The Biltmore Mayfair, LXR Hotels & Resorts
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About
#601 of 3,038 hotels in London
Location
Cleanliness
Service
Value
Situated in exclusive Mayfair and overlooking Grosvenor Square, The Biltmore Mayfair offers guests a true London experience. With bespoke furnishings, luxury Italian marble bathrooms and highly curated, personalised service, the hotel's design and standards reflect the property’s origin as a sophisticated and elegant London private residence.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Banquet room
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Taxi service
Meeting rooms
Baggage storage
Concierge
Newspaper
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Location
100Great for walkers
Grade: 100 out of 100
235Restaurantswithin 0.3 miles
91Attractionswithin 0.3 miles
44 Grosvenor Square, London W1K 2HP England
Getting there
Bond StUnderground5 min
Marble ArchUnderground9 min
Car HireSee car hire from US$24/day
219Reviews10Q+A36Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Check in experience was poor and not to a 5 star standard. We were handed our key cards and not told where the lifts were or what floor we were on! Beds were extremely hard. Breakfast was average. Showers were excellent. Housekeeping thorough. The porters were very pleasant.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 3 weeks ago
Dear OnAir569487, First and foremost, I would like to thank you for taking the time to share your feedback with us after your recent stay. I was genuinely sorry to hear about your check-in experience and that you found our breakfast average. It is our philosophy to ensure that we provide our guests with the highest standards and products at all times, so please accept my apologies for not meeting your expectations. Rest assured that I will be sharing your comments with our team and management. Our guest's comments are very important to us so we can always improve our services. I hope this experience won't deter you from staying with us in the future and I remain at your disposal for any future assistance. Warm regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The Biltmore Mayfair stands out as one of London's premier hotels, offering generously sized suites in contrast to the city's often compact accommodations. Its inviting lobby bar, staffed by exceptional event and sales teams, adds to the allure. The dedicated hotel concierge services enhance the guest experience, though regrettably, the pool was unavailable during my stay. In an area where parking is a challenge, the hotel's accessibility to taxis is a great convenience. Its prime location, just a short stroll from Grosvenor Square, Oxford Street, and Berkeley Street, makes it a prime destination. While the open lobby policy for tea and coffee attracts outsiders, it can lead to occasional crowding. The housekeeping and in-room dining services were notably commendable.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 12 Aug 2023
Dear Mr Atashkar, Thank you for taking the time to share your amazing feedback about your stay in our Glamorous Hotel. I has been a pleasure to have you staying with us and we are thrilled that you had a memorable time and enjoy one of our generous sized suites. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive comments. Thank you once again for choosing to stay with us. We look forward to welcoming you back to The Biltmore Mayfair London in the not-too-distant future. Warm regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beyond my expectations! Great service and very professional all the employers. Thank you for the attention and professionalism of the employees. Highly recommend for afternoon tea. The food was delicious and tea as well. Can’t wait to go back!
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 3 weeks ago
Dear Andradao285, Thank you for sharing your amazing experience you had during your afternoon tea. We are pleased that you enjoyed our attention and professionalism of our team, rest assured that I will be sharing your lovely comments with them. We hope to have the pleasure to welcoming you back again. Warm regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel, very good customer service. The Front of House were incredibly friendly upon arrival and the wider hospitality team were brilliant. My stay was fantastic and would highly recommend The Biltmore to those visiting London.
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Date of stay: August 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 4 weeks ago
Dear F5373ENChrisp, Thank you for taking the time to share your wonderful review and scores about your experience at The Biltmore Mayfair London. We are thrilled that enjoyed your stay and the very good customer service we provided. I will ensure to share your feedback to our team members, so they will know how they impact your stay in a positive way. We are looking forward to welcoming you back next time you are in London. Warm regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not as great as I thought… I found so many things that are lacking maintenance… water going out of the wall while having a shower in the bathroom!! Light bulbs blinking, food at breakfast cold, staff at reception not very prepared to a five star! Smells bad in the reception / seating area in the lobby. Many small details are not taken care of. Staff was doing it’s best, they all try very hard. But Hilton should invest more in maintenance and training!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 13 Sept 2023
Dear F7074KFmariar, Thank you very much for taking the time and trouble to let us know about your experience here at the Biltmore and I am sorry that we did not live up to your expectations entirely. Our guest's feedback is paramount for us to improve our services and product and we deeply appreciate yours. I hope this experience won't deter you from considering staying with us again in the future. Warm regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We received a fantastic costumer service from Ilona. She made our tea lounge experience a great one. Highly recommend this place.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 4 Sept 2023
Dear 983gelsyc, Dear, We cannot thank you enough for your thoughtful words and we are so pleased to hear that Ilona made your tea lounge experience great. We are looking forward to welcoming you again next time you are in London. Kind regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very impressed with the hotel, being a old customer for 20 years A special thanks to all the staff especially Jessica who was very kind and helpful throughout my stay. She has been marvellous at her job
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 19 Jul 2023
Dear Divine-travels12345_ Thank you for taking the time to complete share your feedback with regards to your recent stay with us. At The Biltmore Mayfair London, we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued and loyal guest, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores, with a special mention to Jessica. Thank you once again for your feedback and we look forward to welcoming you back to The Biltmore Mayfair London in the not-too-distant future. Warm regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What can I say… one of the best hotels I’ve ever stayed at in London. The staff were so polite and helpful. The suite was fantastic and clean. The bed was really comfortable. Can’t wait to stay again.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 17 Jul 2023
Dear 210kayleighg, We are truly heartened to receive your generous review of The Biltmore Mayfair. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well- looked after by our team and we will make sure to pass on your lovely comments. We look forward to having you with us again in the near future. Kind Regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of those stays where too many of the little things were wrong. It’s just scraping a 4/5. If you get this for £300 per night fine. However, if you are paying double that don’t expect MO or Four Seasons or even an experience like LXR or Conrad outside UK. On paper the location should work. It is just missing something for me. The biggest problem was staff (training) quality. Quality of service was inconsistent. In two separate meetings different colleagues had huge problems managing to get a Lime and Soda drink! I are in the restaurant twice and food was mediocre at best. On the other hand door staff were very good. The hotel was clearly busy. I was told it was a full house. Perhaps they don’t need to try too hard. Hilton Diamond was not recognised by hotel. If the hotel are serious about a five star experience they need to get rid of UHT Milk for the nespresso machine!…
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Date of stay: July 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 12 Jul 2023
Dear Scotslawyer2013, Thank you very much for taking the time and trouble to let us know about your experience here at the Biltmore and please accept my apologies for not meeting your expectations during your stay. We have since started to retrain the team and implemented the necessary adjustments. Our guests' feedback is crucial to us so we can always improve our service and product and I thank you for genuine comments. I sincerely hope that your travels might take you to Mayfair again and please let us know so that we can look after you in the way you are accustomed to. Warm regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing hotel with amazing staff!! Excellent location in the posh Mayfair. Walking distance to shopping, restaurants and some attractions. Rooms are very clean. Bathrooms are spacious. Ernest in the bar and Yolanda in the restaurant are the absolute best!! Management in the restaurant/bar is spot on. Food is delicious! I cannot recommend this place more!
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Edson Moreira, Guest Services / Front Office at The Biltmore Mayfair, LXR Hotels & Resorts
Responded 9 Jul 2023
Dear Curiosit03327607545, We are truly heartened to receive your generous review of The Biltmore Mayfair. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well- looked after by our team in the restaurant and we will make sure to pass on your lovely comments about Ernest and Yolanda. Warm regards, Edson Moreira Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$587 - US$1,009 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Millennium Hotel London Mayfair
LOCATION
United KingdomEnglandLondonMayfair
NUMBER OF ROOMS
307
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Claim Your ListingTHE BILTMORE MAYFAIR, LXR HOTELS & RESORTS - Updated 2023 (London)
Frequently Asked Questions about The Biltmore Mayfair, LXR Hotels & Resorts
What are some of the property amenities at The Biltmore Mayfair, LXR Hotels & Resorts?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Biltmore Mayfair, LXR Hotels & Resorts?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Biltmore Mayfair, LXR Hotels & Resorts?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Are there opportunities to exercise at The Biltmore Mayfair, LXR Hotels & Resorts?
Yes, guests have access to a fitness centre during their stay.
Does The Biltmore Mayfair, LXR Hotels & Resorts have airport transportation?
Yes, The Biltmore Mayfair, LXR Hotels & Resorts offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Biltmore Mayfair, LXR Hotels & Resorts?
Yes, dry cleaning and laundry service are offered to guests.
Does The Biltmore Mayfair, LXR Hotels & Resorts offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is The Biltmore Mayfair, LXR Hotels & Resorts accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.