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Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel

Britannia Pavillion, Albert Dock Albert Dock, Liverpool L3 4AD England
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Traveller (650)
360
Panoramas (7)
Room & Suite (412)
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About

#20 of 104 hotels in Liverpool
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Meeting rooms
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Safe
Iron
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Marina View
Great View
Languages Spoken
English
2142Reviews39Q+A100Room tips

Reviews
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jozack2016 wrote a review 26 Feb
Cheshire, United Kingdom7 contributions2 helpful votes
Myself and friend went with our children , we asked for rooms next door , we was not a problem. The rooms were ok , windows could do with a clean though . We paid for breakfast which was nice , lots of variety , especially for fussy children . Location was great, not far from liverpool 1 and right on Albert Dock . Generally ok for little break , would return:)
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ruairí Fegan wrote a review May 2023
8 contributions6 helpful votes
Hotel's Favourite
Stayed 2 nights for a Liverpool game. Location is really good just across from Liverpool One. You can exit onto The Albert Dock out the back door at reception beside the lifts. The hotel was in a quiet area too. There is very little in the way of free parking at the hotel but there is a car park nearby. It looked expensive! Breakfast was fantastic and plenty of it. My only minor complaint is that the coffee wasn't the greatest. The room we had was spacious, had a TV and was actually very quiet. The WIFI wasn't the best but it was probably to do with the thick walls in the hotel as it is an old building. I definitely would recommend a stay here if you're heading out with mates or a family weekend. It is a good base for exploring Liverpool.
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Holiday Inn Express, Guest Services / Front Office at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel
Responded 23 May 2023
Hello Sir, Thank you for the wonderful review, we look forward to welcoming you back in the future. Thanks Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony H wrote a review 26 Feb
5 contributions
Stayed here for a couple of nights for business with colleagues , staff were friendly and helpful, breakfast was good and always topped up. Have to say thank you to Patrick who was on duty in the evening who was very accommodating, friendly, helpful and happy to chat when we came in a late and had a final drink in the reception.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel
Responded 3 days ago
Thank you for taking the time to tell us about your experience at Holiday Inn Express LIVERPOOL - ROYAL ALBERT DOCK. Please know that your feedback is extremely valuable to us and i will pass your lovely comments on to Patrick. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 01517026350 or jon.rigby@exliverpool.com. Sincerely, Jonathan Rigby Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tracey P wrote a review 18 Feb
Clonmel, Ireland169 contributions88 helpful votes
Staff on check in, she was extremely helpful. It was also quick which was needed as flights were delayed so we were exhausted at this stage. Room was nice and clean. Came with a double bed, small sofa and your usual. We both tried to shower the first night but water was ice cold, so decided to wait until AM. Before breakfast the water in the shower was going from luke warm to ice cold within a couple seconds we rang reception a girl came up, she played around with the shower and said it was "warming up now". After she left it went straight to ice cold. So we decided to go to breakfast and on the way say it to reception again about the shower. When we got back to the room the water was still cold not even luke warm. Its not good that it was reported twice and not resolved. When booking this hotel, we were told breakfast was starts at 7 and finishes at 10.30 when we got to the hotel we had to book a time slot, because we were late booking we had to go with 10am because that's all that was left. Could an email not have been sent out earlier to get times? We missed breakfast one of the days due to the earlier time slots being booked, and we had an appointment at 10am so had to miss it. But it was nice. On check out the young man asked was everything okay we explained about having to get the shower looked at twice and the missed breakfast due to booking times and the response we got was "Thanks for letting us know" We let you know at the time, and nothing was fixed. We were fobbed off. As we were waiting for a lift, we waited a reception,a man has young son were checking out and he said to the same young man on reception the exact same issue he had with the water. He got the exact same response " Thanks for letting us know" . He responded as if he was sick of hearing it, as if he says it every day. While we were waiting for our lift ,the staff were so nice and chatty.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: When booking a taxi with reception these taxis only take cash.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel
Responded 1 week ago
Hi Tracey, I'm so sorry to hear of your experience, this is not an acceptable standard. I would love you to get in touch with me at the hotel so we can discuss a mutually satisfactory resolution. Tasha Lewis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hyacinth03 wrote a review 18 Feb
Chesterfield, United Kingdom161 contributions98 helpful votes
Fab location on the docks. Very close to restaurants and bars, The Tate, Beatles museum. Easy to walk into the shopping area! Easy check in. Staff were friendly. Rooms were fine. The downside was the noise. Not from outside but inside the hotel. We could hear the creaking floors, people moving about. I don’t mean they were being loud, it was the hotel noises and lack of sound proofing - We could hear the conversation in other rooms. Even the phone call to reception the woman in the next bedroom made. Having said that, the room had a comfortable bed, tea making facilities, hand wash in the bathroom and even an iron! Our room had a brick concave ceiling which was interesting. Breakfast is buffet style and it was clean, lots of choice even a pancake maker! So not the best, quietest night sleep but definitely not a bad hotel!
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Maybe ask for a top floor room to avoid the creaking of floorboard noises?
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel
Responded 1 week ago
Thanks for the great review. Tasha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AJMEast wrote a review 17 Feb
United Kingdom41 contributions7 helpful votes
Great 2 night stay. Warm and comfortable room with great view over the dock...especially pretty at night when it was all lit up. Location perfect for all of the Albert Dock attractions, and shopping at Liverpool One. All good, would definitely stay again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lizzie M wrote a review Jan 2024
6 contributions1 helpful vote
A lovely hotel in a great location for the Arena & beyond. The staff were so helpful and everyone we met was very friendly. The beds were so comfy & the breakfast was very good, there was a full cooked breakfast plus croissants, mini muffins, cereal & fruit. Would definitely go again 👍
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Angi T wrote a review Jan 2024
1 contribution
Wow what can I say ...the staff where lovely and couldn'tdo enough..the room was cosy and cleaned everyday..breakfast was spot on loads of choice which was good as I was there for a week ..could not fault it ..would definitely stay here again...excellent
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel
Responded 4 weeks ago
Hello 978angit, Thank you for the wonderful review, we would definitely love the chance to have you at our hotel again, hopefully we will see you soon. Regards Jon Rigby
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Linda D wrote a review Jan 2024
1 contribution
Front desk team member Cam was Awesome. She was very welcoming and helpful made us feel very welcome. If we needed anything we knew we could ask her would definately stay again the rooms were very clean
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel
Responded 19 Jan 2024
From reading your review I do not think this is the hotel you stayed at as we do not have a team member called Cam. However, glad to hear your enjoyed your night.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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merrickPhomPenh wrote a review Jan 2024
Manchester, United Kingdom63 contributions42 helpful votes
This modern hotel is in a central location, handy for the bus station and, shops and restaurants. The staff are very obliging. The hotel offers good value; nice well equipped room. BUT: bathwater tepid; no safe.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel
Responded 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LIVERPOOL - ROYAL ALBERT DOCK. Please know that your feedback is extremely valuable to us, and I do apologise about the water issue. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 01517026350 or jon.rigby@exliverpool.com. Sincerely, Jonathan Rigby Guest Service Manager 01517026350 jon.rigby@exliverpool.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£64 - £128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express liverpool-albert dock hotel liverpool, holiday inn liverpool
LOCATION
United KingdomEnglandMerseysideLiverpool
NUMBER OF ROOMS
135
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS LIVERPOOL - ROYAL ALBERT DOCK, AN IHG HOTEL - Updated 2024

Frequently Asked Questions about Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel?
Nearby attractions include Royal Albert Dock Liverpool (0.2 miles), Escape Hunt Liverpool (0.09 miles), and Albert Dock (0.2 miles).
What are some of the property amenities at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel?
Conveniently located restaurants include Rudy's Albert Dock, The Floating Grace, and Rough Hand Made.
Is Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel located near the city centre?
Yes, it is 0.9 miles away from the centre of Liverpool.
Are any cleaning services offered at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel?
Many travellers enjoy visiting The Cavern Club (0.5 miles), Williamson’s Tunnels – Friends of Williamson’s Tunnels (1.5 miles), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.6 miles).
Does Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.