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Holiday Inn Express Southampton West

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Holiday Inn Express Southampton West
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771 Reviews from our TripAdvisor Community

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Showing 753: English reviews
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Milton Keynes, United Kingdom
Reviewed 1 week ago

I guess it didn't start well as I realised as I drove up to the hotel that I'd booked the wrong HIE in Southampton but surely they are all equal in the brand... Sadly not... it feels like a cheap motel in the public areas, and the menu is very restricted. The staff are indeed lovely and were very helpful...

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Helpful?
Thank Yvette L
Jurgita G, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review

Dear Yvette Many thanks for taking the time to complete the review of the hotel, I was sorry to hear that your experience was not a great one. We do regular reviews of our menu and we will use the feedback provided on our next review. We do always try to ensure all products are served to each persons liking....

wales
Reviewed 1 week ago

Arrived at 8.30pm, good check in , friendly helpful receptionist. Booked a double room got two single beds...never mind, we're not in the floor. Not the quietest of hotels through the night. 8.15am cleaner enters room to clean...we are still in bed....not ideal(and she was fully clothed) unlike me!!!! Surprise!!!! Breakfast.....well....cold beans, scrambled egg that could be bounced across the...

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Helpful?
Thank tnljh6870
Jurgita G, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review

Dear TNLJH Thank you for taking the time to complete the review of our hotel, I was sorry to see you didn't enjoy the breakfast and that the food was not hot. We have been working on a new breakfast offer and this is starting in April, so on your next visit you will see an improved offer. We look...

Swansea, United Kingdom
Reviewed 1 week ago

Good hotel conveniently located just off the M27. Good base for local tourist attractions but, other than a pub/restaurant just over the road, there is nothing else in the immediate vicinity in the way of local shops etc. Staff here, as across the entire Holiday Inn range, are friendly and polite. At check in, a mix up with our booking...

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Helpful?
Thank seaibiza
Jurgita G, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review

Dear Seaibiza Many thanks for the kind review of our hotel, we were so glad to see you had a lovely stay with us and we welcome you back anytime. We look forward to your return Thanks Paul Willliamson Guest Service Manager

Greven
Reviewed 1 week ago via mobile

Stay in this hotel after a long meeting day on the way to south west U.K. Checked in after 11:00 pm Recognized as spire fast checking Breakfast in the morning was quite pure - compared to other Expres location in U.K. But overall a recommendation

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Helpful?
Thank JacDab
Jurgita G, Manager at Holiday Inn Express Southampton West, responded to this review

Dear JacDab, Thank you for being IHG Rewards Elite Spire member and taking the time to review our hotel. We are happy to read that overall you had a great stay with us and we are looking forward to welcoming you back to our hotel and try our new breakfast which is coming on 10th of April Kind regards, Jurgita

Skegness, United Kingdom
Reviewed 1 week ago

We have stayed at this Holiday Inn Express several times over the last few years and each time we have been treated with the utmost courtesy. If there has been a problem, it has always been resolved promptly. Our last stay was for a sad occasion (my Mother's funeral) and ALL the staff could not have been kinder. They even...

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Helpful?
Thank 64MaryAnne64
Jurgita G, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review

Dear Mary Thank you so much for the lovely review, I know I speak for the team when I say thank you for being such lovely guests. We will always have a room here for you if you wish to visit again. We look forward to welcoming you back, Take care Thanks Paul Williamson Guest Service Manager

Coventry, United Kingdom
Reviewed 1 week ago

Only stayed for a night, very comfortable, and clean Free wi-Fi, wonderful shower. The staff were extremely helpful couldn't do enough for you. I was on the ground floor which was very quiet no overhead noise. I would definitely recommend this hotel, the breakfast consisted of a wide choice, cereal, fruit, yogurts, the hot food was hot, cannot find any...

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Helpful?
Thank noeleensmith1954
Jurgita G, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review

Dear Noeleen Many thanks for leaving the lovely review of our hotel, we were glad to see you had such a nice stay and we look forward to welcoming you back again soon. Thanks Paul Williamson Guest Service Manager

Birmingham, United Kingdom
Reviewed 2 weeks ago via mobile

So the hotel itself was quite nice. Very friendly and welcoming staff.. We are a family of 4, so had a family room with an additional sofa bed which wasn't the greatest, quite uncomfortable really.. It's a pretty standard holiday inn express, but the thing that shocked me the most was the fact that there was literally no meat at...

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Helpful?
Thank mbening
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear mbening, Thank you for taking the time to review our hotel. Firstly we are happy that you enjoyed your stay with us overall, but would like to apologise for any short falls you may have encountered during your stay. Just so you are aware, our breakfast is changing in April and we will be adding bacon to our hot...

UK
Reviewed 2 weeks ago via mobile

This was our 2nd time staying at this hotel. We were visiting Peppa Pig world, like we did the time before we stayed. We are a family of 2 adults and 2 children. The rooms are cosy and clean, the beds are very comfortable and it feels spacious. Breakfast is really lovely. The staff at this hotel are absolutely brilliant....

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Helpful?
Thank UKBelle
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear UKBelle, Thank you for taking the time to review our hotel. We are so happy that we have created a benchmark for the rest of the of the Holiday Inn Express' and i'm sure that all will be as great as ours, and i will pass on your kind words about the hotel and staff to the rest of...

Swansea, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here for one night with a 3 year old and 4 year old. The hotel was warm and welcoming. Excellent staff at check in and during breakfast. Helpful, efficient and professional. The room was clean and decent. The kids were on a sofa bed which was ready made up for us on arrival. The room (and whole hotel) seemed...

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Helpful?
Thank Abster_travels
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Abster_travels, Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay with us here at the Holiday Inn Express Southampton west. We will pass on your kind words about the staff to the rest of the team. Also, we are happy that you liked the children's cutlery too. We hope...

London, United Kingdom
Reviewed 2 weeks ago

This hotel was the cheapest hotel with parking, we decided to book for our trip to Paulton's Park! We visited the park in the morning & afternoon, headed over to the hotel at around 4PM. Theres quite ample parking & its slap bang next to the hotel. This hotel is wedged between a motorway & building site BUT this didn't...

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Helpful?
Thank Kayleigh07
Jurgita G, Front Office Manager at Holiday Inn Express Southampton West, responded to this review

Dear Kayleigh07, Thank you for taking the time out of your day to review our hotel. We are glad that overall you enjoyed your stay with us. But would like to apologise for any shortfalls you may have encountered during your stay. We hope to welcome you back in the very near future. Kindest regards, Greg C Duty Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Southampton West staff and other travellers.
16 questions
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Lookout Mountain, Georgia
8 months ago
Wellingborough, United Kingdom
11 months ago

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Questions? Get answers from Holiday Inn Express Southampton West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the car park are a quieter, away from the M271 but the soundproofing is better now”
 of 5 bubbles 64MaryAnne64, 17 Mar 2017 | Read review
“Only had a room on ground floor, very quiet.”
 of 5 bubbles noeleensmith1954, 16 Mar 2017 | Read review
“The bar is expensive”
 of 5 bubbles srabthacker, 28 Feb 2017 | Read review
“Any all same”
 of 5 bubbles Bruce_Foodie, 12 Feb 2017 | Read review
“No preference to rooms as I think they are all the same, ours was next to the motorway but you couldn't hear the traffic.”
 of 5 bubbles E8220JQkarenh, 16 Jan 2017 | Read review
5 of 5