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The Tunbridge Wells Hotel

58 The Pantiles, Royal Tunbridge Wells TN2 5TD England
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Traveller (144)
Dining (44)
Room & Suite (11)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#9 of 14 hotels in Royal Tunbridge Wells
Location
Cleanliness
Service
Value
A boutique hotel in the historic heart of Tunbridge Wells
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Property amenities
Free internet
Wifi
Bar / lounge
Restaurant
Breakfast available
Outdoor dining area
Conference facilities
Non-smoking hotel
Wine / champagne
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Room features
Housekeeping
Room service
Flatscreen TV
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English
427Reviews2Q+A100Room tips

Reviews
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Carly J wrote a review Dec 2023
1 contribution
My Mother, two children and I are sat in the restaurant as I write this. I am so upset with our NYE dinner I felt I had to do the review as I sat here freezing cold. After laying over £500 for a below average dining experience under rhe impression we would have an excellent experience we have been left cold with our table in the hallway opposite the front door. Which is now fully open to the public ! Absolutely chocked. Expensive and not worth the penny to be freezing while we ate food that was mediocre! I'll not come again. Although a glass of fizz was offered to compensate! It's inexcusable!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don't book nye here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Traveler326375 wrote a review Sept 2023
11 contributions4 helpful votes
The negative reviews are a little unfair about this hotel. It's an old building with quirky features such as angled walls snd steep stairs but that just added to the charm. Staff were very friendly and breakfast was really tasty. The location was great, parking across the road was fine, and reception were very helpful in giving us directions in the local area. We were there for a local wedding but would definitely return to get to know tunbridge wells a bit better as this was lovely too.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: We had a room on 5th floor, there's no lift and it took a while to get our breath back having...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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The Halls 1974 wrote a review Sept 2023
17 contributions6 helpful votes
A lovely hotel in Tunbridge Wells at the top of the Pantiles. Nice rooms, breakfast was excellent, and I was lucky enought to be there for Thursday night jazz night which was fabulous. But most importantly the staff are the best! Mia and Charlotte and the rest of team are simply awesome. I'd definitely recommend visiting.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Just enjoy the ambience of the Pantiles.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MinallUK wrote a review Aug 2023
Wendover, United Kingdom377 contributions126 helpful votes
We had an comfortable and pleasant stay, with a well appointed room, with a nice bathroom. Obviously a very popular hotel for short stays, in a attractive area of Tunbridge Wells, close to restaurants and shops. Also parking is available, not too far away, but not outside the hotel.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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1234 wrote a review Aug 2023
9 contributions7 helpful votes
This hotel looked gorgeous from the website but turned out it was tired and a bit tatty in real life. Not the lovely experience we had hoped for. We booked a Standard Double and while the bathroom was spotless, the bedroom was cramped and the carpet hadn't been vacuumed properly - there was a contact lens beside the bed. The bed was very comfortable but the pillows felt old and thin. The light shining through the gaps around the door from the hallway was so bright it kept us awake. We had to block it out as best we could with the bedspread. Everything felt like it needed a lick of paint and an update. The staff weren't particularly welcoming or attentive. It felt a bit like we'd booked a room above a pub.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: If you want hotel service, don't stay here. This is more like a B&B without the breakfast included.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jane G wrote a review Aug 2023
Brighton, United Kingdom155 contributions36 helpful votes
The hotel was very good but we had to pay for two nights because we couldn't get a refund for the night that we had to cancel. Also, we were told where to park but we were supposed to have put our VRN in the iPad at the front desk, This the manafger failed to tell us so I now have to pay £100 PCN. I contacted the hotel twice but they didn't respond.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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An_Old_Burian wrote a review Jul 2023
Norwich, United Kingdom1388 contributions469 helpful votes
We were not staying at the hotel but called in for drinks - and a snack but were told the kitchens were closed although it was only early afternoon and still busy. We had a drink - service was pretty slow - before moving on
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nicola B wrote a review Jul 2023
1 contribution1 helpful vote
This was an expensive yet dispiriting stay. Lumpy bed, noisy room, sticky bathroom floor but the most unbelievable part of it was being shouted at by the manager for asking for the sofa bed to be turned back into a sofa so my child could sit on it in our room. He was a really quite unpleasant and threatening human being who does not belong in customer service. The place was overstaffed but poorly run, our pillow had a stain on it and the staff really had a lack of pleasantries. It felt at points like we're were staying in a nightclub, banging doors and noise. Honestly wished we'd stayed at home. Would under no circumstances every visit again. And I suggest you don't either!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don't go! It's a really expensive unpleasant experience
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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brian_owen1 wrote a review May 2023
Royal Tunbridge Wells, United Kingdom5 contributions2 helpful votes
Great Gin Festival on the Pantiles spoilt by rude staff at TW Hotel. Sat down at a table outside and asked to order drinks to be told that we can't just sit down where we fancy. I asked why not as there were at least two empty tables? Then told sarcastically we had to queue and can't just sit where we liked. I said that's fine but as we were not aware no need to be rude about it. No hint of an apology so took our custom elsewhere. As residents of TW we will not be returning.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Very central if you want to be close to the vibe but customer service is lacking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Stay64102104233 wrote a review May 2023
1 contribution
We paid £5 in order to access the restaurant on one of the Jazz on The Pantiles evenings. The menu was a set price of £29 with most dishes having supplements (steak supp. £17). The starters were ok except for the soup which appeared be made of packet soup with too much water. The main course of portobello mushrooms was actually 4 medium mushrooms with a smear of marmite(?) and a bit of tahini type spread. There was literally nothing else on the plate. The belly pork had a bean mush with no flavour and no accompaniment either. With 2 glasses of wine and 3 no alcohol beers, our bill came to £190. A complete and utter ripoff.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Don’t bother eating there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£76 - £109 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandKentRoyal Tunbridge Wells
NUMBER OF ROOMS
20
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE TUNBRIDGE WELLS HOTEL - Updated 2024 (Royal Tunbridge Wells)

Frequently Asked Questions about The Tunbridge Wells Hotel
Which popular attractions are close to The Tunbridge Wells Hotel?
Nearby attractions include Tunbridge Wells Forum (0.10 miles), Chapel Place (0.1 miles), and The Pantiles (0.02 miles).
What are some of the property amenities at The Tunbridge Wells Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and room service.
What food & drink options are available at The Tunbridge Wells Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Tunbridge Wells Hotel?
Conveniently located restaurants include Casa Da Claudia, Lagodicomo Bar & Restaurant, and The Old Fishmarket by Sankey's.
Is The Tunbridge Wells Hotel located near the city centre?
Yes, it is 0.4 miles away from the centre of Royal Tunbridge Wells.
Are there any historical sites close to The Tunbridge Wells Hotel?
Many travellers enjoy visiting Penshurst Place & Gardens (4.6 miles), Groombridge Place - Enchanted Forest & Gardens (3.0 miles), and Dunorlan's Chalybeate Spring (1.3 miles).