We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Leicester The Grand Hotel

Traveller (221)
Room & Suite (52)
Dining (21)

About

Location
Cleanliness
Service
Value
Choose Mercure Leicester The Grand Hotel, where Victorian charm meets modern comfort in Leicester city centre. Enjoy a fabulous meal at Marco's New York Italian, our onsite restaurant by prestigious celebrity chef Marco Pierre White, or relax in the bar and lounge and catch up with friends over a cocktail or two.
Read more
Property amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
Show more
Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Historic Hotel
Centrally Located
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
196Restaurantswithin 0.3 miles
65Attractionswithin 0.3 miles
1,049Reviews
268Photos
9Q+A
100Room tips
Traveller rating
  • 205
  • 319
  • 274
  • 141
  • 110
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Receptionist was extremely rude to me, accused me of lying. When I asked him to check the cctv if he did not believe me he responded with "does it look like I care" completely unacceptable service from a "luxury" hotel. Will not be visiting again.
Read more
Response from Manpreet S, Manager at Mercure Leicester The Grand Hotel
Responded yesterday
Dear NickK2074, Thank you for your review. I'm sorry to hear about your experience, please accept my sincere apologies. Can I request you to send me more details of your conversation with hotel receptionist at op.mercureleicester@jupiterhotels.co.uk including date of your visit. I look forward for your reply Kind Regards
Read more
Stayed here for just one night as we had a black tie event near by. Didn’t spend much time here but the reception / bar area looked modern and nice. The bedroom had a bit of a funny smell but wasn’t so terrible we had to leave. The breakfast was good and staff were friendly.
Read more
Response from Manpreet S, Manager at Mercure Leicester The Grand Hotel
Responded yesterday
Dear Guest, Thank you for posting your review. I'm pleased to hear that you enjoyed your stay overall. We look forward welcoming you again in future! Kind Regards
Read more
Reception area looks lovely but reception was rude we stayed for a Christmas do our room as really too hot the radiator was off but there was no air and the room wasn’t very nice and wasn’t as clean as you would hope. The bar ran out of Prosecco by 9pm and then cider by 10pm, we
Read more
Response from Manpreet S, Manager at Mercure Leicester The Grand Hotel
Responded 1 week ago
Dear angandjay06, Thank you for your review. I'm bit concerned that why you didn't let us know during your stay at the hotel to get it right for you and also that it took over 2 months for you to post your review. Please email your reservation details at op.mercureleicester@jupiterhotels.co.uk so we can confirm that you stayed with us. Kind Regards
Read more
Pleasantly surprised. Our room was a bit out of the way and round the back, but this meant it was quiet and we slept well. It was a good size. Breakfast was good. We did have a fire alarm...someone smoking in their room!!!! Not the hotel’s fault. We tried a cocktail one night.
Read more
Response from Manpreet S, Manager at Mercure Leicester The Grand Hotel
Responded 1 week ago
Dear Southden, Thank you for taking time to post your review. We are pleased to hear that you enjoyed your stay with us. We look forward to welcome you back for another pleasant and hassle free stay. Kind Regards
Read more
Myself and my partner stayed over night on Saturday, keeping in mind I am a Accor Hotel Classic Member, on check-in I was made to wait and then fill in a full page of details, so much for membership. The next morning we went down for breakfast (paid during booking) the staff
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
Photo provided by managementMercure Leicester The Grand Hotel
Privilege room
Broken heating control. Heating was stuck on full power.
No bedside table, no plug sockets
PreviousNext
12345611
Where is the nearest parking
The nearest Parking is behind the Hotel. It is, I believe, shared with other local businesses though the Hotel does have a limited space dedicated Parking right next to the Hotel rear entrance. Entry and Exit from the Carpark is via ticket operated barriers from a back street roughly parallel to Granby Street. Hotel guests will pay upon checkout and receive a pass for exit. DJG
0 votes
Show all answers
11 pound but there’s a weatherspoons going up towards the station
0 votes
I do not know which year you are staying, and you may already have found out the answer: Basically the Carpark is, I believe, shared between various local businesses though the Hotel does have a dedicated area right next to the rear entrance. As for most Carparking provision - first come, first served - though as it is rather a large Carpark in total I doubt you would be unable to find a space on your return - but it may not be the actual space you left.
2 votes
PreviousNext
12
"Not very sure as we were at the back of the hotel"
"Rooms away from elevators and at the back of the hotel away from nightlife noise."
"Don't choose floor 5"
"Go some where else"
"Dont think privilage means you will be able to see in the mirror if you sit at the dressing table."
PreviousNext
12345620
PRICE RANGE
US$81 - US$177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure leicester hotel leicesterramada leicesterleicester ramada
FORMERLY KNOWN AS
Mercure Leicester City Hotel
LOCATION
United KingdomEnglandLeicester
NUMBER OF ROOMS
104
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing