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Mercure Leicester The Grand Hotel

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Traveller (182)
Room & Suite (55)
Dining (17)
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Overview
  • Excellent20%
  • Very good34%
  • Average25%
  • Poor12%
  • Terrible9%
Travellers talk about
“privilege room”(33 reviews)
“car park”(66 reviews)
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Reviews (948)
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193
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234
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93
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All reviewsprivilege roommarco's restaurantcar parkcity centregranby streetpublic areassaturday nightbreakfast stafflarge roombuffet stylestayed for one nightrailway stationvictorianmakeovervenueironuniversity
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1 - 5 of 928 reviews
Reviewed 6 days ago via mobile

Advertised as four star my room on he fifth floor was nice but the window made you feel you were in a loft out the way. Went out for dinner rather than the hotel shower didn’t work. In the future the premier inn will be...More

Thank JayWootten
Response from Manpreet S, Operations Manager at Mercure Leicester The Grand HotelResponded 5 days ago

Dear JayWootten, Thank you for your feedback. We are 120 years old Grade II listed building and our rooms do vary in both size and shape from floor to floor but I can assure you that we do not have any rooms matching your description....More

Reviewed 1 week ago via mobile

The rooms here are really dated, no air conditioning and fixtures and fittings that have had better days, it felt like it needed a face lift. Overall it was clean and the beds were comfortable with a good choice of pillows for the fussy amongst...More

1  Thank Colin P
Reviewed 1 week ago

Stayed here a few years and avoided it as the rooms were terrible. Still not great but I was assured they are been upgraded. The reception area is very nice as it has been done up. Breakfast was poor. The bacon was over cooked and...More

Thank George-T-Hull
Response from Manpreet S, Operations Manager at Mercure Leicester The Grand HotelResponded 5 days ago

Dear George-T-Hull, Thank you fro your feedback. We are actually looking to refurbish our bedrooms very soon. I'm sorry to hear that your breakfast experience was not great but please be assured that restaurant manager and kitchen team has been made aware of this to...More

Reviewed 1 week ago via mobile

I stayed at the Mecure Hotel, for three nights, as my husband was having an operation in Leicester General Hospital! Had read many negative reviews, but because of it's central location, I, thought that I would try it out!! Great location, and lovely old building,...More

1  Thank Rachel W
Response from Manpreet S, Operations Manager at Mercure Leicester The Grand HotelResponded 5 days ago

Dear Rachel W, Thank you for your feedback. We are looking to refurbish guest bedrooms very soon and would love you to come back and try us again. Our room rates are very competitive compared to other hotels in city centre and looking at your...More

Reviewed 2 weeks ago via mobile

We have stayed at the Mecure Grand several times now when visiting friends in Leicester. It is an older style hotel but we love the beautiful old staircase and decor. Staff are always helpful and pleasant. It is an ideal location for the centre of...More

Thank Pat D
Response from Manpreet S, Manager at Mercure Leicester The Grand HotelResponded 1 week ago

Dear Pat D, Thank you for your feedback. I'm sorry to hear that your recent stay was marred by noise issues, please accept my sincere apologies and I'm happy to hear that rest of your stay was enjoyable. I would also like to thank you...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Breakfast Available
Things to do
Restaurant
Details
Price range
US$98 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Leicester
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$98 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Leicester
Room types
Non-Smoking Rooms, Suites
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Traveller (182)
Room & Suite (55)
Dining (17)
Business Centre & Event Rooms (3)
Questions & Answers
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leandaljc
3 August 2016|
AnswerShow all 6 answers
Response from guestwithstandards | Reviewed this property |
The nearest Parking is behind the Hotel. It is, I believe, shared with other local businesses though the Hotel does have a limited space dedicated Parking right next to the Hotel rear entrance. Entry and Exit from the... More
0
Votes
Room Tips
"Heating is hit and miss and there's no aircon."
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"Do not accept standard rooms on the 4th floor. They are noisy, cold, and worn."
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"Not there long enough to judge - my room on the third floor was adequate. My key card offered me an upgrade..."
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"Try to book a room facing away from Granby street as this can get quite noisy weekend nights!"
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