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Novotel Leicester

2 Great Central Square, Leicester LE1 4JS England
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Traveller (68)
Room & Suite (51)
Dining (27)
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About

#14 of 44 hotels in Leicester
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel Leicester is a modern and stylish 154 room hotel, ideally located within walking distance of the city in the newly regenerated Waterfront area. The perfect destination for business and leisure guests, our Leicester hotel is close to local sports grounds, De Montford Hall, and the National Space Centre. Easy to access no matter where you're coming from, the hotel is located within walking distance of the train station and just a short distance from the M1 and East Midlands and Birmingham Airport.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Conference facilities
Banquet room
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Walk-in shower
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
118Reviews4Q+A19Room tips

Reviews
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Traveller rating
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Jain Customers wrote a review 13 Apr
London, United Kingdom2 contributions
We had a family overnight stay at the hotel and from checking in to checking out was a wonderful experience! The staff and management were amazing, friendly and very helpful. We needed milk late at night for the youngest member of our family and restaurant staff were so helpful! Thoroughly recommend it and was the best stay in a hotel since Covid!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 5 days ago
Dear ss3409, Thank you for posting your review. It sounds like you had an absolutely delightful experience at the hotel! It's heart-warming to hear that the staff went above and beyond to make your family's stay enjoyable. Providing milk for the youngest member of your family late at night demonstrates their dedication to excellent customer service. Thank you for sharing your positive experience, and I'm sure others will find your recommendation valuable too! We look forward to welcome you again soon. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jodi A wrote a review 13 Apr
La Mesa, California11 contributions
This is the best run hotel I’ve stayed at in a long time. The staff was friendly and attentive. The hotel was clean in all areas. The bed was comfortable, sheets and towels were great. Tea/coffee and cookies in the room filled daily! Breakfast was delicious with excellent coffee machine, juices, hot breakfast and omelettes made on request. Fresh fruit, pastries and cereal… if you can’t find what you want, it doesn’t exist. The location is next to a large shopping area with 20 restaurants, clothing stores, drug stores and more. 10 minute max Uber from the train station. Very convenient to everything. Stayed 7 nights and my stay was amazing. Well staffed with all the right people to take great Care of their guests. Thank you for all the hospitality!!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: The A/C was quiet and efficient. All the meals were quality and the staff were pleasant and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 2 days ago
Dear 668jodia, thank you for sharing your experience. It sounds like you had an exceptional experience at Novotel Leicester from the friendly and attentive staff to the cleanliness and comfort of your room. It is lovely to hear that our team really went above and beyond to make your stay enjoyable. Plus, with a delicious breakfast spread and a convenient location near a bustling shopping area, it's no wonder you had such a fantastic stay. It's always wonderful to hear about experiences like yours where everything just comes together perfectly. Hopefully, we will have the opportunity to host you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bea E wrote a review 11 Apr
Warrington, United Kingdom12 contributions2 helpful votes
Very reasonable family rate for 2 rooms, with the 2nd room discounted by 50%. Comfortable and modern rooms, very clean. Sofa bed was small for 2 people but would be manageable for 1 night. Sofa bed was made from firm foam, not the usual squishy hotel sofa beds. We were at the back of the hotel so no road noise, but the road is very busy so I'm not sure how quiet the front rooms would be. There was some minimal noise from the corridors/doors. Aircon worked very well. Really good selection of teas and biscuits in the room. Breakfast decent and very reasonably priced, especially as children eat for free. Our children loved the pancake machine! Outdoor parking £10 , 2 minutes from the hotel. Right across the road from many chain restaurants, a big John Lewis, and the main city centre mall.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 5 days ago
Dear Beakec, Thank you for taking time to post your review. It sounds like you had a fairly positive experience overall! The discounted rate for the second room and the free breakfast for children are great perks for the families. The modern and clean rooms, along with effective air conditioning, contribute to a comfortable stay. Being located away from road noise is definitely a plus, although it's worth noting the potential for corridor noise. The convenience of outdoor parking and the proximity to various dining options and shopping centres' make this hotel a convenient choice for travellers and we look forward to welcome you again for another pleasant stay! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kushty22 wrote a review 1 Apr
London, United Kingdom52 contributions48 helpful votes
The hotel itself and the rooms were fine, had no issues here. However, the staff are an absolute let down. Firstly, we arrive around 1.30 and whilst all hotels will have a specified check-in time, they will look to accommodate you if the rooms are ready, but in this case, the member of staff at reception didn't even bother to check and simply said 'check-in is at 3pm....for a second felt like I was talking to the Terminator. I couldn't be bothered to discuss it any further and so we left our bags with reception and went for lunch. We came back to the hotel at around 2.30pm and got the same response. Somebody clearly needs to work with the Reception staff and seriously work on their Customer Service and interpersonal skills! We eventually got our rooms when the Terminators computer said it was now past 3pm! As mentioned, the rooms were fine. Unfortunately we continued to have issues with every single of member of staff we had to interact with. We asked again at Reception if they could recommend a good Indian restaurant in the vicinity and got told in a roundabout way that she didn't know and best thing to do was to look on our own phones and google it.....not sure what, if any, training these staff have?? Having found a restaurant for ourselves, we then came back to the hotel and asked another member of staff at Reception if he could book a taxi for us for the following morning as we had an event to attend......never knew something so simple could be so difficult! The guy put the phone down with the Cab company and then said he hoped the taxi would turn up the next morning, but couldn't be sure as the staff, but if we had any issues, we could always book an Uber ourselves!! Hopefully you are getting the drift of the staffing issues at this place. We also then enquired what time breakfast would be served from as we needed a fairly early start for the event we were attending the next morning. We were told by two different people that it would be from 7am and that if we wanted it delivered to the room, we would need to complete the form and leave outside the door....which we did.....surprise surprise the breakfast never showed up. I called through to room service and the woman said that they didn't start until 7.30am. When I queried it, she said she needed to check....put the phone down and never called back.....guess it must be the Novotel training again! I then phoned Reception and at least she checked and called me back to say that they had my order and were just preparing it now.....maybe I'm expecting too much, but what's the point of putting down a delivery time on the form only for you to have to chase before they start preparing it??? To be honest it arrived and I was better off with nothing.....ordered toast and got just plain slices of bread....ordered tea for 3 and got tea for 2. Suffice to say, if I'm in Leicester again, will definitely look at other options next time.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Pray you get to speak to a member of staff that actually cares a little bit about you
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 2 weeks ago
Dear Kushty22, thank you for taking the time to tell us about your experience at the Novotel Leicester. It sounds like you had a frustrating experience with the staff at the hotel, please accept our sincerest apologies. It's understandable to expect a certain level of customer service and efficiency when staying at a hotel. The staff members you interacted with should have been more proactive in assisting you with your inquiries and needs. In regards to your breakfast experience, It's disappointing that your breakfast order wasn't delivered on time and that there were issues with the items you received however we do have breakfast timing on display in our guest lifts and guests are also informed at check in. We understand that consistency and accuracy in fulfilling guest requests are crucial for a positive experience. We thank you for providing your feedback as this allows the hotel to identify areas for improvement and make necessary changes. It's understandable that you'd consider exploring other accommodation options when in Leicester again but we would like the opportunity to host you again. It is unfortunate that your experience at the hotel was marred by issues with the staff's professionalism and service quality. Please be assured that we have taken your feedback on board and working towards improving the guest experience in the future. Once again, thank you for taking time to review your stay with us. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bishy wrote a review Mar 2024
Eastleigh, United Kingdom113 contributions71 helpful votes
Adequate hotel. Food pretty good - not sure about breakfast as I'm not a breakfast person. Unremarkable stay to be honest. Seem to recall I had issues with the thermostat in the room on the night, but that didn't cause major issues. I'd definitely use again as although not perfect, it's far better than the other places I've stayed in Leicester.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 13 Mar 2024
Dear bistytraveller84, thank you for your review however we do not have thermostats in our bedrooms as we are a fully air conditioned hotel. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marie T wrote a review Mar 2024
Sheffield, United Kingdom17 contributions9 helpful votes
Great hotel and the staff were fantastic. A special thank you to the receptionist Aman who assisted us with our requests. Good location and the breakfast was really nice 😋. If we ever visit Leicester again we will definitely choose here. Thank you
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 6 Mar 2024
Dear 322mariet, many thanks for your great review. We are pleased to hear that your stay enjoyable. We look forward to welcome you again soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bexxy29 wrote a review Feb 2024
Leicestershire, United Kingdom26 contributions65 helpful votes
The hotel is really well situated in Leicester with centre, and was an ideal place to stay for an event I attended that evening. The staff were friendly and helpful, and check in was quick. I requested a quiet room in advance and they acknowledged that (via a return message telling me they would do it). I was on the 4th floor, and whilst my room overlooked the main road, there was no noise whatsoever. The room was smart, large, and very clean, and the bathroom a good size with a walk in, waterfall shower. The room had plug sockets as well as USB which was great to charge my phone and watch, and they were by the bed- which sounds obvious but the amount of hotels that don’t!!! The bed was large and comfy too! I decided to eat breakfast the next morning, and it was nice, providing a range of hot and cold food, as well as items you could order (omelette for example). The cost was £18.95 which wasn’t really value for money for the amount I ate, but it was tasty! Would recommend this hotel over others in the city centre if you want a hotel that is well positioned for a trip to Leicester.
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Date of stay: February 2024Trip type: Travelled solo
Room Tip: The hotel has parking, so don’t worry about where you are going to park! Also, ask for a quiet room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 1 Mar 2024
Dear Bexxy29, thank you for your kind review. we are pleased to hear that you enjoyed your stay with us. We look forward to welcome you again soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chrispb63 wrote a review Feb 2024
Grimsby, United Kingdom1 contribution
I have actually stayed at this hotel many many times since the middle of November 2023, again are here again this week, I can't rate this hotel enough, the rooms are great, the staff are absolutely brilliant and nothing is too much trouble, it is definitely the Hotel to stay in if you're in Leicester
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 16 Feb 2024
Dear Chrispb63, many thanks for taking time to review your stay at Novotel Leicester. We are very pleased to hear about your great experience with us and we are already looking forward to welcome you back for another pleasant and hassle free stay with us! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carl K wrote a review Jan 2024
Clowne, United Kingdom82 contributions61 helpful votes
Great room. Nice big comfy bed. Huge tv. Big floor to ceiling windows. Nice big bath with shower. Only problem was the shower which had zero water pressure. Perfect location right in the middle of town. Nice bar area. Fast elevators. All good apart from the shower.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 15 Jan 2024
Dear 211carlk, many thanks for posting your review regarding your recent stay at Novotel Leicester. We are pleased to hear that you enjoyed your stay overall however we are very sorry to hear about the issue with your shower and we thank you for reporting this to us. We hope this will not deter you from using us again in the future. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jen B wrote a review Nov 2023
United Kingdom21 contributions11 helpful votes
Adam behind the bar was fabulous we only went down for 1 drink but ended up having 4 he was an absolute super star and we really appreciated his knowledge and showing us where to go and what to do, rest of staff were nice but not so friendly. We booked a twin but on arrival the beds were together with double duvet ( not really appropriate for a 16 year old to cosy up in bed with his mother) so asked at reception for the beds to be separated and single bedding to which we were told I will when I get the chance. Under staffed maybe 🤔 the stay was comfortable but the restaurant earily empty not a single person eating which in turn put me off eating there. Nice hotel throughout very clean so yes I’d recommend
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Date of stay: November 2023Trip type: Travelled with family
Room Tip: Prepare to pay an extortionate £20 to park at a hotel which promotes it has parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Leicester, Other at Novotel Leicester
Responded 13 Nov 2023
Dear jenbB8357LK, many thanks for taking time to review your stay at Novotel Leicester. We are pleased to hear that you had a lovely time in the bar and we will share your kind comments to our bar team especially with Adam however, please accept our sincere apologies for the wrong allocation of the room. Please be assured that we have spoken to the team member in question who is genuinely sorry about her remark. We hope that this will not deter you from using us again in the future. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£80 - £123 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLeicestershireLeicester
NUMBER OF ROOMS
154
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL LEICESTER - Updated 2024

Frequently Asked Questions about Novotel Leicester
Which popular attractions are close to Novotel Leicester?
Nearby attractions include Angle Axe Throwing Leicester (0.3 miles), Cocoa Amore (0.2 miles), and King Richard III Visitor Centre (0.3 miles).
What are some of the property amenities at Novotel Leicester?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Leicester?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Novotel Leicester?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Leicester?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Leicester?
Conveniently located restaurants include Merchant Of Venice Losby Lane, Turtle Bay Leicester, and Bodega Cantina Leicester.
Are there opportunities to exercise at Novotel Leicester?
Yes, guests have access to a fitness centre during their stay.
Is Novotel Leicester located near the city centre?
Yes, it is 0.2 miles away from the centre of Leicester.
Are any cleaning services offered at Novotel Leicester?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Leicester offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Novotel Leicester?
Many travellers enjoy visiting King Richard III Visitor Centre (0.3 miles), Leicester Guildhall (0.2 miles), and Leicester Cathedral (0.3 miles).