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Highfield House Hotel

Traveller (35)
Room & Suite (36)
Dining (7)

About

Location
Cleanliness
Service
Value
Highfield House Hotel extends not just a fantastic hospitality towards you, but also a great accommodating environment with modern rooms, shower and flat screen TV’s. Located conveniently in the suburb of Portswood, Southampton, the Highfield House Hotel stands not quite far away from the city’s major sights. The site offers free parking along with free Wi-Fi in the hotel lobby and inside all rooms. The property is located just under 2 miles from Southampton City Centre, within easy access of the two M27 and M3 motorways nearby.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast Available
Conference Facilities
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Safe
Business
HOTEL CLASS

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
31Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
640Reviews
78Photos
10Q+A
100Room tips
Traveller rating
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  • 28
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Popular mentions
Have stayed here a couple of times when cruising from Southampton. We have parked our carfor 2 weeks on there car park. They will order you a taxi to take you to the port.The breakfasts are very good. Nice and clean place with friendly staff.
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Response from PaulU372, General Manager at Highfield House Hotel
Responded 2 days ago
Dear Dotmack, Many thanks for your positive review. We are delighted that you had a pleasant stay and that you enjoyed our breakfast offering. I will ensure that your positive comments regarding the cleanliness and friendliness of the team are shared with all. which will be an encouragement to continuously deliver. We look forward to welcoming you back again in the future. Kind Regards, Paul Upton | General Manager
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I arranged for a business guest to stay at this hotel, when they were ready to leave I drove them to the hotel and waited outside for a short time while they collected their luggage and then drove them to the station. I thought no more about it until I received a £100 parking
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Response from PaulU372, General Manager at Highfield House Hotel
Responded 2 Jan 2019
Dear Guest, You appear to have posted your review twice under two separate accounts. As explained to your several times, there are over 10 signs in the car park which clearly state that you must register your vehicle in the hotel to prevent being issued with a parking penalty. As you failed to follow the simple instruction, the ANPR cameras automatically issued a penalty. You didn't contact me at the hotel until after you had paid the penalty and therefore, gave the hotel no opportunity to assist you due to your own error. I have cancelled the ticket for you and arranged for a refund, therefore, I don't really understand how you consider this to be unhelpful. We appreciate the feedback.
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I stayed here for one night on a business trip. I would say it was reasonably good value at £66 for a night including breakfast and at that price I wouldn't expect great luxury. My double room was small (sloping ceiling meant I couldn't sit up in bed to read), but clean. The
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Response from PaulU372, General Manager at Highfield House Hotel
Responded 11 Dec 2018
Dear Guest, Thank you for your genuine, detailed review. I was pleased to read that you had a good overall stay and that you found your room to be of good value. We pride ourselves on being the most competitive rates within the area, therefore, it's positive to read that you found your room good value. We hope that we are able to welcome you back again in the future. Kind Regards, Paul Upton | General Manager
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We all ways stay here but must say this time the room was very dusty which is not good for me as l suffer from asthma. This time we also found to very friendly staff which as lovely, we like staying here as we can take the dogs with us. Hoping to go back next April
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Response from PaulU372, General Manager at Highfield House Hotel
Responded 7 Dec 2018
Dear Jen, Thank you for taking the time to leave a review. I'm sorry that you felt the room was dusty on this occasion. Rest assured, I'll be following up with the housekeeping to ensure that this is addressed. I was delighted that you found the team friendly, your positive feedback will be an encouragement to continue to deliver. We hope to see you again in the future. Kind Regards, Paul Upton | General Manager
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I booked a superior room at the hotel, as my partner and I were coming down to Southampton for a show for the night. I wasn’t expecting anything glamorous, which was fortunate. We stayed in room 105 on the ground floor. The room stank of cigarette smoke that is ingrained into
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Response from PaulU372, General Manager at Highfield House Hotel
Responded 3 Dec 2018
Dear Guest, Thank you for taking the time to provide us with your feedback. Apologies that you were not satisfied with your stay. I'm sorry that you felt the room appeared to smell of cigarette smoke. I'd like to assure you that all of our rooms are non smoking, unfortunately, from time to time, some guests do ignore the regulations and smoke in designated non smoking areas. We do take these types of incidents very seriously and if discovered would apply a smoking penalty charge and leave the room out of service whilst we complete additional cleaning and airing of the room. Our highly sensitive fire alarm will normally be activated in such instances, therefore, any excessive smoking would not go without detection. We appreciate all feedback as it helps us to improve. For future reference, should you not be satisfied with a room that is allocated to you, please speak to reception and they will always be happy to assist by relocating you to a more suitable room. Kind Regards, Paul Upton | General Manager
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Photo provided by managementHighfield House Hotel
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Triple/Family Room
Long black hair dangling from underside of toilet bowl
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I don’t believe they offer parking for the duration of a cruise. The car park is a standard size for a smallish hotel. However, we didn’t ask the question so maybe contact them directly.
1 vote
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Hi there, the hotel does not have a Bar or Evening Restaurant. A selection of bottled drinks may be purchased from reception and there is a neighbouring restaurant and bar. The hotel does have a Breakfast room. Hope this information helps.
0 votes
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20 minutes by taxi (maximum)
1 vote
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Not sure where you call "city centre" but this hotel is pretty central (almost on doorstop of Uni) and about 2.5km from West Quay. Bus stops are very close by.
1 vote
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12
"Request a room on the low floor if stairs are an issue."
"Maybe avoid a room overlooking the car park on week days."
"Suggest you ask specifically for one that meets your needs."
"the rooms at the back are quieter & cooler (north facing)"
"Rooms away from the bar and the street are the quietest. My room was on the ground floor next to the parking lot, and it was quiet."
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PRICE RANGE
US$61 - US$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
highfield hotel southampton
LOCATION
United KingdomEnglandSouthampton
NUMBER OF ROOMS
71
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