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The Richmond Apart-Hotel

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Traveller (1099)
Dining (100)
Room & Suite (89)

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About

#49 of 104 hotels in Liverpool
Location
Cleanliness
Service
Value
The Richmond in City Centre, Liverpool is the perfect location, split between the business, education, leisure and retail sectors of the city. A luxury accommodation concept, The Richmond offers 4 Star Hotel Bedrooms, with interlinking capability into full serviced apartment, all with the usual benefits of a four star hotel. It's design, makes it most ideal for every style of visit or various length of stay. The property is a Grade II Listed iconic building. Offering free Wi-Fi throughout, Mini Fridges in all Rooms with complimentary fresh Milk & Water, Upscale Toiletries, Smart TV's, 24hr Room Service and Suites & Apartments also offer full Kitchen facilities. Furthermore, take advantage of other facilities including the "R" Bar & Brasserie boasting amazing Best of British dishes, and some onsite Car Parking. Finally for exclusive wedding & events, private dining or conferences in our three event rooms: The William & Kane Suite or Florentyna's offering up receptions of 200 guests.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
Spa
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Room service
Safe
Kitchenette
Flatscreen TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Private bathrooms
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English
3137Reviews55Q+A100Room tips

Reviews
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Mindy M wrote a review Nov 2022
1 helpful vote
Our room was large but the carpets were filthy, covered in stains. There was mould in the wardrobe and alongside the bed on the wall. We were kept awake all night by party goers in the corridor constantly in and out of their room banging and shouting. I was with my 73 year old mum. I rang reception all night but noone answered my calls. I did ask at reception if we could change rooms because our room looked nothing like the pictures. I was told by a very rude, abrupt woman that my room was bigger than average and that I was lucky to have it. I gave up because we had to be at the theatre and she was in no way prepared to change our room. We were the only 2 people eating in the restaurant and it was like a thoroughfare with staff constantly in and out walking past our table dragging boxes and banging and shouting. If we had known that the hotel hosted huge Christmas parties into the early hours we would not have stayed there. The restaurant is decorated nicely but our experience wasn't good. The food was nice. We were kept awake all night by people outside our room in and out smoking all night , shouting and banging. Worst hotel experience ever. I do have photos on an old phone somewhere. We would not recommend this hotel.
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Date of stay: December 2021
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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India wrote a review Jun 2022
2 contributions
I was supposed to be staying overnight at this hotel tomorrow for a concert. I received an email from Booking.com on Wednesday, saying that the hotel had offered to waive the cancellation fee in order to free the room up, but if I wanted to keep my booking and remain booked in at the hotel, then all I would have to do is ignore the email! I did this, then received a message on Booking.com from the hotel this afternoon, stating that they were cancelling my booking and they had attempted to contact me on multiple occasions, which is completely untrue! As my concert is tomorrow, I have had to find another place to stay otherwise I would be stuck in Liverpool, and it has cost me over double the price! It is disgusting that I received absolutely zero communication from the hotel and I have had to fork out another load of money to ensure I am not stranded on the street.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sandra M wrote a review Apr 2022
Wirral, United Kingdom5 contributions1 helpful vote
Visited for a precooked afternoon tea and have to say we were not disappointed! Really cheerful and very enjoyable! Especially the scones! We will be back as we couldn’t fault our afternoon! Thank you!
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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proficiscor wrote a review Sept 2021
London46 contributions23 helpful votes
Since June 2021 I have stayed in 7 hotels/guesthouses across England and so I am well placed to compare the facilities and service we have experienced in this post-lockdown period. Three of these were booked through Secret Escapes and The Richmond was the first of these. I went with a friend for a 3 night stay to explore Liverpool. We had a decent deal so booked a double room each even though there was no single discount. First impressions were good as I had requested rooms near each other and we were actually the only 2 in a tiny corridor off of the main corridor. We found all the staff to be helpful and friendly. Breakfast was fine if a little chaotic – but this has been common to most of the hotels as they struggle with new staff after an exodus of the experienced staff. My room was comfortable and the bed was big. I am always concerned that the room should be well ventilated and not too hot. The air conditioning didn’t seem to be working but there were two big fans provided in the room and you could open the window. My friend reported that she found it difficult to sleep on the first night because of street noise but I had no issues with this. There is a night porter to let you in if you are out late – which you are bound to be if you explore the Cavern Quarter, and the hotel is well placed for this as everything is a walk away. My only problem was that the safe had been left locked so I couldn’t use it. I reported this to reception on the first day and was told a maintenance operative would see to it but nothing happened. I reported it again on the second day but with the same result so gave up after that. Liverpool itself is great.
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Date of stay: June 2021
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jacqui S wrote a review Aug 2021
5 contributions5 helpful votes
After pulling back the sheet to put my anti allergy protector on I was horrified as the mattress protector on the bed was filthy had stains on it to! bearing in mind that things should be ultra clean with Covid I was shocked. As it was very late in the evening I had to try and sleep. I took photos and showed them to reception in the morning. They were apologetic and asked me to email the pictures. I have and so far have not received a reply . Very disappointed. It is with this in mind that I have rated low!
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nicholasrawstron wrote a review Aug 2021
1 contribution2 helpful votes
A broken bed, tv with no signal, a room like the inferno from hell, air con that wasn't cold that took an hour to get working...topped off with all the seagulls of the world descending on the alley outside the hotel to indulge in a battle royale. All. Night. Long. Pest control required.
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Review collected in partnership with Best Western
Date of stay: April 2021
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jen wrote a review Aug 2021
York, United Kingdom61 contributions18 helpful votes
Visited The Richmond Hotel with my friend. We had a voucher from Groupon for a three course meal with a bottle of wine. I was pleased when we saw the outside of the building as it looked very smart. Once we went in we were a bit ignored by the hotel staff as tried to work out where the restaurant was. Once we found it we were warmly welcomed by the staff and shown to our table. The restaurant was nicely decorated but lacked any real atmosphere as it was quite brightly lit and I don’t remember any music being played. The menu was very nice with a wide variety of choices. My friend and I both chose the same starters and mains. Asparagus with Hollandaise and chorizo topped with a crispy egg. This was delicious and the crispy egg with runny middle was really wonderful. Main was pork with heritage carrots and parsley mash and jus. Really really tasty. I had a lemon brûlée tart and my friend had a pistachio dessert served in an edible plant pot. We didn’t have much choice for our wings as there was only one kind available but it was ok as this was nice too. The staff were very friendly and we didn’t feel rushed at all as we sat for quite some time chatting and didn’t rush to leave. The negatives were only that the atmosphere was a little flat and although we had dressed up most of the other customers seemed to be hotel residents who were quite casually dressed not a big deal really but we did feel a little overdressed!! I’d definitely go again
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Date of stay: August 2021Trip type: Travelled with friends
Room Tip: I’d say no need to dress up super smart
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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187048 wrote a review Aug 2021
Leeds, United Kingdom84 contributions64 helpful votes
+1
After reading the reviews I was concerned. We had room 133 a junior suite. It was lovely. Big and clean ( apart from windows and mould in bath) . Two big TVs, cake on arrival and beer in fridge for our celebration. Restaurant was nice on first night but food poor on second night. Breakfast was nice. Location was good, near many other hotels. Worth the money as we got a Good deal. Thank you
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CP85 wrote a review Aug 2021
Manchester, United Kingdom255 contributions180 helpful votes
We were due to dine here next weekend. We made the booking months ago. We have been contacted to be told our reservation has been cancelled as they are renting out the whole hotel for 6 months. This is poor customer service and has left us needing to find somewhere else to book last minute.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Avoid the whole place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Travelling Golfer wrote a review Aug 2021
16 contributions2 helpful votes
Absolutely disgusting, I had booked and paid for my room 6 months in advance of a visit, then a couple of weeks before we were due to stay we received an email without explanation to say the property had cancelled our room. Interestingly rooms are still available online but 3 times the price presumably because of the football match the same weekend. The trip was a break after working on the NHS front line for the last 17 months, not relevant and don't want special treatment pure bad customer service do not book here you may be faced with no accommodation at the last minute
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Savvy, Owner at The Richmond Apart-Hotel
Responded 12 Aug 2021
Absolute Rubbish! We explained today the reasons for the hotel closure following the effects of covid. We are not available online this is just not true. It is irrelevant who the booking is for so don't understand why you feel the need to inform...we have cancelled due to covid and the effects it has on our business...but you already know this you have just chose not to listen. Thank you for your support during this difficult time for not only the business but for the entire team...oh who have also worked were possible over the last 17 months to support a business during a pandemic. Oh and your advice not to book is also irrelevant as we told you we will be closing therefore any other guests simply wont be able to.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£9,714 - £10,583 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Richmond, BW Premier Collection
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
152
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE RICHMOND APART-HOTEL - Updated 2024 Prices (Liverpool)

Frequently Asked Questions about The Richmond Apart-Hotel
Which popular attractions are close to The Richmond Apart-Hotel?
Nearby attractions include The Cavern Club (0.3 miles), Breakout Liverpool (0.2 miles), and Magic On The Mersey (0.2 miles).
What are some of the property amenities at The Richmond Apart-Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Richmond Apart-Hotel?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at The Richmond Apart-Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Richmond Apart-Hotel?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to The Richmond Apart-Hotel?
Conveniently located restaurants include Dale Street Kitchen & bar by Shino, 8 By Andy Sheridan, and Cook Street Coffee.
Is The Richmond Apart-Hotel located near the city centre?
Yes, it is 0.6 miles away from the centre of Liverpool.
Are any cleaning services offered at The Richmond Apart-Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Richmond Apart-Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Richmond Apart-Hotel?
Many travellers enjoy visiting The Cavern Club (0.3 miles), Williamson’s Tunnels – Friends of Williamson’s Tunnels (1.2 miles), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.3 miles).
Is The Richmond Apart-Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.