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Novotel Southampton

  • Free Wifi
  • Pool
  • Restaurant
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1,575 Reviews from our TripAdvisor Community

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Showing 1,460: English reviews
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Haywards Heath
Reviewed yesterday NEW

I have stayed in this hotel many times now and whilst certain parts of the hotel may be a little dated, we always enjoy it. The welcome is always friendly with many staff recognising us. The rooms are comfortable with all the expected fittings and facilities. we were upgraded to an Executive room which provides extras like complimentary fruit and...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Robert M
St Ives, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 January 2017

Situated very close to Ikea and on site with two Ibis hotels at the same location Safe convenient parking on site at an extra charge of £8 per night Really warm friendly welcome at reception from Simone, very helpful and informative Bright airy spacious reception area Lifts to all floors Nice big bed in the room, which was clean and...

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Helpful?
Thank Bobalobajob
About Hotel's Favourite Review
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, This is with satisfaction we are receiving your great feedback. I am very happy to see you had a great time with us and we hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Devon, UK
Reviewed 4 days ago NEW

Off hand attitude at check-in. Room set up for one instead of the three on the reservation which meant shortage of towels, toiletries, tea-making supplies, etc. Breakfast was fiasco with long wait for replenishment of food at buffet and no pastries. Then tried to overcharge on departure. Hard to imagine what else they could have got wrong for a one...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank StubbyDevon
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear guests, Thank you very much for your stay and the feedback. This is with feedback like this we can improve. I am sorry to see our service was not to your satisfaction, please accept my full apologies. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Mollymook, Australia
Reviewed 5 days ago NEW

We stayed here prior to a cruise and found it was an ideal,value pub.There is a Restaurant attached which is more a Bistro but it is adequate for a basic feed. Beakfast is extra but fair for what you pay,rooms are basic but clean and price is competitive

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Helpful?
Thank ken h
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your stay and your very nice comments. I am glad to see you like the service of the hotel and we hope we will see you again in a near future. Kind regards Patrick Le Henaff General Manager Novotel Southampton

Basingstoke, United Kingdom
Reviewed 1 week ago NEW

About 9 mins walk through West Quay retail park from Southampton central station which made it appealing as we did not take a car for this trip . TGI Friday's eating place next door as well as McDonald's . Huge John Lewis , Asda , Dunelms Halfords Brantano and Matalan as well as many others on the retail site ....

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Helpful?
Thank hampshirefamily2015
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Marta Koman Food and Beverage Manager Novotel Southampton

Colchester
Reviewed 1 week ago

A really nice hotel. I've used the hotel for years for meeting rooms but this was the first time I've stayed. Welcome was great and check in was swift. The room was lovely, even if dated in a few areas. I never tried the restaurant or the leisure facilities. Comfy bed and nice range of toiletries. A bit of a...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank davidlA4148SH
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear David, Thank you very much for your recent review following your stay with us. It is great to hear from one of our regular guest here on Tripadvisor. I am glad you had a pleasant stay and your room met with your expectations. I am sorry about your check-out experience; please allow me to express my sincerest apologies. I...

London, United Kingdom
Reviewed 1 week ago

Could be so much better, not up to Novotel standard. Checking was slow, as if they were doing me a favour. Not informed about the gym or pool or restaurant . What I like about Novotel, is the late check out. Midday. However, the maid knocking th door at 09:45 rather speeds up the check out process!! It was a...

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Helpful?
Thank James W
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear James, Thank you very much for your constructive feedback. This is with feedback like this we improve our service. I am sorry if the checking was slow and if housekeeping staff knock on your door too early. Please accept my apologies. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Chelmsford, United Kingdom
Reviewed 1 week ago

Lots of stays at this hotel on business. Probably best ranked as 'average' as it is hit or miss on whether you will get a decent room or not. The staff are great and the reception and bar area is nice, but it's the rooms that let this hotel down. There are some good rooms, but I've had loads where...

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Helpful?
Thank stevewood30
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Steve, Thank you for your stay and your constructive feedback. I am sorry to see you unhappy and please accept my apologies for this. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Sheffield, United Kingdom
Reviewed 1 week ago

I've stayed at the Novotel for work twice now, and based on the experience of this hotel, I am now a loyal Novotel customer. Travelling for work is not always a pleasant experience but when the hotel is as good as this, it makes it easy and comfortable. The hotel is a stones throw from the train station. It's easy...

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Helpful?
Thank Plepton
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you for your five star review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Marta Koman Food and Beverage Manager Novotel Southampton

Southend-on-Sea, United Kingdom
Reviewed 2 weeks ago

We just could not fault the welcome, the room, the helpfulness, and especially the restaurant staff. They were particularly friendly and were a credit to the hotel. We particularly liked, having paid for the car park overnight, to be allowed to keep it there while we went out for the day. Marvellous! Thanks you.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank robinbB6486SN
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Robin, Thank you very much for you stay and the great comments showing your satisfaction about the hotel. See you soon. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Elements Restaurant & Bar
Cuisines: Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 

Additional Information about Novotel Southampton

Address: 1 West Quay Road, Southampton SO15 1RA, England
Region: United Kingdom > England > Hampshire > Southampton
Price Range: £64 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and ACCOR so you can book your Novotel Southampton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel
Hotel Style:
#2 Luxury Hotel in Southampton
#5 Green Hotel in Southampton
#6 Business Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Southampton staff and other travellers.
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Questions? Get answers from Novotel Southampton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 205 is opposite lifts”
 of 5 bubbles hampshirefamily2015, 19 Feb 2017 | Read review
“It's a lucky dip”
 of 5 bubbles stevewood30, 17 Feb 2017 | Read review
“to get value for money, do not book executive as it does not exist at this hotel”
 of 5 bubbles angelamag2015, 4 Feb 2017 | Read review
“Don@t book one looking at the police station - sirens all the time”
 of 5 bubbles 931mrr, 3 Feb 2017 | Read review
“Rooms on IBIS hotel side are quite. The other side could be little noisy due to motorway.”
 of 5 bubbles 634neerajd, 1 Feb 2017 | Read review
5 of 5