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30 James Street

30 James Street Albion House, Liverpool L2 7PQ England
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Traveller (999)
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Panoramas (13)
Room & Suite (267)

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About

#84 of 104 hotels in Liverpool
Location
Cleanliness
Service
Value
A Grade II* listed building, 30 James Street Hotel – Home of the Titanic is truly one of a kind. One of the closest hotels to Liverpool landmarks, the enchanting, nautical-themed hotel is also built on historic foundations. And we’re proud to have preserved its splendour with a contemporary, stylish finish. Radiating with incomparable charm and character, 30 James Street was formerly known as Albion House. The building once stood as the headquarters of White Star Line, the iconic shipping company and most famously owners of RMS Titanic. With impressively spacious rooms and suites, the luxurious hotel is a favourite for couples in search of a romantic stay, or for larger groups of family and friends. Offering elegant group accommodation, all décor and furnishings are designed to ignite a first-class feel to the room, so you can expect plush, comfortable beds and close attention to detail
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Property amenities
Free internet
Bar / lounge
Taxi service
Conference facilities
Banquet room
Rooftop terrace
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Meeting rooms
Concierge
Non-smoking hotel
First aid kit
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Kitchenette
Flatscreen TV
Sofa bed
Bath / shower
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English
658Reviews180Q+A97Room tips

Reviews
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Christina H wrote a review Yesterday
Blaenau Ffestiniog, United Kingdom3 contributions3 helpful votes
We checked in and were allocated Room no 44, the walls in the room were mouldy and the bedding felt damp. We reported this at reception, the lady on reception was really nice but did not seem surprised by what I was telling her. She said that they were full booked and wasn't sure what to do, after a couple of minutes looking on her system, she allocated us a second room, which was next door - room 45, oh my life upon opening the door I nearly fell, the smell that came from the room was awful - my explanation ''rotten eggs'', my husband said it was Sulphur!, I went back to reception and she then told me to try room 206 - went in - the curtains were handing off the pole, the bedding again felt damp, the carpet had not been hoovered in a while, bathroom mouldy and the kitchen work tops were awful. Reported this to reception and checked out! We then stayed elsewhere!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: DO NOT BOOK
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sightseer64763454983 wrote a review 25 Feb
1 contribution
Had to carry pram and suitcases up hotel steps, but check in was easy enough. Came with my husband and our 1 year old and 3 year old. Their 1st time away in a city..! So we thought we'd push the boat out and book the "presidential suite".... Not ones to complain, but wow. Room stunk of urine, stains all over the carpet.. Kids were picking up manky chips and god knows what!🤮Kettle didn't work, tried to complain as we went out for our booked meal, but reception was crazy with people checking in! No no hit water to warm any milk for the kids bedtimes..they couldn't have a bath till the morning as the there wasn't enough light at all above the big bath, pitch black at night. Crap all on the floor under that too.. Steam room bit didn't work in shower, shower basically just dripped..heating....not working..2 electric heaters placed in the room, WITH A 1 YEAR OLD AND 3 YEAR OLD RUNNING AROUND! Nothing mentioned on booking. Checked out earlier and was told by the guy at reception to send an email of complaint and we'd have a response... Over a week ago sent 2 emails heard nothing still!! Seems to me they're just grabbing what money they can before they shut for the refurb, which is absolutely shocking! Horrible night for our kids 1st night in Liverpool. Such a shame! I try ringing next about the emails I sent probably still won't hear anything. Waste of £200😪
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julian O wrote a review 11 Feb
1 contribution
As a frequent business and leisure traveller I've experienced many different hotels and I can honestly say that on Satuurday 10 February I stayed in probably the worst. Musty, damp, unclean room with stained carpets, on the stairs leading to our room and inside the room. Bed sheet too small for the mattress, layers of dust on top of the wardrobes, suggested room had not been ckeanedc properly for several wweeks, oh and no spoons for tea and coffee making. When checking in I was asked to pay £100 security deposit which would be refunded back to my card within 4-15 days! Overall a very tired looking hotel which is over promising on its website which claims '34 James Street is a cut above the rest, offering luxury accommodation'. Our night out in Liverpool, by comparison, was fantastic.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Wait until this hotel has had a full and complete refurbishment before booking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Departure24334878045 wrote a review 10 Feb
1 contribution
We have been coming to 30 James Street since around 2016. It’s a real shame to see how downhill it has become however we both understand it will be going through new renovations soon. Our most recent visit was an all round satisfactory visit. No bath plug and asked 3 different times for a plug, in the end the jacuzzi bath didn’t even work, upon inspection of making the bath I found brown dirt around the overflow of the tub. No wifi to the TV (even tried hot spotting from our device) so we could not access any accounts such as Netflix. Bed was uncomfortable with a dip in the middle. Room was really cold. Tea coffee and kettle available but no spoons… Could hear our neighbours down the corridor at 4am Our previous visit to this was November 2022 and everything was perfect, no fault to the room (presidential at the time) As I say, I’ve watched the hotel become a stray from its first self and it’s sad to see how dirty and unpolished the actual hotel itself is. Such as the red carpet on the stairs with stains, you can tell this has now become a “it’s getting ripped up anyway so leave it” kind of mood now. Thing is, the staff to this hotel have always been amazing. We can never ever say a bad word about the staff, from bar tenders across the years at carpathia to reception staff, everyone is so kind, thoughtful and always so jolly. We are still sad to see cocktails in carpathia become “normal modern everyday” cocktails. We used to love the booklet of different variations that were named after the actual titanic (both real and film), our personal favourites were the white star martini, heart of the ocean and captain smith. I hope to see the old white star line in the new lease of life in the renovations. Hopefully the new owners keep the idea of rooms named after titanic icons and guests, such as Guggenheim room and detailing to the guests whom mr and Mrs Guggenheim were etc…. I don’t wish to slander the hotel as I have always loved it and always look forward to coming back. We will be visiting once the hotel reopens after renovations and hope to be wowed again. Good luck to all the staff during their times in renovations and see you next year. Ps, please please keep the large tub in the presidential it’s a beautiful setting.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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gfcosgrove59 wrote a review Jan 2024
Preston, United Kingdom3 contributions
Horrible ! Worst hotel I’ve ever been in , no wonder there was availability in a city that had no rooms available . Dire ! avoid at all costs . Dirty , wardrobe didn’t shut , curtains falling down , no wonder you pay on arrival . Stay anywhere but here
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 3 weeks ago
Dear gfcosgrove59 Thanks for taking to the time to leave your review following your recent stay with us. I am sorry to see that your experience wasn't up to the high standards that your where expecting, I will be sure to pass on your comments to the team. Our iconic building is due to undergo a full top to bottom refurbishment in the late spring, hopefully once this is complete we will be able to welcome you back to us. Kind Regards Jamielee Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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stephanieh341984 wrote a review Jan 2024
Liverpool, United Kingdom8 contributions4 helpful votes
My husband had booked us this room for us for our anniversary. It was decorated with balloons and Prosecco which was a lovely touch. The staff were nice enough. However the room was FREEZING! There was a tiny heater in the room which we had to use all night and it still Baltic. The plug in the hot tub did not work and there was faeces on the towel provided. Would not recommend this hotel.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 weeks ago
Dear stephanieh341984 Thanks for taking to the time to leave your review following your recent stay with us. I am sorry to see that your experience wasn't up to the high standards that your where expecting, I will be sure to pass on your comments to the team. Our iconic building is due to undergo a full top to bottom refurbishment in the late spring, hopefully once this is complete we will be able to welcome you back to us. Kind Regards Jamielee Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JLM wrote a review Jan 2024
Ellesmere Port, United Kingdom42 contributions17 helpful votes
It was such a gorgeous hotel and it’s just gone so down hill. The history of the place and how old fashioned it is really is lovely. But it’s way past the need for a refurb. Everything is really worn and needs cleaning. Not a brief clean, like it needs gutting. Our room was huge and had a kitchen and a jacquzzi bath. Perfect for a girls weekend but the cleaning was no good enough. We were told at reception there was no heating at the moment. Outside was -3 and it was absolutely freezing. One big plus is the bed is so so comfy. But I’ve stayed in travelodges cleaner than this. Give it a miss until it’s been refurbed!
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 weeks ago
Dear Jadelou15 Thanks for taking to the time to leave your review following your recent stay with us. I am sorry to see that your experience wasn't up to the high standards that your where expecting, I will be sure to pass on your comments to the team. Our iconic building is due to undergo a full top to bottom refurbishment in the late spring, hopefully once this is complete we will be able to welcome you back to us. Kind Regards Jamielee Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helen W wrote a review Jan 2024
1 contribution
I can't begin to express my disappointment in this hotel following our reservation for one night just before New Year. When we arrived, we went up to our room to find it was freezing cold and smelled damp. For some inexplicable reason, the window was open. There was a fan heater on the bedside table but it wasn't switched on. My husband had a look in the kitchen area and found packaging in the kitchen cupboard for a c***k ring! Slightly disturbing! There was also no plug for the jacuzzi bath. We went back down to reception to explain that the room was freezing. They told us that some rooms had broken heating and they would add ours to the list. Well, they must have known it was broken when we checked in because there was a heater in the room. We asked if we could change rooms but were told the hotel was fully booked and that if we wanted, we could check out and find somewhere else, but that if we stayed the night, we would pay the full price and there would be no reduction in the price. I was a bit annoyed reallly because I felt they should have warned up about the heating when we checked in. Now, we had travelled some distance to stay the night in Liverpool and didn't really want to go home again. We went out for a while and looked online and found another hotel, so we went back to James Street and told them we wanted to check out and we did so. When we collected the bags from the room, they had gone in and put another heater in there but again inexplicably, the window was open again! I have stayed in this hotel many times in the past and always loved the quirky rooms and enjoyed the bar and breakfast. However, this has really put me off going again. I hope that the alleged refurbishment takes place and the hotel returns to its former splendour. In the meantime, I will be looking for another favourite hotel in Liverpool
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 weeks ago
Dear V3333SDhelenw Thanks for taking to the time to leave your review following your recent stay with us. I am sorry to see that your experience wasn't up to the high standards that your where expecting, I will be sure to pass on your comments to the team. Our iconic building is due to undergo a full top to bottom refurbishment in the late spring, hopefully once this is complete we will be able to welcome you back to us. Kind Regards Jamielee Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bigbadwelshman wrote a review Jan 2024
Blaenau Ffestiniog, United Kingdom89 contributions52 helpful votes
Came here for a night. Booked a room with a jacuzzi bath. To start with the bath looked dirty and black mould around edges. No plug! Apparently you have to ask for one to be delivered to your room. After the fuss of getting the plug, turned the jacuzzi on only for it to not work, it was makingba hell of a sound but the jets weren't working. A maintenance guy came and said yeah it's knackered, we got to change rooms. The bath there worked but a few of the jets were broken. Room so cold as aircon/heating panel wasnt working. Could hear all the noise from.the street below from cars, siren etc. Even though we were on the 6th floor. Breakfast was cancelled but there was a wetherspoons over the road. Would not go again
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: We parked in liverpool one but that's £24 for 24hrs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 weeks ago
Dear Bigbadwelshman Thanks for taking to the time to leave your review following your recent stay with us. I am sorry to see that your experience wasn't up to the high standards that your where expecting, I will be sure to pass on your comments to the team. Our iconic building is due to undergo a full top to bottom refurbishment in the late spring, hopefully once this is complete we will be able to welcome you back to us. Kind Regards Jamielee Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kat wrote a review Jan 2024
2 contributions4 helpful votes
+1
If anyone is considering staying at this hotel I urge you to take a look at recent reviews on trip advisor, I am so upset that I didn't take note This hotel is the worst place I have ever stayed, it is filthy, unkept, smells awful and the fact that these rooms are still being offered to customers is mind blowing We actually stayed in the presidential suite, the beds were filthy, bathroom was falling apart with live wires exposed. The bed on the turret was soaking wet and damp, you could smell the damp in the corridor leading up to the room. The windows were all broken we needed to wedge them shut with cardboard in the middle of the night! There is no heat in this room, so much so they provide 3 plug in heaters to heat the room! At the price they are charging the heating should be a given. The bathroom shower filled up with black dirty water, I took my children home to shower and got out of there as soon as I could, certainly no place for kids or adults!! Absolutely disgusting hotel!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Just don't bother, use the travel lodge next door
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jamielee Robinson, Guest Services / Front Office at 30 James Street
Responded 4 weeks ago
Dear D2563NEkated Thanks for taking to the time to leave your review following your recent stay with us. I am sorry to see that your experience wasn't up to the high standards that your where expecting, I will be sure to pass on your comments to the team. Our iconic building is due to undergo a full top to bottom refurbishment in the late spring, hopefully once this is complete we will be able to welcome you back to us. Kind Regards Jamielee Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£57 - £121 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
63
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30 JAMES STREET - Updated 2024 Reviews (Liverpool)

Frequently Asked Questions about 30 James Street
Which popular attractions are close to 30 James Street?
Nearby attractions include The Cavern Club (0.2 miles), Royal Albert Dock Liverpool (0.2 miles), and Escape Live Liverpool One (0.3 miles).
What are some of the property amenities at 30 James Street?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at 30 James Street?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at 30 James Street?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to 30 James Street?
Conveniently located restaurants include A Small Fish In A Big Pond, 8 By Andy Sheridan, and Cook Street Coffee.
Is 30 James Street located near the city centre?
Yes, it is 0.8 miles away from the centre of Liverpool.
Does 30 James Street offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to 30 James Street?
Many travellers enjoy visiting The Cavern Club (0.2 miles), Williamson’s Tunnels – Friends of Williamson’s Tunnels (1.4 miles), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.2 miles).
Does 30 James Street have any great views?
Yes, guests often enjoy the harbour view available here.
Is 30 James Street accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.