The spa lodges look amazing, but ours was in need of a refurbishment, especially the sauna, the soft furnishings are amazing, but when you look beyond that, the basic structure is tired and grubby. All the room service is via an app. Breakfast was delivered and was fantastic, loads of choice and really good. In the evening room service is limited to food from spice , and whilst that food is amazing, sometimes you’d just like a burger or an omelette. Considering the hotel has two on site restaurants more effort could be made there. You also had to pay a £10 per person cover charge, not a great look. You couldn’t order drinks on the app, which is a big miss and frankly a pain. There was a mini bar, but it wasn’t great. Couple of gins, whisky and a couple of half bottles of wine. The bar in the main hotel was ok, but expensive. I don’t mind a bit of a lift for a bottle of larger, but twice a pub price is a bit rich. We had a number of difficulties during our stay, some small and some large. I have written to the owner and the manager regarding our stay, and have been ignored, which I consider unbelievable considering the is supposed to be a 5* hotel. On our first night we were kept awake all night, by the sound akin to someone blowing over the top of a bottle at the bottom of the bed. We reported this to reception who informed us that we were not the only lodge to report it, and maintenance were going to investigate. I know it was windy, but I’m not staying in a shepherd hut. I’m paying mortgage money. We also reported that the towel rail was dangerously hot in one spot. It had in fact changed the colour of the metal. We turned it right down, but we never received any further feedback. On our third day we were unable to use the shower or steam room because a smell from the drains made the room unusable, in fact it made the whole lodge smell. We reported the problem, and after housekeeping couldn’t resolve maintenance dealt with the issue whilst we went out rather than stay in the stench. The next day the hot tub wouldn’t heat up, and after two visits maintenance were unable to resolve. As we were going to dinner for the evening and needed to get ready, we abandoned our plans to use the hot tub before we went out. On a general note about the smaller issues, it took 4 requests to get some more mineral water, we had to ask for bin to be emptied, and despite asking a number of times we didn’t have any tissues. The bar, although not terribly busy managed to forget a glass of water when we ordered drinks. We did receive £200 off the bill for the issue with the hot tub, which we are grateful for, but we don’t think is recompense for the other problems that we’ve had. On a positive note, my wife thoroughly enjoyed the spa and Spice was beyond excellent. Speaking of five stars. My wife booked a spa treatment that was going to take a few hours, and I used the opportunity to visit a lovely looking pub fifteen minutes away. I gave the key to reception, had a chat about the pub and off I went in the rain. Now, Gilpin has another site called the Lakehouse a mile or so away from the main hotel. One of Gilpin’s golf carts went past me walking in the rain just after I set off. Surely communication would have made it known a guest was walking on the road and the cart picked me up. I know when I’ve stayed at Le Manoir aux Quat'Saisons (5 star 2 Michelin start restaurant) that would never have happened. It might be a Bowness bubble, but Gilpin is vastly overpriced for get.…