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Best Western Plus Dover Marina Hotel & Spa

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Traveller (412)
360
Panoramas (12)
Dining (77)

About

Location
Cleanliness
Service
Value
The new 85 room Best Western Dover Marina Hotel is set in a Georgian Terrace building and commands stunning views across the Dover seafront with the famous Dover castle in the background. It is centrally located just a few minutes from the Ferry and Cruise terminals and 5 minute walk from the town centre, the hotel facilities include Free W-ifi, two Marco Pierre White Restaurants - Mr Whites English Chophouse and Wheelers Fish & Chips, , Bar & Lounge, and Coffee Shop serving Breakfast and Starbucks Coffee and the Waterfront Spa offers a range of Beauty Treatments, Manicure, Pedicure and Massages. Our guest bedrooms now have air conditioning and the bathrooms are being renovated and adult hotel guests have free use of the Gym, sauna, steam room and jacuzzi in the Waterfront Spa
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Property amenities
Free Parking
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
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Room features
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Marina View
Great View
HOTEL CLASS
Hotel links
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Location

Full view
91Great for walkers
Grade: 91 out of 100
28Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
1,461Reviews
833Photos
16Q+A
100Room tips
Traveller rating
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Popular mentions
My partner and I stayed at this hotel before leaving for France the next morning. Check in etc was easy despite us checking in after midnight. We then got to our room to find it freezing cold and with half eaten biscuits etc in it. As it was very late we decided to leave it
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Response from bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa
Responded 2 days ago
Dear Guest, Thank you for taking the time to write such an extensive and in-depth review - your feedback is really valuable to us. Your comments are concerning to hear. We would like you to contact us so that we may discuss this further, and seek a way of rectifying the situation... Best wishes, Suresh Abbas General Manager
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Must say the atmosphere was nice, but we sat by the window bit cold, the food was very good, the service was poor, they need more experience, they couldn't open a bottle of wine we had to poor our own water as well as opening it, bit picky but you expect better, we had to as for
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Response from bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa
Responded 3 days ago
Dear Rachel, Thank you for taking the time to post a review on TripAdvisor regarding your recent visit to Mr Whites English Chophouse at Best Western Dover Marina Hotel. Please accept my sincere apologies that we did not meet your expectations on this occasion. We appreciate your valuable feedback about your overall experience, Please be assured that I will share your feedback with our Food & Beverage management team for an immediate follow up. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service Thank you once again, we very much hope to have the pleasure of welcoming you back soon. With best regards, Suresh Abbas General Manager
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So much potential at this hotel! Great location, spa facilities and therapists are really professional. Room was a good size, comfortable bed and an amazing sea view. Unfortunately the building is in a bad state or repair with a big leak through the corridor ceiling/lighting
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Review collected in partnership with Best Western
Response from bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa
Responded 5 days ago
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager
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We stayed in one of the newly refurbished deluxe rooms with an uninterrupted view across the English Channel, which was amazing. The room was very well furnished, the bed was massive and so comfortable and the bathroom was beautifully done with a big rain shower and a free
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Response from bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa
Responded 5 days ago
Dear Duchess, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager
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The Best Western Hotel was originally The Churchill Hotel on the seafront Dover. This Hotel as been refurbished to an extremely high standard and the Restaurant etc now comes under the auspices of Marc Pierre White one of our highly acclaimed and brilliant Chefs. The culinary
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Response from bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa
Responded 1 week ago
Dear Margaret, Wow, thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you during your visit to Mr Whites English Chophouse. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager
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Professional photo exclusively commissioned by TripAdvisorBest Western Plus Dover Marina Hotel & Spa
The Single Room at the BEST WESTERN PLUS Dover Marina Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorBest Western Plus Dover Marina Hotel & Spa
The Double Room at the BEST WESTERN PLUS Dover Marina Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorBest Western Plus Dover Marina Hotel & Spa
The Superior Room at the BEST WESTERN PLUS Dover Marina Hotel & Spa
Photo provided by managementBest Western Plus Dover Marina Hotel & Spa
These were the pants found under our bed
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Hi, There are a few Fish & Chip shops in the Dover Town, which is only about 5 - 10 minutes walk from the hotel. Best Regards,
0 votes
Yes it is. 12-15 minutes
1 vote
no charge for early check in if I remember. don't know about the pregnancy massages ;)
0 votes
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"Ask for a sea view, well worth it."
"1st floor rooms with a balcony would be a good start"
"ask for a room overlooking the harbor"
"There are rooms with a view of the water, for a higher cost. The quality of the rooms is underwhelming."
"302 small twin room with a great view"
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PRICE RANGE
US$55 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western dover marina hotel doverbest western dover marina hotel and spa
LOCATION
United KingdomEnglandDover
NUMBER OF ROOMS
85
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