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Heeton Concept Hotel - Luma Hammersmith

28 - 36 Glenthorne Road Hammersmith, London W6 0LS England
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Traveller (372)
Room & Suite (36)
Dining (4)

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About

#128 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Heeton Concept Hotel - Luma Hammersmith, located in the friendly neighborhood of Hammersmith in London. Our hotel is conveniently located just 550 yards away from the Aventim Apollo (formerly known as Hammersmith Apollo) and 750 yards away from Riverside Studios. We are less than 5 minutes walk to the Hammersmith Stations, which covers the District, Piccadilly, Circle, and Hammersmith & City Lines allowing you to get to famous landmarks in a breeze. Additionally, we are perfectly situated between the Hammersmith King Street shopping district and Westfield shopping center. For those attending events at the Olympia exhibition center, we are just a 20-minute walk away. If you're flying in, Heathrow Airport is just a 30-minute ride on the Piccadilly line. And for those wanting to explore London's landmarks, it's just a 15-minute ride to Green Park station to visit Buckingham Palace.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Complimentary tea
Non-smoking hotel
First aid kit
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
VIP room facilities
Bottled water
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Languages Spoken
English, Russian, Spanish, Hindi and 3 more
828Reviews49Q+A62Room tips

Reviews
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Billy wrote a review Feb 2024
2 contributions1 helpful vote
Nice clean hotel staff there can’t do enough for you really nice and friendly . Even tho close to main road the windows are really good and you cannot hear anything . Pillows and bed are really comfy shower is powerful and the hotel room it self really clean. Would stay here again
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 5 days ago
Dear Billy, Thank you for your feedback on your recent stay with us! We are pleased to hear that you enjoyed your experience at our hotel and found it to be nice and clean. We appreciate your kind words about our staff and are glad to hear that they were friendly and accommodating during your stay. It's wonderful to know that you found our team attentive and willing to go the extra mile to make your stay enjoyable. We are happy to hear that despite being close to a main road, our soundproof windows provide you with a peaceful and quiet environment. It's great to hear that you found the pillows and bed to be comfortable, ensuring a restful night's sleep. We are also delighted that you enjoyed the powerful shower and that your room was kept clean to your satisfaction. We are thrilled to learn that you would choose to stay with us again in the future. Your positive feedback is truly appreciated, and we will be sure to share your comments with our team. Thank you for taking the time to share your experience, and we look forward to welcoming you back for another great stay. If there is anything specific you would like us to prepare for your next visit, please feel free to let us know. Best regards, Tyrique Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Friends of T wrote a review Feb 2024
1 contribution
Great location, just round the corner from Hammersmith station and Eventim Apollo! Perfect for a short stay. Rooms are fab-albeit a little small-but everything you need for a short city break! Staff are friendly and informative and rooms are well equipped, very clean and beds are very comfortable!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 6 days ago
Dear Friends of T, Thank you for your positive feedback about your recent stay with us! We are delighted to hear that you had a fabulous stay in our great location near Hammersmith station and Eventim Apollo. We are glad that our convenient location was perfect for your short stay and that you found our rooms to be fabulous, well-equipped, and clean. We appreciate your comments about our friendly and informative staff who strive to provide excellent service to our guests. It's wonderful to hear that you found our beds very comfortable, ensuring a restful night's sleep during your city break. Your kind words about the overall experience are truly appreciated and will be shared with our team. We understand that the room size may have been a bit small for your preference, but we are pleased that you found everything you needed for your short stay. Your feedback is valuable to us as we continuously strive to improve and enhance our guests' experience. Thank you for taking the time to share your positive experience with us. We hope to welcome you back for another enjoyable stay in the future. If there are any specific requests or preferences you have for your next visit, please do not hesitate to let us know so we can make your stay even more memorable. Best regards, Tyrique Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rhoda A wrote a review Feb 2024
2 contributions1 helpful vote
Great hotel for a stay in London! Good location, food spots around and easy access to places Rooms were clean and aesthetically pleasing and spacious. Bella and the rest of the team were very helpful and friendly. Would definitely recommend this hotel!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 1 week ago
Dear Rhoda A, Thank you for the glowing review! We are delighted to hear that you had a great stay at our hotel in London. It's fantastic to know that you found our location convenient, rooms clean and spacious, and our team friendly and helpful, especially Bella. We appreciate your recommendation and look forward to welcoming you back on your next trip to London. If there is anything else we can do to enhance your future stays, please let us know. best regards, Tyrique Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike M wrote a review Feb 2024
2 contributions
Quiet location with ample choices for busses and underground to connect with London tourist sights. Santander cycles pick-up station next to the hotel. Plenty of possibilities for a quick breakfast or lunch @ Broadway Hammersmith. Friendly hotel staff, welcoming atmosphere, rooms clean albeit small. Great value.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Little closet space for clothing, coats and shoes for three adults in triple room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 1 week ago
Dear Mike M, Thank you for sharing your feedback on your recent stay at our hotel in Hammersmith. We are pleased to hear that you found our hotel to be both affordable and agreeable during your visit. It's great to know that you appreciated our quiet location, which provided easy access to busses and the underground to connect with popular tourist sights in London. The proximity of the Santander Cycles pick-up station next to the hotel must have been convenient for exploring the city at your own pace. We are glad that you found plenty of options for a quick breakfast or lunch at Broadway Hammersmith, allowing you to fuel up for your day of adventures in London. It's wonderful to hear that you enjoyed the dining choices available near our hotel. Our team is delighted to receive your compliments about the friendly and welcoming atmosphere provided by our hotel staff. We strive to create a hospitable environment for all our guests, and we are happy to hear that our team members contributed to a positive experience for you. While we understand that the rooms are on the smaller side, we are pleased to hear that you found them clean and comfortable during your stay. We appreciate your understanding and are glad that you found the rooms to be agreeable despite their size. Thank you for recognizing the great value that our hotel offers. We aim to provide our guests with a quality experience at a reasonable price, and we are delighted that you found the overall value to be excellent. We truly appreciate your kind words and feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything specific you would like us to improve or provide for your next visit, please do not hesitate to let us know. Thank you for choosing to stay with us, and we look forward to hosting you again soon! Best regards, Tyrique Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Boris S wrote a review Feb 2024
1 contribution
I stayed one night and I loved this hotel, had a good sleep. The hotel is nicely decorated, seems pretty classy and it's very close to Hammersmith station. The girls at the reception were very welcoming. I would definitely stay there again when I visit London
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 1 week ago
Dear Boris S, Thank you for sharing your positive experience during your recent stay at our hotel in Hammersmith! We are delighted to hear that you had a pleasant and restful night with us. It's wonderful to know that you loved our hotel and found the decor to be classy and well-maintained. We strive to provide our guests with a comfortable and elegant environment, so we are delighted that you appreciate the ambiance of our hotel. We are glad that our proximity to Hammersmith station made your visit convenient and that you found our location to be easily accessible for your travels in London. Providing a central and well-connected location is important to us, and we are pleased that it contributed to a positive experience for you. We are thrilled that the reception team made you feel welcome and provided you with friendly service during your stay. Our staff members are dedicated to ensuring that all guests feel valued and well taken care of, so we are happy to hear that their hospitality enhanced your stay. Thank you for considering staying with us again on your future visits to London. We look forward to welcoming you back and providing another enjoyable stay. If there is anything specific you would like us to arrange for your next visit, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to host you again soon! Best regards, Tyrique Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah_Hampshire69 wrote a review Feb 2024
Romsey, United Kingdom178 contributions45 helpful votes
Friendly staff managed check in and out efficiently. The beds in our twin room were comfortable and clean, the water in the shower hot, the towels snow white and the room quiet, except perhaps for the fridge which did a lot of chugging when in chill mode. We had a proper sized kettle and decent sized mugs too, plus we liked the funky lighting. Good location - we’d come for a show at The Lyric theatre which was very close by. Good choice of nearby places to eat too - needed since there’s no breakfast available at the hotel - and plenty of shops within walking distance. So this place has many plus points. On the down side, our room was starting to look like it needed a refresh - someone had spilled something on the carpet that had left a mark and the dark brown desk seemed a little unloved. The toilet and shower spaces were both on the small side, especially as they were also dark brown (the walls, not the loo/shower tray) and the hair conditioner seemed more like a soap than a conditioner - lathered up really well which was not what I was expecting. And could do with some tissues in the room too.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 1 week ago
Dear Sarah, Thank you for providing valuable feedback on your recent stay at our hotel. We are glad to hear that you found the accommodation to be comfortable and reasonably priced for a good night's rest. We are pleased that our staff efficiently assisted you during check-in and check-out, ensuring a smooth process for you. It's great to hear that you enjoyed the comfort and cleanliness of the beds in your twin room, as well as the availability of hot water in the shower and snow-white towels. We apologize for the noise generated by the fridge in your room while in chill mode. Your feedback will be shared with our maintenance team to address this issue and ensure a more peaceful stay for our guests. We are delighted that you appreciated the amenities in your room, including the proper-sized kettle, decent mugs, and lighting. It's wonderful to hear that the location of our hotel was convenient for your visit to The Lyric Theatre, with a good selection of nearby dining options and shops within walking distance. We understand your comments about the room needing a refresh, especially with the unsightly mark on the carpet and the appearance of the dark brown desk. Your feedback will be reviewed with our housekeeping and maintenance teams to address these areas promptly. We appreciate your feedback on the size of the toilet and shower spaces as well as the quality of the hair conditioner provided. Your comments will be taken into consideration as we strive to enhance the guest experience and provide improved amenities. However, we do have different room sizes to choose from, please contact us on your next stay so we can help pick the best option for your needs, Thank you for highlighting the need for tissues in the room; we will ensure that this is addressed for the convenience of our guests. Your feedback is valuable to us as we continuously strive to improve our services and facilities. We are grateful for your detailed review and look forward to the opportunity to welcome you back in the future. If there are any specific preferences or requests you have for your next stay, please feel free to share them with us. We appreciate your patronage and hope to exceed your expectations during your next visit! Best regards, Tyrique Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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koo k wrote a review Feb 2024
1 contribution
Yes the pillows are soft. The toilets and the rooms are very clean. The service is up to par. I would recommend my friends to stay in the same hotel. All the food outlets are within walking distances. All the staffes are very helpful n friendly.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 2 weeks ago
Dear koo k, Thank you for taking the time to share your positive experience at Heeton Concept Hotel Luma Hammersmith. We are delighted to hear that you found our location convenient with all transport nearby and food outlets within walking distance. We are particularly pleased that you found our rooms and toilets very clean, and our pillows soft. Our team strives to maintain the highest standards of cleanliness and comfort for our guests, and your feedback is a testament to their efforts. Your kind words about our service and our staff are greatly appreciated. We believe that friendly and helpful staff are key to a great hotel experience, and we’re glad to hear that we met your expectations in this regard. Thank you for recommending us to your friends. We look forward to welcoming you and your friends back to our hotel in the future. Best Regards, Gohar Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harshad S wrote a review Feb 2024
1 contribution
Good location around the hotel; good restaurants and easily accesible to public transportation system. Hotel's manager is pretty & very cooperative. She works hard and try to keep everyone happy. Overall 10/10 if you are looking for comfortable stay.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 2 weeks ago
Dear Harshad S, Thank you for your glowing review of Heeton Concept Hotel Luma Hammersmith. We are thrilled to hear that you had a comfortable stay and appreciated our cooperative staff. Your kind words about our location, surrounded by good restaurants and easily accessible to public transportation, are greatly appreciated. We strive to provide a convenient and enjoyable experience for our guests. We’re particularly pleased to hear your positive feedback about our hotel’s manager. Her dedication to guest satisfaction is a cornerstone of our hotel’s philosophy, and she will be delighted to hear your compliments. Your overall rating of 10/10 is a testament to the hard work and dedication of our team. We look forward to welcoming you back for another comfortable stay in the future. Best Regards, Gohar Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LenaC24 wrote a review Feb 2024
Watertown, Minnesota3 contributions
Interesting layout - Toilet, sink and shower all in their own area. And I love the bed!! All the staff were very friendly and helpful as well. The Hammersmith location is perfect for getting into central London. Definitely recommend. Looking forward to my next stay.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 2 weeks ago
Dear LenaC24, Thank you for your wonderful review of Heeton Concept Hotel Luma Hammersmith. We are delighted to hear that you had a great sleep and enjoyed our unique room layout with separate areas for the toilet, sink, and shower. Your love for our bed is a compliment we particularly appreciate, as we strive to provide the utmost comfort for our guests. We’re also thrilled to hear that our staff were friendly and helpful during your stay. Our location in Hammersmith is indeed perfect for getting into central London, and we’re glad you found it convenient. Your recommendation means a lot to us. We’re looking forward to your next stay as much as you are. See you soon! Best Regards, Gohar Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Philip H wrote a review Feb 2024
1 contribution
Warm welcome and excellent service from JY, JD and Osama. Thank you for the chatter and service. Comfortable room. All the amenities. The hotel is well located for exploring the West side and getting to Heathrow promptly. Some great pubs nearby.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ander Santos, Guest Services / Front Office at Heeton Concept Hotel - Luma Hammersmith
Responded 2 weeks ago
Dear Philip H, Thank you for sharing your wonderful experience at Heeton Concept Hotel Luma Hammersmith. We are thrilled to hear that you had a great stay with us. Your kind words about the warm welcome and excellent service you received from JY, JD, and Osama are greatly appreciated. Our team is dedicated to providing a friendly and attentive service, and they will be delighted to hear your positive feedback. We’re glad to know that you found your room comfortable and well-equipped with all the necessary amenities. Our hotel’s location is indeed ideal for exploring the West side and for convenient access to Heathrow. It’s also great to hear that you enjoyed the local pubs. We believe that the local area has much to offer and we’re glad you had the chance to experience it. We look forward to welcoming you back to Heeton Concept Hotel Luma Hammersmith in the future. Best Regards, Gohar Luma Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£72 - £164 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonHammersmith / Fulham
NUMBER OF ROOMS
89
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HEETON CONCEPT HOTEL - LUMA HAMMERSMITH - Updated 2024 (London)

Frequently Asked Questions about Heeton Concept Hotel - Luma Hammersmith
Which popular attractions are close to Heeton Concept Hotel - Luma Hammersmith?
Nearby attractions include Be At One - Hammersmith (0.2 miles), Lyric Hammersmith Theatre (0.1 miles), and Game Of Throwing - London (0.2 miles).
What are some of the property amenities at Heeton Concept Hotel - Luma Hammersmith?
Some of the more popular amenities offered include free wifi, facilities for disabled guests, and baggage storage.
Which room amenities are available at Heeton Concept Hotel - Luma Hammersmith?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Heeton Concept Hotel - Luma Hammersmith?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Heeton Concept Hotel - Luma Hammersmith?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Heeton Concept Hotel - Luma Hammersmith?
Conveniently located restaurants include The Andover Arms, Los Molinos, and Kamasutra Indian Restaurant.
Which languages are spoken by the staff at Heeton Concept Hotel - Luma Hammersmith?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, Hindi, Thai, and Romanian.
Are there any historical sites close to Heeton Concept Hotel - Luma Hammersmith?
Many travellers enjoy visiting Houses of Parliament (4.5 miles), Churchill War Rooms (4.3 miles), and Westminster Abbey (4.3 miles).
Is Heeton Concept Hotel - Luma Hammersmith accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.