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Hilton Liverpool City Centre

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Hilton Liverpool City Centre
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2,586 Reviews from our TripAdvisor Community

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Showing 2,520: English reviews
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Reviewed 2 days ago NEWvia mobile

The situation of this hotel is ideal for those who want to experience the high spots of Liverpool. Within walking distance are the major museums and shopping for teenage grand daughters was on the doorstep. The staff could not have been more helpful, full marks!

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Helpful?
Thank John C
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear John C, Firstly thank you for visiting the Hilton Liverpool City Centre and taking the time to give us an amazing five star review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel and in particular found the hotel to be in a perfect central location, with a...

Saltash, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 5 January 2017 via mobile

My husband and I stayed for two nights over New Year, combining it with one of Liverpool Football Club's Hospitality Packages. Parking was easy in the Liverpool One underground car park and we were given a very warm welcome by the reception staff. Whilst I was checking in my husband enjoyed looking at all the photos and football memorabilia in...

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Helpful?
2Thank cornwalliz
About Hotel's Favourite Review
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear cornwalliz, Thank you for visiting the Hilton Liverpool City Centre and for leaving a comment regarding your recent experience. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. Thank you very much for praising our team members. We will definitely share...

Liverpool, United Kingdom
Reviewed 2 days ago NEW

Slow service a the bar, drinks were terrible when they turned up. Food for the big 70th birthday bash was terrible. The service at the actual event was good, and the waitresses were very friendly and the location is good

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 188josha
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear 188josha, I am very sorry to learn that you did not have a good experience with us recently. I can assure you we take pride in delivering a high standard of service to all of our guests a and i am deeply sorry that your felt we fell short on this occasion. I would hope that you will trust...

Liverpool, United Kingdom
Reviewed 2 days ago NEW

Stayed over as we were attending a friends birthday party at the hotel and thought we would make a special occasion more special! A lovely hotel more modern than other hiltons I have stayed at. Location is excellent right in city centre and walking distance of the Albert Dock. Staff were very professional and very polite. Room was very comfortable....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Suzanne L
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Suzanne L, Firstly, thank you for taking the time to give us a glowing review of your recent stay and awarding us a fantastic five stars! It was a pleasure for me to learn that you enjoyed all aspects of our hotel from check in to checkout, particularly that all staff you encountered were both polite and professional, they...

Davenport, Florida
Reviewed 2 days ago NEW

Perhaps the most memorable feature of a visit to the Hilton Liverpool City Centre is the warmth of the welcome and the accommodating hotel staff. It's a great location: next to a bus station and a short taxi ride from the main train station. Some of Liverpool's main shopping and restaurant scene is on the doorstep. A walk of just...

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Helpful?
Thank frankinthesun
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear frankinthesun, Firstly, thank you for visiting Hilton Liverpool City Centre and giving us a fantastic five star review. I am delighted you had a phenomenal experience with all staff you encountered, they really do aspire to deliver excellent customer service throughout to make your stay even more enjoyable. We are grateful for your loyalty, and delighted you found the...

Perth, Australia
Reviewed 3 days ago NEW

We always enjoy returning to the Hilton in Liverpool. The staff are great, nothing is too much trouble. The location is excellent, a stroll to restaurants, bars and shopping. The hotel is well maintained and the room was very clean, comfortable and well serviced. We're looking forward to our next trip to Liverpool and we will definitely be staying at...

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Helpful?
Thank GHSE2014
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear GSHE2014, Firstly thank you for your loyalty and taking the time to give us a fantastic five star review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel and in particular found the hotel to be a perfect central location, with a short walk from all nearby shops...

Whiston, United Kingdom
Reviewed 3 days ago NEWvia mobile

We visited here today and had a fantastic experience. The food was great but the service was outstanding from speaking to Nicky who booked us in and Chloe who was our waitress - nothing was too much trouble. Chloe was a real credit to the hotel. We had 4 generations and celebrating a birthday and baby shower - she really...

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Helpful?
Thank lamiao19
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear lamiao19, Thank you for taking the time to give us a fantastic five star review of your recent afternoon tea experience. I am delighted that it exceeded all expectations and that all staff you encountered seemingly went above and beyond to make your special occasion even more enjoyable, particularly Chloe and Nicky who i will ensure are appropriately commended...

Reviewed 3 days ago NEWvia mobile

Beautiful hotel. Ideal location as we had a meal booked on the docks which was a few minutes walk. Beds are extremely comfy. The only issue was that the staff seemed very robotic and not sincere. I suppose it comes with the chain hotel mentality. Breakfast was very good but labelling needs to be better. Partner has a nut allergy...

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Helpful?
Thank Charlotte S
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Charlotte C, Firstly, thank you for visiting Hilton Liverpool City Centre and reviewing your recent stay. I am delighted you found the hotel to be located in a perfect location with only a short walk to the Albert Dock, and the beds to be particularly comfortable. I am sorry you felt we could improve in other areas, but thank...

Cheltenham, United Kingdom
Reviewed 3 days ago NEW

Can't knock the Hilton Liverpool One.....but my deluxe room was tired. The shower didn't work properly, the tiles were chipped, etc. Breakfast was decidedly average considering the price (even with my discount) but like I said you absolutely can't beat the location.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank J1446XYsimons
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear J1446XYsimons, Firstly, thank you for taking the time to review your recent stay. I am delighted you found the hotel to be in a perfect central location within the city. However i was very sorry to learn that you encountered a few issues with your room. Rest assured i have communicated your feedback to our maintenance team to ensure...

Norwich, United Kingdom
Reviewed 4 days ago NEW

This hotel was well placed for visiting Liverpool but I was at a course in Manchester! Good old work. The room was nice and all as you would expect but the food was so expensive and unless it is exceptional food I really begrudge paying through the nose for a burger and chips, Hilton or not.

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Helpful?
Thank Georgina W
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Georgina W, Thank you for visiting Hilton Liverpool City Centre recently, i am happy you found the hotel to be well placed within the society and the room to accommodating. We use feedback like yours to continuously improve our service, so thank you for taking the time to review your recent stay. We look forward to welcoming you back...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Liverpool City Centre

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: £88 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#18 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Liverpool City Centre staff and other travellers.
26 questions
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Wrexham County, United Kingdom
Ebbw Vale
Alsager
Murfreesboro, Tennessee

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Questions? Get answers from Hilton Liverpool City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side rooms face a small park. That would be my choice.”
 of 5 bubbles frankinthesun, 20 Feb 2017 | Read review
“West corner rooms look out onto the waterfront and are more spacious if you would like a little extra room”
 of 5 bubbles GHSE2014, 19 Feb 2017 | Read review
“we had an executive room on the 6th floor, no internal or external noises”
 of 5 bubbles susanhI4822MM, 13 Feb 2017 | Read review
“High up for quietness”
 of 5 bubbles Trapezequeen, 13 Feb 2017 | Read review
“Some rooms would have views of the bus station, so avoid these, ask for a park view or water view.”
 of 5 bubbles snaddlepuss, 31 Jan 2017 | Read review
5 of 5