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Mercure Leicester The Grand Hotel

911 reviews
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Traveller (162)
Room & Suite (41)
Dining (17)
Overview
  • Excellent20%
  • Very good34%
  • Average25%
  • Poor12%
  • Terrible9%
Travellers talk about
“privilege room”(32 reviews)
“car park”(64 reviews)
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Reviews (911)Write a Review
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All reviewsprivilege roommarco's restaurantcar parkcity centrepublic areassaturday nightbreakfast staffbuffet stylestayed for one nightvictorianrefurbvenueironuniversity
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121 - 125 of 891 reviews
Reviewed 17 March 2017 via mobile

The Mercure Grand Hotel is impressively decorated, clean and comfortable and within the main helpful and obliging staff. The hotel was badly let down by the manager of the breakfast room located in Marco Pierre White restaurant area. We were not told that breakfast would...More

Thank MartiniJane
Response from Shirley M, Guest Relations Manager at Mercure Leicester The Grand HotelResponded 20 March 2017

Thank you for your feedback which is disappointing to read as we do pride ourselves on our high standard of service. The young lady who approached you has since left the business but l am sorry for the bad customer service you endured. I do...More

Reviewed 16 March 2017 via mobile

The lobby and bar are lovely but the rooms are extremely basic. My room stunk of smoke and felt like I was sleeping in an ash tray. So much for for 100% non smoking! Hideous! Give me a premier inn any day!

2  Thank Sarahwillis100
Response from Shirley M, Guest Relations Manager at Mercure Leicester The Grand HotelResponded 20 March 2017

Thank you for your review, however, l was very disappointed to read your comments. Yes we certainly are a non smoking hotel and l am extremely sorry that you found your room to be otherwise.

Reviewed 14 March 2017 via mobile

Stayed here last year for three nights. Rooms were spotless. Bed really comfy. Would definitely stay again. We didn't eat in the hotel but it was central to everywhere. Only complaint our room was a bit dark as it was over looked

Thank Regina D
Response from Shirley M, Guest Relations Manager at Mercure Leicester The Grand HotelResponded 17 March 2017

Thank you for your review. We have noted your comment regarding the light in your room for future refurbishment, thank you. Also pleased that you will return and hopefully next time we can welcome you to our Restaurant.

Reviewed 14 March 2017

Room was basic but had a large bathroom, I forget which floor I stayed in (as you would after that much fun hehe). Had a great nights sleep and didn't want to get out of bed so very comfy indeed. Though be advised due to...More

Thank relax101731
Response from Shirley M, Guest Relations Manager at Mercure Leicester The Grand HotelResponded 17 March 2017

Thank you for your great comments, we are so pleased that you enjoyed your stay with us. We certainly look forward to your return

Reviewed 9 March 2017

The hotel has been refurbished recently. The rooms are spacious and clean and really warm. Bed and pillows really comfortable. The personel very friendly and helpfull. I recommend it if you are looking for something near to the railway station and just in the centre...More

Thank Tsops
Response from Shirley M, Guest Relations Manager at Mercure Leicester The Grand HotelResponded 10 March 2017

Thank you for your great review, l am so pleased you received our usual high standard of quality and service.. We will certainly look forward to your next visit.

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About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Things to do
Restaurant
Details
Price range
US$90 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Leicester
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$90 - US$176 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Leicester
Room types
Non-Smoking Rooms, Suites
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Traveller (162)
Room & Suite (41)
Dining (17)
Hotel & Grounds (137)
Bathroom (13)
Business Centre & Event Rooms (2)
Questions & Answers
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leandaljc
3 August 2016|
AnswerShow all 6 answers
Response from guestwithstandards | Reviewed this property |
The nearest Parking is behind the Hotel. It is, I believe, shared with other local businesses though the Hotel does have a limited space dedicated Parking right next to the Hotel rear entrance. Entry and Exit from the... More
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Votes
Room Tips
"Skip breakfast."
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"if it's weekend they have lots of noise until 1 am, then the people go to rooms, so expect no sleep"
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"Avoid ones facing the bars/street. If you store luggage, cable lock it to a wall like a bicycle."
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"Rooms of course vary according to category and position, Receptionshould be able to advise."
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