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4.0
#7 of 77 apartments in Liverpool
Location
Cleanliness
Service
Value
The luxury Epic Apart Hotel - Duke Street is a refurbished Victorian building in Liverpool city centre. Each of the stylish apartments and rooms have free Wi-Fi, air conditioning and a flat-screen TV. Apartments come with a dishwasher, fridge/freezer, microwave and hob. The Superior Double Room and ePOD are more traditional hotel size and style rooms. EPIC Apart Hotel - Duke Street is around 10 minutes' walk from Liverpool Central Rail Station and Liverpool Lime Street Rail Station. The Liverpool Echo Arena, BT Convention Centre and Exhibition Centre are just 8 minutes' walk from the property. The shops of Liverpool ONE are within a 2-minute walk. The property's central location means that theatres, museums and Liverpool 's 2 cathedrals are also in close proximity. The football grounds of both Liverpool and Everton football clubs are just a 15-minute taxi ride away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English
Location
75 Duke Street, Liverpool L37 4AR England
EPIC Apart Hotel - Duke Street
491 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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I stayed at Epic Apartment Hotel for 3 days and I had such a pleasant experience I would highly recommend this apartment for anyone else who is looking for something cosy yet not too big, providing a lot of facilities, at a convenient location and just for somewhere to relax that's close to the city.
I had to check in at the Seel St Building on the street next door, it is about a 5-10 minute walk from there to the Epic Apartments on Duke Street. After entering through the big door (images shown below) there are camera's all over the establishment which make me feel very safe to be there, and after entering the room I booked out, it is very roomy and cosy yet quite small.
There are multiple switches for lights in different areas of the apartment and a thermostat system so you can adjust the heating if it's too cold or too hot. Down the stairs there is a little bit under the stairs to put your shoes if you wanted to just put them away somewhere, next to that there's a switch just above the toilet door (not sure what it does) but i found that quite funny. The bathroom came with ofcourse a toilet, small sink, and a nice shower. The bathroom is very small but it provides everything a toilet needs to.
Next to the bathroom there's the kitchen with a little table and some seats, a sink, a counter top with a table top stove, a lot of cabinets, a toaster, a kettle, dish washer, an oven and a microwave. It also has a couch and a flat screen tv for you to just enjoy yourself in the dining area.
Up the stairs there's a little desk, a wardrobe to put your coat & other things into if you need to, and a nice bed.
The overall feeling of the apartment i'd give it a 4/5, sometimes the wifi would go off and the toilet paper quality is not the best, the oven gloves also felt old and was crusty on the inside/outside (did not look hygienic at all) but overall I had a very pleasant experience at an affordable price and close to the middle of the town centre.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:Room on the ground floor next to the front door, convient getting in and out, feeling safe...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Epichotelsliverpool, reception at EPIC Apart Hotel - Duke Street
Responded 26 Jan 2020
Hi, Thank you very much for the review. We are so please that you enjoyed your time with us, and we do hope to see you again soon. Please remember, that if you book direct with us by calling 0151-709-1719 or send an e-mail to hello@epichotels.co.uk, you receive a 15% discount as a returning guest. We do hope to hope to see you again very soon! Kind regards, Mike
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I stopped at the epic apartments in April. I had such a pleasant stay and was so happy with the room. You couldn’t hear any noise or any of the other guests and found everything you would need in The rooms at a great price too.It was very accommodating to me, my sister and son. The gentlemen who helped us all throughout the stay was amazing. He helped us multiple times and was always happy to do so. I would definitely recommend and will be looking to stop again in the future.
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Date of stay: April 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from elliot motloung, Other at EPIC Apart Hotel - Duke Street
Responded 26 Aug 2020
Dear Amelia Thank you for your amazing review. We are delighted to hear that you had an enjoyable stay with us! We hope to welcome you back with us in the future. Don't forget to book directly with ourselves to receive 15% off your next stay as a returning guest. You can call us on 01517091719 or email us to hello@epichotels.co.uk. Kind Regards, Rachel
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We stayed in apartment 38 in duke at for 2 nights. This apartment has a large roof terrace which you can see John Lewis, the big wheel and the liver birds from. The apartment was nice, it was clean and comfortable. I had difficulty locating the sheets for the sofa bed but they were in a bedroom drawer. We also hadn’t been provided with shower gel etc but when we phoned reception some was sent up within a few minutes. The flat wasn’t perfect, it could do with a lick of paint and some maintenance (bulb out in bathroom, broken bathroom door handle, tv in master bed not working) but it was reasonably good value for the amount of space and the location. The roof terrace would be great in sunny weather. The staff in reception were really nice and helpful with everything. I was shocked when they asked for such a huge deposit (£200!) especially when we saw the flat wasn’t in perfect condition anyway, I haven’t received that money back yet.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from elliot motloung, Other at EPIC Apart Hotel - Duke Street
Responded 1 Sept 2020
Hello Faye Thank you for your review. We're glad that you liked our central location. Regarding the maintenance issues I will make sure this is passed onto the relevant department as that is not our usual Epic standards. We hope to welcome you back with us in the future. Don't forget to book directly with ourselves to receive 15% off your next stay as a returning guest. You can call us on 01517091719 or email us to hello@epichotels.co.uk. Kind Regards, Rachel
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We booked a 1 bedroom apartment for three of us to stay 1 night in order to check out the city's university for my son. The suggestion is that these rooms can sleep five people with a double and a single in a bedroom and a sofa-bed in the living area.
I booked an apartment on Seel Street and this was confirmed on two further occasions. The apartment we were given was on Duke Street a short walk away. Not that big a deal but frustrating when you have confirmed the former and Seel Street is still where you have to check in and frustrating when one of your keys doesn't open the door so you have an additional journey.
Either location is very conveniently located to access Liverpool as a city.
At the time of booking, there were covid restrictions in place. On booking, I gave all the full names of my group. I was called before our visit, asked to confirm the party was from one family group and gave full names of the party. Later, I was emailed and asked for full details of the party which I completed and returned. Then at check-in, I was asked to fill out a form with exactly the same information. This was now the fourth time I had been asked to provide the information.
During at least one of the four exchanges, I had made a point of highlighting that I son was grown up so we would need the sofa-bed made up and this was confirmed. On arrival, the sofa bed was not made up. Again, no big deal but frustrating when you have made the point and they have confirmed that it would happen.
To check out, you have to return to Seel Street. At check out, I was asked how my stay was by someone who claimed to be the general manager. I went through the above and he thanked me for the feedback, as highlighted above. Having asked the question and getting some negative feedback, I am not quite sure what I was expecting but, perhaps, a little more than just thanks for the feedback.
Liverpool is a great city, terrific for a weekend break and nightlife. Epic hotels have a bit more to do to justify their title, the repetitive small issues that could easily be addressed slightly diminished an excellent impression of the city as a whole.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Melling, Other at EPIC Apart Hotel - Duke Street
Responded 4 Jul 2023
Dear BigSingClive, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner. In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reception@epicgroup.co.uk By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively. Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input. Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction. Best regards, The Epic Team
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Pre-arrival, our bookings manager could not have been more helpful. We got a good rate, she was super accommodating and I had just as high expectations of the weekend once we arrived. (Group of 12)
On arrival, there were a couple of niggly things in the rooms that were a bit annoying for the price. The air-con didnt work The sofa beds were AWFUL, hard to get out, bed was on a slant All the quilts were in covers too small, so all had quilt hanging out the bottom
Despite these we had a great weekend and they did address the aircon issue, but so much so it was constantly on full blast and we couldn't turn it off.
My 2 main issues are; 1. A day before check out all our cards stopped working and I received calls to say we should have checked out. A mistake on the hotels part, but the handling of it was awful! I had to prove the booking and was told because I had booked one room for an extra day I'd confused the whole booking and thats why we'd had the issue. Not even an ounce of an apology for the misunderstanding.
2. Upon checkout we really cleaned the rooms up to make sure there was no risk to our security deposit. My deposits were returned and then a few days later with NO warning at all - no email, no call (against the t&c's) they took £100 from my account. I called to question and it was an incorrect payment. This was almost a month ago and I'm STILL yet to get this £100 back. No one replies to the emails (both to personal and group emails), and I can never get through on the phone. To hold £100 for a month is appalling and its really left a bitter taste for us with staying here again.
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Melling, Other at EPIC Apart Hotel - Duke Street
Responded 4 Jul 2023
Dear carlynews, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner. In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reception@epicgroup.co.uk By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively. Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input. Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction. Best regards, The Epic Team
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I am an EpicHotel, Seel Street Client on a monthly basis. For my recent trip in December I stayed at both The Epic Hotel & The Epic Apart. Duke Street. Therefore Im reviewing the stay at Duke Street... I organised an evening for six of us to stay at the Epic Apartment & it did not disappoint! The Apartment was spotless and had all the amneties one needed. There were two double bedrooms, two spacious bathrooms, a cosy lounge & kitchen & a double sofa bed. Also a terrace with table & chairs. We even had a beautiful Xmas tree with lights. Both Craig & Kevin the hotel managers really made our stay in there very special! My guests were delighted too as it was a surprise for them. We decided to eat at Epic's restaurant 'Masons' were the food was delicious, the staff friendly & welcoming, & well priced too. After dinner we decided not to go out & make the most of our apartment & we certainly did!. I cant recommend enough, if there is a group of you, who want to be in central Liverpool for the day/night and want to have all at hand, restaurants, bars & of course shopping... Book The Epic Apartments, great rates too :)
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Date of stay: December 2019
Location
Cleanliness
Service
Room Tip:Epic Apartment Penthouse Suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Epichotelsliverpool, reception at EPIC Apart Hotel - Duke Street
Responded 26 Jan 2020
Hi Deborah, We are so happy that you had a great time with us and do hope that you will visit us again soon. Don't forget that if you book direct with us by sending an e-mail to hello@epichotels.co.uk or give us a call on 0151-7091719 and you will receive a 15% discount as a returning guest. Kind regards, Mike
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Me and my 4 friends visited under the impression the apartment would be lovely as shown in photos! The bedroom couldn’t be faulted, beds were very comfy! The pull out sofa bed on the other hand was not, my friends actually slept in the room with us on the floor as it was comfier than the sofa bed!! Looking at previous reviews we aren’t the only ones who think so! , when we checked in we were told we had to pay a £150 deposit which we wouldn’t get back until about 10 days after we checked out..the breakfast was undercooked and certainly not worth £10 per person...we stayed in apt 30 duke street. There was a sock when we got there over the smoke alarm, and the apartment wasn’t even cleaned properly, and the entire apt block stunk of weed.. and also there was no lift...we had to carry all our suitcases up about 5 flights of stairs. WE WILL NOT BE BACK.
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from elliot motloung, Other at EPIC Apart Hotel - Duke Street
Responded 5 Oct 2020
Hi Thank you for taking your time to share your experience with us . First of please allow me to apologise in relation to the issues that occurred during your stay . We have a 24 hour reception team that is always on hand to deal with any issues that may occur during your stay - did you mention these issues to our reception team as these would have instantly been rectified for you . Can I please make you aware the issues you raised above have been dealt with directly with the relevant team to make sure these issues don’t reoccur in the near future. May I state that on our confirmation email it clearly states our security deposit Information . We would love to have you come back and stay with us so we can so you a true Epic stay ! You will receive 15% discount when booking direct via hello@epichotels.co.uk Have a lovely day Clare - Reception Manager
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We stayed at the Epic apart hotel on Seel street in apartment 6 and will not be returning again. We travelled up from Cardiff for my graduation and on first glance the apartment was ideal - modern & central. I had to pay a £100 deposit at check in which who knows when I’ll get that back based on other reviews I’ve now read. When arriving in the room, everywhere was sticky (my mum had to clean the tables / work tops / floors herself), the towels had brown stains which we can only assume is tan, the duvet had yellow stains on which we believe to be urine, false eyelashes were stuck to the sofa and the apartment was just generally filthy and not looked after. We were offered clean sheets and towels, however our hand towels never arrived. We reported these issues to the night manager who came to take photos and agreed that this was unacceptable. We queried a refund as we were highly disappointed in the state of the accommodation and so the night manager contacted the day manager who in short said if we wanted a return then we’ll have to leave now. The customer service was disgusting and the management even worse. As well as the room issues, it is extremely noisy as the walls are very thin. We contacted reception early in the morning to make a noise complaint as groups sounded like they were going to come through the ceiling and the building stank of weed but we were ignored the first time and had to contact again later that night. This apartment may be ideal for groups who are not planning on getting any sleep and are just after somewhere to lie down when they come in at 5am. The only positive of the stay was that the air con worked! I didn’t catch his name but the young guy on reception (he was possibly Irish?) was extremely helpful and apologetic at check out which was very kind of him.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Melling, Other at EPIC Apart Hotel - Duke Street
Responded 4 Jul 2023
Dear chloedQ1069HR, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner. In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reception@epicgroup.co.uk By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively. Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input. Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction. Best regards, The Epic Team
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Where to start.......as we walked into the mini penthouse on Duke St we were greeted by the balloons for my partners birthday being in the wrong room to which I asked for. Secondly, the cleanliness of the mini penthouse was terrible. Stains on kitchen cupboards, bathroom surfaces, hand prints and smears over the terrace doors, dusty coffee table, broken glass/plastic in the 2 large framed prints, broken door on the freezer compartment of the fridge, seagull poo (not freshly dropped) over the terrace table and chairs and then the most important aspect of all, a broken air con unit. My partner suffers with chiari malformation which is a low lying brain condition which puts pressure on her neck and nervous system at the best of times and doubly worse when the temperature is higher. We checked before leaving that the air con unit was available in the room and we were told yes. On arrival we could not get it to work. There was cool air if you put your hand up to the vents but it was not blowing anything out. I went round to reception and someone came to look and they were unable to get the system working and I was left. We had no sign of anyone coming to repair it during our stay which meant my partners disability became worse but this didn't seem to bother anyone at Epic. I showed the maintenance guy a few of the problems we had spotted and someone on reception called us and offered to move us, a couple with 2 children of 15 and 9, to a 1 bedroom room. Totally inadequate and disrespectful of our needs. We were then offered a 30% refund of the total stay price but for the dirty, no air con room we had we did not feel it justified the inconvenience, upset and disappointment that had been caused. Also, the lift situation was strange at times. We all got in and pressed the floor we needed. As the lift got to our floor, it beeped 4 or 5 times and sent us straight back to the ground floor. This happened on at least 7 or 8 occasions with us all in. I messaged through booking.This was part of my partners 40th birthday celebrations but Epic somehow managed to create the worst memories possible due to their lack of care for their customers. I emailed the general manager, as the receptionist told me on check out, immediately telling him of the disgusting room and poor conditions that myself, my disabled partner and 2 children had to suffer with. All I have received so far is an automated response saying he was unable to reply until the 28th July, Wednesday. Still waiting for the reply and will email again and again with pics and post this review on every possible review site possible. The last 3 days have been a massive let down and Epic do not care about their customers health or welfare during this pandemic and to leave a woman with a disability to struggle through the heat in this so called mini penthouse was a disgrace. We will not be returning to this chain and hope people think twice about booking the mini penthouse here. You can get better at places like Skegness I bet.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Georgina Melling, Other at EPIC Apart Hotel - Duke Street
Responded 4 Jul 2023
Dear Mitch_Nathan, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner. In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reception@epicgroup.co.uk By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively. Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input. Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction. Best regards, The Epic Team
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We booked the Duke Street apartments and on checking in were told we had been moved to the Seel Street apartments. We had not been notified of the change and were rudely told we could go somewhere else if we weren’t happy! We took the key ( they took the deposit) and went up to the room. It was extremely hot and extremely noisy and there was no way we could stay there. We went back down to reception and asked to speak to the manager. The lady in reception said she was the supervisor and asked what the problem was. We explained that we had booked an apartment with air con and she said she would ‘try’ and switch us back to our original selection . She said that the wi-fi was down at Seel Street so they had switched their international guests and business guests who needed wi-fi to Duke street and switched guests from there to Seel Street. This, we explained, was neither our fault or our problem. We weren’t bothered about wi-fi but we did want air con. Eventually we got a key to Duke Street to a room with air con that was both dark and not so clean that had a kettle but no tea/coffee. When we came back on our second night at 10pm the key didn’t even work and we had to ring Seel Street to get someone to come and let us in. Absolutely appalling service and certainly not luxury apartments! Looks like they have also claimed the £50 holding deposit for the room.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike McGurk, Other at EPIC Apart Hotel - Duke Street
Responded 12 Dec 2022
Hello CathWBrid, I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. If possible, can you contact me direct on mike.mcgurk@epicgroup.co.uk to hopefully rectify the issues you faced. Kind regards Mike
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi There!
We recommend parking at Q-Park (44 Hanover St, Liverpool L1 4AF) , a secure multi-storey car park located approximately 2 minutes walking distance from our main reception.
As a reminder, our reception is located at EPIC Apart Hotel, 25-27 Seel St, Liverpool, L1 4AU.
After you have parked your vehicle here, please advise reception and we will issue you with a discount voucher to use on departure, which will reduce the normal rates by 30%. The cost per vehicle for 24 hours is approximately £10.50.
If we can be of any further assistance, please don’t hesitate to contact us.
Kindest Regards,
Karli (Front Office Shift Leader)
There are more places to choose from in the Liverpool area.
PRICE RANGE
£41 - £127 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandMerseysideLiverpool
NUMBER OF ROOMS
17
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Are there any historical sites close to EPIC Apart Hotel - Duke Street?
Many travellers enjoy visiting The Cavern Club (0.4 miles), Williamson’s Tunnels – Friends of Williamson’s Tunnels (1.0 miles), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.6 miles).
