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109 - 113 Queen's Gate South Kensington, London SW7 5LP England
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Hotel direct offer!Suite Celebrations with Bubbles
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US$638
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Traveller (1516)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#39 of 3,038 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Traditional service and Victorian grandeur come together with sleek style and contemporary comfort at the Kensington, in one of London’s most cosmopolitan neighbourhoods. Embrace a sophisticated member’s club vibe, whether over afternoon tea in the light, lively drawing rooms, cocktails in glamorous K Bar, or dinner in the refined Town House. From the splendour of The Brompton Suite to the contemporary charm of The Knightsbridge Suite, the hotel’s signature suites offer comfort and space, with The Kensington Suite offering one of London’s largest townhouse suite, with three bedrooms. Set in the heart of one of London’s most desirable neighbourhoods, The Kensington’s grand stucco façade is characteristic of this affluent 19th Century district, home to cultural treasures such as the Natural History and the Victoria & Albert Museums and the Royal Albert Hall, with the green spaces of Kensington Gardens and Hyde Park; and world-famous Harrods and Harvey Nichols only a short walk away.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Taxi service
Banquet room
Meeting rooms
Concierge
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Telephone
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Classic
Languages Spoken
English, French, Arabic, German and 2 more
Hotel links
Special Offer:Combine luxury accommodation with a £100 gift card for Harrods!

Location

99Great for walkers
Grade: 99 out of 100
171Restaurantswithin 0.3 miles
22Attractionswithin 0.3 miles
4235Reviews71Q+A100Room tips

Reviews
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Traveller rating
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Most Recent
Han P wrote a review Nov 2023
5 contributions1 helpful vote
Hotel stays for business can be rather mundane and I often opt for apartments instead for that home away from home feeling, as I feel hotels often have no real warmth or character. My usual apartment was already booked so my PA booked me into the The Kensington due to proximity to my meetings; I was not happy about this however upon arrival I was pleasantly surprised. The hotel is beautiful and very well kept, food was delicious and the service was impeccable. A gentleman by the name of Harvey I believe, was particularly attentive he's customer focus, care and knowledge were outstanding it was almost as if he could read my mind and knew what I wanted before or just as I was about to ask. This was very comforting and has certainly changed my mind about hotel stays. Everything I needed Harvey was on hand to sort, with relative ease and composure. I didn't get a chance to thank him before I left so I just wanted to take the opportunity now to say a massive thank you to Harvey for making a stressful trip a fulfilling one. I look forward to returning to the Kensington and hope I experience the same level of warmth from whoever I come into contact with.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Ask for Harvey, he knows he's stuff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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kalyani m wrote a review Aug 2022
Boston2 contributions3 helpful votes
Hotel's Favourite
My family and I visited London and chose The Kensington Hotel as our place to stay this time. I have no words to describe the warmth and care the staff here have provided us through the entire stay. We want to thank everyone who has gone above and beyond to make our stay comfortable. I would like to acknowledge 1) Miss Almire: She is a perfect host and thought of every detail including for our twins. She thought about a fun night theme for the kids and made it absolutely memorable with gifts, popcorn and foot tapping music. Kids had a blast. Almire is absolutely a joy and gem to this establishment. 2) Mr. Thomas Keating: He is such a wonderful manager. He made us feel special everyday. He showed through his actions how much he cared. He along with Miss Almire made our kids have that extra special night of fun. We are absolutely overjoyed seeing this hospitality. 3) Mr. Emiliano: He is one of the most organized persons I have come across. He organized all of our day trips and took extra care to help us with it. Thank you so much. 4) Mr. Mario: He went out of his way everyday to ensure we had the best transportation. He was extremely attentive to our needs. He would greet us with a smile every time we walked in and out which made it so nice. He is extremely courteous. 5) Mr. Pavel: Another wonderful person in the organization who helped us along with Mr. Emiliano. Always with a smile. He even advised my husband regarding getting wonderful shoes. 6) Ms. Genesis: I had been communicating with Ms. Genesis regarding organizing a high tea for me and my friends. She was so patient with my planning and helped me get it done. Thank you! 7) Mr. Mateo: He is a thorough gentleman. My friends and I will always remember how he helped procure us vegetarian dishes for the afternoon tea in a matter of minutes. 8) Mr. Gurcan: Always helpful and attentive with a smile. Very courteous. 9) Front desk reception: Every single member of the team is outstanding. 9) Housekeeping: Absolutely fantastic. Thank you again for creating this absolutely wonderful place for travelers and taking into account every detail to make our stay an enjoyable and memorable experience. Look forward to coming back here again.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Yannick Godfrind, Guest Services / Front Office at The Kensington
Responded 13 Aug 2022
Dear Kalyani M, Thank you so much for taking the time to write about your experience here at The Kensington. It is so gratifying and motivating to receive such praise and I will be sharing your feedback with the entire team. Everyone will be so proud. We are very much looking forward to welcoming you back. Kind regards, Yannick Godfrind Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Phil G wrote a review Nov 2023
Hastings, United Kingdom7 contributions1 helpful vote
I know this is London but for close to £1000 for room, dinner and breakfast for one night should be better. Checked in online and expected Swift access to room keys. Nope, still took 10-15 minutes of credit card authorisation and form signing. Online check-in a bit pointless really. Room was very small but well decorated and clean. Dinner was ok but reception on arrival confused as no record of our on-line booking or allergy. They found it eventually after 5 minutes hovering amongs stayed guets. Dinner was fine. Breakfast very slow as they were clearly under-staffed.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhuba Anshoor, Other at The Kensington
Responded 3 days ago
Dear Mr. Phil G, Thank you for taking the time to share your recent experience at The Kensington. It is feedback such as yours which helps us to review and make the necessary changes to our service. We are disappointed to read that, on this occasion, we have not lived up to the expectation. Please do accept our sincere apologies. We apologise for any inconvenience you encountered during the check-in process, and we appreciate your feedback regarding the online check-in experience. Your comments about the room size are duly noted, and we regret any confusion during the dinner reservation process. It is concerning to learn about the slow service during breakfast, and we apologise for the inconvenience caused. Your feedback is valuable as it helps us address areas for improvement and enhance our services. We genuinely appreciate your candid review and would like to assure you that your concerns will be shared with the relevant teams for further evaluation and improvement. Despite this, we hope you might consider giving us another chance to provide you with the exceptional experience that we strive to offer to all our guests at the Kensington. Warm regards, Muhuba Anshoor Executive Assistant and Business Excellence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel P wrote a review Nov 2023
1 contribution
After a long layover, miserable flight attendants and a nightmare at customs, I thought I was in for a war at the hotel too (knowing my luck). However I was greeted warmly and made to feel like I could leave all my troubles at the door. Staff was amazing, especially Harvey who always took a genuine interest in how we were feeling and if we needed anything (tip off the cap to you sir). Accommodation was luxurious, and the food was great. It really helped to salvage a trip that looked destined for failure.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhuba Anshoor, Other at The Kensington
Responded 3 days ago
Dear danielpN2513QW, Thank you for sharing your experience with us. We're delighted to hear that your stay at The Kensington turned around what seemed like a challenging journey. We understand that travel can be exhausting, especially after a long layover and challenging interactions. We're pleased to know that our warm and welcoming staff, particularly Harvey, made a positive impact on your stay. It's heartening to hear that our team took a genuine interest in your well-being, creating an environment where you could leave your troubles at the door. We're glad you found our accommodations luxurious and enjoyed the culinary offerings. Your satisfaction is our priority, and we're thrilled we could contribute to salvaging your trip and turning it into a positive experience. Thank you for choosing The Kensington. We look forward to welcoming you back for more memorable stays. Warm regards, Muhuba Anshoor Executive Assistant and Business Excellence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan D wrote a review Nov 2023
Bronxville, New York3 contributions5 helpful votes
Whenever I travel to London, the Kensington is my home away from home! Perfectly situated in the heart of beautiful South Kensington, the hotel is close to both museums and the tube. It is a boutique hotel that I have been staying at for many years. The rooms and suites are meticulously clean, the beds are more comfortable than our beds at home and the staff is top notch! Upon arrival, I am always welcomed by familiar faces- and that says a great deal in these days where keeping employees is very difficult. The doorman, Mario and the front desk team always greet you with a warm welcome and smiles and the concierge team of Emiliano, Arman, Pavel And Lucian are absolutely the best!! Even before we arrived, they scheduled our dinner and show reservations, and once we were there, they were so helpful answering all our questions and assisting us with everything. We look forward to returning to this gem of a hotel! Thank you for everything! Susan Dibbini We look forward to returning
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhuba Anshoor, Other at The Kensington
Responded 4 days ago
Dear X9751ISsusand, We are deeply touched by your kind words and delighted to be your home away from home at the Kensington. Thank you for choosing The Kensington as your hotel for many years. It warms our hearts to know that our central location in beautiful South Kensington, proximity to museums and the tube, and the meticulous cleanliness of our rooms and suites make your stay comfortable and enjoyable. Your appreciation of our comfortable beds and top-notch staff, including familiar faces like Mario, the doorman, and the welcoming front desk team, means a lot to us. Emiliano, Arman, Pavel, and Lucian from our concierge team are thrilled to be recognized as the best. We're glad they could assist you even before your arrival by scheduling dinner and show reservations and offering helpful guidance during your stay. Thank you for your loyalty and for considering The Kensington a gem. We can't wait to welcome you back and provide you with another exceptional experience. Warm regards, Muhuba Anshoor Executive Assistant and Business Excellence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excursion00155587125 wrote a review Nov 2023
2 contributions
The Hotel is super welcoming. The beds are incredibly comfy, the service is excellent. We especially loved Mario at the front door, who knew EVERYTHING. We were cooking Thanksgiving dinner for friends and he sent us to the best grocers, fishmongers and butchers as well as leading us to best pubs and restaurants in the neighborhood. We also loved Emiliano, who booked us theater tickets (flawlessly) and also cabs. Fantastic service. The bar is excellent, if pricey. Breakfast is also great. We stayed for two weeks and always had plenty of choices for breakfast. This hotel is, simply, superb.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhuba Anshoor, Other at The Kensington
Responded 4 days ago
Dear Excursion00155587125, Thank you for sharing your fabulous experience at The Kensington Hotel. We're thrilled to hear that you found the hotel super welcoming, with incredibly comfy beds and excellent service. It's wonderful to know that Mario and Emiliano played pivotal roles in enhancing your stay. We're glad they could guide you to the best places for Thanksgiving preparations and provide flawless assistance with theater tickets and cabs. We appreciate your positive comments about the bar, even if it comes with a note about pricing, and we're delighted that you enjoyed the great breakfast choices during your two-week stay. Thank you for choosing The Kensington Hotel. We look forward to welcoming you back for another superb experience. Warm regards, Muhuba Anshoor Executive Assistant and Business Excellence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
itinerant_steven wrote a review Nov 2023
Boston, Massachusetts1 contribution
We chose the Kensington wanting a more traditional British experience and were satisfied. An eclectic mix of design within the common spaces, a friendly staff, and comfortable sleeping accommodations in South Kensington. With train or cab we were less than 30 minutes away from the main theatres door-to-door.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhuba Anshoor, Other at The Kensington
Responded 4 days ago
Dear itinerant_steven Thank you for choosing The Kensington to experience traditional British hospitality. We're thrilled to hear that you were satisfied with your stay. It's wonderful that you appreciated the eclectic mix of design in our common spaces, found our staff friendly, and enjoyed comfortable sleeping accommodations in the Kensington. We appreciate your positive feedback and hope to welcome you back for another delightful experience at the Kensington. Kind regards, Muhuba Anshoor Executive Assistant and Business Excellence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jakub J wrote a review Nov 2023
Prague, Czech Republic8 contributions
Very good quality accommodation in London. We will definitely be back one day. Great hotel facilities, the only thing missing to our satisfaction was ironing facilities. Really beautiful property and Afternoon tea was perfect.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Muhuba Anshoor, Other at The Kensington
Responded 1 week ago
Dear jakubj106, Thank you for recommending The Kensington! We're delighted to hear that you found our accommodation in London to be of very good quality. We appreciate your feedback about the facilities and are thrilled to know you enjoyed the perfect Afternoon Tea experience. Your mention of the missing ironing facilities is duly noted, and we'll consider this as we strive to enhance our guest experience. We look forward to welcoming you back one day for another enjoyable stay. Thank you for choosing The Kensington. Kind regards, Muhuba Anshoor Executive Assistant and Business Excellence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah S wrote a review Nov 2023
3 contributions2 helpful votes
This is a beautiful hotel with an undestated elegance throughout. The beds are so comfortable and the linen is good quality. This was our fourth trip. The customer experience is like nothing I have been exposed to any where in the world. They treat you like one of the family. The food is good quality should you choose to eat there but it is well located for all manner of cusine. I will never tire of coming to this hotel, although this is my first review. We attended a concert at the Royal Albert Hall which was about 15 mins by foot.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhuba Anshoor, Other at The Kensington
Responded 1 week ago
Dear V5890HYsarahs, We're thrilled to receive your brilliant review! It warms our hearts to know that you love our hotel and find our staff amazing. Your description of the hotel's understated elegance and comfortable beds with good-quality linen is truly appreciated. We're honoured that you've chosen The Kensington for your fourth trip, and we're delighted to hear that the customer experience has been unlike any other worldwide, treating you like part of the family. We're pleased that you enjoyed the food quality and the convenient location for various cuisines. Attending a concert at the Royal Albert Hall is a fantastic addition to your stay, and we're glad it was easily accessible. Thank you for your review, and we can't wait to welcome you back to your home away from home at the Kensington. Kind regards, Muhuba Anshoor Executive Assistant and Business Excellence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Garry P wrote a review Nov 2023
Bristol, United Kingdom1 contribution
+1
What an incredible hotel!! From the minute I walked through the door, I was made to feel extremely welcomed. The attention to detail is exceptional and the service was incredible. The staff REALLY go that extra mile to make your stay memorable. The perfect mix of professionalism and friendliness. Special mention to Emiliano and Silviu from the concierge, who both made a lasting impression on me during my stay. They are a credit to the Kensington and I look forward to seeing them both again on my next visit. Faultless experience from start to finish!!!
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Muhuba Anshoor, Other at The Kensington
Responded 1 week ago
Dear garryp562, Thank you for your enthusiastic review! We're thrilled to hear that your experience at The Kensington was exceptional from start to finish. It's fantastic that you felt extremely welcomed and appreciated the attention to detail. We're proud to have a team that goes the extra mile to make every guest's stay memorable, maintaining the perfect mix of professionalism and friendliness. Emiliano and Silviu from the concierge are delighted to receive your special mention. They truly are a credit to The Kensington, and we'll ensure they are recognised for making a lasting impression. Thank you for choosing us, and we eagerly anticipate your next visit. Kind regards, Muhuba Anshoor Executive Assistant and Business Excellence
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$393 - US$597 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kensington hotel london
LOCATION
United KingdomEnglandLondonSouth Kensington
NUMBER OF ROOMS
150
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THE KENSINGTON - Updated 2023 Reviews (London)

Frequently Asked Questions about The Kensington
Which popular attractions are close to The Kensington?
Nearby attractions include Natural History Museum (0.3 miles), South Kensington (0.07 miles), and Holy Trinity Brompton Church (0.2 miles).
What are some of the property amenities at The Kensington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Kensington?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Kensington?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Kensington?
Conveniently located restaurants include K Bar, Khan's of Kensington, and Light of India.
Are there opportunities to exercise at The Kensington?
Yes, guests have access to a fitness centre during their stay.
Does The Kensington have airport transportation?
Yes, The Kensington offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Kensington?
Yes, dry cleaning and laundry service are offered to guests.
Does The Kensington offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Kensington?
The staff speaks multiple languages, including English, French, German, Italian, Hindi, and Arabic.
Are there any historical sites close to The Kensington?
Many travellers enjoy visiting Houses of Parliament (2.3 miles), Churchill War Rooms (2.2 miles), and Tower of London (4.5 miles).