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ibis Southampton Centre Hotel

9 West Quay Road Western Esplanade, Southampton SO15 1RA England
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Traveller (165)
Room & Suite (81)
Dining (24)

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Hotel direct offer!Park, Sleep & Cruise for 4, 8 or 15 days
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#17 of 30 hotels in Southampton
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Ibis Southampton Centre is an economy hotel located in central Southampton. Book the hotel for ease of access to the West Quay Shopping Centre, the port and entertainment districts. The hotel has 93 modern guest rooms equipped with satellite TV and tea & coffee making facilities, Free Wifi throughout. Light meals and snacks are available at the Cafe and the bar serves a range of drinks. Two meeting rooms can welcome up to 60 guests. Onsite parking space is available for £10 per day for hotel guests. The hotel is ideally located for Southampton city center, Mayflower Theater, St Mary's stadium as well as Southampton Port. Southampton Central station is 200m from the hotel, Southampton Airport is 6 km away. The ferry port is 500m from the hotel.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
Paid private parking on-site
Parking
Wifi
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Housekeeping
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Russian, Spanish, Hungarian and 2 more
Hotel links
Special Offer:Park, Sleep & Cruise for 4, 8 or 15 days
1,330Review22Q+A100Room tips

Reviews
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DEBORAH M wrote a review 14 Apr
Leeds, United Kingdom4 contributions
We can't rate the hotel highly enough. The room was lovely and clean and the bed was so comfy. We were given extra pillows, which my husband was pleased with and the shower was nice and hot. The staff were lovely, especially Faye and Madi, thankyou so much. Nothing was too much trouble and they even supplied me with Soya milk which not all hotels do. Our room was cleaned even though we didn't request it, excellent service. We will definitely be back.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 2 days ago
Good morning, thank you for your stay and leaving us positive comments. I will pass this onto Faye and Maddi and I am sure they will appreciate the feedback, hope to see you again soon. Josh Ibis team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shirley P wrote a review Jan 2024
Birmingham, United Kingdom2 contributions
Hotel's Favourite
Great location and very helpful staff. Need more coffee ? Not a problem just ask at reception. Cases stored securly whilst we waited for the room. Free coffe brought to us. Will certainly stay again. Train station or coach station only 5 minute walk.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 28 Jan 2024
Good morning, we are happy to hear you had a good stay with us at Ibis. We do strive to provide an excellent stay for all guests and look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Claire J wrote a review Feb 2024
1 contribution
Stayed for 2 nights first night was good second night t.v stopped working at 11pm. Told reception and asked for complimentary breakfast in the morning due to this problem was told they would get back to me. T.v got fixed but no reply on the breakfast.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 19 Feb 2024
Good morning, we are sorry to hear the TV stopped working but glad to hear it got fixed, this is potentially why the breakfast was not offered for free in the morning. We hope to see you again soon to provide a better stay than the last as at Ibis we hope all our guests enjoy their stay. Josh Ibis team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sara m wrote a review Jan 2024
Trowbridge, United Kingdom66 contributions21 helpful votes
Check in staff we extremely friendly but that's about it. The room was very tired and in desperate need of updating. We had a twin room but the beds were extremely small. We had paid for breakfast which started at 7am on a Sunday. Yes we were down as soon as breakfast started as we had plans, however breakfast very poor. No hot options out and available, bread for toasting was stale. Yogurt and fruit not good. Breakfast not worth it. The lady that was attending to the breakfast (assume cook) needs to learn to smile.
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Date of stay: January 2024
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 4 Feb 2024
Good afternoon, thank you for your review !! we appreciate the feedback tremendously. I am sorry to hear this was your experience during your stay here with us ! our hot breakfast - on a quiet day- is cooked to serve to avoid wastage and to keep the produce fresher ! on request this can be served- still buffet style - as much as you like ! but I apologise this was miscommunicated to yourself ! this information will be passed onto the chef with the upmost importance. and we look forward to seeing you soon kind regards Faye Graham
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ambassador233372 wrote a review Dec 2023
2 contributions
Hotel is one of the best around. Staff are brilliant and as a lone traveller you can’t beat it.. I have introduced the rest of my family to this great little hotel and now it’s part of our family vacation before boarding any ships.. so close to shops and all facilities and a safe environment .. thank you again to all the staff you make it such a welcoming place
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 19 Dec 2023
Good Morning, thank you so much for your review ! your feedback is appreciated and we are so glad we get to make your stay away from home that little bit better ! we thank you for your loyalty and we look forward to seeing you again soon! kindest regards Faye
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dibdob54 wrote a review Dec 2023
Portslade, United Kingdom19 contributions5 helpful votes
Room was clean and tidy. Hotel was very quiet so had a good nights sleep. Staff extremely pleasant and helpful. Would recommend this hotel and would certainly stay there again when visiting Southampton.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Perfect location for town and harbour
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 13 Dec 2023
Good Morning, thank you so much for your feedback we value your insight and love to hear from our guests. we are glad to hear that you enjoyed your stay here at ibis and of course ! we look forward to seeing you again soon. kindest regards Faye
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mary B wrote a review Dec 2023
Wallasey, United Kingdom2 contributions
Very friendly greeting. Room clean and comfortable lovely pillows. Ate in the dining room, food excellent came piping hot and well cooked, same for breakfast. Nothing was too much trouble for the staff, they sorted out taxi to our cruise terminal. 12 am check out ideal. Will definitely use again.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Ideal for the cruise liners.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 6 Dec 2023
Good Morning, Thank you for your feedback your review is appreciated and we are so glad to hear that you enjoyed your stay here with us at ibis, we are looking forward to seeing you again soon ! kindest regards Faye Graham
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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534tom wrote a review Nov 2023
Bristol, United Kingdom14 contributions5 helpful votes
Room was clean and quiet . You have to pay for parking which I wasn’t aware of when booked . It’s kind of in the middle of a retail park - so no neighbourhood to go out to . Can walk to the massive shopping central area in about 15 min . By a main road so can drive there easily . Does the job I suppose and reasonably priced . Breakfast plates are the size of a saucer - guess they don’t want you to eat too much .
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 27 Nov 2023
Good Morning, thank you so much for your review we appreciate your feedback and we love to hear our guests point of view. our plates have a range of different sizes, some if your only fancy-ing toast, and by the cooked breakfast are larger standard plates if your feeling more peckish in the morning ! here at ibis we are more then happy to help when it comes to finding where items are at breakfast. we look forward to seeing you again soon ! Faye
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FellowTraveler780346 wrote a review Nov 2023
Maidstone, United Kingdom2 contributions1 helpful vote
Ideal location for cruise terminal. Helpful staff, rooms find for a night or 2, everything you need. I used their parking for 2 week cruise. Air con/heater very noisy. No problems would recommend and use again. Madi on reception very helpful and friendly organised taxi to port for us.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Had to drive around twice to find parking spot, it was 6pm and I think I got the last place. If...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 26 Nov 2023
Good afternoon, thank you for your review this is valued and appreciated and will be passed onto the appropriate staff that helped you ! we hope to see you again here at ibis kind regards, Faye
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brenda H wrote a review Nov 2023
Hebburn, England, United Kingdom38 contributions24 helpful votes
Booked via Dayuse as I only wanted somewhere for five or six hours to rest and shower whilst waiting for a late flight departure. I booked in at 10am as per my reservation, paid for the room and given my keycard which did not work when I got to the room. Went to reception and my card was re programmed went back to room and it worked. I put the do not disturb sign on the door. From then on I got no rest as this must be the noisiest hotel ever. The housekeeper knocked on the door, and I explained to her I did not want to be disturbed that’s why the sign was on the door, then a rather “forthright” young lady disturbed me yet again saying they did not have a name for this booking. If a hotel has a problem with their reception do not put the onus on the guest to solve their inadequacy and disturb their stay despite a dnd sign on the door. Don’t think I will bother Ibis hotels again and a comment will be forwarded to Accor head office.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Bring earplugs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ibis Team Leaders, Guest Services / Front Office at ibis Southampton Centre Hotel
Responded 26 Nov 2023
Good Morning, I'm sorry to hear you did not have an enjoyable stay here at ibis, safety and security is top of our list at ibis and unfortunately on this circumstance the staff needed to acknowledge who was in the room, we understand how frustrating this could've been and please accept our sincerest apologies for the inconvenience this may have caused. your feedback on this occasion is valued and we thank you dearly for passing this back to ourselves so we know where to make our improvements. kindest regards, Faye Graham
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£49 - £102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor hotel southampton centre
LOCATION
United KingdomEnglandHampshireSouthampton
NUMBER OF ROOMS
93
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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IBIS SOUTHAMPTON CENTRE HOTEL - Updated 2024 Prices & Reviews

Frequently Asked Questions about ibis Southampton Centre Hotel
Which popular attractions are close to ibis Southampton Centre Hotel?
Nearby attractions include Elusion Escape Rooms (0.2 miles), Big Sara (0.3 miles), and The Guitar Store (0.3 miles).
What are some of the property amenities at ibis Southampton Centre Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at ibis Southampton Centre Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at ibis Southampton Centre Hotel?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to ibis Southampton Centre Hotel?
Conveniently located restaurants include The Mayflower Village, The Real Greek - Southampton, and Marco's Bar-Ristorante-Cicchetti.
Which languages are spoken by the staff at ibis Southampton Centre Hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Russian, Polish, and Hungarian.
Are there any historical sites close to ibis Southampton Centre Hotel?
Many travellers enjoy visiting Tudor House and Garden (0.5 miles), Eling Tide Mill Experience (3.0 miles), and Holy Rood Church (0.6 miles).
Is ibis Southampton Centre Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.