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Crowne Plaza Liverpool City Centre, an IHG Hotel

2 St Nicholas Place Princes Dock, Pier Head, Liverpool L3 1QW England
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Traveller (872)
Room & Suite (283)
Videos (1)
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About

#29 of 104 hotels in Liverpool
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Taxi service
Paid private parking on-site
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Marina View
Languages Spoken
English, French, Spanish, German and 1 more
3342Reviews80Q+A100Room tips

Reviews
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Traveller rating
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Garry A wrote a review 19 Feb
Ayr, United Kingdom67 contributions43 helpful votes
Our second night at the Plaza and from the minute we arrived to the fantastic view of the Liver Building we knew this was the place to be. Superb situation minutes from the ferry terminal and Albert Dock and an easy walk to the city centre. Nice touch having the gentleman open the doors and excellent information from reception as to Liverpools amenities. After a long day out we had a coffee in the bar, wow that’s how you make and serve coffee with a great touch on the Maltesers. Our room was comfortable and clean. Breakfast was superb and we had dinner in the restaurant also very good. What made our stay even better was the exceptional staff, every one took time to have a chat and ask us how we were and how our stay was. Excellent hospitality from all concerned. We will be back and thank you all for looking after us, see you at breakfast 😊
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Remember you have a parking charge!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Recce61alfa wrote a review Jun 2023
South Wales, United Kingdom469 contributions60 helpful votes
Hotel's Favourite
On site parking , well presented hotel. Room to good standard clean and normal set out. Room 343 view over Mersey and next to cruis terminal. Spa set up good , but you have to book in advance as very bus. Breakfast was to a good standard and well presented and hot.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Janet McMahon , Guest Services / Front Office at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 18 Jun 2023
Dear Reec-61alfa, Thank you for taking the time to pass on your much-valued feedback in relation to your recent stay here at Crowne Plaza Liverpool Hotel. I am delighted you enjoyed your overall experience and I hope to welcome you back to the hotel again very soon. Please contact me if I can be of any further assistance. Kindest regards, Janet McMahon Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nick V wrote a review 18 Feb
Coventry, United Kingdom13 contributions5 helpful votes
What a find! Went for three nights during February half-term and cannot fault this hotel. Exceptional location in terms of convenience for city centre, marina, ferry etc. Very comfortable and well maintained accommodation. Excellent service at all times. Bar is expensive but food very high quality and good value. Breakfast is great but extremely busy 830-9. Pool is also busy and you must book. Free parking on site. Would happily return and strongly recommend.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bev wrote a review 2 Feb
8 contributions5 helpful votes
Lovely hotel and exceptional staff. Great facilities and location. Private secure parking. Five stars for cleanliness, location, food, drink and ambience. Only criticism was the bathroom needed a bit of a revamp and the price, which we thought a bit on the high side. Having said that, we would definitely stay there again.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't follow Sat Nav, it takes you down a dead end. Continue along The Strand, the hotel is well...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet McMahon , Owner at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 2 weeks ago
Dear beverleym796, I would like to thank you for taking the time to pass on your feedback following your recent stay with us at Crowne Plaza Liverpool. I am extremely happy to hear you thoroughly enjoyed your stay with us and sincerely hope you return in the near future. Please contact me if I can be of any further assistance. Kindest regards, Janet Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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alegna wrote a review 2 Feb
United Kingdom22 contributions15 helpful votes
This hotel is amazing, the views of the river and the beautiful buildings surrounding it. There is a pool, and leisure center. We used the business lounge and this is a great place to do some work and have a drink and snack. The breakfast was delicious with a wide selection. The staff are lovely and welcoming and very professional. We will defiantly be back.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet McMahon , Owner at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 2 weeks ago
Dear nnylf669, Thank you so much for your Fabulous Hotel !!!! review of Crowne Plaza Liverpool. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Please contact me if I can be of any further assistance. Kindest regards, Janet Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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damian W wrote a review Jan 2024
4 contributions1 helpful vote
I attended the hotel for a charity event. The staff were friendly and service was fast and efficient. Grace and Dillan did a great job behind a busy bar, friendly and professional. I had an issue with my room the next morning and maintenance attended quickly and resolved the problem. Recommend a stay here when in Liverpool.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet McMahon , Owner at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 2 weeks ago
Dear damianw471, Thank you for leaving feedback about your stay at Crowne Plaza Liverpool. It is a pleasure having you as one of our guests. I will be sure to share your comments with Grace and Dillan who will be super happy they impressed you during your stay. I do hope to welcome you back in the future. Please contact me if I can be of any further assistance. Kindest regards, Janet Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eltomo999 wrote a review Jan 2024
United Arab Emirates4 contributions14 helpful votes
A great experience. A warm welcome greeted us from a friendly India. She allocated us a room a full hour earlier than expected. Room was spotless, bed was comfortable and basic facilities were satisfactory. Good choice at breakfast with friendly and attentive waiting on staff who were smartly dressed in their clean uniforms. The only slight negative was the road noise as our room faced the busy strand. Parking is secure if slightly expensive.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet McMahon , Owner at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 2 weeks ago
Dear Celtor67, Thank you for taking the time to share your experience at Crowne Plaza Liverpool. India will be delighted to read she made such a good impression. I do hope you return soon for anther Mersey Weekend !! Please contact me if I can be of any further assistance. Kindest regards, Janet Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FFM9 wrote a review Jan 2024
Berlin, Germany786 contributions348 helpful votes
Venue is well located in the UNESCO area, with nice views on the old ports buildings. Venue is rather large, nice gym and big heated swimming pool, long enough to really swim. They are weak on status benefits recognition, i was set in 403, told it was a Jr Suite, actually it was just a regular room which they label executive, by giving you 2 soda cans and 1 bag of crisps free of charge. Needless to say, it is very disappointing when you are Diamond Ambassador. Room was circa 16sqm Inc. Bathroom, so don't bother taking their executive rooms they are the same size as their regular rooms (see floor plan in the picture here). Personnal was friendly, parking on site is easy and they have chargers for E cars, great for electro drivers ! The lounge is tiny, but offers a smaller but good breakfast in the morning. Locatio Clean, small rooms, well located, but weak on status recognition. Room was clean, modern and had USB chargers by the desk and rather well noise insulated. Not a bad venue, but the rooms aren't spectacular, service is correct
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet McMahon , Owner at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 2 weeks ago
Dear FFM9, Thank you so much for your review of our hotel Crowne Plaza Liverpool. We appreciate your loyalty as an Diamond Elite IHG® ONE Rewards Club member. I am pleased to hear you enjoyed aspects of your stay with us. We value your feedback and I will share your comments with the team to avoid recognition issues in the future . We hope you will visit us again. Please contact me if I can be of any further assistance. Kindest regards, Janet Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Makayla wrote a review Jan 2024
2 contributions
Stayed for 2 nights at the hotel room was queen standard we was facing waterfront. I ordered room service twice for lunch and then tea as the weather changed quite bad. Food was beautiful shockingly surprised. Breakfast was plentiful staff was very polite. The hotel has a swimming pool and we used this it was very easy. We just booked in and only waited 5 mins from when we booked in till we was able to go back to use. Would 100% stay here again room was decorated to high standard and the air con and heater was a dream.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Parking was fine outside in the car park
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet McMahon , Owner at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 2 weeks ago
Dear 598makaylah, Thank you for taking the time to write such a wonderful review of Crowne Plaza Liverpool. I even more delighted that you 100% would stay with us again. I look forward to welcoming you back in the near future. Please contact me if I can be of any further assistance. Kindest regards, Janet Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Doc wrote a review Jan 2024
Chirk, United Kingdom11 contributions14 helpful votes
The Crowne Plaza restaurant was as one would expect from a good chain hotel. The honey glazed duck was wonderful and the Eaton Mess scrumptious. Service was first class. The staff were very helpful And the doorman most pleasant.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janet McMahon , Owner at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 4 weeks ago
Dear passasjer, Many thanks for taking the time to review your stay with us at Crowne Plaza Liverpool. I was delighted to read through your comments, especially in relation to the service you received from the team during your stay. I look forward to welcoming you back to the hotel again very soon. Please contact me if I can be of any further assistance. Kindest regards, Janet Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£99 - £163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza liverpool hotel liverpool, liverpool crowne plaza
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
159
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CROWNE PLAZA LIVERPOOL CITY CENTRE, AN IHG HOTEL - Updated 2024

Frequently Asked Questions about Crowne Plaza Liverpool City Centre, an IHG Hotel
Which popular attractions are close to Crowne Plaza Liverpool City Centre, an IHG Hotel?
Nearby attractions include The VRVE - Liverpool (0.2 miles), ClueFinders Liverpool (0.3 miles), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.1 miles).
What are some of the property amenities at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Liverpool City Centre, an IHG Hotel?
Conveniently located restaurants include A Small Fish In A Big Pond, Lucy in the Sky Liverpool, and Riva Blu Italian Restaurant & Bar, Liverpool.
Are there opportunities to exercise at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Crowne Plaza Liverpool City Centre, an IHG Hotel located near the city centre?
Yes, it is 0.9 miles away from the centre of Liverpool.
Are any cleaning services offered at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Liverpool City Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Liverpool City Centre, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Polish.