the hotel offers a really nice location, most of the rooms on second floor lack of direct sunshine but that is ok if you don’t plan to stay the whole day in the hotel the breakfast was good, really good food and plenty of choices for food
Stayed for Christmas l, arrive by train at Waterloo so the location is perfect for me, I was upgraded to a family suit which was extremely kind. The hotel feels high end without the high end price tag, the beds and pillows are extremely comfortable. The staff very helpful and friendly. The pool feels luxurious and is a great temperature. Breakfast was buffet style the plates were heated so your breakfast stayed warm and an egg station, so the eggs are cooked fresh to order, I personally would rather have everything cook to order, I’m sure that way there would be a lot less waste. I would like to see something happening in the area that used to be used for the executive lounge, I always liked to use it. It’s a great space with lovely views of Big Ben and Westminster bridge. Such a waste. My last three stop overs at this hotel left doubts about staying again, (July 21, the tennis event stopped us using the hotel to its full potential. August 21, there was an awful smell in our room, which I reported and was told someone from the hotel would contact me they didn’t. September 21, due to COVID restrictions the pool numbers are restricted which meant our party of seven on this occasion could not swim together as they couldn’t fit us in) but this time it redeemed itself, the hotel was clean, we felt welcomed, and I really enjoyed staying here for Christmas, I’m so glad I give it another chance.…
We stayed Park Plaza Westminster for three nights. On arrival we were taken to our room on the 15th floor that was an internal view of the atrium room for £300 a night. We entered the room the curtains were open yet it was very dark and dingy when we looked out of the net curtains we were approximately 2 m from the facing bedroom curtains and had little or no if you have any atrium. We called reception and we Julie moved to a room on the third floor which was closer to the front of the building and had a lighter and brighter feel. The following morning we left for sightseeing and returned at 2 o’clock our room had not been made up nor fresh towels installed or tea and coffee and milk reinstated. I’m leaving the hotel again we visited reception and were very sternly told that it was in our initial email that the company policy is not to change linen on a daily basis only every three days. I explained to the person that I had emailed and asked that I would like at least my bed made although I wouldn’t need the linen changed. He agreed that new towels and tea and coffee facilities should’ve been replenished and that they get on it again and rectify the issue. Same thing happened the following two days really not good enough. Good night…
The food at Brassiere Joel is good I ordered a lovely bottle of Red wine. What made the experience even better was the hospitality of Kistina. She was very accommodating & friendly,,,.. when I mentioned it was my birthday,,,,…, she did a special birthday plate which I thought was a very nice touch!!!!! And that made my day…. I will definitely go there again.
Stayed 4 nights with family of 4 in the presidentail suite. We choose the room with a view of the London eye, big ben and house of parliament and it was just great! The room comes with a large balcony so you can just sit outside and enjoy the view and weather! This room is easily large enough for a family of 4 and there are 4 TVs in there in case everybody wants to watch different programs! Location is pretty good too. You are within 5-6 minutes to a couple of underground stations and the obviously not far from Big Ben and London eye. Buffet breakfast was great too and there are enough things to choose from. If you ask the waitress then they can even get you some gluten free bread rolls. The only complain I had was the cleanliness of the room. Unfortunately I don't think they made an effort with ours and there were for sure a lot of room for improvement. Floors, tables, kitchen area were pretty bad considering for the price you pay. Overall we had a lovely stay. Staff were friendly and helpful and I would come back and stay here again.…
His name is Habib, he works at the Primo Bar. Great waiter, attentive service and flexible to serve us as a big group during the dinner ! Keep up the appearance Habib!! Many thanks and hoop to see you more often at the hotel. Cheers Widi from The Netherlands
Great service from our server, Tea. The food was delicious and its presentation was lovely. Very filling and tasty club sandwich. Would highly recommend dining there. Would love to stay as well some time. This time was just for eating. Finished off with a delicious cappuccino in their cafe downstairs from the restaurant.
Came with my family for weekend, lovely hotel, great room and very friendly staff. Great service from Tea the waitress Great location for the central of London with views of Big Ben and Westminster . -
Great central location and overall value. Rooms are decent but I thought the layout a bit peculiar. I get having a separate living area but it was too big in relation to the bedroom which was cramped for closet space. The bathroom in the middle of the room threw off the spaciousness it would have felt like more of if they had not divided it out like they did. Otherwise, good experience and great view of Big Ben from our room!
Great location venue and staff, one criticism. The hot water in the shower, bath and sink was painfully slow to warm up. Not only was it inconvenient to wait so long for the water to warm up the flow was feeble. Please give some thought the the environmental effect of the wasted water lost during the time it takes to warm up !!