RESPONSE.
This company left us high and dry to fend for ourselves. At the last minute, we had to book accommodations at a higher rate as it was so close to the cruise date and availability was limited. By the way, I had paid in advance for the apartment and now have to wait for a refund. VERY DISAPPOINTED. WOULD NEVER RECOMMEND!
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: If you book with this venue, make sure you have a back up. They will leave you high and dry...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren M wrote a review Jun 2023
1 contribution
1.0 of 5 bubbles
So I arrived on the street I called the number provided a woman answers giving me directions to the building I could barely understand what she was saying but I tried my best I arrived outside the door 5 minutes later and the woman stopped answering the phone to me I was confused to why I was outside calling the number and knocking doors for nearly 2hrs! And they didn't get back to me until the next morning I had to check into another hotel 3 hours later more money out of my pocket and my trip obviously ruined I was so upset that I was treated that way they told me something was wrong with the connection on thier end.. my number is provided if you didn't get a call back knowing I'm outside surely you would call my number it's just basic common sense they have agreed to give me a full refund but still nothing a month later I'm out of pocket I'd avoid at all costs
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DL J wrote a review Oct 2019
Maldon, United Kingdom51 contributions35 helpful votes
1.0 of 5 bubbles
We booked this Marina Apartment in January 2019 for the boat show in September 2019. When we arrived we were not given the apartment we had booked, instead we got something in town by the job centre looking into a car park and bins!! We were 4 adults and if it only had dining seating for 2
Treated badly and told we should be grateful!

Just be very aware before you book, you might not get what you paid for !!
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Date of stay: September 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Washagogirl wrote a tip Sept 2023
2 contributions
1.0 of 5 bubbles
"If you book with this venue, make sure you have a back up. They will leave you high and dry without any regret!"
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Not the right property for you?
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PRICE RANGE
£138 - £217 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandHampshireSouthampton
NUMBER OF ROOMS
22
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SOUTHAMPTON CITY BY CHARLES HOPE - Updated 2024 Prices

Frequently Asked Questions about Southampton City By Charles Hope
Which popular attractions are close to Southampton City By Charles Hope?
Nearby attractions include Black Axe Throwing Co - Southampton (0.3 miles), 1st Base - Batting Cage And Sports Bar (0.2 miles), and Tudor House and Garden (0.2 miles).
What are some of the property amenities at Southampton City By Charles Hope?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at Southampton City By Charles Hope?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at Southampton City By Charles Hope?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Southampton City By Charles Hope?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Southampton City By Charles Hope?
Conveniently located restaurants include Késarum, Mexifun, and Porters Wine & Charcuterie.
Are there opportunities to exercise at Southampton City By Charles Hope?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Southampton City By Charles Hope?
Yes, self serve laundry and a washing machine are offered to guests.
Are pets allowed at Southampton City By Charles Hope?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Southampton City By Charles Hope offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Southampton City By Charles Hope?
The staff speaks multiple languages, including English, Italian, and Swedish.
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