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Hilton Liverpool City Centre

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Hilton Liverpool City Centre
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2,590 Reviews from our TripAdvisor Community

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Showing 2,524: English reviews
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UK
Reviewed 2 days ago NEW

Stayed here with a last minute booking after a nearby hotel let us down and hadn't received our online booking. Ash, the concierge, was incredibly helpful, sorting out a room for three adults last minute. Rooms were clean and well-appointed and the beds very comfortable. Wifi worked well and we had access to the executive lounge on 7th floor, with...

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Helpful?
Thank rcstretch
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear rcstretch, Thank you for visiting Hilton Liverpool City Centre and giving us a fantastic five star review. I am delighted you had an amazing stay, given that we were able to accommodate you at short notice, and exceed all expectations. All of our staff really do aspire to deliver excellent customer service throughout to make your stay even more...

Saltash, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 5 January 2017 via mobile

My husband and I stayed for two nights over New Year, combining it with one of Liverpool Football Club's Hospitality Packages. Parking was easy in the Liverpool One underground car park and we were given a very warm welcome by the reception staff. Whilst I was checking in my husband enjoyed looking at all the photos and football memorabilia in...

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2Thank cornwalliz
About Hotel's Favourite Review
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear cornwalliz, Thank you for visiting the Hilton Liverpool City Centre and for leaving a comment regarding your recent experience. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. Thank you very much for praising our team members. We will definitely share...

Solihull, United Kingdom
Reviewed 2 days ago NEW

We arrived in Liverpool, to find our pre-booked reservation, at a different hotel had been "lost". We went to the Hilton and the reception staff couldn't have been more understanding and helpful, [ especially "Ash", who was outstanding]. They originally offered us two normal double rooms, but when they found out, one of our party was a loyalty member of...

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Helpful?
Thank Gaynor S
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Gaynor S, Thank you for visiting Hilton Liverpool City Centre and giving us a fantastic five star review. I am delighted you had a phenomenal experience with all staff you encountered, they really do aspire to deliver excellent customer service throughout to make your stay even more enjoyable. I will take great pride in conveying your kind words to...

Reviewed 2 days ago NEWvia mobile

Our son booked us an executive room in this hotel after our 20th wedding anniversary in February. All I can say is wow..we are fussy clients but this hotel was perfect in every way. The room was great with fully glazed windows overlooking the dock, we had a drink before our party in the complimentary lounge which was great. Rooms...

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Helpful?
Thank Lynzrobo
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Lynzrobo, Firstly thank you for visiting the Hilton Liverpool City Centre and taking the time to give us a fantastic five star review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel and in particular found the breakfast to be a particular high point. It also fills me...

Moreton, United Kingdom
Reviewed 2 days ago NEWvia mobile

We took mum for a surprise birthday present as she has never been before, so happy we went to the Hilton Hotel as the afternoon tea was amazing the cakes were one of the nicest I've had, to make it even more special they had arranged a Prosecco Cocktail and a Birthday cake for mum which was stunning. Would totally...

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Thank lowesarah
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear lowesarah, Firstly thank you for you visiting Hilton Liverpool City Centre and awarding us five stars. I am delighted that you had a fantastic afternoon tea experience with us recently. Particularly that our restaurant staff went the extra mile in making you mothers birthday even more memorable. We certainly take pride in delivering excellent customer service, and it fills...

Reviewed 4 days ago NEWvia mobile

The situation of this hotel is ideal for those who want to experience the high spots of Liverpool. Within walking distance are the major museums and shopping for teenage grand daughters was on the doorstep. The staff could not have been more helpful, full marks!

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Helpful?
Thank John C
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear John C, Firstly thank you for visiting the Hilton Liverpool City Centre and taking the time to give us an amazing five star review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel and in particular found the hotel to be in a perfect central location, with a...

Liverpool, United Kingdom
Reviewed 4 days ago NEW

Slow service a the bar, drinks were terrible when they turned up. Food for the big 70th birthday bash was terrible. The service at the actual event was good, and the waitresses were very friendly and the location is good

Review collected in partnership with Hilton Hotels & Resorts
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Thank 188josha
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear 188josha, I am very sorry to learn that you did not have a good experience with us recently. I can assure you we take pride in delivering a high standard of service to all of our guests a and i am deeply sorry that your felt we fell short on this occasion. I would hope that you will trust...

Liverpool, United Kingdom
Reviewed 4 days ago NEW

Stayed over as we were attending a friends birthday party at the hotel and thought we would make a special occasion more special! A lovely hotel more modern than other hiltons I have stayed at. Location is excellent right in city centre and walking distance of the Albert Dock. Staff were very professional and very polite. Room was very comfortable....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Suzanne L
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Suzanne L, Firstly, thank you for taking the time to give us a glowing review of your recent stay and awarding us a fantastic five stars! It was a pleasure for me to learn that you enjoyed all aspects of our hotel from check in to checkout, particularly that all staff you encountered were both polite and professional, they...

Davenport, Florida
Reviewed 4 days ago NEW

Perhaps the most memorable feature of a visit to the Hilton Liverpool City Centre is the warmth of the welcome and the accommodating hotel staff. It's a great location: next to a bus station and a short taxi ride from the main train station. Some of Liverpool's main shopping and restaurant scene is on the doorstep. A walk of just...

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Helpful?
Thank frankinthesun
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear frankinthesun, Firstly, thank you for visiting Hilton Liverpool City Centre and giving us a fantastic five star review. I am delighted you had a phenomenal experience with all staff you encountered, they really do aspire to deliver excellent customer service throughout to make your stay even more enjoyable. We are grateful for your loyalty, and delighted you found the...

Perth, Australia
Reviewed 5 days ago NEW

We always enjoy returning to the Hilton in Liverpool. The staff are great, nothing is too much trouble. The location is excellent, a stroll to restaurants, bars and shopping. The hotel is well maintained and the room was very clean, comfortable and well serviced. We're looking forward to our next trip to Liverpool and we will definitely be staying at...

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Thank GHSE2014
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear GSHE2014, Firstly thank you for your loyalty and taking the time to give us a fantastic five star review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel and in particular found the hotel to be a perfect central location, with a short walk from all nearby shops...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Liverpool City Centre

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: £87 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia and Priceline so you can book your Hilton Liverpool City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Liverpool Hotel Liverpool
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#18 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Liverpool City Centre staff and other travellers.
26 questions
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Wrexham County, United Kingdom
Ebbw Vale
Alsager
Murfreesboro, Tennessee

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Questions? Get answers from Hilton Liverpool City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites have amazing views and come with extras, like private lounge access.”
 of 5 bubbles gaynors106, 22 Feb 2017 | Read review
“North side rooms face a small park. That would be my choice.”
 of 5 bubbles frankinthesun, 20 Feb 2017 | Read review
“West corner rooms look out onto the waterfront and are more spacious if you would like a little extra room”
 of 5 bubbles GHSE2014, 19 Feb 2017 | Read review
“we had an executive room on the 6th floor, no internal or external noises”
 of 5 bubbles susanhI4822MM, 13 Feb 2017 | Read review
“High up for quietness”
 of 5 bubbles Trapezequeen, 13 Feb 2017 | Read review
5 of 5