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Holiday Inn Liverpool - City Centre, an IHG hotel

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Lime Street, Liverpool L1 1NQ England
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Traveller (433)
Room & Suite (140)
Dining (50)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Liverpool - City Centre, an IHG hotel
Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 112 in Liverpool
Location
Cleanliness
Service
Value
Travellers' Choice
The Holiday Inn Liverpool City Centre is located in the heart of city, directly opposite Lime Street train station and 8 miles from Liverpool John Lennon Airport. The hotel is ideal for both Premier League football teams; Liverpool FC at Anfield and Everton FC at Goodison Park, and for Aintree, home of The Grand National. There is no better base from which to explore the numerous theatres, bars and restaurants within this vibrant city. All 139 guest bedrooms are fully air-conditioned, have free Wi-Fi and views of the city and the fabulous surrounding architecture. The hotel hosts both business and social gatherings with 7 flexible function rooms that can accommodate up to 400 delegates. The Arena & Convention Centre Liverpool is just over 1 mile from the hotel and is easily walkable, as is the fabulous Liverpool ONE shopping and entertainment centre. For guests looking to relax after a busy day, the Holiday Inn Liverpool City Centre offers a selection of menu options in the newly refurbished restaurant, bar & lounge with fabulous views over the St. George's Quarter. As an added bonus all Kids Stay & Eat Free with their parents and there is free wi-fi in all areas. Discounted pay car parking is available to our guests at the adjacent St. John's shopping centre.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Hair dryer
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English
1896Reviews40Q+A100Room tips
Traveller rating
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Most Recent
CheekyLondon wrote a review 2 May
Southend-on-Sea, United Kingdom1715 contributions658 helpful votes
The hotel is welcoming and clean. The rooms are basic but absolutely fine for a short stay. They need to update the hairdryers though as they are out of date. We enjoyed the breakfast - choose anything from the buffet for £10 each (if pre booked). The bar stayed open late on Saturday night (they said till 2am) but on sunday it was all shut by 10.15 which is ridiculously early for hotel guests. Our room on the 4th floorwas made up during our stay but our friends on the 8th floor were forgotten one day and had towels removed and not replaced on another day. They also had to collect their own loo paper from reception, so their experience was not as good as ours.It's a great location for the centre of Liverpool and close to the train station of Lime Street.
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Date of stay: May 2022
Cleanliness
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 1 week ago
Dear Guest, Thank you for taking the time to provide us with this valuable insight into your recent Holiday Inn experience, we really appreciate the feedback. I was delighted to hear that you enjoyed your stay with us, especially that you enjoyed our breakfast. welcoming reception and cleanliness. However, please accept my apologies regarding your friends room not being fully serviced, I will be sure to relay your feedback to the relevant department for future improvements, I do hope this did not negatively impact their experience. For future reference, our friendly team are more than happy to bring any extra amenities that you require to the room, you do not have to visit Reception to collect. I look forward to hopefully welcoming you back to Holiday Inn Liverpool City Centre in the near future! Warm Regards, Helen G Guest Service Manager
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166carolynp wrote a review 1 May
Aspatria, United Kingdom33 contributions39 helpful votes
Excellent location for station, show and shopping. Clean hotel with friendly helpful staff, nothing was too much trouble. Food beautifully cooked. Rooms very clean with all essentials. Only thing missing were safes in the rooms.
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Date of stay: April 2022
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 1 week ago
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Liverpool City Centre. I am delighted to hear that you enjoyed your stay with us! We do also have safety deposit boxes located behind Reception for future reference. I do hope to have the pleasure of welcoming you back to Holiday Inn Liverpool City Centre in the near future. Thank you again for taking the time to leave us this much appreciated feedback. Sincerely, Helen G Guest Service Manager
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clydecoasters wrote a review Apr 2022
Largs, United Kingdom75 contributions87 helpful votes
Not the most attractive looking hotel on the outside , but once inside everywhere was very clean and relatively recently all freshened up. Rooms were a good size with comfortable furnishings. Only thing I can criticise really is there is no way to control temperature of room , it is all centrally set. Staff were all friendly and helpful. Location is very good with all of central Liverpool within walking distance and is especially convenient for people arriving by train at Lime street station just across the road. Would definitely return to this hotel if ever in the city again.
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Date of stay: April 2022
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to provide us with this valuable insight into your recent Holiday Inn experience, we really appreciate the feedback. I was delighted to hear that you enjoyed your stay with us, especially that you enjoyed our central location and our friendly team welcomed you. I am really glad you enjoyed your stay and thank you again for taking the time to leave us this feedback. However, please accept my apologies regarding the A/C, I will be sure to relay your feedback to the relevant department for future improvements. I look forward to hopefully welcoming you back to Holiday Inn Liverpool City Centre in the near future! Warm Regards, Helen G Guest Service Manager
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chris c wrote a review Apr 2022
Exeter, United Kingdom167 contributions93 helpful votes
Excellent location for the city centre right beside the main train station. Very friendly staff on reception. Room very clean and tidy. Good throughout my stay was excellent especially breakfast which offered a good selection of food. Overall a good experience
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Date of stay: April 2022Trip type: Travelled
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to provide us with this valuable insight into your recent Holiday Inn experience, we really appreciate the feedback. I was delighted to hear that you enjoyed your stay with us, especially that you enjoyed all aspects of our hotel and our friendly team. I am really glad you enjoyed your stay and thank you again for taking the time to leave us this feedback. I look forward to hopefully welcoming you back to Holiday Inn Liverpool City Centre in the near future! Warm Regards, Helen G Guest Service Manager
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Rob H wrote a review Apr 2022
Brooklin, Canada47 contributions61 helpful votes
Checked in and 'Emily' (I think was her name) could not have been more helpful. Room was clean, perfect location for inner-city. Although we turned the heat off and opened a window, the room was hot and the AC was not available. It was warmer than normal for April in Liverpool and it seems everywhere we went had the heat blasting so maybe that's a thing here :). The parking at St.John's was a bit of a circus as they were installing a new ticketing system so validation was an issue but that's not on the hotel people. The parking attendance helped us out and was very friendly. Will definitely be back next time we are in Liverpool.
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Date of stay: April 2022
Cleanliness
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 2 weeks ago
Dear Rob, Thank you for taking the time to provide us with this valuable insight into your recent Holiday Inn experience, we really appreciate the feedback. I was delighted to hear that you enjoyed your stay with us, especially that Emily went above and beyond to provide you excellent guest service. I will be sure to relay your feedback to our team who will be pleased to hear they made a really positive impact to your stay! I am so pleased that you enjoyed your stay and thank you again for taking the time to leave us this feedback. I do hope to welcome you back in the near future. Warm Regards, Helen G Guest Service Manager
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Vensure1 wrote a review Apr 2022
Ottawa, Canada33 contributions4 helpful votes
For our extended March school break getaway, we traveled to UK from Canada and included Liverpool on our itinerary - this hotel stood out for me and I was soon assured that I made the right choice for my family. The location is ideal for us to get back on the train, and even being in a busy area we didn't notice any significant noise through the walls so could sleep well at night. The rooms are fairly spacious and cozy, big screen TV, nice view outside, and a bonus was the higher-than-expected water pressure of the shower which was terrific for body massage after a long day of walking and museum-going. The buffet breakfast was delicious, and room service and food was satisfying too. Staff were friendly, especially on entry and leave when we needed our bags stored to visit the World Museum before taking the train out. Would highly recommend!
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Date of stay: March 2022
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to provide us with this valuable insight into your recent Holiday Inn experience, we really appreciate the feedback. I was delighted to hear that you enjoyed your stay with us, especially that our friendly team provided excellent guest service. I will be sure to relay your feedback to our team who will be pleased to hear they made a really positive impact to your stay! I am so pleased that you enjoyed your stay and thank you again for taking the time to leave us this feedback. I do hope to welcome you back to Liverpool in the near future! Warm Regards, Helen G Guest Service Manager
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katebeattie1 wrote a review Apr 2022
Manchester, United Kingdom7 contributions2 helpful votes
Approach to the hotel is roadworks and chaotic at the moment which is not the hotels fault but the entrance and reception area are also plain. Staff were friendly and helpful. Rooms are spacious but very dated, shower is over the bath and the whole feel of the rooms is not what I expect from a holiday inn. Breakfast was fine but restocking was very slow and several items were empty. Given how many hotels there are in this area I would recommend looking elsewhere!
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Date of stay: April 2022Trip type: Travelled
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to provide us with this valuable insight into your recent Holiday Inn experience, we really appreciate your feedback. Please accept my sincere apologies to hear that you were disappointed with your recent stay at Holiday Inn Liverpool City Centre. I understand that the road works are inconvenient and all of us at Holiday Inn cannot wait for them to be complete! I was pleased to read that our friendly team were helpful. At times, breakfast can get quite busy - I am glad you did enjoy breakfast however. Rest assure, I will relay your feedback to regarding public area/bedroom decor to the relevant department for further investigation and future improvements, so thank you for bringing this to my attention. We do hope to have the opportunity of welcoming you back in the near future to restore your faith in our hotel, as this is definitely not our usual standard. If you would like to discuss this further, please do not hesitate to contact me directly: helen.gibson@hiliverpool.com Warm Regards, Helen Gibson Guest Service Manager
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Poppy B wrote a review Apr 2022
18 contributions5 helpful votes
Arrived to a warm welcome from Catherine on reception very informative and pleasant,needed to be up early to catch a train so first in for breakfast 6.30 but this made no difference to Kathy who welcomed us and looked after us although she wasn’t guite set up for service. Wonderful clean room overlooking city good nights sleep in comfy bed, next mornings breakfast a little busier than previous morning but the lovely Kathy took time to ask us about our previous day trip wonderful friendly customer service breakfast was also good plenty of choice and plenty of tea and coffee overall very good hotel in a excellent position in the city would certainly stay there again well done everyone.
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Date of stay: March 2022
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 4 weeks ago
Dear Poppy, Thank you for taking the time to provide us with this valuable insight into your recent Holiday Inn experience, we really appreciate the feedback. I was delighted to hear that you enjoyed your stay with us, especially that Catherine and Kathy went above and beyond to provide you excellent guest service. I will be sure to relay your feedback to our team who will be pleased to hear they made a really positive impact to your stay! I am so pleased that you enjoyed your stay and thank you again for taking the time to leave us this feedback. I do hope to welcome you back in the near future. Warm Regards, Helen G Guest Service Manager
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AFF wrote a review Mar 2022
Wakefield, United Kingdom41 contributions25 helpful votes
Excellent location, easy walk to all main areas of city centre. Car park attached only £6 per 24hrs for hotel guests. Ladies on reception really friendly and booked us in swiftly. Spacious room and spotlessly clean. Nice bar/eating area overlooking train station entrance. Breakfast was excellent, only slight moan is definitely need more staff took ages for tea/coffee to be served and one staff member was a little abrupt when we asked when it would be served. We'd definitely stay here again.
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Date of stay: March 2022
Location
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 31 Mar 2022
Dear Ann, Thank you for taking the time to provide us with this valuable insight into your recent Holiday Inn experience, we really appreciate the feedback. I was delighted to hear that you enjoyed your stay with us, especially our excellent location and friendly reception team! I will be sure to relay your comments back to our team who will be delighted with your comments! Please accept my apologies to hear that tea/coffee took a short while to be served at breakfast, I will be sure to relay this feedback to our Restaurant Manager for further improvements. I look forward to hopefully welcoming you back to Holiday Inn Liverpool City Centre in the near future! Warm Regards, Helen G Guest Service Manager
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Anna B wrote a review Mar 2022
Morecambe, United Kingdom3 contributions
Have stayed in a number of lovely hotels in Liverpool and at most gave paid far more but have to say this hotel has been the absolute best value for money. Really modern, very clean, lovely staff, fab rooms with super comfy beds and delicious breakfast, what more could you want!👍 Perfect location as we travelled by train, hotel is directly across from Lime St Station. Don't be fooled by the basic outside of the hotel, inside you'll fine a hidden gem. Staff were pleasant on the desk but have to say that Kathy who works in the breakfast team really went out of her way to be super friendly and attentive, an absolute assest to the Hotel. Will DEFINITELY stay there again & would highly recommended, just a few mins walk from the shops and restaurants and 15 min walk tops to the breathtaking Albert Dock, just brilliant.
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Date of stay: March 2022Trip type: Travelled
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Response from Helen G, Guest Services / Front Office at Holiday Inn Liverpool - City Centre, an IHG hotel
Responded 28 Mar 2022
Dear Guest, Thank you for taking the time to provide us with this valuable insight into your recent Holiday Inn experience, we really appreciate the feedback. I was delighted to hear that you enjoyed your stay with us, especially that you enjoyed all aspects of our hotel and that you especially recognised Kathy for going above and beyond! I will be sure to relay your comments to Kathy who will be delighted with your comments! I look forward to welcoming you back to Holiday Inn Liverpool City Centre in the near future! Do let me know when you are next due to arrive and I will ensure your stay is made extra special! Warm Regards, Helen G Guest Service Manager
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PRICE RANGE
US$94 - US$334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn liverpool city centre hotel liverpool, liverpool holiday inn
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
139
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Frequently Asked Questions about Holiday Inn Liverpool - City Centre, an IHG hotel
Which popular attractions are close to Holiday Inn Liverpool - City Centre, an IHG hotel?
Nearby attractions include Breakout Liverpool (0.2 miles), Escape Live Liverpool One (0.3 miles), and SANDEMANs NEW Europe - Liverpool (0.07 miles).
What are some of the property amenities at Holiday Inn Liverpool - City Centre, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Liverpool - City Centre, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn Liverpool - City Centre, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Holiday Inn Liverpool - City Centre, an IHG hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Holiday Inn Liverpool - City Centre, an IHG hotel?
Conveniently located restaurants include Greek Taverna Bold Street, Akasya, and Turtle Bay - Liverpool Hanover Street.
Are there opportunities to exercise at Holiday Inn Liverpool - City Centre, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Is Holiday Inn Liverpool - City Centre, an IHG hotel located near the city centre?
Yes, it is 0.2 miles away from the centre of Liverpool.
Are any cleaning services offered at Holiday Inn Liverpool - City Centre, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Liverpool - City Centre, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Liverpool - City Centre, an IHG hotel?
Many travellers enjoy visiting The Cavern Club (0.3 miles), Williamson’s Tunnels – Friends of Williamson’s Tunnels (0.9 miles), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.5 miles).