Castle Green Hotel in Kendal, BW Premier Collection
Castle Green Lane, Kendal LA9 6RG England
3 people are viewing this hotel
US$127
US$128
Get rewarded with One Key
US$124
PricelineUS$127
Trip.comUS$128
travelup.comUS$128
View all 13 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Full view
View all photos (885)885
Room & Suite (327)
Dining (76)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#12 of 70 hotels in Kendal
Location
Cleanliness
Service
Value
Travellers' Choice
Four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, exquisite restaurant, Pub on our grounds, health & fitness club and 99 bedrooms including two Herdwick Suites, four executives and seven balcony rooms overlooking Kendal Castle & Lakeland Fells. Managed by Legacy Hotels & Resorts.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Head massage
Manicure
Massage
Pedicure
Steam room
Baggage storage
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
Location
42Car recommended
Grade: 42 out of 100
136Restaurantswithin 5 miles
54Attractionswithin 5 miles
Castle Green Lane, Kendal LA9 6RG England
Getting there
Car HireSee all Kendal car hire
2659Reviews31Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 1,616
- 694
- 224
- 85
- 40
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Quite a few problems during our stay. Room safe was broken and we had to move rooms from 161 to 261.. Had to go looking for room towels, water, biscuits. Room was frozen and took ages to heat. Carpet in 261 had a big black mark on it. Found it very difficult to order food at night from the bar menu as they stopped taking orders at 7.15. This was due to the chef being"maxed" out as informed by the restuarant manager. Eventually they took an order but said it could be 40 mins wait. After 1 hr 15mins food still hadnt arrived. Cancelled our order and got a refund instead. Went to bed hungry. Drinks are expensive too. Left our room on Saturday morning at 9am to visit Keswick. When we returned at 5 pm our room heating had been turned off and it was an ice box. Took hours and hours to heat it up again. Only positive during our stay was that breakfast was good, but plates are way too small to accommodate many buffet items if you like your chuck. We've had many good stays at this hotel in the past but on this occasion it fell well short of its usual standards. I get the impression staffing levels don't meet the hotels needs to the detriment of its customers.…
Read more
Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Getting food as and when you want could be a problem
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 6 days ago
Many thanks once again for your feedback, Mr Wilson. So sorry that you didn't enjoy your whole stay. It was certainly a busy Christmas party weekend. With regards to 'small plates' at breakfast, its a self service buffet so please feel free to go back to it, if you would like a little more. Kind regards Robert Glashan General manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travelled to castle green 24 th November for 2 nights .. absolutely beautiful hotel .. from the moment we got there we were greeted by a lovely lady on reception who was very welcoming .. our room wasn't quite ready as we were far too early , so we went to Alexandra’s for lunch and that was just amazing , great friendly staff .. once checked in we were then greeted by the general manager Robert who was warmly welcoming and advised us on our walk we were doing the next day .. Our room was just beautiful! A lovely balcony which was a nice surprise !! The hotel had a very warm ,cosy , welcoming feel , We went to the pool and that was so warm , I didn’t want to leave it !! Food in the restaurant was gorgeous , I had the mushroom tart and the waitress explained it was new to the menu , fully recommend ! Breakfast Sunday morning was super busy but the staff coped well and very polite with it too .. all round a lovely wholesome stay at castle green and Thankyou very much to every single member of staff , nothing was too much trouble for anyone !! Fully recommend!! …
Read more
Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 6 days ago
Many thanks for your feedback which is greatly appreciated. We are delighted that you enjoyed your time with us and look forward to welcoming you back in 2024! Kind regards Robert Glashan General manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a standard twin room for one night arriving early evening The room 128 was very comfortable, bathroom sparkling clean , beds very comfortable and the temperature just right . Breakfast was plentiful and excellent , coffee served in a pot enough for 4 large cups . Staff were efficient and helpful. However in the night we both heard a loud humming noise we assumed it was the fan in the bathroom and switched the light off . It was still there and even with ear plugs we could both hear it. Turned out it was the large ventilation chimneys from the swimming pool right outside our window . Consequently we did not get a very good nights sleep . We mentioned it a reception on check out and she said the standard twin room are all in that area and shrugged her shoulders.
Read more
Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Standard twin rooms are near the ventilation , which hums all night, from the swimming pool ,
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 1 week ago
Many thanks for your review and sincere apologies for the disturbed night. We will review, I presume that there must be a fault. Sincere apologies Rbert Glashan General manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for a two night trip during my visit to the Kendal Mountain Festival, the hotel is perfectly located for access to Kendal town centre. Great facilities, friendly and helpful staff, a really great stay and I'll certainly book again for next year's festival.
Read more
Review collected in partnership with Best Western
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 1 week ago
Many thanks, John S. Delighted that you had a great weekend with us celebrating the Mountain Film festival and hope to see you again next year. Kind regards Robert Glashan General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at the hotel in the early evening after a nightmare of a 7 hour drive and all we wanted was a shower, a drink and good food, Our room was very nice and warm and the bathroom was very pleasant so that ticked number one on our list. We decided to eat in Alexanders pub on site and were quickly dealt with and shown to a table by the barman, who was very attentive. After having a drink we ordered our meals, both of us having the Cumberland sausage, mash and veg. Unfortunately, when they arrived we were both disappointed. The sausage and mash was surrounded by a deep moat of oily salty gravy with bits of veg floating in it and although the food was okay, the state and amount of the gravy spoilt it for us. Perhaps having gravy on the side would be an idea? After we'd finished, my wife ordered dessert which was served by the barman who had originally taken our order. He had obviously just been on a cigarette break, as the smell of tobacco smoke from him was very unpleasant to say the least. Breakfast next day was superb and more than made up for the evening meal and it was a delight to sit and look out on the beautiful gardens and bird life.…
Read more
Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 1 week ago
Many thanks for your constructive comments following your recent stay with us. Really appreciated and will be shared with Ben and the kitchen team in Alexanders so that we implement change immediately. We hope to have the pleasure of welcoming you back Kind regards Robert Glashan General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A birthday treat for my wife, stopping Thursday and Friday night. Executive king room gave us plenty of space with a very nice bathroom. Disappointing that there was no table for drinks when sat on the sofa, though more disappointing that despite running the air-con at 28 degrees the room did not warm up, (reported to reception but not resolved). The restaurant and bar served very good food, however the restaurant was a little pricey. Friday evening in the bar was cold, with another guest commenting about it being chilly. Restaurant no better that evening with another guest leaving the restaurant and returning having donned a pullover. On the plus side all of the staff were friendly and polite, particularly the housekeeping team.
Read more
Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 3 weeks ago
Thank you for your review of your stay with us. We will resolve the heating issues in your bedroom and the public areas. Hope to see you again Kind regards Robert Glashan General manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful surroundings. I arrived in the dark and found the Staff very attentive.The food was exceptional standard and good value for money. My wife has very high standards and this is somewhere I would feel happy to take her too. Highly recommend.
Read more
Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 3 weeks ago
Many thanks for reviewing your recent stay with us. Delighted that you enjoyed your stay and hope you will return. Kind regards Robert Glashan General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just enjoyed a 3 night stay at Castle Green. The room was immaculate. We stayed in a family suite and found it to be extremely comfortable. The breakfast was delicious and the staff in the restaurant were attentive and very friendly. In fact the staff throughout the hotel were very welcoming and accommodating, and they were excellent with the children. We ate in the Greenhouse restaurant one evening and the food was exceptional and very fairly priced for the quality. I could not pick a single fault with the overall experience and would recommend it without any reservation.
Read more
Date of stay: October 2023Trip type: Travelled with family
Room Tip: Excellent parking
Lots of seating in the restaurants
Classy but very child friendly
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 3 weeks ago
Thank you very much for your review and we look forward to seeing you again. Kind regards Robert Glashan General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were welcomed with a smile and friendly attitude! Room wasn’t ready so had a bite to eat and the receptionist came to find us to say room was now ready! Upon entering room was warm, clean and views of garden lovely! We ate in Greenhouse restaurant which was excellent! All in all a delightful stay! We will be back!
Read more
Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 3 weeks ago
Many thanks for taking the time to review your stay with us. We hope to have the pleasure of welcoming you back. Kind regards Robert Glashan General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan Forster wrote a review Oct 2023
Moreton-in-Marsh, United Kingdom14 contributions16 helpful votes
We have stayed at this hotel many times and always had very good service. The rooms are of various sizes but the Executive Suites are superb, the other rooms more than adequate. The food in the restaurant has varied in quality lately but was very good on the last visit- imaginative and well presented. The reception staff are generally very efficient and friendly.
Read more
Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robert Glashan, General Manager at Castle Green Hotel in Kendal, BW Premier Collection
Responded 4 weeks ago
Thank you for your feedback following your recent stay at Castle Green. Your comments are shared with the team and I can advise that Alexanders has a new menu in November and the Greenhouse menu changes in January under our new Executive Head Chef, Carl Semple. We look forward to welcoming you back Kind regards Robert Glashan General manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$119 - US$148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western kendal, hotel castle green kendal, kendal best western
FORMERLY KNOWN AS
Castle Green Hotel in Kendal, Best Western Premier Collection
LOCATION
United KingdomEnglandCumbriaLake DistrictKendal
NUMBER OF ROOMS
99
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCASTLE GREEN HOTEL IN KENDAL, BW PREMIER COLLECTION - Updated 2023
Frequently Asked Questions about Castle Green Hotel in Kendal, BW Premier Collection
Which popular attractions are close to Castle Green Hotel in Kendal, BW Premier Collection?
Nearby attractions include Wreay Syke Alpacas (2.1 miles), Lake District National Park Guided Walks (1.0 miles), and Levens Hall (4.9 miles).
What are some of the property amenities at Castle Green Hotel in Kendal, BW Premier Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Castle Green Hotel in Kendal, BW Premier Collection?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Castle Green Hotel in Kendal, BW Premier Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Castle Green Hotel in Kendal, BW Premier Collection?
Yes, free parking is available to guests.
What are some restaurants close to Castle Green Hotel in Kendal, BW Premier Collection?
Conveniently located restaurants include Pedro's Casa, Thai Kitchen In Lakeland, and Cafe Olive Kendal.
Are there opportunities to exercise at Castle Green Hotel in Kendal, BW Premier Collection?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Castle Green Hotel in Kendal, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Castle Green Hotel in Kendal, BW Premier Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Castle Green Hotel in Kendal, BW Premier Collection?
Many travellers enjoy visiting Levens Hall (4.9 miles), Sizergh Castle (3.4 miles), and Kendal Parish Church (1.0 miles).
Does Castle Green Hotel in Kendal, BW Premier Collection have any great views?
Yes, guests often enjoy the city view available here.