North Lakes Hotel & Spa
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North Lakes Hotel & Spa

Traveller (624)
Standard
Room & Suite (114)
Dining (87)

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About

4.0
#6 of 9 hotels in Penrith
4.2 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.7 of 5 bubbles
Value
The traditional hunting lodge style of the North Lakes Hotel & Spa, Penrith reflects the rugged beauty of the Lake District. Local stone, natural wood and open log fires create a genuine 'away from it all' environment in this exclusive 4-star resort hotel. FYR Grill is a unique experience as the chefs grill the finest steaks and fish on an open fire in the AA rosette restaurant. The fabulous spa has a 12m pool, with spa treatments, gym, hot tub, sauna and steam rooms. Outside the team tend to bug hotels and bee hives in the herb garden, and there’s even a dedicated pooch area for your four-legged friends. Part of The House of Daniel Thwaites collection.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour front desk
Laundry service
Ironing service
Room features
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
4.0 of 5 stars
HOTEL STYLE
Hidden Gem
Modern
Languages Spoken
English, Romanian

Location

Ullswater Road, Penrith CA11 8QT England
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Carlisle Lake District Airport
19.6 mi
See all flights
Newcastle Airport
50.2 mi
See all flights
1,712Review29Q+A100Room tips

Reviews
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Detailed Reviews
Yvie A wrote a review Jul 2020
1 contribution
5.0 of 5 bubbles
We arrived 22/7/20 for 2 nights. Reception very efficient and friendly. Hotel gorgeous and exceptionally clean. Room very modern and clean the bed was very comfortable with fresh crisp bedding.
The restaurant was very modern and very clean with delicious value for money food I recommend the burger it’s the nicest burger I’ve had ! The staff are very helpful and friendly especially Laura. Nothing was to much trouble she engaged in conversation as well as giving a 5 * service. The staff regularly sanitized there hands between serving food and cleaned menus with sanitized wipes between customers. Would defiantly come back would highly recommend
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Vincent, General Manager at North Lakes Hotel & Spa
Responded 13 Sept 2020
Dear 419yviea Thank you ever so much for a fabulous 5 star review! I am so pleased to read you had a fantastic stay with us. The burgers in FYR restaurant really are delicious. We hope you are back again soon to enjoy another stay with us. Many thanks Becky Head of Guest Experience
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Ruaridh.W wrote a review Jan 2020
Otley, United Kingdom74 contributions24 helpful votes
5.0 of 5 bubbles
The hotel is located in a very convenient place, just off the junction of the M6 and A66 - however you cannot hear the passing traffic from any of the rooms. Check-in was very easy, the staff at reception were very friendly and we were quickly into our room, the Signature Double. The room was clean, spacious, and well-kept. I'm not too sure of the differences between the cheaper or more expensive rooms, however I'd say the Signature Double was good value for money. We loved 'Daisy the Cow' and the water filter in the corridor, lovely touches.
We took ourselves down to the spa, which was at maximum occupancy, however the spa reception staff made us a hot drink each whilst we waited. Some people didn't appear to understand health and safety regulations but the staff handled everybody professionally and repeatedly apologised for the delay. Once in, the swimming pool was slightly busy but not noisy and the steam room was lovely.
We ate at the in house restaurant that evening. Drinks were slightly pricey, yet typical hotel prices (£9.50 for an Aperol Spritz). We each had the taster table for starter, which we found a fantastic idea and the food on offer was delicious. For mains, we had the signature steak and the chickpea falafal, again delicious, as were the desserts of eton mess and sticky toffee pudding. However, the best part of the meal was the excellent service from our waitress (Ashleigh, I believe) who was really lovely and friendly!
The bed was firm, but very comfortable and the pillow menu is a good addition. We had breakfast delivered to our room the following morning which again was absolutely delicious.
Overall, the experience was wonderful. The room was good value for money at £134, and the food was exquisite, albeit slightly costly. Highly recommended, and in a wonderful location for a walk or two in the northern Lake District.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emlanc728272 wrote a review Jun 2020
Penrith, United Kingdom22 contributions4 helpful votes
5.0 of 5 bubbles
We all very much enjoyed our takeout Sunday lunch for Father’s Day, the food was all absolutely delicious and the ordering process was very well managed and safe. Staff were all very helpful and friendly. Cannot wait to be able to actually visit the restaurant and eat there ! Would highly recommend!!
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Vincent, General Manager at North Lakes Hotel & Spa
Responded 13 Sept 2020
Hello annarobinson0092 I am delighted to hear you enjoyed your take out lunch. Thank you for your support while the hotel and restaurant were closed through Covid. We hope you have managed to visit us since we re-opened Many thanks again Becky Head of Guest Experience
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sa1gon wrote a review Aug 2020
London, United Kingdom1,069 contribution466 helpful votes
5.0 of 5 bubbles
We booked here a but last minute, as our original plans fell through.  However, we loved the place and it was a bit of a find.

We loved the Four Poster Room, it was light and airy. Although this stay was soon after COVID restrictions were being lifted, their system worked well. Thanks to Sophie for contacting me to book in our dinner, breakfast and Spa times. The rooms weren't serviced during the stay but new towels were left outside the door and we could leave the old towels outside in a bag.

George who was working the bar and the restaurant certainly went the extra mile sorting out my drink payment, as my cousin had left money on the bar for me. I was also impressed he had remembered my name from the Afternoon Tea, when he first met me.

If I was being picky I would say the rooms need a safe but regardless we loved the place and we will be back.
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Vincent, General Manager at North Lakes Hotel & Spa
Responded 9 Sept 2020
Dear sa1gon What a lovely review to read! Thank you for taking the time to let us know of your great experience. It really is wonderful to know our team looked after you so well and made the stay even more memorable. Our team members really are the best! We hope to see you again soon Kindest regards Becky Head of Guest Experience
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NJ88 wrote a review Aug 2021
2 contributions
4.0 of 5 bubbles
The location of this hotel is fantastic. Just off the motorway making it so easy to get to with lots of eateries and Penrith itself in easy walking distance. I wish I’d realised earlier that the train station is also a 10-15 min walk away with cheap tickets running up to Scotland. Parking on site is easy to access, free and abundant so I would highly recommend.

The hotel itself looked quaint from the outside but is impressive on the inside. The rustic feel runs through the reception and into the bar and restaurant areas and make for a lovely setting.

When we arrived our room was not quite ready but we were earlier than our allocated check in. Staff at reception were friendly and polite, and took an interest in our journey etc. When we got up to the room, there was a bottle of champagne waiting for us (honeymoon) which was a lovely touch. The room itself was bright and modern with different pillow options available. The room was clean and stocked with everything you would expect including iron, board, hairdryer, safe, a kettle with high quality tea and coffee making ingredients, a fridge and a Lavazza coffee machine with a selection of pods.

We ate in the hotel restaurant for breakfast and evening meal every night (three) and could not have been more impressed. The service was swift and again the staff were friendly and competent. The food was unbelievable, and as a vegetarian there was a lot of choice and a separate vegan menu from which I could choose.

On the second day we booked in for a spa day. The treatment was amazing (85 min D-vine treatment) and again both my husband and I would recommend the treatment options at the spa. The only disappointment we had was that our allocated swim time had been set for 10-12 but we did not realise that children swimming times lasted until half 11 so for the majority of our allocated session, there were a lot of children in the pool shouting and splashing (which I would expect children to do!) which ruined the “relaxing” session we were looking for.

The aforementioned issue with the swimming session is one of the reasons we did not award a five star for the hotel. The other one is that noise levels were cumbersome at times. We stayed in a room next to the stairwell and could hear the main fire doors banging throughout the late evening. On our final morning, a laundry truck was either loading or unloading right outside our window pre 9am and that was an awful lot of noise.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Vincent, General Manager at North Lakes Hotel & Spa
Responded 24 Aug 2021
Dear NJ_8899 Thank you for taking the time to give us your feedback following your recent stay with us. I am so pleased to read that you enjoyed your stay with us and especially the rustic décor, food and our friendly team. We are working hard on informing our guests about the adult and children swim times so guests can make an informed decision when best to swim. I do hope we will have the opportunity to welcome you back again in the near future. Kind regards, Becky Head of Guest Experience
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d32bus wrote a review Aug 2020
Winsford, United Kingdom11 contributions15 helpful votes
2.0 of 5 bubbles
The lobby and restaurant are very nice, it also has a nice outdoor seating area. The gym is good.
We had a good deal on the room however had we paid full price we’d have been very disappointed. The rooms are very cramped. We stayed in August and it was nice weather, the room was like an oven as there’s no air conditioning, all we had was a tiny fan. In the whole room we could find three plug sockets, one was taken up by the fan, one by the tv and so we had one for both our phones, also none of these plugs were by the bed which is a pet hate of mine.
We never had our bedding or towels changed during our stay, this could have been due to COVID restrictions however we were never told the procedure of how to obtain new ones if needed.
Very much like a Travelodge, apart from the air conditioning.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Vincent, General Manager at North Lakes Hotel & Spa
Responded 10 Sept 2020
Dear d32bus Thank you for taking the time to let us know about your recent stay with us and I am sorry to read that it wasn’t the most positive one. Whilst I wish you had a better experience, we will use your comments to improve and ensure we deliver exceptional service for all future guests. Through new restrictions in our room servicing operation we are currently unable to service bedrooms through guest stays (to help keep guests and staff safe) All of our rooms come with a welcome letter which helps to explain our procedures. Our reception team are also always on hand to answer any questions through your stay. Kind regards Becky Head of Guest Experience
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Alison K wrote a review Aug 2020
Durham, United Kingdom43 contributions32 helpful votes
5.0 of 5 bubbles
This is a fabulous hotel with excellent facilities and approachable friendly staff. Covid-wise I felt the extra rules around the hotel were very clear with plenty of reminder signage and lots of hand sanitiser stations. In the restaurant tables were well spaced and the breakfasts had moved from buffet to table service , which was extremely efficient (I actually much preferred it!) Our bedroom was very light and clean, and the windows open wide for good ventilation. A fantastic addition was that there was not only a cold water station on each floor, but a cold milk station too for you room coffees and teas, which is genius!
We have been to this hotel on numerous occasions and have always have a great stay, this time ,despite the current virus situation, was no different.
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Date of stay: August 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Vincent, General Manager at North Lakes Hotel & Spa
Responded 9 Sept 2020
Hello AlisonK It was lovely to welcome you back to North Lakes and so fantastic to hear that despite the new restrictions this did not deter from your experience. If anything some of our new measures are even better than before - We have to agree! The table service for breakfast been one of them and we are moving forward to remain operating in this way you will be pleased to hear. We look forward to seeing you again very soon Many thanks Becky Head of Guest Experience
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Stephen M wrote a review Aug 2020
Glasgow, United Kingdom25 contributions4 helpful votes
3.0 of 5 bubbles
Hotel is nice, food great, staff friendly but I was shocked at the lack of mitigation for Covid19. In the restaurant the tables were well spaced but none of the staff wore face coverings, this even applied to staff taking orders and serving food and also those cleaning rooms. Guests are meant to wear face coverings in public spaces but almost none complied with this. Come on folks there's a global pandemic going on and people dying is it really too much to ask staff and guests to wear a mask!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Vincent, General Manager at North Lakes Hotel & Spa
Responded 9 Sept 2020
Dear 45StephenM45 Thank you for your feedback and thoughts regarding the systems we have in place for Covid. Please be assured all aspects of the hotel and services have been risk assessed and careful consideration taken in how we operate. We have a one way system in place for all guests in and out of the hotel. Screens placed in our reception desk area, spa reception and host station for the restaurant and numerous sanitising stations across all floors of the hotel (to name just a few procedures we have) We as a team are working extremely hard to keep our team and guests staff through this pandemic It is positive to read that you found the staff to be friendly and enjoyed the food in our FYR restaurant. Kind regards Becky Head of Guest Experience
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dmdf wrote a review Nov 2020
Bristol, United Kingdom58 contributions56 helpful votes
3.0 of 5 bubbles
Family of 4 stopover. Covid meant spa etc closed so it felt a bit less than its 4 star billing. Three beds one large multipurpose room (they convert them between meeting rooms and bedrooms) which felt a little odd but was clean and comfortable and great value. Very tasty evening meal in smartly refurbished bar, quiet (probably half empty because of pandemic), breakfast OK. Can't remember what it cost but not outrageous anyway. EV charging facility would be a good addition given proximity to motorway and scarcity of chargers in the North.
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Date of stay: July 2020
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Vincent, General Manager at North Lakes Hotel & Spa
Responded 5 Dec 2020
Dear dmdf, Thank you for taking the time to let us have your feedback about your stay. I will share your comments with the team and we will use them to keep working hard on delivering consistently good experiences for all our guests. Hopefully we will have the opportunity to welcome you back in the not too distant future. You mention the spa was closed so I presume the stay must of been back in early July when we had first re-opened before spas were allowed to open. The great news is that all our spa facilities are fully open for everyone to enjoy once again. Kind regards Becky Head of Guest Experience
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Katie C wrote a review Feb 2020
Edinburgh, United Kingdom13 contributions15 helpful votes
5.0 of 5 bubbles
We had bought an ITISON voucher for this hotel for one night stay, and it did NOT disappoint! On arrival we were warmly greeted by the hotel reception and got our room swiftly. It was absolutely stunning! We were room 214 and it was spotlessly clean and felt very new and modern. It was a great place to choose for a mini staycation.

We arrived at 3pm for check in, so by 4pm we were on our way down to the SPA in our robes (no slippers in the room but asked the maid service in the hallway for some and it was no problem!) The SPA reception was busy and not very well signposted on how to get in to the pool area , do we go through the door or through the changing rooms?! It didnt matter we just did our thing and no one questioned us. If you are thinking of staying Saturday, be warned the pool was VERY busy, we were lucky to get two couches to lay on and relax. There were people in 15 minutes after us who had no where to sit. The pool was filled with kids, which we were fine with but if you went there with the intention of a relaxing time, you wouldnt have got it with the screaming and jumping and splashing etc. Plus the tweens in the jacuzzi giggling away constantly... Like I said we were fine and kept to ourselves reading but it wasnt the most relaxing area.

We had a bottle of wine in our room with the deal we bought so we took that to the lounge area in reception and ordered some snacks before dinner and the staff were extremely lovely and the service was fast for food. The ambience is like a ski lodge, with the big wooden beams and big fireplace with a fire going.

We later came back for dinner in FYR Grill at 7pm and it was relatively busy but not so much that it affected the service. We ordered the sour dough bread which was to DIE FOR! so delicious. My husband had fish and chips and I had the sweet potato and chickpea falafel - both very delicious also. We were too full for dessert but took our drinks back out to the lounge area for the evening. I did notice a lot of people were really dressed up for dinner, girls in dresses and high heels! I was in black jeans and a nice top but didn't think it was the type of place for heels and dresses!

Breakfast was probably the most let down even though it was fine. there was a big board when waiting to be seated "SPECIAL: American Pancakes with Bacon" . When my husband went up to the hot buffet, he asked for the special, pancakes and bacon. He got ONE pancake and TWO rashers of streaky bacon. I suggested he should have asked for more , but men don't like making a fuss! BUT American pancakes and bacon are stacked pancakes not one, portions should be two minimum. It also wasnt clear if we could go to the hot buffet twice or not. They had a two different dairy free milks, soya and hazelnut but noticed no dairy free spread on offer which would have been nice. There was also no dairy free yoghurt which all are easy to come by now. I feel like they could expand their vegan options with breakfast, I could only have toast and beans really...

all in all a beautiful stay and we will be back!
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Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nufcpip asked a question Dec 2023
Darlington, United Kingdom516 contributions96 helpful votes
do you have to book to use spa
Answer from Judith C
Carlisle, United Kingdom2 contributions
Yes is the answer to your question. It's always better to book then you can talk about which treatment you may require etc..
Answer from jessblackburn
Blackburn, Lancs64 contributions51 helpful votes
We stayed in a signature double and couldn't fault it or anything to do with the hotel, thoroughly enjoyed our stay
H S asked a question Jun 2023
2 contributions2 helpful votes
Are the televisions smart tvs? Netflix etc.? Thanks! :)
Answer from Cammie8
Alexandria,U.K.83 contributions82 helpful votes
Yes ten minute walk. Would recommend a walk into the town. Lots of nice shops etc.
linda F asked a question Aug 2021
Cannock, United Kingdom
Hi are there hair dryers in the rooms please?
Answer from North Lakes
Penrith, United Kingdom
Hello, Yes we have hairdryers in all our rooms
Annette J wrote a tip 12 May
Doncaster, United Kingdom27 contributions38 helpful votes
5.0 of 5 bubbles
"Excellent location on the junction of the M6 and A66"
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raemoirman wrote a tip 7 May
Aboyne, United Kingdom116 contributions60 helpful votes
4.0 of 5 bubbles
"Residents are charged extra to use pool."
Read full review
drmjclark wrote a tip Apr 2024
lincolnshire22 contributions5 helpful votes
1.0 of 5 bubbles
"Avoid. The spa before 6.30 pm.. If you can't.. Bring earplugs. "
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Love a weekend away wrote a tip Apr 2024
Thatcham, United Kingdom126 contributions58 helpful votes
1.0 of 5 bubbles
"Go somewhere else!!"
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Wanderer03909232563 wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"It can be busy during the day as they accommodate Conferences etc, however, that doesn't phase the Staff! Parking can be a premium?"
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Not the right property for you?
There are more places to choose from in the Penrith area.
PRICE RANGE
£108 - £166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
north lakes hotel and spa, north lakes penrith
LOCATION
United KingdomEnglandCumbriaLake DistrictEden DistrictPenrith
NUMBER OF ROOMS
84
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NORTH LAKES HOTEL & SPA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about North Lakes Hotel & Spa
Which popular attractions are close to North Lakes Hotel & Spa?
Nearby attractions include Alhambra Cinema (0.7 miles), Crafty Monkeys (0.5 miles), and Penrith Castle (0.5 miles).
What are some of the property amenities at North Lakes Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at North Lakes Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at North Lakes Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to North Lakes Hotel & Spa?
Conveniently located restaurants include Grants of CastleGate, Restaurant, Raj, and Four & Twenty.
Are there opportunities to exercise at North Lakes Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is North Lakes Hotel & Spa located near the city centre?
Yes, it is 0.8 miles away from the centre of Penrith.
Does North Lakes Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at North Lakes Hotel & Spa?
The staff speaks multiple languages, including English, Polish, and Romanian.
Are there any historical sites close to North Lakes Hotel & Spa?
Many travellers enjoy visiting Brougham Castle (1.6 miles), Long Meg and her Daughters (3.2 miles), and Penrith Castle (0.5 miles).
Is North Lakes Hotel & Spa accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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