I have been a member many years and have lived through the major improvements made, especially in recent times. My wife and I have just stayed again, this time for a much needed break, and in a safe and secure environment. Must say that the organisation and arrangements to ensure safety are impressive. All members of staff were helpful and a special mention must be made of the restaurant staff. In my opinion the restaurant can now compete with the best.
I stayed at the VSC for 2 months whilst working as a Key Worker in the fight against COVID-19. The staff where always very helpful and went out of their way to assist in any way they could. Due to COVID restrictions the staff also lived at the VSC. The club installed washing and drying machines in one of the communal bathrooms for all of the guests to use at no additional cost. It was a happy place to stay, I have become a member and will be returning.
Enjoyed a one night short stay. in London (visiting The Tutenkaman Exhibition). Check in was O'k although having arrived at the recommended time (13:30) we had a wait of around 25 minutes for our room. Used this time to enjoy a cuppa and sandwich in The Lounge. Ali our waiter was friendly and took good care of us; nice guy. Room 351 is spacious and the facilities adequate. The concierge boys made our departure to and return from The Saatchi Gallery as easy as possible; taxi arrived promptly. Patrick, Pavel and the other guys were cheerful and attentive. Having booked The Sunday night package of B & B, and a three course dinner with a bottle of wine we were well satisfied. Waitress service was good although the main course took quite a while to appear; my wife meal arrived ten minutes prior to mine. Experienced. a Plumbing issue in room 351 to which The Night Manager (Michael) responded promptly. Maintenance staff were not available at 10pm so we were offered a change of room which we accepted. Room 654 proved to be slightly smaller but the bed comfortable and it met our needs. Breakfast was buffet style; the cooked food was hot and satisfying. Service very good. Our first attempt to stay was upset by Storm Caira. However, Andrea arranged a postponement to this most recent stay without cost or difficulty. We look forward to our next visit.…
I have been a member for a long time and think the club is great. But it has gone downhill in the last couple of year the standard has gone down and the leave of customer service has gone done as well
Stayed at the VSC whilst in London overnight and was pleasantly surprised at the pleasant accommodation and charm of all the staff. Booked a double room with on suite bathroom bed & Breakfast. Drove up to leave wife and luggage before parking car at Park Lane car park just a short walk away. You get 50% off parking cost for staying here. The guy on the door was very helpful assisting my wife with the suitcase showing her into the waiting area in reception until I returned. Check in was very quick once I showed my VSC member card at reception. This is the second time I have stayed here this year and would definitely stay again when next in London, the staff are all friendly and welcoming. It’s well worth the membership fee even if you only stay here once.